December 2016
Page 5-7
PLT-01668, Version: 1.2
System Overview - Troubleshooting
# 93
Wrong Ribbon
The print
ribbon
installed in the
printer does
not match the
ribbon type
selected in the
printer driver.
Change either the installed print ribbon or the ribbon type selected in
the printer driver.
Press the
Pause
button to continue or the
ON/OFF
button to cancel.
# 97
Ribbon Search
Error
The ribbon is
not able to find
the next panel
correctly.
Check for
jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon back on to the take- up core.
Replace the ribbon.
Press the
Pause
button to continue or the
ON/OFF
button to cancel.
# 99
Ribbon Error
The print
ribbon has
either broken
or jammed.
If jammed, clear the jam.
If broken, repair by taping the ribbon back on to the take-up core.
Press the
Pause
button to continue or the
ON/OFF
button to cancel.
# 100
Ribbon RFID
Error
There is no
ribbon or the
ribbon tag
information is
corrupted or
incorrect.
Verify the printer driver settings for correct Ribbon.
Try a new ribbon and continue.
Press the
ON/OFF
button to cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a
problem with
the printhead
Lift.
Reset the printer and try again.
If this problem persists, call for technical assistance.
# 106
Job Data Error
The print data
sent to the
printer is
corrupt or has
been
interrupted.
Check the interface cable.
Select the
ON/OFF
button to cancel this print job and then resend the
job.
# 107
Printing Error
An error was
detected
during
printing.
Reset the printer and try again.
If this problem persists, call for technical assistance.
# 109
# 113
Ribbon Release
Error
The printer
cannot locate
the next
ribbon panel in
order to
release the
ribbon from
the card.
Ensure that the ribbon is not stuck to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping the ribbon back onto the take-
up core and manually advance to the next panel.
Press the
Pause
button to continue.
Error Message
Cause
Solution