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This chapter provides information to help you troubleshoot problems and contact
technical support in case you need assistance with your GE equipment.

In this chapter:

Troubleshooting

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Common issues

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Contacting technical support

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Online publication library

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Chapter 2

Troubleshooting and support

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Summary of Contents for CyberDome II

Page 1: ...CyberDome II User Manual ...

Page 2: ... or use the software or if already installed immediately cease all use of the software and promptly uninstall all components of the software 1 License In this Agreement you the purchaser of the rights granted by this Agreement are referred to as You or Your whether an individual or a business entity of any kind Subject to the terms and conditions of this Agreement GE Security Inc a Delaware corpor...

Page 3: ...e in the sole discretion of GE Security To obtain a repair or replacement of nonconforming Software contact GE Security Customer Service toll free at 888 GESECURity or online at www gesecurity com during the Software Warranty Period Your exclusive remedy under this limited warranty for defective media is replacement of the defective media To receive replacement media under this limited warranty re...

Page 4: ...omplete and exclusive statement of the agreement between you and GE Security and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supplier or...

Page 5: ... system menu 5 Setup menus 8 Presets menu 25 Titles areas menu 26 Preset titles 26 Area and titles 27 Current status 31 Tours 33 Preset tours 33 ShadowTour 35 Additional menus 37 Privacy masks 37 System startup 38 Chapter 2 Troubleshooting and support 43 Troubleshooting 44 Common issues 44 Contacting technical support 45 Online publication library 45 Defaults 48 Toxic and hazardous element levels ...

Page 6: ...CyberDome II User Manual vi ...

Page 7: ...ry on page 45 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis of an instruct...

Page 8: ...CyberDome II User Manual viii ...

Page 9: ...fore you begin using your CyberDome II In this chapter Introduction 2 Accessing programming menus 3 Navigating menus with the keypad 3 Camera system menu 5 Setup menus 8 Presets menu 25 Titles areas menu 26 Current status 31 Tours 33 Additional menus 37 Privacy masks 37 System startup 38 Chapter 1 Programming ...

Page 10: ...ogramming options and screen sequences are illustrated Notations indicate where options may differ among camera models Figure 1 CyberDome II series basic system The CyberDome II series cameras operate using the KTD 405 controller keypad See the KTD 405 KTD 405A Controller Keypad User Manual for a complete description KTD 405 controller keypad Cyberdome II camera ...

Page 11: ...nu option selected use either the joystick or the seq button to pan right to advance You may also be able to press the number associated with your desired menu selection to proceed to highlight that option or the next menu Note When you press the number associated with an option and there is a value to set you will automatically be asked to set that value If there is no value to set when you press...

Page 12: ...CyberDome II User Manual 4 Other functions have specific instructions that are displayed on screen while you are performing the function ...

Page 13: ...u choose overwrite the settings you have chosen not to use Until you decide which settings to use the unit will use the settings stored in the camera Once the settings have been successfully transferred Memory will stop flashing on the monitor The Memory management screen appears after the Version screen in the menu sequence So if the memory message is flashing the menu order will be Product infor...

Page 14: ...al number Installation date Video format Protocol Figure 4 Cyberdome screen 1 There are no customizable options on this screen Proceed to the next screen by pressing the fast forward button on the keypad System information The second screen Figure 5 provides information pertaining to the current software hardware and installation information Figure 5 Cyberdome screen 2 ...

Page 15: ...ssword protection is enabled it will be the first screen you see before any of the information screens Successfully entering the password will take you to the Product information screen Figure 6 Password screen Table 1 Software hardware and installation information Indicator Information D Type and version date for the D processor P Type and version date for the pan processor T Type and version dat...

Page 16: ...nd press the fast forward button on the keypad Figure 7 Program select menu Setup menus Use the setup menus to restore factory default settings Previously stored settings in the camera PTZ and housing nonvolatile memory will be erased Clear functions To clear certain settings and information do the following on the Clear memory screen Figure 8 1 Select options 1 2 3 4 5 or 6 to clear the memory fo...

Page 17: ...Figure 9 Confirm Note This process may take some time Observe the counter for an indication of the progress Autoslow shutter Enable or disable the autoslow shutter feature Figure 10 to slow down the shutter speed of the camera to see better in dark situations This feature is disabled by default and will not be displayed if the camera does not support autoslow shutter Figure 10 Autoslow shutter Not...

Page 18: ...his feature is disabled by default Figure 12 Autoreturn To disable the autoreturn feature select option 1 To automatically return to the home position select option 2 To automatically return to a preset position select option 3 press iris and choose the preset you want to return to To automatically return to a preprogrammed tour select option 4 press iris and choose the preprogrammed tour you want...

Page 19: ... increase or decrease the return time for items 2 through 5 in the following increments Increments of fifteen seconds to increase the return time from 15 to 60 seconds Increments of one minute to increase the return time from one to ten minutes Increments of five minutes to increase the return time from ten to 60 minutes ...

Page 20: ...t option 2 To enable azimuth indicator to show the pan and tilt coordinates select option 3 To calibrate the indicator do the following 1 Select set north and press iris 2 Move to the desired position for north and press the iris button Press the iris button to cancel To set where on the screen display the indicator displays do the following 1 Select display row and press iris 2 Set the row betwee...

Page 21: ...ote This menu will only be present if the camera supports day night switching Figure 14 Day night switch Select option 2 to use the KTD 405 keypad to manually activate the switch Select option 3 to switch based on a sensor in the camera Select option 4 to switch based on a sensor on the PTZ tilt arm If you select the PTZ tilt arm sensor you ll have to indicate at which level you want the switch to...

Page 22: ...to 104x Figure 16 Electronic zoom Exposure control This option sets the method the camera uses to adjust to different light levels Figure 17 Figure 17 Exposure control Select option 1 to enable the camera to automatically adjust to different light levels The iris button toggles the electronic shutter and the iris button toggles backlight compensation for image enhancement Select option 2 to allow ...

Page 23: ...is menu will only be present if the camera supports day night switching Figure 18 Image freeze Select option 1 to disable default Select option 2 to enable Lens initialization Set the duration between camera lens initializations Figure 19 During lens initialization the camera zooms in and out to find the optimal home position for the lens If you are running a ShadowTour lens initialization every 2...

Page 24: ...tness over long runs of coaxial cable Gain increases the video signal s amplitude to increase the brightness of darkened video and to reduce the noise of weakened video Use the joystick to adjust the gain Up increases and down decreases the gain To set the gain value do the following 1 Navigate to Gain 0 31 2 Press iris 3 Use the joystick up to increase the gain and down to decrease the gain Choic...

Page 25: ...s iris Note The units of measure used for this feature are in degrees per second Pressure warning Use this feature to enable or disable the pressure warning Figure 22 Note This menu is only enabled when using a CyberDome II camera inside a CyberDome II PressurDome housing Figure 22 Pressure warning If you enable the pressure warning you will be asked to set the level at which the warning displays ...

Page 26: ...d Set the speed at which the camera travels between presets Figure 23 This setting is used when calling up presets manually or in a tour Use the joystick to set the four speed settings slow med fast or max Figure 23 Preset speed Note When using fast and max speeds to move between presets if the presets are close together the camera location may be less accurate when it arrives at the preset locati...

Page 27: ... in on objects far from the camera Figure 24 Proportional speed Select option 1 to disable proportional speed Select option 2 to enable proportional speed Quick spin Quick spin Figure 25 automatically rotates the camera 180º when the bottom tilt limit is reached This feature enables tracking of a target passing directly under the camera Figure 25 Quick spin Select option 1 to disable quick spin Se...

Page 28: ...menu during live video press the iris button Press iris or move the camera to return the settings to automatic Note When you set the shutter speed to anything other than automatic the setting will override the manual return to autoiris control making the iris always fully automatic Site number display Enable or disable the display of the camera site number in the upper left hand corner of the moni...

Page 29: ...you want to enable this feature press the set button Press iris to adjust line lock It takes five seconds to upload the synchronization lock page Note If after pressing the set button your menus disappear press the iris button to escape out of this setting The setting will go back to option 2 Select option 2 to set the video signal to the camera s internal crystal Adjusting the vertical phase requ...

Page 30: ...splay Select option 1 to disable temperature display Select option 2 to enable temperature display showing Fahrenheit Select option 3 to enable temperature display showing Celsius To set the display area do the following 1 Navigate to the fourth option Display Row 2 Press the iris key 3 Use the joystick to navigate to a number between 01 and 011 4 Press the iris to set the row ...

Page 31: ...nual white balance menu Press iris then use the joystick to modify white balance to the desired setting Press iris again to save Up and down adjust the blue level in the picture Left and right adjust the red level in the picture Wide dynamic range WDR Wide dynamic range technology produces high detailed frames by combining two shutter speeds in alternate video fields high normal every 1 60th or 1 ...

Page 32: ...t option 2 for a slow fixed speed Select option 3 for a medium fixed speed Select option 4 for a fast fixed speed Note Variable speed is only available when using the Digiplex protocol connected through the RS 422 connection If you are not using the right protocol or connection the setting will default to medium fast speed Also this feature is not supported by all cameras ...

Page 33: ...g menu 3 Move the camera to the desired position 4 Press the iris button 5 Enter a three digit number to indicate the preset position 000 to 128 Use a number that is equal to or greater than the lowest unused number indicated on the screen Note Preset numbers 62 and 63 are reserved for autopan limit settings A message displays for two seconds to confirm that the preset position has been stored 6 R...

Page 34: ...h I j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Preset titles To assign onscreen titles for any of the 128 preset positions do the following 1 Navigate to the Program select menu Figure 7 on page 8 2 Navigate to option 3 and pan right The Edit titles areas menu displays Figure 35 Figure 35 Edit titles areas menu 3 Navigate to option 1 and pan right The Pre...

Page 35: ...the title move the cursor to the right inside the parentheses Use the joystick to scroll up and down to the desired alphanumeric character 7 When the title is set press the iris button to return to the Preset titles menu 8 Repeat steps 4 through 7 for any additional titles or press iris to return to the Edit Titles Areas menu Area and titles Some CyberDome II models can display a title over a sele...

Page 36: ...menu displays Figure 40 Title entry menu To assign and edit area titles do the following 1 Confirm that the cursor arrow is under the area 2 To move the display location for the title up or down on the screen move the joystick up or down The title cannot be moved left or right 3 To enter or edit the title move the cursor to the right inside the parenthesis 4 Move the joystick up and down to scroll...

Page 37: ... move the display location for the title up or down on the screen move the joystick up and down The title cannot be moved from left to right 5 To enter or edit the title move the cursor to the right inside the carets 6 Move the joystick up and down to scroll to the desired alphanumeric character 7 Move the joystick right or left to move to the next character or edit the previous character 8 When t...

Page 38: ... the title move the cursor to the right inside the carets 7 Move the joystick up and down to scroll to the desired alphanumeric character 8 Move the joystick right or left to move to the next character or edit the previous character 9 When the title is complete press the iris button to save the title and return to the Tour titles menu 10 Repeat steps 3 through 9 for any additional titles you wish ...

Page 39: ... changed from the Setup status menus CyberDome II cameras with preset and area features have status menus that show programmed presets and programmed areas by putting an X next to them in the menu The typical Setup status menus are shown in Figure 43 and Figure 44 Note If the camera does not support an option it is not displayed on the status page Figure 43 Status menu 1 Figure 44 Status menu 2 ...

Page 40: ...CyberDome II User Manual 32 To page up and down through the menus move the joystick left or right To return to the Program select menu press iris ...

Page 41: ...sed of a group of preset positions that the operator can program to be linked together in a sequence Each tour consists of a string of up to 64 steps or presets which are programmed by the user 1 Navigate to option 5 on the Program select menu and pan right The PTZ tour programming menu displays Figure 45 Figure 45 PTZ tour programming menu 2 From the PTZ Tour Programming menu select the tour to b...

Page 42: ... ST Step of the preset May have up to 64 presets and must be set for a preset tour POS Preset number assigned to that step of the tour DW Dwell time This is the amount of time that the position is held before moving to the next step of the tour SPD The speed that the camera travels to that preset ZM FZ or ZO FZ freezes the last image while moving to the next preset ZO zooms out first moves to the ...

Page 43: ...owTour do the following 1 Navigate to option 5 from the Program select menu Figure 7 on page 8 The PTZ tour programming menu displays Figure 45 on page 33 2 Pan right with the joystick to advance to the PTZ tour programming menu that displays ShadowTours Figure 46 on page 34 3 Select the tour to be created 4 Select 1 to select New tour 5 Press iris to start the timer 6 Move the camera through the ...

Page 44: ...ew movements will be saved and all previously saved tour movements will be lost To exit without modifying the tour press iris before moving the joystick 6 When you finish editing press iris to return to the ShadowTour menu 7 Repeat steps 2 through 7 to edit other ShadowTours To delete a ShadowTour do the following 1 Select option 5 from the Program select menu The PTZ tour programming menu display...

Page 45: ... were not implemented in your installation 1 From the Program select menu Figure 49 select 6 to go to Additional menus 2 From the Program select menu 2 Figure 48 select 1 The Privacy masks menu displays Figure 49 Figure 49 Privacy mask 3 Select the letter of the mask you want to create or edit A through X 4 Pan right with the joystick to proceed 5 Center the crosshairs on the center of the area yo...

Page 46: ...When finished press iris again to set the mask and return to the Privacy masks menu 8 Repeat steps 3 through 7 for additional masks System startup The system startup menu allows you to enable disable and change passwords as well as set the installation date set an action on power up and set position reporting Passwords To change the password from the default of 3477 do the following 1 Select 2 fro...

Page 47: ...menu exits back to the Password protection menu Figure 52 To enable passwords do the following 1 From the Program select menu 2 screen Figure 48 on page 37 select 2 The Password protection menu displays 2 Select 2 You have now enabled passwords which means when you log onto the camera with a controlling device you ll need to enter that password to access any programming To disable passwords do the...

Page 48: ...gain to save the date Note Once set the installation date cannot be erased Power up actions You can set the CyberDome II to do a certain actions when it is first powered up To set a power up action do the following 1 From the Program select menu 2 screen Figure 48 on page 37 select 2 The Password protection screen displays Figure 52 on page 39 2 Using the joystick navigate to right to proceed past...

Page 49: ...osition reporting You can enable or disable position reporting on your CyberDome II To do so do the following 1 From the Program select menu 2 screen select 2 The Password protection screen displays 2 Using the joystick pan right to proceed past the Password protection screen the Installation date screen and Power on action screen The Position reporting screen displays 3 Press 1 to disable or pres...

Page 50: ...CyberDome II User Manual 42 ...

Page 51: ...ubleshoot problems and contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 44 Common issues 44 Contacting technical support 45 Online publication library 45 Chapter 2 Troubleshooting and support ...

Page 52: ...o do the restart do the following 1 Switch the keypad to the camera site you wish to reset 2 Press and hold the set button until Enter programming code appears 3 Press 1 4 7 6 and seq on the keypad 4 You will see Reset to Defaults appear in the keypad window Press iris to proceed Note Despite the term Reset to defaults this action does not reset any settings on the camera It will only restart the ...

Page 53: ... library To access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search through our online library for the documentation you need 1 Table 2 Service and support contact information Customer service Technical support Phone Toll free 888 GESECURity 888 437 3287 in the ...

Page 54: ...CyberDome II User Manual 46 ...

Page 55: ...This appendix provides a list of default settings In this appendix Defaults 48 Appendix A Defaults ...

Page 56: ...ght switch Dome sensor Day night switch level 5 Electronic zoom 4x Exposure control Manual return to automatic Image freeze Enable Lens initialization Manual only Lift 0 Gain 0 Max pan speed 120 Max tilt speed 120 Pressure warning Disable Preset speed Fast speed Proportional speed Enable Quick spin Enable Shutter speed Automatic Site number display Disable Synchronization Internal 2 1 Temperature ...

Page 57: ...of the homogeneous materials for this part is below the limit require ment in SJ T11363 2006 0 Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is below the limit requirement in SJ T11363 2006 Toxic or hazardous substances and elements Lead Pb Mercury Hg Cadmium Cd Hexavalent chromium Cr VI Polybrominated biphenyls PBB Polybromin...

Page 58: ...CyberDome II User Manual 50 ...

Page 59: ... K KTD 405 controller keypad 2 KTS 56 phase adjustment tool 21 L lens initialization 15 lift 16 M manual adjustments 23 max tilt pan speed 17 memory 5 N no memory 5 nonvolatile memory 8 P pan processor 7 password 5 preprogrammed tour 10 preset speed 18 PressurDome housing 17 pressure warning 17 product information 5 7 program select 5 programming code 3 programming instructions 2 programming menus...

Page 60: ...p menus 8 shutter speed 20 site number display 20 synchronization 21 system information 5 6 T technical support 45 temperature display 22 tilt processor 7 W white balance 23 wide dynamic range 23 Z zoom speed control 24 zoom button 3 ...

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