HID FARGO DTC4500e User Manual Download

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October 2013

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

Print Driver Installation

This section describes the printer driver installation requirements and standard procedures.

Requirements are listed below. The DTC4500E Print Driver supports the following:

•

Windows Vista 32 bit w/SP2

•

Windows Vista 64 bit w/SP2

•

Windows XP 32 bit w/SP3

•

Windows Server 2003 (R1) 32 bit

•

Windows Server 2008 (R1) 32 bit w/SP2

•

Windows Server 2008 (R1) 64 bit w/SP2

•

Windows Server 2008 R2

•

Windows 7 32 bit & 64 bit

•

Windows 8 32 bit & 64 bit

•

Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE

10.3, open NOVELL SUSE 10.) Contact HID/FARGO Technical Support for the driver.

•

For more information on supported operating systems, visit Support at the HIP Global

website.

Summary of Contents for FARGO DTC4500e

Page 2: ...sequential damages The Direct to Card Printer specifications applications and options are subject to change at the discretion of HID Global Corporation without notice Trademarks HID GLOBAL HID the HID logo DTC and FARGO are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U S and other countries Trademark Acknowledgments Other trademarks and trade names may...

Page 3: ... 607 7339 6 M F 7am 6pm CST Phoenix Road Haverhill Suffolk CB9 7AE England Phone 44 1440 714 850 Fax 44 1440 714 840 Tech Support 44 1440 711 822 M F 9am 5pm GMT Asia Pacific Brazil 19 F 625 King s Road North Point Island East Hong Kong Phone 852 3160 9800 Fax 852 3160 4809 Tech Support 852 3160 4895 M F 9am 6pm GMT 8 Av Guido Caloi 1985 Prédio 18 São Paulo SP CEP 05802 140 Phone 55 11 5514 7100 F...

Page 4: ...k Cards into the Input Card Hopper 17 2 5 Card Size Selection 18 2 6 Printer Power 22 3 Print Driver Installation 23 3 1 Driver Installation Instructions 24 3 2 Swift ID Installation Instructions 24 3 2 1 Enable Swift ID 25 3 2 2 Install Swift ID 26 3 2 3 Network Printer Installation 27 3 2 4 Printer Connected Via USB Connection 29 3 2 5 Uninstalling Swift ID 29 3 2 6 Additional Swift ID Rules 30 ...

Page 5: ...Sample String 59 4 5 4 Sending the Track Information 59 4 6 Overlay Print Area tab 62 4 7 K Panel Resin tab 64 4 8 Printer Info tab 67 5 System Overview Troubleshooting 68 5 1 Sequence of Operations 68 5 2 Troubleshooting 69 5 2 1 Printer Error Buttons 69 5 2 2 Error Message Table 70 5 2 3 Troubleshooting with the Error Message Table 71 5 2 4 Printer Specific Tools 75 6 Firmware Upgrades 78 6 1 Up...

Page 6: ...inter has been tested and complies with EN300 330 1 EN300 330 2 EN301 489 1 EN301 489 3 EN55022 class A EN55024 EN6100 3 2 EN6100 3 3 EN60950 1 Note Based on the above testing the printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer LVD 2006 95 EC EMC 2004 108 EC R TTE 1999 5 EC ROHS2 2011 65 EC ...

Page 7: ...void the user s authority to operate the equipment 1 1 3 Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industri...

Page 8: ... it to static electricity discharges To prevent damage Reference the following safety messages before performing an operation Observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device Always remove the ribbon and cards from the printer before making any repairs unle...

Page 9: ...手上的油脂 1 2 2 China 安全消息请仔细阅读符号涉及安全的重要过程危险如果不遵循这些安装指南进行操作可能会导致重伤甚至死亡可能引发安全问题的信息由警告符号如左图所示来表示为了确保人身安全在执行前面带有此符号的操作之前请先阅读下面的安全消息为了确保人身安全除非另有规定否则在执行维修过程前始终应断开电源小心此设备为静电敏感设备如果暴露在静电电流下可能会损坏设备可能引发静电安全问题的信息由警告符号如左图所示来表示为了防止设备或介质受损在执行前面带有此符号的操作之前请先阅读下面的安全消息为了防止设备或介质受损请在处理电路板和打印头部件中或附近的电缆时遵守所有规定的静电放电 ESD 过程为了防止设备或介质受损请始终佩带适当的个人接地设备例如已接地避免出现潜在损坏的高质量腕带为了防止设备或介质受损除非另有规定否...

Page 10: ...erlay panel KO 500 prints Dye sublimation black and overlay print BO 500 prints Resin black standard and premium 1000 prints Resin green blue red white silver and gold 1000 prints Rewrite technology No ribbon is required Indicates the ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black O Overlay F Fluorescing Resin Print Speed 7 seconds per card K 12 s...

Page 11: ...egrees F 18 degrees to 27 degrees C Humidity 20 80 non condensing Weight Single Sided 8 lbs 3 63 Kg Dual Sided 10 lbs 4 54 Kg Agency Listings Safety UL 60950 1 CSA C22 2 60950 1 and CE EMC FCC Class A CRC c1374 CE EN 55022 Class A EN 55024 CCC BSMI KCC Supply Voltage 100 240 VAC 1 6 A Supply Frequency 50 Hz 60 Hz Warranty Printer Two years Printhead Two years unlimited pass with UltraCard Encoding...

Page 12: ...ermal transfer methods to print images directly onto blank cards Because the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits print ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which Print Ribbons are which a letter code has been developed to indicate the type...

Page 13: ...del Ribbon DTC4500E YMCKO Full Color Resin Black Overlay 250 YMCKO Half Panel Full Color 1 2 Resin Black Overlay 350 YMCFKO Full Color UV Fluorescing Resin Black Overlay 500 YMCKK Full Color 2 Resin Black 500 YMCKOK Full Color 2 Resin Black Overlay 200 YMCFKOK Full Color UV Fluorescing 2 Resin Black Overlay 400 K Standard Resin 1000 K Premium Resin 1000 Colored Resin 1000 KO Premium Black Resin Ov...

Page 14: ...r UltraCard Brand Cards The UltraCard product line available exclusively as part of HID Global s FARGO brand card issuance solutions has a long standing reputation among dealers and end users for consistent quality in construction In addition to blank stock the UltraCard line is available in a variety of configurations for magnetic stripe custom holograms and other additional anti counterfeiting f...

Page 15: ...a place subject to direct sunlight excessive dust mechanical vibration or shock 2 1 About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Print quality may be degraded Leave the unit unplugged in a warm dry room for several hours before using to evaporate any moisture Caution For safety purp...

Page 16: ...ty reliability and printed card quality you must use only FARGO certified supplies Your FARGO warranty is void where not prohibited by law if you use supplies other than FARGO certified supplies Printer cleaning is recommended with each ribbon change to ensure quality printed cards Resin only print ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provid...

Page 17: ...nt quality and can greatly reduce the life of the printhead Card types include PVC or PVC finish Cards eject into the output hopper or reject hopper Each input hopper holds 100 cards Certain types of smart card chips are raised slightly above the cards surface which may result in poor color transfer Design the card with white space surrounding the chip To print using single feed remove all cards f...

Page 18: ... reserved DTC4500e Card Printer User Guide PLT 01669 1 0 2 5 Card Size Selection The printer uses standard size CR 70 and CR 80 cards Follow this procedure in the printer and in the printer driver to setup the card size Step Procedure 1 Open the front door and locate the slide bar ...

Page 19: ...ober 2013 Page 19 of 83 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 Step Procedure 2 If using the CR 79 card push the slide bar to the LEFT ...

Page 20: ...e 20 of 83 October 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 Step Procedure 3 If using the CR 80 card push the slide bar to the RIGHT ...

Page 21: ...ober 2013 Page 21 of 83 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 Step Procedure 4 From Printing Preferences select the correct card size ...

Page 22: ...s USB cable until prompted during the printer driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the printer 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 100 240VAC power wall outlet 4 Press the printer s power button to power on the printer Note The printer will power down during the sleep time but will automa...

Page 23: ...upports the following Windows Vista 32 bit w SP2 Windows Vista 64 bit w SP2 Windows XP 32 bit w SP3 Windows Server 2003 R1 32 bit Windows Server 2008 R1 32 bit w SP2 Windows Server 2008 R1 64 bit w SP2 Windows Server 2008 R2 Windows 7 32 bit 64 bit Windows 8 32 bit 64 bit Linux OS Ubuntu7 10 Red Hat Enterprise Desktop 5 Fecora Core 7 8 openSUSE 10 3 open NOVELL SUSE 10 Contact HID FARGO Technical ...

Page 24: ...nection o When this box is checked the Ethernet connection if applicable to the printer will not be operational o If this selection is not accessible this is because the HID EEM Driver that Swift ID uses to connect via a USB connection has not been installed o This driver can be found on the installation CD or it can be downloaded from the HID Global support page o The easiest method for enabling ...

Page 25: ...this flag or selection is not accessible it means the HID EEM Driver that Swift ID uses to connect via a USB connection has not been installed Note This Driver can be found on the installation CD or it can be downloaded from the HID Global support page 3 2 1 Enable Swift ID To enable Swift ID follow this procedure Step Procedure 1 Uninstall the printer driver and its components 2 Reinstall the pri...

Page 27: ...l rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 3 2 3 Network Printer Installation Perform this procedure to install a printer on a network Step Procedure 1 Connect the printer to the network 2 Find the IP Address by navigating through the printer display ...

Page 28: ...rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 Step Procedure 3 Open up a Web Browser Type the IP Address followed by SwiftID html to access the Swift ID badging application For example 10 244 69 70 SwiftID html The Getting Started with Swift ID page displays ...

Page 29: ...edure 1 Uninstall the printer driver reinstall the printer driver and check the Enable Swift ID over a USB connection check box 3 2 4 2 Option 2 Step Procedure 1 Install the HID EEM Driver from the driver CD or download the HID EEM Driver installer file from the support page 2 Run the installation file 3 When the installation is complete check the Enable Swift ID over a USB Connection check box in...

Page 30: ...ver a second shortcut for Swift ID does not appear Note Swift ID is not intended to operate with two printers If both printers are connected to the PC the printer that is first powered on is tied into Swift ID The following apply when a the EEM driver is not installed on the PC and b another printer same model with EEM disabled is connected to the PC A printer driver instance appears The User is n...

Page 31: ...bal Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 Printer Preferences This section provides an overview of the Printing Preferences tab 4 1 Card tab Click on the Card tab to display the window ...

Page 32: ... 1 0 4 1 1 Configuration tab This option is used to show the currently installed Optional Printer Features Event Monitoring to set the Printer Driver language and Printer Display language 4 1 1 1 Set Language To switch between languages select the preferred language select OK twice and then open the driver in the preferred language ...

Page 33: ...ser Guide PLT 01669 1 0 4 1 2 Calibrate Ribbon tab The Calibrate button sends the Calibrate Ribbon command to printer Follow the procedure below to setup the printer Step Procedure 1 Remove the ribbon cartridge from the printer 2 Close the printer s front cover 3 Select the Calibrate Ribbon tab 4 Click Calibrate ...

Page 34: ... ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 1 3 Clean Printer tab The button for the Clean Printer tab is described below Clean Button Launches the cleaning routine Follow the instruction on the page for setting up the Printer ...

Page 35: ...rming an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or m...

Page 36: ... with 99 99 isopropyl alcohol for cleaning your printer s platen and card feed rollers Ten 10 Cleaning Cards are provided with adhesive backing for cleaning your printer s platen and card feed rollers 4 1 3 3 Printhead Cleaning Step Procedure 1 Caution Turn Off the printer and unplug the power cord from the printer 2 Remove the ribbon cartridge 3 Open the Printhead Cleaning Swabs Break it to moist...

Page 37: ...rocedure 1 Open the printer s front cover remove the print ribbon and close the front cover Remove all the cards from the printer s input card hopper 2 Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card If your printer has a magnetic encoder installed be sure to leave the small liner strip on top of the cleaning card in place This small strip is...

Page 38: ... 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 Step Procedure 4 From your computer open the printer driver and select Printing Preferences 5 Click Toolbox ...

Page 39: ... cleaning card The printer performs the automated cleaning procedure This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer 4 1 3 5 Cleaning the Printer s Exterior Clean the printer only with a microfiber cloth Do not drip water into the printer Dry thoroughly before printing Note The printer has a durable casing that should retain its luster and app...

Page 40: ...ctly within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings These change values for Firmware settings Setting Column Displays label for setting Default Column Displays default value for setting Current Column Displays current value for setting Change the value by clicking on the value to activate spin control or type Apply Button Applies chang...

Page 41: ...ars to be centered Caution If the negative value is set too high the print ribbon may break Print End of Form Use this option to reduce or increase the overall printable area this is done in order to optimize edge to edge printing toward the trailing edge of the card Maximum adjustment range is 127 Each increment equals 01 Print Left of Form Use this option to adjust the vertical position of the p...

Page 42: ...s is factory set and should not be changed unless directed by a technician Mag Lo Co Voltage Offset This option changes the voltage going the magnetic head Note This is factory set and should not be changed unless directed by a technician OLED Contrast display contrast Use this option to increase or decrease the contrast of the printer OLED if applicable Resin Heat Adjust Use this adjustment for B...

Page 43: ...e printing process of a rewritable card OR Decrease the Current Setting to cause less heat to be used in the printing process of a rewritable card Note Write Heat Offset provides user ability to control the Printhead heat level when the Write Operation is performed Appropriate heat levels should be applied for the proper writing process Enable Swift ID over USB connection Check this item to utiliz...

Page 44: ...4 of 83 October 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 2 Device Options tab Click on the Device Options tab to bring up the window ...

Page 46: ...Page 46 of 83 October 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 2 1 Ribbon Type dropdown 4 2 1 1 Write Only ...

Page 47: ...addition the Ribbon contains a dye based fluorescing panel F which will allow you to print a standard or one to one personalized fluorescing image that is completely invisible until exposed to ultraviolet light 4 2 3 Creating a Custom Fluorescent Image using the YMCFKO Ribbon There are three 3 methods used to accomplish the creation of a custom fluorescent image when using the YMCFKO Ribbon First ...

Page 49: ...sing the Application This process creates a fluorescent image on your card using a simple text string command in your badge application Step Procedure 1 Creating Fluorescent Text Create a new text box in your badge application 2 Type the TEXT that you want to appear as fluorescent and put a T before the start of the text with no space after the T The text will start on the card where the T begins ...

Page 50: ...y Do not put spaces in the file name 5 Create a new text box in your badge application and type I followed by the address of your image The top left of your image will start at the top left of your text box 6 Set up the Printer Driver preferences Refer to Step 8 9 below 7 Printer will print the fluorescent BMP IMAGE at the I position on the card Printer will print the fluorescent TEXT at the T pos...

Page 51: ...nality causes light or white areas of the image to fluoresce and dark colors to remain dark on the printed card when exposed to a UV light This feature was requested because the fluorescent dye color is bright when black light is applied to it By default the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied Note This may improve the look of ...

Page 52: ...2 of 83 October 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 3 Image Color tab Click on the Image Color option tab to bring up the window ...

Page 55: ...013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 4 Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card ...

Page 56: ...ed DTC4500e Card Printer User Guide PLT 01669 1 0 4 5 Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed ...

Page 57: ...Raw Binary Encoding you send down a raw binary string rather than a formatted set of characters The Coercivity dropdown function is active and the Shift Data Left checkbox is not active All functions on the Magnetic Track Options tabs are inactive except for Bit Density If you select JIS II Encoding specific standards are used This selection disables all the Magnetic Track Options tabs It also dis...

Page 58: ... Offset to ZERO Note This is the default for Tracks 2 and 3 Select 75 BPI to change the bits per inch to 75 BPI Note This is the default for Track 2 Select 128 BPI to change the bits per inch to 128 BPI Select 210 BPI to change the bits per inch to 210 BPI Note This is the default for Tracks 1 and 3 Select Custom BPI which enables the custom BPI text box Note The lower limit is 75 and upper limit ...

Page 59: ...ck Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 78 Track 2 ASCII 48 63 39 Track 3 ASCII 48 63 106 4 5 4 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver In order for the Printer Driver to differentiate between Magnetic Track data and the rest of ...

Page 60: ... data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode The data to be encoded follows the track number The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES The characters or data in between the SS and ES can include all of the valid characters spec...

Page 61: ... Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 and 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 62: ...B All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 6 Overlay Print Area tab This option is helpful if for example you would like to omit the printing or block out the overlay for a signature or printing around a card s smart chip or magnetic stripe ...

Page 64: ...2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 7 K Panel Resin tab Use this tab to control where the resin black K panel of a full color ribbon is printed ...

Page 67: ... ASSA ABLOY AB All rights reserved DTC4500e Card Printer User Guide PLT 01669 1 0 4 8 Printer Info tab Use the options on this tab to view information about the Ribbon Card Count Printer Serial Firmware version and Reorder Media s installed in the Printer ...

Page 68: ...gages if not already at the yellow panel 10 The print ribbon sensor looks for the yellow panel Note The print ribbon encoder detects the number of revolutions required to use an entire color panel 11 The print stepper motor engages 12 The card feed sensor detects the leading edge of card 13 The print stepper motor queues card to the middle of the platen roller All stop 14 The print headlift motor ...

Page 69: ...l continue to stay on while the printer prints as long as there is no error This button LED will also be dimmed when the printer goes into Sleep mode 3 When an error occurs the Pause button no longer illuminates blue but blinks red 4 Press the ON OFF button when printer is in an error state to cause the action to be cancelled Note If no other error occurs the Pause button illuminates as blue 5 Pre...

Page 70: ...bleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer If you encounter problems beyond the capabilities of this error message table you should contact Technical Support Error Message Cause Solution 81 Unable to Fee...

Page 71: ... printer is not configured with the encoder data type that you are trying to send Ensure that no encoding data is being sent with the print job and reprint the card Install a magnetic encoding module 38 39 40 EEPROM Corrupt EEPROM Read Error EEPROM is restored with factory default values If changes were made in the Advanced Settings tab in the printer driver click the Default button to reset these...

Page 72: ... thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If necessary run the Printer cleaning routine Verify that your cards are within the perimeters accepted card size range Verify the cards are not sticking together 82 Mag Jam A card is jammed magnetic station Clear any cards in the magnetic statio...

Page 73: ...Release Error The printer cannot locate the next ribbon panel in order to release the ribbon from the card Ensure that the ribbon is not stuck to the card Replace the ribbon Recalibrate the ribbon sensor If the ribbon is broken repair by taping the ribbon back onto the take up core and manually advance to the next panel Press the Pause button to continue 110 Card Jam Align error A card is jammed i...

Page 74: ...nter and retry If problem persists call for technical assistance 144 EEPROM Corrupt EEPROM Read Error EEPROM restored with factory default values If changes were made in the Advanced Setting tab in the printer driver click the Default button to reset these numbers Reset the printer and try again If this problem persists call for technical assistance 202 Encoder not installed You are trying to send...

Page 75: ...s that the print rbbon supply is low and will require replacement soon This icon indicates that the printer needs to be cleaned This icon is only displayed for printers with an attached dual input card hopper and indicates that the top input hopper is currently selected This icon is only displayed for printers with an attached dual input card hopper and indicates that the bottom input hopper is cu...

Page 76: ...nter Specific Tools Label Description INFO Printer Type Firmware Version IP Address Flipper Lamination Magnetics E Card Password Card count TEST PRINTS Color Photo Select this to print a color card to test communication and integrity Alignment Select this to print a card used to align the print image on the card Settings Select this to print a card with the Advanced settings Resin Select this to p...

Page 77: ...e clean printer routine Clean Laminator Select this to run the clean laminator routine Calibrate Mag Select this to calibrate the Magnetic Sensor Calibrate Rib Sensor Select this to calibrate the ribbon sensor Network Select this to configure network options Language Language Select this choice to change the Printer Displayed Language Exit Exit Select this choice to exit the Printer Tool options ...

Page 78: ...e Printer Firmware To upgrade the printer firmware perform the following steps Step Procedure 1 Requirements Internet access Printer powered up and connected to PC 2 Open the FARGO Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page Note Workbench is also available from the FARGO Folder in the Windows Program folder ...

Page 79: ...irmware 4 Find the Firmware via Check for Firmware Updates at the HID Global website Save the file to a folder Double click the file to unzip the file Use the Browse button to find the frm file Select the file and click Open 5 Click Upgrade to start the upgrade process 6 The LOADING FIRMWARE message displays while the Firmware is updating 7 Reboot the printer if it does not reboot automatically ...

Page 80: ...ter so the Technician can help to troubleshoot the printer 3 Please have a self test and a sample card ready when calling HID Technical Support 7 1 Reading the Serial Numbers on a FARGO Printer You can determine when your card printer was manufactured by reading directly from the serial number affixed to your card printer Example Explanation Reviewing Example No 2 Serial Number B2050028 2012 B2050...

Page 81: ...DTC4500e Card Printer User Guide PLT 01669 1 0 8 Appendix A 8 1 Defined Area The Defined Area option can be used with the K Panel or the Overlay Print Area procedure to define specific areas The K Panel procedure is described below The same process is used for the Overlay Print Area option ...

Page 82: ......

Page 83: ...l Headquarters North America 1 949 732 2000 Toll Free 1 800 237 7769 Europe Middle East Africa 49 6123 791 0 Asia Pacific 852 3160 9800 Latin America 52 477 779 1492 support hidglobal com h i d g l o b a l c o m ...

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