Gateway Solo 3450, User Manual

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Chapter 17: Troubleshooting
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4
To check your modem connection speed, select the
Direct Dial
option.
After your modem connects, move the mouse cursor over the
Dial-Up
Networking
icon (located next to the clock on your Taskbar), your
modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■
Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. Use the Setup poster to make sure
that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1
Close all open programs.
2
Click
Start
, then select
Control Panel
. If you do not see the
Phone and
Modem Options
icon, click
Switch to Classic View
.
3
Click/double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
4
Click to select your modem, then click
Properties
. The Modem
Properties window opens.