Haulotte Group 3522A, Operator'S Maintenance Manual

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HAULOTTE GROUP 2 SPECIFICATIONS
19
WARRANTY CLAIMS PROCEDURE
In order to qualify for warranty coverage, the following conditions must be met:
1) Return of completed “Warranty Registration” form to Haulotte Group|BilJax within 15 days of
receipt of product;
2) Notification to Haulotte Group|BilJax Service within 48 hours of any claimed defect, or damage
resulting from the claimed defect;
3) Warranty is limited to parts that are determined to be defective by an authorized service
dealership in conjunction with Haulotte Group|BilJax Service. This does not include parts worn
out due to normal wear and tear.
Haulotte Group|BilJax authorized dealers or distributors are responsible for filing claims under
warranty. Listed below is the warranty claims procedure.
1) Contact Haulotte Group|BilJax Customer Service Department: at 1-800-537-0540 or visit Haulotte
Group online at www.haulotte-usa.com to report the claim and verify warranty coverage.
Machine serial number and machine hours must be provided when call is placed. A call ID
number will be created when the call is placed. The service representative will issue the call ID
number to you at the end of the call.
2) Identify the components to be claimed under warranty along with description of failure. An RMA
number will be issued from Haulotte Group|BilJax to return warranty parts at the time the parts
order is placed.
3) Replacement parts will then be sent by Haulotte Group|BilJax to the dealer or distributor. All parts
are invoiced at dealer|distributor list price. Credits will be issued when defective parts are
returned to Haulotte Group|BilJax under the proper RMA number and found to be defective under
warranty.
4) After completing repairs, submit warranty application form and return the defective parts to
Haulotte Group|BilJax. Warranty application form and parts must be received within 30 days of
claim in order to be eligible for credit. Returned parts are to be sent prepaid and will be credited
when part is received and verified. Warranty labor rate will be paid at current rate set by Haulotte
Group|BilJax. The amount of labor hours reimbursed will be determined by Haulotte Group|BilJax
and will be limited to 4 hours unless approved by Haulotte Group|BilJax Service.
5) The warranty application must include; the issued RMA number, the invoice number for the
associated parts, the machine serial number, the machine hours on the date of failure, the issued
call ID number, failure and repair description, and requested customer information.
Failure to follow the warranty claims procedure may result in delay in processing claim or denial of
the claim. Haulotte Group|BilJax reserves the right to limit or adjust warranty claims with regard to
parts, labor, and travel time. Replacement components purchased from suppliers other than Haulotte
Group|BilJax are not covered under the terms of this warranty.
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