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520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Component Testing
COMPONENT
OPERATING
VOLTAGE
RESISTANCE
(Approximate)
TEST
LOCATION
Motor
85 VDC
4.4
Ω
WHT to BLK
Linear Actuator
48 VDC
2.7
Ω
RED/WHT to RED
2.7
Ω
GRN/WHT to GRN
Power Supply
120 VAC
N/A
L to N
48 VDC
N/A
V- to V+
Water Solenoid Valve
24 VDC
92
Ω
at valve
Troubleshooting Guide
If SmartServe™ is not operating properly, identify the problem and use the tables below:
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
Product too thick after
blending (MIC Only)
Water is turned off
Turn water on.
Not enough water pressure
(less than 45 psi)
Ensure location has
suf
fi
cient water pressure.
Obstruction in water supply
line
Repair kinks or replace line.
Clogged water
fi
lter (if ap-
plicable)
Check in-store water
fi
ltration system.
Improperly calibrated water
Use operator interface panel to
check WATER SCALE percent-
age. Record reading. Contact
Technical Services.
Check if SmartServe™ is using
factory settings or if customized
settings were implemented via
USB port during installation. If
factory settings are being used,
contact sales
representative to have
SmartServe™ custom-pro-
grammed.
Product is too cold or being
stored at incorrect tempera-
ture
Check temperature of freezer
unit. Adjust as necessary.
Water solenoid valve mal-
function (stuck closed)
Test water solenoid valve. Re-
place as necessary.
