D20MX HARDWARE USER’S MANUAL
GE INFORMATION
11
D20MX Processor
Product Support
Product Support
If you need help with any aspect of your GE Digital Energy product, you have a few options.
Search technical support
The GE Digital Energy Web site provides fast access to technical information, such as
manuals, release notes and knowledge base topics at:
http://www.gedigitalenergy.com
Contact customer support
The GE Digital Energy Customer Service Center is open 24 hours a day, seven days a week
for you to talk directly to a GE representative.
In the U.S. and Canada, call toll-free: 1 800-547-8629
International customers, please call: + 1 905-927-7070
Or e-mail to
Have the following information ready to give to Customer Service:
•
Ship to address (the address that the product is to be returned to)
•
Bill to address (the address that the invoice is to be sent to)
•
Contact name
•
Contact phone number
•
Contact fax number
•
Contact e-mail address
•
Product number / serial number
•
Description of problem
The Customer Service centre will provide you with a case number for your reference.
Summary of Contents for D20MX
Page 6: ...6 GENERAL D20MX HARDWARE USER S MANUAL TABLE OF CONTENTS...
Page 10: ...10 GE INFORMATION D20MX HARDWARE USER S MANUAL ABOUT THIS DOCUMENT...
Page 30: ...30 GE INFORMATION D20MX HARDWARE USER S MANUAL CHAPTER 1 BEFORE YOU START...
Page 40: ...40 GE INFORMATION D20MX HARDWARE USER S MANUAL CHAPTER 2 INSTALLING THE D20MX...
Page 54: ...54 GE INFORMATION D20MX HARDWARE USER S MANUAL CHAPTER 3 CONNECTING TO DEVICES AND NETWORKS...
Page 100: ...100 GE INFORMATION D20MX HARDWARE USER S MANUAL APPENDIX B STANDARDS PROTECTION...
Page 136: ...136 GE INFORMATION D20MX HARDWARE USER S MANUAL APPENDIX D USING CONFIGPRO WITH D20MX...
Page 140: ...140 GE INFORMATION D20MX HARDWARE USER S MANUAL APPENDIX E LIST OF ACRONYMS...
Page 144: ...144 GENERAL D20MX HARDWARE USER S MANUAL INDEX...
Page 146: ...146 GE INFORMATION D20MX HARDWARE USER S MANUAL...
