GTCO CalComp Super L VI Series, User Manual

Page: 39 / 48

Super L VI 39
Software Checklist
Does the tablet work with some software?
If your tablet currently works with some software packages, you know that the tablet, USB or
serial port and computer work.
 Even if the software package you are trying to install and the software that is working
both support the same tablets, it does not always mean that you can use the same
tablet settings. The output format may be the same, but the communications protocol,
resolution, operating mode and data rate may be different. Check your software’s
requirements.

Call the software manufacturer. Perhaps the software package has a problem with
another component of your system.
Did the software work in the past?
If the software package worked with the tablet in the past, then the problem lies with the new
set up.
 Check all the connectors. Is the tablet still plugged into the same port? If yes, reset the
tablet by unplugging and re-plugging the power supply and restart the software.
 Did you reset or power down the computer?
 During reset and power on, the computer can send meaningless characters out the
serial port and this can disable the tablet. Reset the tablet again.
 Have you installed any new software or hardware? Remove it from your system and see
if the problem goes away.
 Did you move any cables?
 If you are using a PC, did the new software alter your AUTOEXEC.BAT file?
 Have you updated the software or its drivers?
 Are you loading another mouse driver?
 Did you reinstall the software, perhaps after a problem with your hard drive? Double
check your installation procedure and the driver you selected.
 Reinstall the software from its master. The program files may have been corrupted.