Page 70 of 83
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
5.2.2
Error Message Table
This section provides the troubleshooting table for the error message.
•
When an error occurs in the printer, the PC shows the error message on screen with
solutions.
•
The display blinks in the location requiring attention. Locations can include the printer,
input hopper, magnetic encoder, flipper, card path, ribbon, and data/communication
device error.
Each table uses a 3-column presentation to display a specific or printer error message, its
cause and its solution.
•
This format allows the troubleshooter to identify the error and its cause, and then perform
the procedure provided in the solution column.
•
This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
•
If you encounter problems beyond the capabilities of this error message table, you should
contact Technical Support.
Error Message
Cause
Solution
# 81
Unable to Feed
The printer is unable to feed a card
from the input card hopper.
Check the following, then press the
Pause
button to continue.
•
Verify the card thickness setting is set to
the thickness of your cards.
•
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
•
Check for card slippage. If necessary,
run the Printer cleaning routine.
•
Verify that your cards are within the
accepted card size range.
•
Verify the cards are not sticking
together.
Summary of Contents for FARGO DTC4500e
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