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3-2 If something is wrong
If you should find anything wrong with the machine when using it under normal conditions,
check the following items and contact the outlet store through which you purchased the product
or our Sales Office.
Product name / Serial No. / Working
environment,
External devices connected,
Operating sequence to error initiation,
Specific description of error, etc.
3-3 Warranty
Provisions of warranty
The provisions of warranty are set forth by us for warranty of the product after shipment so
that the product can be used with a sense of security after purchased. In case our product
is out of order, we will provide repair or replacement under the provisions of warranty.
Warranty period
Besides, as long as there is not providing, the warranty period shall be 13 months after
shipping the products. During the warranty period, we will provide free-of-charge repair
subject to the provisions of warranty set forth in the warranty certificate.
If you have anything unclear about the repair or follow-up service during the warranty period,
please contact the outlet store through which you purchased the product or our Sales Office.
Scope of warranty
If the product should get out of order under the normal conditions of use by the customer,
we will repair the failed section(s) free of charge or exchange the new one free of charge
subject to the provisions of warranty. Please contact the outlet store through which you
purchased the product or our Sales Office.
Also, the warranty period shall be 13 months after shipping the product or shall be 6 months
after shipping substituting goods. The warranty periods will be applied the period visited
later.
Note, however, that free-of-charge repair under this warranty is limited to the hardware
components of the product. Even during the warranty period, the customer shall be
responsible for repair cost if any of the following applies:
1. Troubles or damages occurring due to improper handling by the customer, such as a
fall, a shock, etc. during transportation or movement of the product by the customer.
2. Troubles caused by overhaul or remodeling of the main body by the customer.
3. Troubles or damages caused by fire, earthquake, flood damage, or other natural
disasters, as well as by abnormal voltage.
4. Troubles resulting from any trouble of devices connected to the product, which
Devices are other than those designated by us.
5. Troubles with the accessories (AC adapter, antenna, connection cables, or the like)
except the main body.
