GTCO CalComp Super L VI Series, User Manual

Page: 40 / 48

Super L VI 40
Troubleshooting Chart
The following table lists common Super L VI problems, their causes and their solutions.
Problem Cause Solution
Frozen screen pointer
Unable to use the entire
tablet surface
Intermittent issue using
Cordless Pointer
Transducer is in Sleep Mode.
Tablet plugged into the
wrong serial port on the
computer.
Tablet not powered
correctly.
Batteries low in transducer.
Software application set up
incorrectly.
Another device is connected
to a COM port that shares
the same IRQ as the tablet
COM port (
i.e.,
your tablet is
connected to COM1 IRQ4
and your modem is
connected to COM3 IRQ4).
Tablet is set too close to the
screen monitor.
Incorrect format selected.
Software application set up
incorrectly.
Lines jump, can’t pic area
Press any button on the
transducer.
Is the serial port being used
correctly identified in your
software application?
Check that the power cable
is installed correctly.
Replace the batteries in the
transducer.
Check that the tablet is
identified in your software
application.
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.
Move the tablet farther away
from the screen.
Check your selections in the
Software application.
Check that the tablet is
identified in your software
application.
Check lighting/bad ballast