GE LOGIQ S8, Service Manual

Page: 312 / 418

GE H
EALTHCARE
D
IRECTION
5394227, 12 LOGIQ S8/LOGIQ E8 S
ERVICE
M
ANUAL
7 - 42 Section 7-5 - Gathering Troubleshooting Data (R4.2.5x and later)
7-5-4 Collecting a screen capture with logs (cont’d)
Double check the media that you made to ensure it contains the file. An example is
shown in
Figure 7-45 "Example of Zipped Trouble Image and Logs File" on page 7-42 .
Figure 7-45 Example of Zipped Trouble Image and Logs File
Figure 7-46 Contents of the Zipped Trouble Image and Logs File
Mark log files
If a customer is experiencing issues during operation, mark the issue by pressing
Alt+1
or
Alt+2
when
the event occurs. When
Alt+1
or
Alt+2
is pressed, a marker is placed in the log to aid analysis.