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227
Software support tools
www.gateway.com
5
Click the
Diagnostic
tab, then
Query Modem
. If information about the
modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as “port already open” or “the modem has
failed to respond,” the modem did not pass diagnostics.
To run modem diagnostics in Windows Me and Windows 98:
1
Close all open programs.
2
Click
Start
, then select
Settings
, then
Control Panel
.
If you do not see
the
Modems
icon, click
view all control panel options
.
3
Double-click the
Modems
icon. The Modems Properties dialog box
opens.
4
Click the
Diagnostic
tab, click the COM port next to the name of the
modem, then click
More Info
. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error, the modem did not pass
diagnostics. Contact Gateway technical support.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect.
If the handshaking sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume in Windows XP:
1
Click
Start
, then select
Control Panel
. If you do not see the
Phone and
Modem Options
icon, click
Switch to Classic View
.
2
Click/double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
3
Select the modem you want to adjust, then click
Properties
.
Summary of Contents for Solo 3450
Page 22: ...16 Chapter 2 Checking Out Your Docking Station www gateway com ...
Page 88: ...82 Chapter 6 Using the Internet www gateway com ...
Page 156: ...150 Chapter 11 Customizing Your Notebook www gateway com ...
Page 166: ...160 Chapter 12 Upgrading Your Notebook www gateway com ...
Page 182: ...176 Chapter 13 Networking Your Notebook www gateway com ...
Page 188: ...182 Chapter 14 Moving from Your Old Computer www gateway com ...
Page 216: ...210 Chapter 16 Restoring Software www gateway com ...
Page 244: ...238 Chapter 17 Troubleshooting www gateway com ...
Page 262: ...256 Appendix A Safety Regulatory and Legal Information www gateway com ...