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GE Security Legend IP, User Manual

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GE Security Legend IP User Manual Download Page 113

This chapter provides information to help you troubleshoot problems, perform 
simple preventive maintenance procedures, and contact technical support in case 
you need assistance with your GE equipment.

In this chapter: 

Troubleshooting

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Identifying a dome

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Troubleshooting your Legend IP system

 . . . . . . . . . . . . . . . . . . . . 107

Maintenance

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Updating the software

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Contacting us

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111

Online publication library

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111

Chapter 7 

Troubleshooting, maintenance, 
support

Summary of Contents for Legend IP

Page 1: ...Legend IP User Manual GE Security ...

Page 2: ...R MORE THAN 30 DAYS OPENING OF THE SEALED WRAPPER IF ANY SURROUNDING THE PROGRAM OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED ACCEPTANCE OF THE AGREEMENT TERMS IF THESE TERMS ARE NOT ACCEPTABLE RETURN THE UNUSED PROGRAM AND ANY ACCOMPANYING DOCUMENTATION TO GE FOR A FULL REFUND OF THE LICENSE FEE PAID FOR INFORMATION REGARDING THE RETURN OF PROGRAMS ENCODED OR INCORPORATED WITHIN EQUIPME...

Page 3: ...0 Using a computer 10 Web interface 12 Using a keypad 16 Chapter 3 Programming tools 19 Web based controller 20 Joystick modes 21 Joystick as simulated mouse 21 Joystick as PTZ controller 21 Using the graphical keyboard 23 Inactivity timer 23 Keypad shortcuts 24 Chapter 4 Basic programming 25 Establishing network connectivity with the dome 26 Addressing the dome and the network 26 Setting the enco...

Page 4: ...s page 50 Encoder page 56 Actions menu 59 Presets page 59 ShadowTours page 66 Macros page 68 Areas page 71 Time schedule page 74 Alarms menu 77 Programming tips for dome alarms 77 Summary page 78 Contact Setup page 80 Priority page 81 Display page 82 Relay Status page 84 Control menu 85 Command Map page 85 Power on and Resume page 87 Speeds Tracking page 89 System menu 91 Diagnostics page 92 Statu...

Page 5: ...egend IP system 107 Maintenance 108 Updating the software 108 Contacting us 111 Online resources 111 112 Appendix A System defaults 113 Default programming settings 114 Default title positions 115 Appendix B Compatible protocol commands 117 Supported Pelco D and Pelco P commands 118 Supported Tyco AD commands 118 Supported Ultrak commands 119 Appendix C Compatible web components 121 Compatible ope...

Page 6: ...Legend IP User Manual vi ...

Page 7: ...nline publication library on page 111 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic...

Page 8: ...allation Manual 1055712 GE Security SymNav Video Navigator User Manual 0150 0303 GE Security SymSecure System Guide 1055580 GE Security SymSecure User Guide online help GE Security KTD 405 Controller Keypad User Manual 1036547 GE Security Networking Cable Types Technical Reference Guide 1047213 GE Security ASCII Protocol Reference Manual 1038010 ...

Page 9: ...gend IP Installation Manual 1055712 for the detailed product contents components supplied by the customer dome and system requirements and system planning In this chapter Product overview 2 Operational overview 2 System configurations 3 Available protocols 7 Chapter 1 Introduction ...

Page 10: ...k using a standard web browser The Legend IP protocol is backward compatible with the Digiplex protocol You can replace older domes in an existing Digiplex system with Legend IP domes You must however replace the entire dome camera and housing because the hardware is not backward compatible Operational overview Legend IP domes work in both IP network and in analog systems System configurations on ...

Page 11: ...nst unauthorized access Using passcodes is optional however They are off by default For details see Passcode page on page 35 Figure 1 Main menu of the graphical programming interface System configurations Digital Legend IP domes can be used in a variety of digital and analog system configurations They have both digital and analog connections for video and data They also still maintain their built ...

Page 12: ...e The dome s built in encoders stream video to external decoders before it is transmitted to monitors digital recorders and alarm equipment For additional details refer to the data sheet user manual or application guide Figure 2 Typical digital system in an IP codec network Legend Network Ethernet Ethernet SymNet decoder Coax analog line CCTV monitor KTD 405 Legend Network Ethernet Ethernet Client...

Page 13: ...H 7 8 9 10 6 5 3 2 1 4 RS485 A B A B AUDIO KEYPAD RS485 RS485 A B RS422 IN RS422 OUT SPEAKER SHIELD SPEAKER REMOVABLE TERMINAL STRIP EARTH GROUND 7 8 9 10 6 5 3 2 1 4 POWER 12 VDC BIAS SWITCH 7 8 9 10 6 5 3 2 1 4 RS485 A B A B AUDIO KEYPAD RS485 RS485 A B RS422 IN RS422 OUT SPEAKER SHIELD SPEAKER REMOVABLE TERMINAL STRIP EARTH GROUND Digital recorder Video loop through Matrix switcher Dome Local a...

Page 14: ...oftware applications or keyboards or ASCII control software Video is encoded and sent through the network to a SymSecure server client PC or to a SymNet decoder for display on a CCTV monitor For additional details refer to the data sheet user manual or application guide Figure 5 Mixed analog digital system 7 8 9 10 6 5 3 2 1 4 POWER 12 VDC BIAS SWITCH 7 8 9 10 6 5 3 2 1 4 RS485 A B A B AUDIO KEYPA...

Page 15: ...es Refer to the Legend IP Installation Manual 1055712 for instructions on setting the protocol Table 1 Protocol switch assignments Setting Protocol 0 Digiplex RS 422 4800 baud 1 Kalatel RS 485 9600 baud 2 For future use 3 For future use 4 For future use 5 ASCII RS 422 9600 baud 6 For future use 7 Ultrak 9600 baud even parity 8 Pelco P 4800 baud 9 Pelco D autobaud 2400 4800 and 9600 A Tyco AD RS 42...

Page 16: ...Legend IP User Manual 8 ...

Page 17: ... the dome s programming menus from a computer or keypad In this chapter Overview 10 Computer versus keypad access 10 When is logging on necessary 10 Multiple users 10 Using a computer 10 Using a keypad 16 Chapter 2 Accessing the programming interface ...

Page 18: ... to the features of your dome See Passcode page on page 35 Multiple users Multiple users can access the programming menus from different locations computers and or keypads and the dome will process programming changes in the order they are received Any conflicting changes will be responded to with an error message Using a computer When you are using a computer to access the dome s graphical progra...

Page 19: ...ested This can be either Administrator Installer or Operator If passcodes are enabled the password is the 4 digit passcode If passcodes are disabled leave the password blank 4 The Legend IP video screen appears Figure 7 To enter the GUI select the Enter GUI button in the upper left corner Use the mouse to select controls and buttons from the camera configuration GUI Figure 7 Login screen of Intern...

Page 20: ...us and configuration controls that are easily available Logs This page contains information concerning the operation of the camera The data is meant for technical support if problems arise Network The link allows configuration of the network The settings available on this page are the same as those detailed in Network page on page 38 Figure 8 Figure 8 ...

Page 21: ...ssing the programming interface 13 Encoder This link allows you to configure the video encoder settings The settings available on this page are the same as those detailed in Encoder page on page 56 Figure 9 Figure 9 ...

Page 22: ... troubleshooting and should not be used for regular use On the left is a control with directional buttons The camera speed is controlled by the Camera Speed slider Additionally there are controls for zoom focus and iris manipulation You can also store and select presets with the button on the bottom of the video page Figure 10 Figure 10 ...

Page 23: ...g the programming interface 15 Info This tap displays the state of the camera It is an easy way to view and administer configurations Figure 11 Figure 11 Update This tab is used for the updating of the camera s firmware ...

Page 24: ...p and the programming code display appears on the keypad s LCD Figure 12 Normal display programming interface accessed 2 At the ENTER PROGRAMMING CODE display enter the programming access code by pressing the 9 5 1 and seq keys This code is the same for all GE keypads Figure 13 ENTER PROGRAMMING CODE display 3 At the equipment selection display press 3 to select CAMERA keypad v1 2 09 or later or C...

Page 25: ...l and enter your passcode Figure 17 You will be taken to the main programming page If passcodes are turned off they are not required and you will be taken directly to the main programming page From the main programming page you can access any programming parameters that are allowed by your passcode Figure 17 Log on if passcode required and main programming pages SEE MONITOR FOR MENUS HOLD SEQ 3 SE...

Page 26: ...Legend IP User Manual 18 ...

Page 27: ...and graphical programming interface to program domes In this chapter Web based controller 20 Joystick modes 21 Joystick as simulated mouse 21 Joystick as PTZ controller 21 Using the graphical keyboard 23 Inactivity timer 23 Keypad shortcuts 24 Chapter 3 Programming tools ...

Page 28: ...range is 0 slowest off to 31 fastest Up Down Left and Right Pan and Tilt the camera Zoom Zoom the camera in and out Focus Focus the camera for close objects or distant objects Iris Increase Iris f stop or decrease Iris f stop Set Used while in menus to accept a selection Esc Used while in menus to cancel or clear a selection Index Preset or Tour value selected Auto pan Send the Auto pan request co...

Page 29: ...is simulating a mouse within the programming interface it can move the cursor move a title or make a selection in the menus Moving the cursor or a title To move the cursor onscreen arrow across the menus or to move a title across the screen during title positioning push or pull the joystick in any direction The farther you move the joystick the faster the cursor will move If your keypad doesn t ha...

Page 30: ...ng such as positioned titles privacy masks presets and ShadowTours press the iris or the set key on the keypad Canceling live video programming To cancel live video programming such as positioned titles privacy masks presets and ShadowTours press the iris or the esc key on the keypad ...

Page 31: ...mming interface has a 10 minute keypad inactivity timer When being used with keypads that do not have their own inactivity timer the programming interface will time out after 10 minutes of inactivity When being used with keypads that do have their own inactivity timer and it is less than the 10 minute timer of the programming interface the programming interface will time out when the keypad does W...

Page 32: ...ations on page 99 for restrictions for setting autopan limits Table 2 Keypad shortcuts Command Keypad shortcuta Set a preset store number store Note Storing presets with the KTD 400 or KTD 404 must be done using the Legend IP analog interface Set the left autopan limit store store Note On the KTD 400 or KTD 404 move the camera to the limit press and hold the Zoom In and Zoom Out buttons and press ...

Page 33: ...u want to customize the dome s programming for advanced surveillance applications go to Advanced programming on page 33 In this chapter Establishing network connectivity with the dome 26 Addressing the dome and the network 26 Setting the encoder ports 27 Presets 29 Programming presets from the keypad 29 Programming presets with the programming interface 29 Programming presets with the web interfac...

Page 34: ...eatures on the IP tab to ensure connectivity You may customize the features on the NTP and Email tabs but the dome will operate with the default settings See Network page on page 38 if you want to customize these default settings To access the Network page select Setup and Network Figure 21 Network page Be sure to work with your network administrator while establishing the network connectivity of ...

Page 35: ...ature is not checked Note This is only used when DHCP is enabled 7 At the Domain name feature enter a domain name This feature is not used with DHCP 8 At the DHCP timeout feature choose between 1 minute 2 5 10 20 and 30 minutes This feature is not available if the DHCP Enabled feature is not checked 9 At the MAC address feature do nothing It is provided as a unique hardware address for the dome It...

Page 36: ...ettings on the encoder control settings are the following Figure 22 on page 28 Table 3 Setting Default Enable network port Checked Listen port 1024 Control port 9000 Streaming mode Sender Streaming address 230 0 0 0 Streaming port 8090 Sender control port 8092 Receiver control port1 1 This control will be removed in future releases 8092 Enable auto discovery Checked ...

Page 37: ...for your left and right autopan limits then you have a total of 125 or 61 preset numbers that you can call up from the keypad To verify your keypad s version press and hold the mon key on the keypad until the keypad beeps then press the key Programming presets from the keypad To program presets from the KTD 405 keypad do the following 1 Use the joystick to pan tilt and zoom the camera to the desir...

Page 38: ...e Edit page 9 After you have saved a preset position then you can use the features on the Edit Display and Advanced tab pages to customize the preset s title duration and exposure settings See Presets page on page 59 Programming presets with the web interface To program presets with the web interface do the following 1 Start the web interface and log in See Using a computer on page 10 2 Use the on...

Page 39: ...ns menu and twisting the joystick knob Figure 24 ShadowTour programming page 3 Select ShadowTours 4 Select a ShadowTour number 5 Select Program 6 Press and release the set key on the keypad to start the ShadowTour timer 7 Use the joystick to manually direct the camera through the desired PTZ movements 8 Press the iris or set key on the keypad to save the ShadowTour or press the iris or esc key to ...

Page 40: ...Legend IP User Manual 32 ...

Page 41: ... you will be accessing the OSD onscreen display version Both step through the same programming menus Keypad shortcuts do exist for some programmable features Keypad shortcuts on page 24 if you prefer to use them Shortcuts can be quicker when setting a large number of preset positions but you will use the programming interface to customize such features as exposure settings In this chapter Confirmi...

Page 42: ...ing of your system s setup Start here to title your dome turn on off or change passcodes establish network connectivity set the north point and manage your dome s memory Figure 25 Setup menu Memory page Programming and addressing for the dome are stored to the housing Having the memory stored in the housing allows you to replace cameras or move them between sites without having to reprogram camera...

Page 43: ...ing interface for the first time during installation and go to Setup Passcode the passcode fields are blank Blank passcode fields mean the passcodes are turned off disabled You can choose to enter passcodes into the blanks This turns passcodes on enabled and a passcode will be required to enter the programming interface the next time you access it If no passcodes are programmed all users are given...

Page 44: ...ke on the page Installer passcode The Installer passcode feature allows the installer to operate and change all dome features including all three default passcodes installer admin and operator There is a 4 digit limit Admin passcode The Admin passcode feature allows your system administrator to operate and change all dome features except passcodes and firmware upgrades There is a 4 digit limit Ope...

Page 45: ...play title feature enables or disables the display of individual camera titles on the monitor screen Choices are On default and Off Title POS The camera title will appear on screen in a default position on the monitor screen upper center but you can reposition it with the Title POS button Be aware of where you already have other titles privacy masks presets tours macros areas and alarms positioned...

Page 46: ...ge establishes the IP addressing for a network connection that you can use to flash software upgrades over a standard IP connection to the dome via its Ethernet connection To access the Network page select Setup and Network IP page The IP page contains the following options Figure 29 Network page DHCP Dynamic host configuration protocol is used by client computers to retrieve and assign IP address...

Page 47: ... to retrieve an IP address If no IP address is supplied there is no network connectivity TCP MTU The packet payload size used with TCP protocol Possible selections are 1514 1400 and 1200 bytes per packet In some cases you ll receive the best performance with more bytes per packet Some wireless transmissions perform better with smaller packets Consult your network administrator to determine the bes...

Page 48: ...ld like to synchronize your Legend IP with a clock If NTP is enabled serial time sync will be disabled NTP server Enter the address of the NTP server Backup server Enter the address of the backup NTP server Timezone Choose your timezone in GMT with time differential Daylight savings Choose off or the area the camera is in USA Europe or Australia ...

Page 49: ...ss of the email s sender This is the FROM address in a normal email from you Messages Pick from 10 preformatted messages Or you can customize them to fit your needs with variables specific to certain pieces of data Each message is configurable to a maximum of 64 characters before the variables translate into the data Select the AB button to enter text for the message body Table 4 Email variables V...

Page 50: ...Door N also siteIdentifier d Shows the date as YYYY MM DD D The date as dd Month YYYY f Shows far end configuration not implemented i Shows the index Used in macro preset etc titles l Shows the length or number of steps for tours macros etc o Shows the origin not implemented p Shows the protocol address r Shows the release version string T Shows time as HH MM SS t Shows time as HH MM u Shows user ...

Page 51: ...rating temperature for the dome on the monitor screen Choices are Off default Celsius and Fahrenheit If Off is selected while the high and low thresholds are being used and are exceeded the Off selection will default to Celsius High temp warning The High temp warning feature allows you to display a high temperature reading on the monitor screen when the temperature in the dome has reached a set hi...

Page 52: ...fault is 0 Duration low temp The low temperature Duration feature allows you to set how long the warning appears on the monitor screen Choices are During action default and Indefinite During action Displays the temperature warning only while the temperature is below the threshold Indefinite Displays the temperature warning even after the temperature rises above the threshold Coordinates page You c...

Page 53: ... north point 1 Select Set north The programming interface will be replaced by live video that asks you to aim the camera to the due north point 2 At the live video screen use the joystick to pan the camera to the desired position 3 Press the iris or the set key on the keypad to save the north point or press the iris or esc key to cancel the north point Both canceling and saving the north point ret...

Page 54: ... Coordinates will appear on screen in the font weight selected Choices are as shown onscreen Default is Bold Block color You can create a block background that offsets the coordinates from the video behind it The block will appear on screen in the color selected Choices are as shown onscreen Default is Black Block transparency You can set the block background to be a solid color or a transparency ...

Page 55: ... performance for advanced applications by changing the dome s camera features in the Camera menu One camera feature however is adjusted with the keys on your keypad Backlight compensation is adjusted with the iris control key while you are in auto exposure mode Backlight compensation can also be adjusted through the programming of individual presets and tours Figure 36 Camera menu ...

Page 56: ...ncealed at all times Also be aware that masks cannot be created in the area directly below the dome See Figure 37 To access the Privacy Masks page select Camera and Privacy Masks Figure 38 Privacy masks page Note Remember to select OK to save any changes you make on the page Mask number The Mask number drop down box allows you to select the mask number that you want to program Figure 37 Masks shou...

Page 57: ...ar on screen in the color selected Choices are Gray default and Red Show The Show button displays the mask that is currently selected The screen will say Privacy mask preview in the upper left corner Press iris iris esc or set to return to the menus Program The Program button programs the mask There are two screens for programming masks The first screen positions the camera view and the second scr...

Page 58: ... color day to monochrome night and removes the IR cut filter which increases the camera s sensitivity in low light It also allows the camera to function with IR lighting Choices are Auto default Manual and Off Auto Enables the camera to automatically switch between day color and night monochrome modes at a factory default light level The factory default is not changeable You can briefly override t...

Page 59: ...ess and hold the Esc key and press the Magnify button On a KTD 404 a key must be programmed for this function Contact Technical Support for instructions on how to reprogram a key Manual switching between Day and Night is not available on the KTD 400 Off Allows you to disable both the automatic and manual modes The camera cannot be switched between the day and night modes Switching commands from th...

Page 60: ...s an exposure feature that determines which exposure control setting takes priority in automatic and manual operation Choices are Auto Shutter Iris default and Manual See Table 6 on page 53 and Table 7 on page 53 for details about the exposure settings Exposure Autoslow shutter This feature is available only if the Exposure Control feature is set to Auto Autoslow shutter is a camera feature that c...

Page 61: ... dB Shutter speed sec Gain dB N A Available controls Autoslow shutter Lowest shutter speed Return to auto Return to auto Lowest shutter speed Return to auto Table 7 Exposure options Operation Exposure option Autoslow shutter Lowest shutter speed Return to auto Available for which control setting Auto Shutter Manual Shutter Iris Manual How it works Automatically slows the shutter speed below the no...

Page 62: ...an oscilloscope or a GE Security vertical phase adjustment tool KTS 56 Contact your GE Security sales representative Phase adjustment The Phase adjustment feature is available only if On is selected for Phase lock enabled Choices range from 0 to 127 Default is 50 These settings map to the angle adjustment range of 0 to 360 Use your oscilloscope or vertical phase adjustment tool to verify settings ...

Page 63: ...u can set to Default Off or On for individual presets Be aware that the Transition feature Freeze or Zoom out must be programmed separately when presets are programmed into macros See Program page on page 68 Choices are Off default and On Tilt up limit Tilt up limit is a feature that sets a programmable stop for the camera at the highest point that you want it to tilt up By default the pan and til...

Page 64: ...an coordinates see Coordinates page on page 44 Clear limits Clear limits is a feature that clears all programmable stops that have been set for the camera Encoder page The encoder page contains the following settings Figure 41 Video tab On the video page you can adjust different settings that affect the video encoded by the camera Quality Choose a quality level that fits your needs and is supporte...

Page 65: ...rolling the unit because the screen updates at a slower rate Variable bit rate You can choose a percentage that will allow the bit rate to vary by that amount based on the complexity of the video being transmitted Preset This allows you to choose the level of latency you prefer If you choose low latency the image quality will be slightly reduced to decrease latency If you choose normal latency is ...

Page 66: ...to point streaming without a client to broker the connection For example you could use this to connect a Legend IP to a SymNet directly Disabled turns this feature off Streaming address This is the destination IP port for the streaming video in a point to point stream The default is 230 0 0 0 If the first portion of the IP address is 230 and the last three portions are zeros the last three portion...

Page 67: ...pad to activate any of the 127 presets 16 tours or 32 macro actions This enables you to manually initiate any of the expanded capabilities of the dome from keypad controllers with limited command capability See Command Map page on page 85 Note Most keypads have a limited number of preset numbers they can call If you have a GE KTD 405 keypad with firmware v1 2 09 or later and it is operating with I...

Page 68: ...rammed or titled To access the Summary page of Presets select Actions Presets and Summary Figure 44 Summary page No The No column of the summary page lists all 127 presets 1 through 127 in numerical order whether or not they are programmed Title The Title column of the summary page lists the titles of all 127 presets The default titles are listed if they have not been retitled ...

Page 69: ... You can customize the default title on the Display page Image freeze The Image freeze feature enables or disables image freeze or uses a default freeze setting for displaying the video on the monitor screen as the camera travels between presets Selecting On enabling Image freeze sets the camera to freeze the last image while the camera is moving A static image will show on the monitor screen unti...

Page 70: ...t that is currently selected Display page To access the Display page of Presets select Actions Presets and Display Figure 46 Display page Note Remember to select OK to save any changes you make on the page No The No drop down box allows you to select the preset number that you want to program Title The Title box allows you to give each preset a unique title Default numerical titles are provided Th...

Page 71: ...nt color The preset title will appear on screen in the color selected Choices are as shown onscreen Default is White Title font size The preset title will appear on screen in the font size selected Choices are as shown onscreen Default is 14 pt Title font weight The preset title will appear on screen in the font weight selected Choices are as shown onscreen Default is Bold Block color You can crea...

Page 72: ...u can use the Night mode feature to change the camera s Day Night setting See Page1 tab on page 50 for details about the Day Night feature and its interactions with the Exposure feature settings Choices are Off default and On When you turn on the Night mode feature you are telling the camera to override the normal Day Night operating setting as follows Auto If the Day Night feature is set to Auto ...

Page 73: ...y to cancel the changed value Blue This adjustment is available only if Manual white balance is selected Settings range from 0 to 127 Default is 64 Move the joystick up to increase and down to decrease the blue value Press the iris or the set key on the keypad to save the changed value or press the iris or esc key to cancel the changed value Exposure For individual presets you can use this Exposur...

Page 74: ...t Actions and ShadowTours Figure 48 ShadowTours page Note Remember to select OK to save any changes you make on the page No The No drop down box allows you to select the ShadowTour number that you want to program Title The Title box allows you to give each ShadowTour a unique title Default numerical titles are provided There is a 60 character limit for all titles but be aware of how much video you...

Page 75: ...sparency selected Choices are as shown onscreen Default is No color Show The Show button displays the ShadowTour that is currently selected Press iris esc or set to return to the menus Note If your ShadowTour is longer than the inactivity timer of the keypad or the programming interface you may not see the entire tour unless you exit the programming interface and view the ShadowTour from the video...

Page 76: ...ram page of Macros select Actions Macros and Program Figure 49 Program page Note Remember to select OK to save any changes you make on the page No The No drop down box allows you to select the macro number that you want to program The Legend IP comes with 6 preprogrammed macros Table 9 Preprogrammed macros Table 9 Preprogrammed macros Macro no Action Video loss An email is sent when a camera modul...

Page 77: ...t step or to the start position of a tour Choices are Slow Medium Fast and Max Transition The Transition feature appears if the Preset or Tour type is selected and allows you to set how the video will be seen on the monitor screen between presets or tours Choices are Freeze default and Zoom out Freeze Selecting this setting freezes the last image on the monitor screen while the camera is moving A ...

Page 78: ...fault numerical titles are provided There is a 60 character limit for all titles but be aware of how much video you want to cover with your titles Title POS The macro title will appear on screen in a default position on the monitor screen center below the tour title default position but you can reposition it with the Title POS button Be aware of where you already have other titles camera privacy m...

Page 79: ...screen titles of camera views They can also serve to conceal sensitive areas like privacy masks do When using areas to conceal sensitive areas they replace the entire video image with a blue screen whereas privacy masks cover only a portion of the video displayed As with privacy masks areas are triggered by the camera passing through a defined center point You can create 120 areas When creating yo...

Page 80: ...k screen while in view The Blank screen while in view feature replaces the video of a selected area with a blue screen Choices are On default and Off When on the video is replaced with a blue screen and title when the camera enters the masked area When off the video is not blanked but an area title appears in an area that is programmed Title POS The area title will appear on the monitor screen in ...

Page 81: ... Program button programs the area There are two screens for programming areas To program an area 1 Select Program The programming interface will be replaced by live video overlaid with a grid that asks you to establish the upper left corner of the area 2 At the first screen live video use the joystick to pan tilt and zoom the center of the grid to the upper left corner of the desired view 3 Press ...

Page 82: ...nchronize periodically for the time schedules to operate correctly Therefore you must install time synchronization equipment if you want to use time schedules If you need recommendations for time synchronization equipment contact your GE sales representative or Technical Support Note If the Legend cannot synch the time schedule will not function Summary page To access the Summary page of Time sche...

Page 83: ...ce action and time Schedule The Schedule feature selects the schedule number you want to program Choices are 1 through 64 Days The Days feature selects the recurrence of the scheduled action Choices are Daily default Weekdays Weekends Holidays Sunday Monday Tuesday Wednesday Thursday Friday and Saturday Type The Type feature selects the action to recur Choices are Preset default Macro ShadowTour a...

Page 84: ...e superseded by the holiday action To access the Holidays page of Time schedule select Actions Time schedule and Holidays Figure 55 Main page Note Remember to select OK to save any changes you make on the page Holiday list The holiday list shows the dates that are programmed as exceptions to the programmed schedules Holiday The Holiday feature allows you to specify calendar dates for individual ho...

Page 85: ...ome alarms in the same sense as required by typical alarm equipment To move the camera from the position of the alarmed action and reenable the Resume feature however you do need to issue a command from the keypad An alarm that has been triggered and cleared will not be recognized again by the dome until another alarm is triggered or a command from a keypad is received Faulty dome alarms cannot be...

Page 86: ...the contact for the alarm is in its active state So for a NO normally open contact that is closed the status reports as on because it is in its activated abnormal state Off Status shows as Off if the contact for the alarm is in its inactive state So for a NC normally closed contact that is closed the status reports as off because it is in its normal state Upon initial installation all alarm contac...

Page 87: ...olumn of the summary page lists all alarms in numerical order whether programmed or not The eight alarms are numbered from 1 to 8 Title The Title column of the summary page lists the titles for all available alarms whether programmed or not Status The Status column of the summary page lists the status of each programmed alarm as either on active or off inactive ...

Page 88: ...aware of how much video you want to cover with your titles Action The Action feature can associate a programmed action with an alarm An action is not required Choices are None default Preset Tour and Macro If you select Preset Tour or Macro the Action number feature is activated to let you select a specific one Action number The Action number feature lets you select a specific preset tour or macro...

Page 89: ...riority If more than one alarm is activated sequentially only the highest priority alarm is actioned If several alarms are activated at the same time then the one with the highest priority is actioned After that alarm has cleared the next highest priority alarm will be actioned only if it is still active for instance a door is still open Alarms are not held in a queue To access the Priority page o...

Page 90: ...group of alarms displayed There is a 60 character limit but be aware of how much video you want to cover with your alarm block Title POS The alarm block will appear on screen in a default position on the monitor screen upper right but you can reposition it with the Title POS button Be aware of where you already have other titles camera privacy masks presets tours macros and areas positioned To set...

Page 91: ...round to be a solid color or a transparency The blocks will appear on screen in the transparency selected Choices are as shown onscreen Default is Solid Alarm box content The Alarm box content feature sets how many alarms will display on the monitor screen in the alarm block Choices are Off displays no alarms whether active or inactive All status displays all alarms whether active or inactive High...

Page 92: ...nd select OK then you are programming the dome to activate this relay each time the dome is powered up Relay 1 off The Relay 1 off button lets you turn relay 1 off regardless of the current state of any associated alarm Relay 2 on The Relay 2 on button lets you turn relay 2 on regardless of the current state of any associated alarm Note If you select Relay 2 on and select OK then you are programmi...

Page 93: ...ommand from an external device keypad or alarm interface An example of remapping is using a preset command from the keypad to run Macro 1 In the command map programming you would select the preset number you wish to use and remap that command to activate Macro 1 Note Most keypads have a limited number of preset numbers they can call If you have a GE KTD 405 keypad with firmware v1 2 09 or later an...

Page 94: ...set 2 or Preset 102 that is to be remapped Note To see the title of the selected command go to the corresponding summary or list under the Actions menu Assigned action The Assigned action feature remaps the selected command preset or tour to the same type of command or to another type of command for example from a preset to a tour or macro Auxiliary input for assigned action The Auxiliary input fe...

Page 95: ...the priority of dome operations when the resume override is disabled 1 Protocol based commands First priority is the manual control of the dome by any data protocol using any control device keypad ASCII control software etc The control device sends protocol based commands Protocol based commands like pan tilt and zoom will override all programmed dome actions like presets tours and macros When an ...

Page 96: ...min 3 min 4 min and 5 min Resume operation Resume operation defines the operation for the dome to perform after the dome has been inactive for a specified period of time Choices are available only if a Resume delay time is selected and include Preset default Macro ShadowTour and Autopan Note If the Resume overrides running operation feature is enabled checkbox checked then the Resume operation fea...

Page 97: ... deg s Medium is a feature that sets the speed at which the camera moves in degrees per second when it is set for medium speed between presets in macros and while autopanning Choices are 0 through 20 in increments of 2 Default is 10 A setting of 0 degrees second makes the camera move as slowly as possible This is not a stop motion command Slow deg s Slow is a feature that sets the speed at which t...

Page 98: ...e that lowers the upper tilt limit when the camera is zoomed out to a wide angle of view so that the trim ring of the dome is not in view The feature raises the upper tilt limit when the camera zooms in to a narrower angle of view because the trim ring recedes out of view Choices are checked default to enable and unchecked to disable Enable electronic image flip E flip Electronic image flip E flip...

Page 99: ...ics you can see what temperature your dome is operating at Under Status you can see a detailed listing of your dome s site camera information such as title and IP address customized settings alarm settings and customized presets tours masks and macros Under Logs you can see a history of the command protocol and motor messages being managed by the dome Figure 66 System menu ...

Page 100: ...gacy support Figure 67 Camera tab Temperature This indicates the approximate temperature inside the dome SymSecure legacy support If you select SymSecure legacy support you must use SymSecure server v3 6 or earlier In this mode the Legend IP will emulate a SymNet and gives a SymSecure more options Configure the camera as if it were a SymNet If you do not select this you can use SymSecure server v4...

Page 101: ...re no user customizable fields on this page Figure 68 Network tab Network Typically autonegotiate It shows the status of the network Unicast Multicast Broadcast packets and bytes Displays the number of packets and bytes sent and received for each protocol ...

Page 102: ...e provides a detailed listing of your dome s site camera information such as title and IP address customized settings alarm settings and customized presets tours masks and macros To access the Status page select System and Status Figure 69 Status page ...

Page 103: ...operations The level 1 log lists the most restrictive and important messages the level 2 log lists those of medium restriction and importance and level 3 lists those of least restriction and importance Note The time and date may not be accurate if the dome is not time synchronized To access the Logs page select System and Logs Figure 70 Log page ...

Page 104: ... display 3 At the ENTER CAMERA SITE NUMBER display Figure 72 press Figure 72 ENTER CAMERA SITE NUMBER display 4 At the equipment selection display Figure 73 or Figure 74 press Note This display will be slightly different depending on the version of your keypad See Figure 73 and Figure 74 Figure 73 Equipment selection display v1 2 09 or later Figure 74 Equipment selection display v1 1 06 or earlier...

Page 105: ...ng video 98 Autopan limitations 99 Pan and tilt limitations 99 Rebooting versus resetting a dome 101 Rebooting the dome 101 Resetting the dome 101 Erase settings 102 Controllers and commands 102 Keypad limitations for calling up presets 103 Moving camera assemblies between domes 104 Chapter 6 System operation ...

Page 106: ...nterface click the Login icon or select File Login You must log onto SymNav before you can access a dome s video 4 At the Login dialog box type in the default or custom password for the user showing as Administrator The default password is 12345 5 To open the list of domes which is called the Address Book click the Connect icon or select Setup Address Book 6 At the Address Book dialog box select a...

Page 107: ...re programmable stops for the dome s camera These are the highest lowest rightmost and leftmost points that the camera will pan and tilt to By default the pan and tilt limits are off Programming them turns them on When setting the pan and tilt limits be aware of the following limitations Hourglassing behavior The dome prevents any hourglassing behavior by restricting the tilt limit to 90 when nece...

Page 108: ...its are used but they are reversed Both the top and bottom limits are set in the same hemisphere Both limits are used as set 90 0 0 90 180 90 Positive hemisphere Negative hemisphere Top set used Duplicate used Top set used Duplicate used Positive hemisphere Negative hemisphere 90 0 0 90 180 90 Positive hemisphere Negative hemisphere Top set used Duplicate used Bottom set ignored Top set used Dupli...

Page 109: ... Resetting the dome You can reset the dome temporarily to factory defaults whether or not you have communications with the dome This will temporarily apply factory defaults to all the settings including the IP address and subnet mask Once the dome has entered this state you can connect to it using the default IP address of 192 168 1 2 255 255 255 0 To reset the dome do the following 1 Disconnect p...

Page 110: ...tomize the settings as you wish Controllers and commands When in an analog system Legend IP domes can be controlled from keypads or ASCII control software At least one controller is required to send data commands to a dome s built in receiver See Using a keypad on page 16 for a list of compatible keypads and controller protocols Refer to your keypad s manual for instructions for operating domes wi...

Page 111: ... 63 preset numbers 1 through 63 If you are using presets 62 and 63 for your left and right autopan limits then you have a total of 125 or 61 preset numbers that you can call up from the keypad To verify your keypad s version press and hold the mon key on the keypad until the keypad beeps then press the key To call up presets using a GE KTD 405 keypad 1 Press the find key on the keypad 2 Press the ...

Page 112: ...f two primary operational components the housing cards mounted up in the housing and the camera assembly PTZ unit So that camera assemblies can be replaced quickly without reprogramming custom settings all memory for programmable operations except for IP addresses such as presets and tours are stored in the housings ...

Page 113: ...and contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 106 Identifying a dome 106 Troubleshooting your Legend IP system 107 Maintenance 108 Updating the software 108 Contacting us 111 Online publication library 111 Chapter 7 Troubleshooting maintenance support ...

Page 114: ...arp d and pressing Enter at the DOS prompt 4 At the DOS prompt type ping 192 168 26 255 Some versions of the ping program report a list of all respondents but the default Windows program does not 5 Unless you already have a list of respondents type arp a at the DOS prompt to display the arp cache This is a list of respondents to the ping command you did in step 4 The list of addresses obtained are...

Page 115: ...et the programming interface to open Contact technical support See Contacting us on page 111 for web e mail fax and phone information I can t get the programming interface to respond First reboot the camera with the keypad using the procedure in Rebooting the dome on page 101 If that doesn t work then reset cycle the power to the dome by turning the power off then on I can t get the programming in...

Page 116: ...at of v ge for example v2 1 9 ge with some variations 5 Open Microsoft Internet Explorer 6 Enter your dome s IP address into the address box in the form of http XXX XXX XXX XXX update htm 7 Press Enter or click Go 8 If this is the first time you are accessing the web browser for the dome after it has rebooted you will be asked to log on to the dome Figure 77 on page 109 Only installers have passco...

Page 117: ...ebooted Wait until after you see the color bar and splash screens on the monitor screen and live video is again showing normally You may see the color bars or a blank or gray screen for up to five minutes Do nothing until you see live video again Only after 10 minutes have elapsed without a successful update should you cycle power to restart the dome After you click Send File the update can contin...

Page 118: ... get this message the camera will automatically reset reboot itself When it is again displaying live video you will need to go back to the address box in Internet Explorer and reselect the dome s IP address with the correct file extension which should now appear beside the IP address The update should process normally after selecting the update file this second time ...

Page 119: ...rranty and terms information From the Customer Support menu select Return and Warranty Policy Statement or Terms and Conditions Policy Statement Customer service and technical support From the Customer Support menu select Customer Service or Technical Application Select the appropriate product category for the contact information or use the dropdown menu to select a location outside the US Table 1...

Page 120: ...Legend IP User Manual 112 ...

Page 121: ...This appendix provides a comprehensive list of the factory defaults for the dome In this appendix Default programming settings 114 Default title positions 115 Appendix A System defaults ...

Page 122: ...192 168 1 1 Lift 0 Night mode Off IP address 192 168 1 2 Pan coordinates Degrees 360 Pan limits Off Passcodes Off blank Phase adjustment 50 Phase lock enabled Off Power on Off Preset title duration 10 seconds Privacy mask color Gray Relay 1 Relay 2 No action Relay duration Infinite Resume Off Resume delay Off Resume operation Preset Return to auto On Subnet mask 255 255 255 0 Temperature display O...

Page 123: ...115 Default title positions Figure 79 shows you all of the titles that you can turn on to make appear on the monitor screen Figure 79 Default title positions ...

Page 124: ...LegendIP User Manual 116 ...

Page 125: ... the specified third party protocols This appendix lists all additional commands that are supported for each third party protocol In this appendix Supported Pelco D and Pelco P commands 118 Supported Tyco AD commands 118 Supported Ultrak commands 119 Appendix B Compatible protocol commands ...

Page 126: ...Supported Tyco AD commands These Tyco AD 4 wire RS 422 at 4800 baud commands are compatible with the LegendIP protocol in addition to all standard pan tilt lens zoom focus and iris and preset commands Note LegendIP domes appear in Tyco networks as SpeedDome Ultra VII domes LegendIP command Pelco D and P command autopan 99 preset go enter menus 95 preset set exit menus 95 preset set pan flip 33 pre...

Page 127: ...ddition to all standard pan tilt lens zoom focus and iris and preset commands Table 15 Ultrak commands that are compatible with the LegendIP protocol LegendIP command Ultrak command day night toggle PShot 94 enter menus PShot 90 exit menus PShot 90 macro 1 PShot 87 macro 2 PShot 88 macro 3 PShot 89 tour 1 PShot 80 tour 2 PShot 81 tour 3 PShot 82 ...

Page 128: ...LegendIP User Manual 120 ...

Page 129: ...the Legend IP domes For a complete list of compatible system components refer to the Legend IP Installation Manual 1055712 In this appendix Compatible operating systems 122 Compatible web browsers 122 Compatible digital video viewers 122 Appendix C Compatible web components ...

Page 130: ...s The following web browser has been tested and found compatible with Legend IP domes Internet Explorer 5 or later for viewing and control Compatible digital video viewers The following digital video viewers have been tested and found compatible with Legend IP domes Refer to the Legend IP Installation Manual 1055712 for differences GE s free SymNav provided GE s free SymBrowser GE s SymNet GE s Sy...

Page 131: ...d IP camera to automatically stream video to a SymNet decoder without using SymSecure of SymNav software In this appendix Prerequisites 124 Firewall configuration 124 SymNet configuration 124 Appendix D Configuring point to point streaming of Legend IP to SymNet ...

Page 132: ...nections must be allowed Port 80 TCP must be open for inbound connections from the managing computer during the initial configuration Port 1024 TCP must be open for connections from the Legend IP to the SymNet Port 8090 UDP must be open for sessions from the Legend IP to the SymNet and Port 8092 TCP must be open for connections SymNet configuration To configure the SymNet do the following 1 Log on...

Page 133: ...Normal Streaming Configuration page Figure 81 by selecting Normal setup Set the Streaming mode to Receiver the protocol to UDP Unicast and enter the IP address of the Legend IP into the Receiver CAM Map dialog Figure 81 Streaming configuration normal ...

Page 134: ... to 8092 Mark the checkboxes for both control ports Figure 82 Streaming configuration advanced The SymNet should now be setup for receiving video streams from the Legend IP device 5 Access the GUI of the Legend IP device using an analog monitor and serial keypad or through the web based interface 6 Navigate to Camera Encoder Video to setup the encoding resolution Figure 83 We recommend setting Var...

Page 135: ...t be Sender to initiate point to point streaming The Control Port is not used in this mode Figure 84 Legend IP encoder control settings 8 Video should now begin streaming between devices This sometimes requires an initial reset of one or both devices and it can take up to 30 seconds to begin streaming the first time it is initiated but once set both devices will attempt to maintain this stream acr...

Page 136: ...LegendIP User Manual 128 ...

Page 137: ... for camera 50 specific for preset 64 canceling 22 command map page 85 commands 87 protocol based 87 versus actions 87 contact setup page 80 control 51 52 auto 51 52 exposure 51 52 control menu 85 controller keypads and protocols 2 7 102 limitations 103 conventions vii coordinates pan 44 tilt 45 zoom 45 D day night 50 auto 50 auto setting disabled 50 feature 64 default preset freeze 55 defaults pr...

Page 138: ...48 memory page 34 N network page 26 27 38 night mode 64 north point 45 O operations 97 actions versus commands 87 operator passcode 36 P pan 44 89 limits 55 56 passcode page 35 passcodes 35 admin 36 installer 36 operator 36 phase lock 54 phase adjustment 54 power on 87 88 power on and resume page 87 preface vii preferences page 43 presets 59 calling up 103 program 29 62 remapping 85 use custom cam...

Page 139: ...ay state 84 software updating or reloading 108 speed autopan 89 pan 89 tilt 89 speeds tracking page 89 stabilization 54 status page 94 system defaults 113 system menu 91 system operation 97 T technical support 111 technical support centers 111 temperature display 43 tilt 45 89 limits 55 time scheduling 74 87 automatic dome actions 75 holiday exceptions 76 time out 23 time date page 37 tips for ala...

Page 140: ...Legend IP User Manual 132 ...

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