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Super L VI 37

Troubleshooting Guide

GTCO CalComp wants your experience with Super L VI to be a successful one. If you ever

encounter a problem, please follow the steps below:

1.

Install properly first.

This troubleshooting guide assumes you have already correctly installed your Super L VI

according to the detailed instructions in the

Installing Your Super L VI

section. If you have

not followed the step-by-step instructions in that section, do so now.

Read the topics below to check for a solution to your problem. Work through the

troubleshooting flowcharts on the following pages in this troubleshooting guide.

Record any unusual observations. Your notes will be useful if you need assistance from GTCO

CalComp.

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Summary of Contents for Super L VI Series

Page 1: ...Super L VI 1 SUPER L VI USER S GUIDE LARGE FORMAT DIGITIZERS ...

Page 2: ...I Transducer Connection Optional RS 232 Serial Connection Tablet Power On Using the SuperSet Menu Resetting the Super L VI Turning the Alarm Off and On Testing the Active Area Configuring Your Super L VI for Specific Applications Table 1 SuperSet Menu Codes for Selected Applications Table 2 Configuration Details for SuperSet Menu Codes Super L VI Tones Table 3 Super L VI Tones Introduction to the ...

Page 3: ...or the Super L VI 34 34 34 34 34 34 35 35 36 36 37 38 38 39 39 39 40 41 42 43 43 43 43 44 44 44 45 45 46 Introduction Super L VI belongs to a class of computer input devices called graphics tablets or digitizers A digitizer is an electronic tablet work surface The position of a transducer a handheld cursor or stylus pen on the work surface of the Super L VI is converted digitized into data for com...

Page 4: ...In order to send data from Super L VI to your digitizing application the digitizer must be physically connected to your computer and it must be able to transmit the data in such a way that the digitizing application recognizes and understands it Before setting up Super L VI you should determine The requirements of the digitizing software application you re using Whether your digitizing application...

Page 5: ...an RS 232 serial interface which requires an optional RS 232 cable and power supply It is compatible with most industry standard PCs The TabletWorks driver by GTCO CalComp is the only software described in this manual TabletWorks supports Wintab and TabCon compatible applications If you are not sure which drivers are required please consult with your application vendor A USB connection requires th...

Page 6: ... port Serial signal levels must conform to EIA RS 232C specifications 10 MB of free disk space Application software that directly accepts digitizer input via the computer s RS 232C serial port or via the Wintab API or TabCon API Overview The Super L VI consists of 16B or 4B cursor Corded or Cordless Pen stylus Digitizer ...

Page 7: ...er L VI pens and cursors Both are available in corded and cordless versions The corded transducers get their power from the digitizer Cordless transducers are powered by batteries They will go into a battery saving Sleep Mode when no button has been pressed for one to five minutes depending on the type of transducer being used To reactivate a sleeping transducer press one of its buttons Cursors Th...

Page 8: ...re the Accessory Tray Software Configuration Software drivers provide the communication bridge between your digitizing software application and Super L VI You should install only the drivers necessary for the Super L VI to work with your application software If you are not sure which drivers are required consult with your application vendor Configuring Non Wintab Applications Many application prog...

Page 9: ...SuperSet Menu on the surface of the Super L VI is used to enter the appropriate code for the software being used A table in the Using the SuperSet Menu section of this manual lists the SuperSet Codes for a wide variety of applications Determine if you have not already which communication connection you will be using USB or the optional serial USB Connection Super L VI USB port connection is USB 1 ...

Page 10: ...sducer Connection 1 If you are using a corded transducer connect the cursor or pen to the appropriate jack on the digitizer s Connector Panel The connector is keyed and will fit only the correct jack Do not force it Optional RS 232 Serial Connection 1 Connect the RS 232 serial cable to the serial jack on the Connector Panel The connector is keyed and will fit only the correct jack Do not force it ...

Page 11: ... SuperSet Menu RS 232 Only The SuperSet Menu is the row of buttons printed across the top of the digitizer It allows you to configure Super L VI to send the appropriate information through an RS 232 serial connection to the software being used on the computer The SuperSet Menu is used to prepare the digitizer to receive specific detailed custom configuration information from the Tablet Configurati...

Page 12: ...click on the button Four tones will sound when you select the button See the Super L VI Tones section for a complete table of the Super L VI tones The number buttons through are active only after clicking on the button to activate Select Mode Resetting Super L VI The Super L VI can be reset by Turning off the power switch on the Controller Connector Panel Unplugging and re plugging the power suppl...

Page 13: ...uring Super L VI for Specific Applications To configure your Super L VI for use with specific applications 1 In Table 1 find the application program you will be using with your Super L VI Note the corresponding SuperSet Code If your application program is not listed in Table 1 find the configuration settings in Table 2 that your application program requires and use the corresponding SuperSet Code ...

Page 14: ...Super L VI 14 Table 1 SuperSet Menu Codes for Selected Applications ...

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Page 24: ...Super L VI 24 Table 2 Configuration Details for SuperSet Menu Codes NOTE Max 100 coordinates second lpi lines per inch lpmm lines per millimeter ...

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Page 29: ...Programs can send commands to the digitizer to turn the audio tone generator on and off If you hear tones during digitizing and they do not correspond to the tones listed in the table above they are produced by the application program Introduction to the Tablet Configuration Utilities The Super L VI with its Controller uses the Tablet Configuration Utilities to control baud rate data format and ot...

Page 30: ...s sending and receiving must be set for the same parity either odd parity or even parity or they must be set for no parity Choices are None N Even E or Odd O Output Format Options GTCO Selects GTCO compatible formats Choices are Binary or ASCII CalComp Selects CalComp compatible formats Choices are Binary ASCII 1 ASCII 2 ASCII 3 or ASCII 4 Summa Selects Summagraphics compatible formats Choices are...

Page 31: ...be transmitted from the digitizer Choices are 12 50 or 100 reports per second Resolution The smallest reported value returned by the digitizer Choices are 1000 lpi 2000 lpi 4000 lpi 40 lpmm 100 lpmm or 150 lpmm Using the Tablet Configuration Utilities If your application is not represented in the SuperSet Menu and does not have a SuperSet Code or if a different configuration is required you can us...

Page 32: ...guration from the Options dropdown list at the top of the screen a If Advanced Configuration is not an option make sure Wintab Compatible Driver is not listed under Device Info 6 Select a predefined through SuperSet Code or select one of the User Defined through SuperSet Codes to customize a User Defined through SuperSet Codes are initially read from the tablet when the Advanced Configuration scre...

Page 33: ...r movements Using the Transducer The transducer does not need to be in contact with the tablet surface in order for the tablet to sense its presence It can be detected up to above the Active Area When the transducer is in the zone above the surface of the digitizer it is referred to as being in prox The Indicator Light will go from a blinking green light to a solid green light when the transducer ...

Page 34: ...ains in the same place You can also double click by pressing the pen or cursor button that has been defined as a double click button Dragging Dragging is the action of moving the transducer during a selection To drag click on an object but instead of lifting the pen tip or releasing the cursor button hold it down while moving the transducer or corresponding object on the screen to the desired new ...

Page 35: ...oth with a mixture of water and the cleanser Clean the cursor reticles with alcohol Replacing the Pen Tip To replace the pen tip grasp the tip and pull straight out see figure Insert the new tip and press until it clicks into place Replacing the Cordless Pen Batteries The pen requires two 393 silver oxide batteries The average battery life is 200 hours ...

Page 36: ... Replacing the Cordless Cursor Batteries The cordless cursor requires two AAA batteries The average battery life for the cursor batteries is 2 000 hours To replace the batteries 1 Place the cursor face down in the palm of your hand Use a Phillips screwdriver to remove the two screws located on the bottom of the cursor see figure Remove the cursor base 2 Remove the old batteries from the battery ca...

Page 37: ...rrectly installed your Super L VI according to the detailed instructions in the Installing Your Super L VI section If you have not followed the step by step instructions in that section do so now Read the topics below to check for a solution to your problem Work through the troubleshooting flowcharts on the following pages in this troubleshooting guide Record any unusual observations Your notes wi...

Page 38: ...ns off change the transducer s battery Are all cable connections seated properly Is the communications cable either USB or serial connected to both the digitizer and the computer Check that the cable is connected to the serial port specified in your software package Is the transducer cable connected to the digitizer Is the tablet set up according to the software recommendations Are any of the conn...

Page 39: ...blet in the past then the problem lies with the new set up Check all the connectors Is the tablet still plugged into the same port If yes reset the tablet by unplugging and re plugging the power supply and restart the software Did you reset or power down the computer During reset and power on the computer can send meaningless characters out the serial port and this can disable the tablet Reset the...

Page 40: ...1 IRQ4 and your modem is connected to COM3 IRQ4 Tablet is set too close to the screen monitor Incorrect format selected Software application set up incorrectly Lines jump can t pic area Press any button on the transducer Is the serial port being used correctly identified in your software application Check that the power cable is installed correctly Replace the batteries in the transducer Check tha...

Page 41: ...Super L VI 41 Procedure A Begin Troubleshooting NOTE This procedure should only be used to troubleshoot serial connections ...

Page 42: ...Super L VI 42 Procedure B Troubleshooting ...

Page 43: ...ty responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency e...

Page 44: ...imites applicables aux appareils numériques de Classe B prescrites dans le réglement sur le brouillage radioelectrique edicte par le Ministere des Communications du Canada Japan European Union Emission Directive This product is in conformity with the protection requirements of EU Council Directive 89 366 ECC on the approximation of the laws of the Member States relating to electromagnetic compatib...

Page 45: ...t www gtcocalcomp com Bescheinigung des Herstellers Importeurs Heirmit wird bescheinigt dass der die das Super L VI Geraet Typ Bezeichnung im Uebereinstimmung mit den Bestimmungen der Vfg 1046 1984 Amtsblattverfuegung Funk Entstort ist Der Deutschen Bundespost wurde das Inverkehrbringen dieses Geraetes angezeigt und die Berechtigung zur Ueberpruefung der Serie auf Einhaltung der Bestimmungen einge...

Page 46: ...removed if applicable 2 Damage deterioration or malfunction resulting from a Accident misuse abuse neglect fire water lightning or other acts of nature unauthorized modification for any purpose unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by GTCO CalComp c Any damage in shipment of the product cl...

Page 47: ...t 800 220 1137 Disclaimer of Unstated Warranties The warranty printed above is the only warranty applicable to this purchase ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED Assuming the warranty above stated is otherwise applicable it is expressly understood and agreed that GTCO CalCo...

Page 48: ...is subject to change without notice GTCO CalComp by Turning Technologies assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material Nor does GTCO CalComp by Turning Technologies make any commitment to update the information contained in this document This document contains proprietary information which is protected by c...

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