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HID Fargo DTC1000Me User Manual Download Page 69

December 2016

Page 5-5

PLT-01668, Version: 1.2 

System Overview - Troubleshooting

5.2.3

Troubleshooting with the Error Message Table

Error Message

Cause

Solution

# 2
Head Move Error

The printhead 
lift has 
malfunctioned.

Reset the printer and try again.
If this problem persists, call for technical assistance.

# 8
Head Sensor 
Error 

The printhead 
temperature 
sensor is not 
functioning or 
is not 
connected 
properly. 
Or, the 
printhead is 
not cooling 
properly.

Reset the printer and try again.
If the problem persists, call for technical assistance.

# 9
Reboot Required

An unspecified 
system error 
has been 
detected by 
the printer 
firmware.

Reset the printer and try again.
If this problem persists, call for technical assistance.

# 25
Ribbon not 
Installed

No ribbon is 
installed in the 
printer.

Install a ribbon and retry.

# 30
Mag Verify Error

Magnetic 
encoding 
verification has 
failed.

Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.

# 31
No Mag Module

The printer is 
not configured 
with the 
encoder data 
type that you 
are trying to 
send.

Ensure that no encoding data is being sent with the print job and 
reprint the card.
Install a magnetic encoding module.

# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read 
Error

EEPROM is 
restored with 
factory default 
values.

If changes were made in the 

Advanced Settings

 tab in the printer 

driver, click the 

Default

 button to reset these numbers.

Reset the printer and try again. If this problem persists, call for 
technical assistance.

Summary of Contents for Fargo DTC1000Me

Page 1: ...hidglobal com FARGO DTC1250E DTC1000ME DTC4250E AND DTCII CARD PRINTER USER GUIDE PLT 01668 Version 1 2 December 2016 ...

Page 2: ...pective owners MIFARE and MIFARE DESFire are registered trademarks of NXP B V and are used under license Contacts For additional offices around the world see www hidglobal com corporate offices Americas and Corporate Asia Pacific 611 Center Ridge Drive Austin TX 78753 USA Phone 866 607 7339 Fax 949 732 2120 19 F 625 King s Road North Point Island East Hong Kong Phone 852 3160 9833 Fax 852 3160 480...

Page 3: ...ions 1 9 1 5 Printer Components Print Ribbons 1 9 1 5 1 Ribbon Types and Print Counts 1 10 1 6 Printer Components Blank Cards 1 11 Chapter 2 Setup and Installation Procedures 2 1 2 1 Choosing a Good Location 2 1 2 1 1 About Moisture Condensation 2 1 2 2 Unpacking and Inspection 2 2 2 3 Installing the Print Ribbon Cartridge 2 2 2 3 1 Installing the Ribbon 2 2 2 4 Installing Blank Cards into the Inp...

Page 4: ...String 4 29 4 6 1 2 Sending the Track Data 4 29 4 7 Overlay Print Area 4 31 4 7 1 Defining an Overlay or Print Area 4 31 4 8 K Panel Resin Tab 4 35 4 8 1 Defined Area 4 36 4 8 1 1 Method for Defining a Single Area 4 36 4 8 1 2 Method for Defining Multiple Areas 4 36 4 9 Printer Info 4 37 Chapter 5 System Overview Troubleshooting 5 1 5 1 Sequence of Operations 5 1 5 2 Troubleshooting 5 2 5 2 1 Prin...

Page 5: ... The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device CE The Card Printer has been tested and complies with EN300 330 1 EN300 330 2 EN301 489 1 EN301 489 3 EN55022 class A EN55024 EN6100 3 2 EN6100 3 3 EN60950 1 Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with the following European Council Di...

Page 6: ...cations to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 1 1 3 Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference in...

Page 7: ...lly sensitive You may damage the device if exposing it to static electricity discharges To prevent damage Reference the following safety messages before performing an operation Observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device Always remove the Ribbon and Ca...

Page 8: ...ir des dommages s il est exposé à des décharges électrostatiques Pour éviter des dommages Rapportez vous aux messages suivants avant de procéder à une opération Suivez toutes les procédures de Décharges Electrostatiques ESD en vigueur durant le maniement des câbles dans ou à proximité des Ensembles de Cartes de Circuit Imprimé et Tête d Impression Portez toujours un dispositif de mise à la terre p...

Page 9: ...ṉˤ 傥䓊䓇㼃 ℐ 柴䘬 㕡㚱嬎䣢㧁姀ˤ 炷 ⶎ 䣢炸ˤ ɀ䁢Ḯ性 Ṣ 炻 忚埴㚱㬌嬎䣢㧁姀䘬㑵ἄ 炻婳 侫 ℐ屯妲 䣢ˤ ɀ䁢Ḯ性 Ṣ 炻 㰺㚱䈡 婒㖶䘬ね㱩ᶳ炻ᾖ䎮 婳斄 暣㸸攳斄ˤ Ļ 㬌姕 朄暣 㓷デˤ 㝄 朄暣㓦暣炻姕 㚫 ˤ 傥䓊䓇㼃 朄暣 ℐ 柴䘬 㕡㚱嬎䣢㧁姀ˤ 炷 ⶎ 䣢炸ˤ 䁢Ḯ性 姕 炻 忚埴㚱㬌嬎䣢㧁姀䘬㑵ἄ 炻婳 侫 ℐ屯妲 䣢ˤ 䁢Ḯ性 姕 炻 㓦暣嶗㜧 柕倗 墅伖墉朊ㆾ旬役䘬暣䶂㗪炻婳㲐シ奨 㚱䘬朄暣㓦暣姕 ˤ 䁢Ḯ性 姕 炻婳晐㗪ἑ 怑䘬 墅伖炷㭼 烉ㇳ僽ᶲ ᶨᾳ檀 岒䘬 ㇳ 僽ⷞẍ 傥䘬 炸ˤ 䁢Ḯ性 姕 炻 㝄㰺㚱䈡㬲婒㖶炻 ảỽᾖ䎮 炻婳 ᶳ 堐㨇ᶲ䘬刚ⷞ ˤ 䁢Ḯ性 姕 炻 ἧ䓐 堐㨇ᷳ 炻婳㐀ᶳㆺ ㇳᶲ梦 炻 Ṽ䳘㶭㲿ㇳᶲ䘬㱡 傪ˤ ...

Page 10: ... DŽ ਟ㜭ᕅਁ䶉 ᆹ ޘ 䰞仈Ⲵؑ 䆖 ㅖਧ ྲᐖമᡰ ᶕ㺘 DŽ ѪҶ䱢 䇮 ᡆӻ䍘ਇᦏˈ ᢗ㹼ࡽ䶒ᑖᴹ ㅖਧⲴ ѻࡽˈ䈧 ݸ 䰵䈫л䶒Ⲵᆹ ޘ DŽ ѪҶ䱢 䇮 ᡆӻ䍘ਇᦏˈ䈧 䐟ᶯ ᢃঠཤ䜘Ԧѝᡆ䱴䘁Ⲵ 㔶ᰦˈ䚥ᆸᡰᴹ㿴 ᇊⲴ䶉 6 䗷〻DŽ ѪҶ䱢 䇮 ᡆӻ䍘ਇᦏˈ䈧 㓸 ᑖ䘲ᖃⲴњӪ᧕ൠ䇮 ֻྲˈᐢ᧕ൠ䚯 ࠪݽ ᦏൿⲴ儈䍘䟿㞅ᑖ DŽ ѪҶ䱢 䇮 ᡆӻ䍘ਇᦏˈ䲔䶎ਖᴹ㿴ᇊˈ ࡉ ᢗ㹼ԫօ㔤 䗷〻ࡽˈ 㓸ᓄሶ㢢ᑖ 䇱 оᢃঠᵪ DŽ ѪҶ䱢 䇮 ᡆӻ䍘ਇᦏˈ ᢃঠᵪࡽˈ䈧ਆл ᤷ кⲴ ᇍ侠 ˈᒦሶ кⲴ ᖫᓅ ᒢ DŽ ӵ䘲 Ҿ ᤄ P ԕлൠ४ᆹ ޘ Use only at altitudes not more than 2000m above sea level ӵ䘲 Ҿ䶎 ᑖ ى ᶑԦлᆹ ޘ ຳ ᣔ ѝഭ 5R 6 ᵏᱟสҾᵜӗ Ҿ ޜ ຳDŽ Environmental Protec...

Page 11: ...en blue red white 1000 prints Resin silver 2000 prints Resin gold 1000 prints Rewrite technology No ribbon is required Indicates the ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black O Overlay F Fluorescing Resin Print Speed 6 seconds per card K 8 seconds per card KO 16 seconds per card YMCKO 24 seconds per card YMCKOK Print speed indicates an approx...

Page 12: ... F 18 C to 27 C Humidity 20 80 non condensing Dimensions The dimensions for the DTC1250e Single Sided Printer 8 8 H x 13 7 W x 7 9 D 224mmH x 348mmW x 201mmD DTC1000Me Dual Sided Printer 9 8 H x 18 7 W x 9 2 D 249mmH x 475mmW x 234mmD The dimensions for the DTC4250e Single Sided Printer 9 8 H x 18 1 W x 9 2 D 249mmH x 460mmW x 234mmD Dual Sided Printer 9 8 H x 18 7 W x 9 2 D 249mmH x 475mmW x 234m...

Page 13: ...ch print ribbons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as follows Dye Sublimation Yellow Panel Dye Sublimation Magenta Panel Dye Sublimation Cyan Panel Resin Black Panel Premium unless otherwise stated Clear Protective Overlay Panel Fluorescing Panel Options Single wire Ethernet and USB 2 0 Interface for inline pri...

Page 14: ...sin Black Overlay N A N A 500 YMCKK Full Color 2 Resin Black N A N A N A YMCKOK Full Color 2 Resin Black Overlay 500 N A 500 YMCFKOK Full Color UV Fluorescing 2 Resin Black Overlay N A N A 400 YMCKOK Half Panel Full Color 1 2 2 Resin Black Overlay 850 N A N A YMCKOKO Half Panel Full Color 1 2 2 Resin Black 2 Overlay 850 N A N A K Standard Resin 3000 3000 3000 K Premium Resin 3000 3000 3000 Colored...

Page 15: ...roduct line available exclusively as part of HID Global FARGO brand secure card issuance solutions has a long standing reputation among dealers and end Users for consistent quality in construction In addition to blank stock the UltraCard line is available in a variety of configurations for magnetic stripe custom holograms and other additional anti counterfeiting feature UltraCard Premium is the pr...

Page 16: ...This page intentionally left blank Specifications PLT 01668 Version 1 2 Page 1 12 December 2016 ...

Page 17: ...e unit with its covers open Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock 2 1 1 About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may not be optima...

Page 18: ...ction properly The FARGO DTC1250e DTC1000Me and DTC4250e Card Printers use a one piece disposable ribbon cartridge system To maximize printer durability reliability and printed card quality only FARGO certified supplies must be used For this reason your FARGO warranty is void where not prohibited by law if you use non FARGO certified supplies Printer cleaning is recommended with each ribbon change...

Page 19: ...ith the print side down and if applicable the magnetic strip up and towards the front of the printer Information Do not run the cards with a contaminated dull or uneven surface through the Printer Printing onto these cards may lead to poor print quality and can greatly reduce the life of the printhead Card types include PVC or PVC finish Cards eject into the output hopper or reject hopper Each inp...

Page 20: ...r down until the card tray locks into place 4 Load up to 100 cards into the hopper with the print side down If using cards with a magnetic stripe the magnetic stripe should be loaded with the stripe up and to the front of the Printer 5 Close the input card hopper door to release the lever to the printing position ...

Page 21: ...edures 2 5 Card Size Selection The printer uses standard size CR 70 and CR 80 cards Follow this procedure in the printer and in the printer driver to setup the card size 1 Open the front door and locate the slide bar 2 If using the CR 79 card push the slide bar to the LEFT ...

Page 22: ...age 2 6 December 2016 Setup and Installation Procedures PLT 01668 Version 1 2 3 If using the CR 80 card push the slide bar to the RIGHT 4 From the Driver Printing Preferences select the correct card size ...

Page 23: ...able until prompted during the printer driver installation 1 Plug the AC adapter power cable into the back of the printer 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 100 240VAC power outlet 4 Press the printer s power button to power on the printer Note The printer powers down during the sleep time but automatically powers up when a print job i...

Page 24: ...This page intentionally left blank Setup and Installation Procedures PLT 01668 Version 1 2 Page 2 8 December 2016 ...

Page 25: ...TC1250e DTC1000Me and DTC4250e Print Driver supports the following Windows Vista 32 bit with SP2 Windows Vista 64 bit with SP2 Windows XP 32 bit with SP3 Windows Server 2003 R1 32 bit Windows Server 2008 R1 32 bit with SP2 Windows Server 2008 R1 64 bit with SP2 Windows Server 2008 R2 Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit For more information on supported operating systems see hid...

Page 26: ...zard screen prompts 1 Select Install the Printer Driver to start the driver installation 2 Select the FARGO Workbench Utility Program to install the Diagnostic program 3 All versions of Windows require Administrator rights 4 From the Printer Faxes select Printing Preferences to setup the printer driver after it has been installed 5 Use the drop down arrows to select the correct options for each pr...

Page 27: ...des an overview of the Printing Preferences tabs 4 1 Card Tab The Card tab provides options that define the basic characteristics of a card the size and orientation The Card tab also provides access to helpful utilities and information Diagnostics Test Print Toolbox About ...

Page 28: ...Portrait for vertical orientation or Landscape for horizontal orientation Copies Select the number of copies to print using Test Print Diagnostics Click Diagnostics to access the Workbench 3 utility See the Workbench 3 User Guide or Workbench 3 Help facility for more information See Section 4 1 1 Toolbox Window Test Print Click Test Print to send one or more self test prints to the printer Toolbox...

Page 29: ...b 4 1 1 1 Configuration Tab The Toolbox Configuration tab is used to show the currently installed Optional Printer features Event Monitoring to set the Printer Driver language and Printer Display language Set Language To switch between languages select the preferred language from the Printer Driver drop down menu Click OK twice and then open the driver in the preferred language ...

Page 30: ...Preferences PLT 01668 Version 1 2 4 1 1 2 Calibrate Ribbon Tab The Toolbox Calibrate Ribbon tab will send the Calibrate Ribbon command to printer when the user clicks the Calibrate button Follow the procedure displayed on this window ...

Page 31: ... 4 5 PLT 01668 Version 1 2 Printer Preferences 4 1 1 3 Clean Printer Tab The Toolbox Clean Printer tab will launch the cleaning routing when the user clicks the Clean button Follow this procedure displayed on this window ...

Page 32: ...on précédée par ce symbole Pour éviter toute blessure débranchez toujours le cordon d alimentation avant d effectuer les procédures de réparation sauf indication contraire Pour éviter toute blessure assurez vous que seul le personnel qualifié est chargé de ces procédures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information tha...

Page 33: ...harge établie électrostatique ESD des procédures lors de la manipulation des câbles à ou près de la carte de circuit imprimé et assemblées de la tête d impression Pour éviter que l appareil ou un support endommagé portez toujours un dispositif approprié de mise à la terre personnelle par exemple un bracelet de haute qualité à la terre pour éviter les dommages potentiels Pour éviter que l appareil ...

Page 34: ...ng Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your card printer encoder The following cleaning procedures will require less than 10 minutes Description Supplies pictured Four 4 Printhead Cleaning Swabs are pre moistened with 99 99 isopropyl alcohol for cleaning your printer s printhead Three 3 Alcohol Cards are pre moistened wit...

Page 35: ...d Cleaning 1 Turn Off the printer and unplug the power cord from the printer 2 Remove the ribbon cartridge 3 Open the Printhead Cleaning Swabs Break it to moisten the tip 4 Swab the tip back and forth across the top of the printhead 5 Allow to dry thoroughly before sending a print job ...

Page 36: ...emove the print ribbon and close the front cover 2 Remove all the cards from the printer s input card hopper 3 Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card If your printer has a magnetic encoder installed be sure to leave the small liner strip on top of the cleaning card in place This small strip is needed to protect the magnetic head from...

Page 37: ...December 2016 Page 4 11 PLT 01668 Version 1 2 Printer Preferences 5 From your computer open the Printer Driver and select Printing Preferences Card tab ToolBox ...

Page 38: ...mated cleaning procedure This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer 4 1 1 4 4 Cleaning the Printer s Exterior Clean the printer with a microfiber cloth only Do not drip water into the printer Dry thoroughly before printing Note The printer has a durable casing that should retain its luster and appearance for many years ...

Page 39: ...tore the internal default settings Settings enable users to change the values for firmware settings by clicking on the Current column Field Description Setting Column Displays label for setting See the Setting Column Fields table below Default Column Displays default value for setting Current Column Displays current value for setting Apply Button Applies changed values Restore Defaults Button Rest...

Page 40: ...on Print Tension Use the Ribbon Tension option to increase or decreases the amount of tension drag on the Ribbon during printing Ribbon Calibrate Green This is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician Resin Heat Adjust Use this adjustment for Black premium resin text and bar codes if they appear faded t...

Page 41: ...is performed Appropriate heat levels should be applied for the proper writing process Flipper Home Offset This setting is a calibration driven value and should not be adjusted If the Flipper unit is replaced and has not been calibrated this value may need to be adjusted This setting is factory set and should not be changed unless directed by a technician Flipper Eject Height Offset This setting is...

Page 42: ...Adjusts the card handling path to allow for variances in card thickness Head Smart Card Engage Offset Adjusts the position of the print head to allow smart card encoder contact Head Mag Offset Adjusts the printhead for magnetic encoding Overlay Heat Adjust Adjusts the temperature setting for overlay film 10 Mil Card Queue Offset Adjusts the input queue for use with thick cards Erase Speed Adjusts ...

Page 43: ...led Ribbon for every print job To verify that the ribbon type selected matches the installed ribbon The printer changes the ribbon type to the correct setting The dialog indicates that the current setting has changed or that the current ribbon type is correct Ribbon Type Manually selects the ribbon type The available choices will vary based on compatibility with your printer model For rewritable c...

Page 44: ... Back 180 Degrees Select to change the orientation of the second page of the card design to accommodate the location of a chip or RFID sensor Disable Printing Click to prevent the printer from printing Write Only Select to use rewritable cards The default setup is for the printer to first erase the entire card and then write new information on the card There is no option to select specific areas t...

Page 45: ... a card once the driver and Workbench are set up correctly These ribbons contain a yellow Y magenta M cyan C and resin black K panels to create a full color over the edge printing identification card In addition the ribbon contains a dye based fluorescing panel F which will allow you to print a standard or one to one personalized fluorescing image that is completely invisible until exposed to ultr...

Page 46: ...o the Fluorescent Panel Ribbon For more detailed information visit the HID Global support website Workbench Method This method is described in the Workbench User Guide and the Help facility See the User Guide on your CD For Help enter Workbench by clicking the Diagnostics button from the Card tab of the Printing Preferences page and select Help 4 3 Configuring Fluorescent Data using the Applicatio...

Page 47: ...n the Printing Preferences Note The Automatically detect the installed Ribbon for every print job button may also be used 6 Select Invert F Panel Image to create a negative of the fluorescent image This refers to the ability to cause light or white areas of the image to fluoresce and dark colors to remain dark on the printed card when exposed to a UV light This was requested because the fluorescen...

Page 48: ...ity Color Matching None Select if interested in print speed rather than print color if color correcting an image that has been previously printed or if using third party color matching software System Color Management Select to perform color correction through a complex color matching algorithm Note This option shifts colors so they more closely match how they appear on screen Algebraic Select to ...

Page 49: ...ted with dye sublimation ribbon panels YMC Resin Heat Front K Move the slider to the left to use less heat in the printing process resulting in a lighter or less saturated print Move the slider to the right to use more heat resulting in a darker or more saturated print Note This control can be helpful for fine tuning the sharpness of resin text and bar codes Resin Heat Back K Move the slider to th...

Page 50: ...e the slider to the right to increase gamma in the image Move the slider to the left to decrease gamma Balance Yellow Balance Move the slider to the right to increase the amount of yellow in the image Move the slider to the left to decrease the amount of yellow Magenta Balance Move the slider to the right to increase the amount of magenta in the image Move the slider to the left to decrease the am...

Page 51: ...ard The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels approx 03 8mm Field Description Vertical Use the Vertical adjustment to move the image toward the rear of the printer if the adjustment is a positive number Enter a negative number to move the image toward the front of the printer Horizontal Use the Vertical adjustment to move the image toward the rear of the...

Page 52: ...ncoding Options Encoding Mode You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1 2 and 3 This can be done by correctly modifying these Magnetic Encoding options ISO Encoding The ISO Encoding option sends down a formatted set of characters This selection activates the track tabs However all functions on the Track tabs are inactive or gray and display IS...

Page 53: ...lower limit is 75 and upper limit is 210 LRC Generation No LRC to change the LRC Generation to none Even Parity to change the LRC Generation to Even Parity Note This is the default for all tracks Odd Parity to change the LRC Generation to Odd Parity Character Parity No Parity to change the Character Parity to none Even Parity to change the Character Parity to Even Parity Odd Parity to change the C...

Page 54: ...on to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe This is useful in situations that require cards to be readable with insert type readers Magnetic Track Options The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below Tabs are available on the Magnetic Encoding tab with op...

Page 55: ...must be added to the magnetic data to be encoded These specify the data that is to be encoded the tracks to encode and mark the start and stop of the data string In some cases these specific characters are automatically added to the string of track data by ID software applications In most cases the user must carefully add these characters to the string of Magnetic Track data If these characters ar...

Page 56: ... track s maximum character capacity Note When segmenting track data the appropriate Field Separator FS must be used The table below shows the SS ES FS and the valid characters defined for each track Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 and 62 86 V 39...

Page 57: ...1 Defining an Overlay or Print Area To define an overlay or print area 1 Select the Front or Back option to specify the side of the card to apply the area definition 2 Select Overlay Print Area the drop down and select the option that serves your purpose Field Description Overlay Print Area pull down menu Full Card Select this option to overlay and or print the entire card Defined Area s Select th...

Page 58: ...option to overlay and or print only in the space outside the standard location of a smart chip Omit Mag Strip Area Select this option to overlay and or print only in the space outside the standard location of an ISO standard magnetic stripe Omit Signature Area Select this option to overlay and or print only in the space outside the standard location of a signature panel Field Description ...

Page 59: ...ne an area s Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area Omit Smart Chip Area Select this option to overlay and or print only in the space outside the standard location of a smart chip Omit Mag Strip Area Select this option to overlay and or print only in the space outside the standard location of an ISO standard magnetic stripe Om...

Page 60: ...isual Security Solutions Use this field to enable and select a visual security option When one of the options is selected the Overlay Print Area feature is disabled This field presents options based on the orientation of the card in the template The default value for all cards is No Visual Security Landscape designs offer A Upper Left B Upper Right C Lower Left D Lower Right Portrait designs offer...

Page 61: ... K Panel Full Card Select this option to overlay and or print the entire card Defined Area s Select this option to overlay and or print only in the selected and define area s See Section 4 8 1 Defined Area Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area Print YMC under K Select this option to print all black in the designated areas wit...

Page 62: ...it exits the printer 3 Measure the total size of the area and enter the dimensions into the dimension boxes 4 Measure from the lower left corner of the card to the lower left corner of the defined area and enter the values into the X and Y boxes 4 8 1 2 Method for Defining Multiple Areas 1 On the Overlay Print Area or K Panel Resin tab select Defined Area s 2 Print a card with a defined area and l...

Page 63: ... 4 37 PLT 01668 Version 1 2 Printer Preferences 4 9 Printer Info Use the options on this tab to view information about the medias installed on the printer Ribbon Card Count Printer Serial Firmware Version Reorder Number ...

Page 64: ...Page 4 38 December 2016 Printer Preferences PLT 01668 Version 1 2 ...

Page 65: ...stepper reverses the card if applicable 9 The print ribbon drive engages if not already at the yellow panel 10 The print ribbon sensor looks for the yellow panel Note The print ribbon encoder detects the number of revolutions required to use an entire color panel 11 The print stepper motor engages 12 The card feed sensor detects the leading edge of card 13 The print stepper motor queues card to th...

Page 66: ...n is blue when the printer is ON When the printer enters the Sleep mode the button LED is dimmed but still ON 2 The Pause button illuminates blue when the printer is capable of accepting a print job and is not in an error state This button LED will continue to stay on while the printer prints as long as there is no error This button LED will also be dimmed when the printer goes into Sleep mode 3 W...

Page 67: ...sh is currently selected you can press and hold the Pause button during the power up sequence to change the language back to English 8 When no printer display is available press or hold the buttons to access some internal tests To print a card with the Printer Settings press the Pause button and hold for 4 seconds when the printer is ready and idle To print the Alignment or the Self Test press and...

Page 68: ...ubleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer If you encounter problems beyond the capabilities of this error message table you should contact Technical Support Error Message Cause Solution 81 Unable to Fe...

Page 69: ...ry again If this problem persists call for technical assistance 25 Ribbon not Installed No ribbon is installed in the printer Install a ribbon and retry 30 Mag Verify Error Magnetic encoding verification has failed Try encoding with a different card Verify cards have the magnetic stripe Replace the magnetic encoding module 31 No Mag Module The printer is not configured with the encoder data type t...

Page 70: ...ed in the print station or card flipping area of the Printer Clear the jam and press the Pause button 70 Multiple Feed Multiple cards were fed into the printer Verify the card thickness is set to the thickness of your cards then press the Pause button Check for card slippage If necessary run the printer cleaning routine Verify the cleaning roller is properly installed on the ribbon cartridge Verif...

Page 71: ...e is no ribbon or the ribbon tag information is corrupted or incorrect Verify the printer driver settings for correct Ribbon Try a new ribbon and continue Press the ON OFF button to cancel 102 103 104 3 Headlift Error This is a problem with the printhead Lift Reset the printer and try again If this problem persists call for technical assistance 106 Job Data Error The print data sent to the printer...

Page 72: ...s out of calibration or has failed Calibrate the ribbon sensor Check for material blocking sensor and try again 131 Flipper Jam Home Error A card has become jammed in the printer s flipper table The flipper failed to position properly while aligning a card or flipping a card Clear any cards in the flipper table using the buttons to move the card out Resume printing Reset the printer and retry If p...

Page 73: ...ver click the Default button to reset these numbers Reset the printer and try again If this problem persists call for technical assistance 202 Encoder not installed You are trying to send encoding data but the Printer is not configured with this Encoder type iCLASS Prox MIFARE SmartCard Ensure that no encoding data is being sent with the print job and reprint the card Install an encoding module Er...

Page 74: ...ner arrow to run that option The curved arrow will return to the first screen This icon indicates that the print ribbon supply is low and will require replacement soon For the DTC1250E and DTC4250E models the entire ribbon cartridge must be replaced This icon indicates that the printer needs to be cleaned This icon is only displayed for printers with an attached dual input card hopper and indicate...

Page 75: ...int a RESIN test card Rewritable Select this to ERASE the Rewritable card Magnetic Select this to test Magnetic encoding Hi Co only Lamination Select this to laminate a test card Hopper Select Ability to select which hopper to feed cards from Applies to Dual Hopper Printers Toolbox Clean Printer Select this to run the clean printer routine Clean Laminator Select this to run the clean laminator rou...

Page 76: ...This page intentionally left blank System Overview Troubleshooting PLT 01668 Version 1 2 Page 5 12 December 2016 ...

Page 77: ...r this latest firmware file FRW 00373_DTC100_v2 3 3 20 frm d Browse for the firmware file or enter the firmware file name and click Open e Click Begin Updating Firmware to send the file to the printer s 3 If running a FARGO Workbench release prior to Version 3 a Select the Application Menu at the upper left and select Upgrade Firmware b Enter the firmware file name or click Browse to find and sele...

Page 78: ...This page intentionally left blank Firmware Upgrades PLT 01668 Version 1 2 Page 6 2 December 2016 ...

Page 79: ...p to troubleshoot the printer Have a self test and a sample card ready when calling HID Technical Support 7 1 Reading the Serial Numbers on a FARGO Printer To determine when the card Printer was manufactured see the serial number affixed to the card printer With the Example Serial Number B2050028 2012 The first two digits in the serial number indicate the year the printer was built B2 indicates th...

Page 80: ...This page intentionally left blank Technical Support PLT 01668 Version 1 2 Page 7 2 December 2016 ...

Page 81: ...IMPORTANT Compatible locks are not sold by HID Global however they are readily available from computer stores The DTCii printer has a Security Lock Slot located in the back lip of the metal chassis to accommodate a standard laptop security lock To prevent unauthorized removal of the DTCii attach an industry standard security cable to an immovable object and then lock the cable to the Security Lock...

Page 82: ...This page intentionally left blank DTCii PLT 01668 Version 1 2 Page A 2 December 2016 ...

Page 83: ...16 Updates to include DTCii model information 1 2 March 2014 Updates to print ribbon options speeds and counts Updated liability statement to new copyright statement Updated safety instructions to include French correct symbology Removed Swift ID information 1 1 October 2013 First Release 1 0 ...

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