215
Software support tools
www.gateway.com
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■
The disc may not be correctly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■
The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
■
Make sure the disc label is facing up.
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■
Clean the disc. For more information, see “To clean a CD or DVD:” on
page 216.
■
Your notebook may not be properly docked to the docking station.
Remove the notebook, then reinstall it on the docking station.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■
Make sure the CD label is facing up.
■
Make sure the volume controls are turned up. For more information, see
“Adjusting the volume in Windows XP” on page 87 and “Adjusting the
volume in Windows Me, Windows 2000, and Windows 98” on page 91.
■
Make sure mute controls are turned off. To make sure mute is turned off:
■
In Windows XP, click
Start
, then select
Control Panel
. Click
Sounds,
Speech, and Audio Devices
, then
Adjust the system volume
. Make sure
that the Mute check box is not selected.
■
In Windows 98, Windows 2000, and Windows Me, double-click
the speaker icon in the lower right corner of the taskbar and make
sure that the
Master Out
,
CD Audio
,
MIDI
,
Digital
, and
Wave
Mute
check boxes are not selected. For more information about the mute
setting, see “Adjusting the volume in Windows XP” on page 87 and
“Adjusting the volume in Windows Me, Windows 2000, and
Windows 98” on page 91.
■
Clean the CD. For more information, see “To clean a CD or DVD:” on
page 216.
Summary of Contents for Solo 3450
Page 22: ...16 Chapter 2 Checking Out Your Docking Station www gateway com ...
Page 88: ...82 Chapter 6 Using the Internet www gateway com ...
Page 156: ...150 Chapter 11 Customizing Your Notebook www gateway com ...
Page 166: ...160 Chapter 12 Upgrading Your Notebook www gateway com ...
Page 182: ...176 Chapter 13 Networking Your Notebook www gateway com ...
Page 188: ...182 Chapter 14 Moving from Your Old Computer www gateway com ...
Page 216: ...210 Chapter 16 Restoring Software www gateway com ...
Page 244: ...238 Chapter 17 Troubleshooting www gateway com ...
Page 262: ...256 Appendix A Safety Regulatory and Legal Information www gateway com ...