GE LOGIQ S8, Service Manual

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GE H
EALTHCARE
D
IRECTION
5394227, 12 LOGIQ S8/LOGIQ E8 S
ERVICE
M
ANUAL
Section 1-10 - Customer Assistance 1 - 31
Section 1-10
Customer Assistance
1-10-1 Contact Information
If this equipment does not work as indicated in this service manual or in the Basic User Manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number (also visible on label on back of the system).
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue repeatable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop.
NOTE: Restart the application before resuming clinical scanning.
Table 1-8 Phone Numbers for Customer Assistance
Location Phone Number
USA
GE Healthcare
Ultrasound Service Engineering
9900 Innovation Drive (RP-2123)
Wauwatosa, WI 53226, USA
Service On-site
Service: Parts
Applications support
1-800–437–1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
Canada 1-800-668-0732
Latin America
Service
Applications support
1-800-524-5300
1-262-524-5698
Europe
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
Support Phone: +49 (0) 212-2802-652
Support Fax: +49 (0) 212-2802-431
EAGM
Egypt Service Center
UAE Service Center
00202 2322 1252
00971 8003646
Asia (Singapore)
GE Ultrasound Asia Service Department -
Ultrasound
1 Maritime Square #13-01
HarbourFront Centre
Singapore 099253
Tel: 800 1012882
Fax: +65 6291-7006
ANZ -Service Support 1800 647 855
Japan Support Center
Phone: 81-42-648-2940
Fax: 81-42-648-2905