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Symptom
Check items
Solutions
When click the “Cut Test” or
“Start” button in the iMark Plus
Software, the message “F-Mark
feeder off or not connected
software protection not
connected” will displayed on the
operate computer and F-Mark2
does not work.
Check that the F-Mark2 power is
on.
Refer to “The Arm does not
perform the initial operation even
if turn on F-Mark2”
Check that the connection of USB
cable to connected correctly.
Check that the USB cable of the
operate computer is connected to
the USB Hub correctly.
Check that the USB cable of
C7000 is connected to the USB
Hub correctly.
Check that the USB cable of
camera is connected correctly.
Check that the USB cable from the
inside of F-Mark2 is connected to
USB Hub correctly.
Check that the each USB cable
and USB Hub connectors are not
damaged.
If it is damaged, immediately stop
using damaged item, and replace
it.
Put the hands under the camera,
and check that the hands
displayed in the preview window
in the iMark Plus software.
If hands displayed.
Recheck that the each USB cable
is connected to USB Hub
correctly.
If F-Mark2 does not work even
though each USB cable connected
correctly.
Please contact to dealer.
If hands not displayed.
Restart the iMark Plus software
and operation computer.
If remaining the problem even
though restart the iMark Plus
software and operate computer.
Connect the USB cable that from
the camera directly to USB
terminal of operate computer.
And check that the hands
displayed or not.
2. When click the “Cut Test” or “Start” button in the iMark Plus software, the message
“F-Mark feeder off or not connected software protection not connected” will be displayed
on the operated computer and F-Mark2 does not work.
