Page 20 of 92
520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
Product too thin after
blending (MIC Only)
Product is too warm or
being stored at incorrect
temperature
Check temperature of freezer
unit. Adjust as necessary.
Improperly calibrated water
Use operator interface panel to
check WATER SCALE percent-
age. Record reading. Contact
Technical Services.
Check if SmartServe™ is using
factory settings or if customized
settings were implemented via
USB port during installation. If
factory settings are being used,
contact sales representative to
have SmartServe™ custom-
programmed.
Hot water is being used for
water supply
Ensure water supply is connect-
ed to cold water.
Water solenoid valve
malfunction (stuck open)
Test water solenoid valve. Re-
place as necessary.
Cup holder is loose or
missing
Failed cup holder
Replace cup holder.
Water leaking from bot-
tom of SmartServe™
Loose or damaged water
lines
Repair or replace water lines.
Leaking water solenoid
valve
Replace water solenoid valve.
Leaking water delivery
manifold assembly (MIC
only)
Replace water delivery manifold
assembly. Check boards for
signs of shorting because the
boards probably got wet.
Leaking drain line or
fi
tting
Replace drain line(s) and
fi
tting(s) as necessary.
SmartServe™ isn’t level
Ensure SmartServe™ is mount-
ed on a level surface.
Water leaking from top
of SmartServe™ (MIC
only)
Leaking water delivery coil
tube
Repair loose connection or re-
place water delivery coil tube.
Leaking water delivery
manifold assembly (MIC
only)
Replace water delivery manifold
assembly. Check boards for
signs of shorting because the
boards probably got wet.
