October 2013
Page 71 of 83
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
5.2.3
Troubleshooting with the Error Message Table
Error Message
Cause
Solution
# 2
Head Move Error
The printhead lift has malfunctioned.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 8
Head Sensor Error
The printhead temperature sensor is not
functioning or is not connected properly.
Or, the printhead is not cooling properly.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
# 9
Reboot Required
An unspecified system error has been
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 25
Ribbon not Installed
No ribbon is installed in the printer.
Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification has
failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
# 31
No Mag Module
The printer is not configured with the
encoder data type that you are trying to
send.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error
EEPROM is restored with factory default
values.
If changes were made in the
Advanced Settings
tab in the printer
driver, click the
Default
button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
# 44
Flipper Jam/ Home Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
•
Clear any cards in the flippertable
using the buttons to move the card
out. Resume printing.
•
The flipper table should be level
when the printer is powered up. If
the flipper Table is at an angle,
open the card output door and
manually level it. Then cycle the
printer power to reset.
•
Reset the printer and retry. If
problem persists call for technical
assistance.
# 45
No Flip Module installed
Request to print on 2
nd
side of card, but
no flipper is installed.
If a Flipper Module is present, ensure
that the Print Both Sides option in the
printer driver is set correctly.
Install a flipper module.
Summary of Contents for FARGO DTC4500e
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