GTCO CalComp Super L VI Series, User Manual

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Super L VI 38
2. If your system still doesn’t work.
Call GTCO CalComp Technical Support at 800.220.1137 (in the U.S. or Canada) or
visit us at gtcocalcomp.com
Outside the U.S. or Canada, contact your local GTCO CalComp dealer.
Be prepared to discuss the observations you made while troubleshooting.
Tablet Checklist

Is the tablet power supply (used only with the serial connection to the computer)
plugged into the digitizer and into a live outlet?
 Is the tablet power switch on?
 Does the Indicator Light glow steadily when the transducer is in prox inside the Active
Area? Does the Indicator LED go out when the transducer is outside the Active Area?
 The Indicator Light will be off if the transducer has gone into Sleep Mode. Press any
button on the transducer to activate it. If the transducer is in the Active Area and the
Indicator Light remains off, change the transducer’s battery.
 Are all cable connections seated properly?
 Is the communications cable (either USB or serial) connected to both the digitizer and
the computer? Check that the cable is connected to the serial port specified in your
software package.
 Is the transducer cable connected to the digitizer?
 Is the tablet set up according to the software recommendations?
 Are any of the connector cables or receptacles damaged? Check for bent pins, cut
insulation and loose wires.
Computer Checklist
 Is the computer plugged into a live outlet? Did you turn on the computer?
 Does the computer work with any of your software? Try one of your other programs.
 Is your software package installed correctly?
 If your communications connection is USB, does the USB port work? If serial, does the
serial port work? The only way to test the port without special equipment is to reinstall
something that has worked in the past and see if it still works.
 Have there been any recent electrical storms in your area that may have damaged your
equipment?