D.20 RIO - HARDWARE USER’S MANUAL
GE Information
11
D.20 RIO Distributed I/O Controller
Product Support
Product Support
If you need help with any aspect of your GE Digital Energy product, you have a few options.
Search technical support
The GE Digital Energy Web site provides fast access to technical information, such as
manuals, release notes and knowledge base topics at:
http://www.gedigitalenergy.com
Contact customer support
The GE Digital Energy Customer Service Center is open 24 hours a day, seven days a week
for you to talk directly to a GE representative.
In the U.S. and Canada, call toll-free:
1 800 547 8629
International customers, please call:
+ 1 905 927 7070
Or e-mail to
Have the following information ready to give to Customer Service:
•
Ship to address (the address that the product is to be returned to)
•
Bill to address (the address that the invoice is to be sent to)
•
Contact name
•
Contact phone number
•
Contact fax number
•
Contact e-mail address
•
Product number / serial number
•
Description of problem
The Customer Service centre will provide you with a case number for your reference.
