HemoCue HbA1c 501, Operating Manual

Page: 35 / 264

33
16. TROUBLESHOOTING
ERROR CODE DESCRIPTION CORRECTIVE ACTION
Er 7
The lid was
opened during
test/check
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.
Er 14
(Do not re-use)
An already used
Test cartridge or
Monthly Check
cartridge is used
(may occur when
re-using Monthly
Check cartridge)
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.
Lo°C
The ambient
temperature is
too low
Ensure the equipment is within normal
operating temperatures for at least 10
minutes. Insert a new cartridge and
perform a new test.
Hi°C
The ambient
temperature is
too high
Ensure the equipment is within normal
operating temperatures for at least 10
minutes. Insert a new cartridge and
perform a new test.
<4%
The HbA1c test
result is lower
than 4.0%
(20mmol/mol)
Use the Daily Check cartridge to confirm
the analyzer performance. Insert a new
cartridge and perform a new test.
>14%
The HbA1c test
result is higher
than 14.0%
(130mmol/mol)
Use the Daily Check cartridge to confirm
the analyzer performance. Insert a new
cartridge and perform a new test.
The
Analyzer
does not
start There is a
problem with the
power adaptor or
the analyzer itself
Unplug the power adaptor and
reconnect. If the problem still persists,
contact your local distributor.
GB