HemoCue HbA1c 501, Operating Manual

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16. TROUBLESHOOTING
General Information
If an operational or system problem occurs, an error code is displayed explaining
the problem. This section of the guide lists the various errors and messages, along
with descriptions and corrective actions. If the problem persists, record the error
code and contact your local distributor for technical support.
ERROR CODE DESCRIPTION CORRECTIVE ACTION
Er 1
(Er1-1 to Er1-8)
Problem with the
analyzer system
Turn power switch off and on again. If
the problem persists contact your local
distributor. Use Daily Check to confirm
the analyzer performance.
Er 2
(Er2-1 to Er2-5)
Check cartridge
error
Check cartridge may be damaged (bar
code label, reagent pack or contaminated
surface). Insert a new Check cartridge
and perform a new test.
Er 3
Problem with
reading bar code
of cartridge
Press button and remove the
cartridge. Use the daily check to confirm
the analyzer performance. Insert a new
cartridge. If 'reagent pack' is displayed,
the test can be started. If the error
persists, contact your local distributor.
Er 4
Test cartridge
error
The coding area of the Test cartridge may
be damaged or contaminated. Press
button and remove cartridge.
Use Monthly Check to verify the analyzer
performance. Insert a new Test cartridge
and perform a new test.
Er 5
Reagent pack
problem
The analyzer is unable to recognize
the reagents (in the reagent pack). The
reagent pack may be damaged or leaking.
Press button and remove the
cartridge. Use Monthly Check to verify
the analyzer performance. Insert a new
Test cartridge and perform a new test.
Er 6
A used cartridge
is still inside the
analyzer
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.