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Gateway 6-Bay mBTX PRO, User Manual

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Gateway 6-Bay mBTX PRO User Manual Download Page 166

CHAPTER 13: Troubleshooting

158

Self-help

If you have 

how-to

 questions about using your Gateway-supplied hardware or software, see the 

following resources:

•

The printed or online documentation that came with your hardware or software. In many 
cases, additional product information and online documentation for Gateway-supplied 
hardware can be found in our Web site's Documentation Library.

•

This user guide.

•

The software publisher’s Web site.

Tutoring

Answers by Gateway

SM

 is a telephone service that provides answers to all of your “How do I...” 

questions on Gateway computers. For more information, go to 

www.gateway.com/answers

.

Training

Gateway provides the following computer-based training:

Resource

Service description

How to reach

Answers by 
Gateway

Get tutorial assistance for hardware and software 
issues.

www.gateway.com/answers

Gateway 
Customer 
Care

Talk to a Gateway Customer Care representative 
about a non-tutorial technical support question. 
(See 

“Before calling Gateway Customer Care” on 

page 157

 before calling)

TDD Customer Care (for hearing impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m. Pacific Time
Weekends 8:00 a.m. - 7:00 p.m. 
Pacific Time

Gateway Customer Care 
telephone numbers vary by 
country or region. See the 
label on the front or side of 
your computer.

605-232-2191

Sales, 
accounting, 
and 
warranty

Get information about available systems, pricing, 
orders, billing statements, warranty service, or other 
non-technical issues.

800-846-2000 (US)
888-387-7752 (Canada)

Help

For more how-to information about Windows, click 

Start

, then click 

Help 

and Support

. Type the keyword 

practice

 in the 

Search Help

 box, then click 

E

NTER

.

Resource

Service description

For more information

Gateway 
Learning 
Libraries

A variety of courses and 
tutorials are available on CD. 
Select from several 
easy-to-use learning libraries.

www.gateway.com/training

Online 
Training 
from Learn 
With 
Gateway

More than 450 online courses 
are available from 
Learn With Gateway. All you 
have to do is go online and log 
in. You select the subject 
matter, and the learning 
format (self-paced tutorials or 
virtual classrooms), all from 
the comfort of your computer.

www.learnwithgateway.com

Summary of Contents for 6-Bay mBTX PRO

Page 1: ... 6 Bay mBTX Pro USERGUIDE ...

Page 2: ......

Page 3: ...r connections 11 Protecting from power source problems 11 Checking the voltage selection 11 Connecting to a broadband modem or network 11 Connecting a dial up modem 12 Starting your computer 12 Waking up your computer 12 Turning off your computer 13 Restarting rebooting your computer 13 Using the keyboard 14 Premium multimedia keyboard features 14 Elite multimedia keyboard features 15 Using the mo...

Page 4: ...ng your e mail 38 Chapter 5 Sending and Receiving Faxes 39 Using Windows Fax and Scan 40 Sending a Fax 40 Setting up your cover page template 43 Faxing a scanned document or from programs 43 Canceling a fax 44 Receiving and viewing a fax 44 Chapter 6 Using Your Hardware 45 Using the diskette drive 46 Using the CD or DVD drive 46 Identifying drive types 46 Inserting a CD or DVD 47 Using the memory ...

Page 5: ... Changing system sounds 74 Changing mouse settings 75 Adding and modifying user accounts 76 Changing power saving settings 77 Changing the power scheme 77 Changing accessibility settings 79 Using the Ease of Access Center 79 Using voice recognition 80 Chapter 9 Networking Your Computer 81 Introduction to Networking 82 Making sure your broadband connection works 82 Networking terms you should know ...

Page 6: ...ity Center 101 Security updates 102 Windows Update 102 BigFix 104 Chapter 11 Maintaining Your Computer 105 Setting up a maintenance schedule 106 Caring for your computer 106 Cleaning your computer 107 Cleaning the exterior 107 Cleaning the keyboard 107 Cleaning the monitor 107 Cleaning the mouse 108 Cleaning optical discs 108 Recovering your system 108 System recovery options 108 Recovering specif...

Page 7: ...tte Drive or a Memory Card Reader 127 Adding or replacing a hard drive 129 Replacing the front fan 131 Replacing the rear fan 132 Replacing the power supply 133 Replacing the heat sink and processor 134 Replacing the I O board 136 Adding or replacing an expansion card 137 Replacing the system board 138 Chapter 13 Troubleshooting 143 Safety guidelines 144 First steps 144 Troubleshooting 144 Audio 1...

Page 8: ...tents vi Power 155 Printer 155 Sound 156 Telephone support 157 Before calling Gateway Customer Care 157 Telephone numbers 157 Self help 158 Tutoring 158 Training 158 Appendix A Legal Notices 159 Index 165 ...

Page 9: ...HAPTER1 1 Getting Help Thank you for purchasing our computer Using the Gateway Web site Using Help and Support Using online help Finding your model and serial number Microsoft Certificate of Authenticity ...

Page 10: ... your computer in good operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices If you ever have a problem our knowledgeable dedicated customer service department will provide you with fast considerate service We sincerely hope that you will receive the utmost...

Page 11: ... and Support type a word or phrase keyword in the Search Help box located at the top of any Help and Support screen then press ENTER For each search you receive a list of suggested topics To find the answer click the result that most closely matches your question Additional results may be available if the first list does not address your question Getting help for Windows Media Center If your compu...

Page 12: ...rticles about their software tutorials and forums where problems and issues are discussed Finding your model and serial number The label on the side of your computer case includes your computer serial number Gateway Customer Care will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back side or top ...

Page 13: ...wer connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device ...

Page 14: ...ert a standard 3 5 inch diskette into the optional diskette drive For more information see Using the diskette drive on page 46 USB ports Plug a USB Universal Serial Bus device such as a printer scanner camera keyboard or mouse into this port For more information see Installing a printer scanner or other device on page 19 Power button Power indicator Press this button to turn the power on or off Yo...

Page 15: ...is color coded green Component Icon Description Power connector Plug the power cord into this connector Component Icon Description Parallel port Serial port PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Ethernet network jack Video port Audio in speaker jack Case cover thumbscrew Headphone jack Optical out jack optional USB ports Cover release lever Case cover thumbscrew PCI car...

Page 16: ...the audio jacks on page 49 Cover release lever Press toward the side of the case to open the computer cover Parallel port Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other device on page 19 PS 2 keyboard port Plug a PS 2 mouse into this port IEEE 1394 port optional Plug an IEEE 1394 also known as Firewire or i Link device such as...

Page 17: ...port Serial port Plug a serial device into this port For more information see Installing a printer scanner or other device on page 19 PS 2 mouse port Plug a Personal System 2 PS 2 keyboard into this port USB ports Plug USB Universal Serial Bus devices such as a printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 19...

Page 18: ... If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjus...

Page 19: ... to the correct voltage position The switch is located on the back of your computer near the power cable connector Connecting to a broadband modem or network You can connect your computer to a cable or DSL modem or to a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert t...

Page 20: ...ation that came with each device for its setup instructions If you need to attach a peripheral device to the parallel or serial ports turn off your computer first 5 To open your computer s main menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows Vista on page 21 and Customizing Windows on page 67 Waking up ...

Page 21: ...nnect all power such as for servicing internal components also disconnect the power cord Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may need to restart reboot your computer To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again 2 If your computer does not tu...

Page 22: ...ress these buttons to play your audio files and to adjust the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Pre...

Page 23: ...ses See the program documentation to find out more about the function key actions Application buttons Press these buttons to launch your Internet home page search for files or launch the calculator program Audio playback buttons Press these buttons to play your audio files and to adjust the volume Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding ...

Page 24: ...n the display Application key Press this key to access shortcut menus and help assistants in Windows Editing buttons Press these buttons to copy cut and paste Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Numeric keypad P...

Page 25: ... need to move the pointer farther pick up the mouse set it down in the middle of the mouse pad then continue moving the mouse Select an object on the computer display Position the pointer over the object Quickly press and release the left mouse button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Quickly press and release the left...

Page 26: ...ive audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack For more information on how each jack can be used see Back on page 7 To use the audio jacks for something other than the default audio device you need to configure the audio jacks To configure the audio jacks 1 Co...

Page 27: ...ort locations see your hardware reference IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect ...

Page 28: ...CHAPTER 2 Setting Up and Getting Started 20 ...

Page 29: ...CHAPTER3 21 Using Windows Vista Using the Windows desktop Working with files and folders Searching for files Working with documents Shortcuts ...

Page 30: ...he right Other buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking an item on the menu that opens The Recycle Bin is where files folders and ...

Page 31: ... Start menu opens showing you the first level of menu items 2 Click All Programs to see all programs files and folders in the Start menu If you click an item with a folder icon the programs files and subfolders appear 3 Click a file or program to open it Help For more information about the Windows Start menu click Start then click Help and Support Type Windows Start menu in the Search Help box the...

Page 32: ... you double click the Local Disk C icon in the Computer window Every program window looks a little different because each has its own menus icons and controls Most windows include these items Help For more information about the desktop icons click Start then click Help and Support Type desktop icons in the Search Help box then press ENTER Shortcut Start Ö All Programs Ö right click programÖ Send T...

Page 33: ...CD or DVD drive To view the drives folders and files on your computer 1 Click Start then click Computer 2 Double click the drive icon Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit theentirecomputerdisplay Clicking the maximize button ag...

Page 34: ... file or folder you place a copy of the file or folder on the Windows clipboard which temporarily stores it Then when you decide what folder you want the copy to go in the destination folder you paste it there When you cut and paste a file or folder you remove the file or folder from its original location and place the file or folder on the Windows clipboard When you decide where you want the file...

Page 35: ...here they remain until you decide to empty the bin You can recover any file in the Recycle Bin as long as the bin has not been emptied To delete files or folders 1 In the Computer or Windows Explorer window click the files or folders that you want to delete For instructions on how to select multiple files and folders see Shortcuts on page 32 If you cannot find the file you want to delete see Searc...

Page 36: ...ick Start then click Search The Search Results window opens 2 If you want to search on your computer by file or folder name type in all or part of the file or folder name in the Search box in the top right of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names containing the letter...

Page 37: ...an a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 Click Start then click Computer The Computer window opens 2 Double click the drive or folder that you think contains the file or folder that you want to find 3 Continue double clicking folders and their subfolders until you f...

Page 38: ... To save a document 1 Click File then click Save The Save As dialog box opens 2 Click Browse Folders to open the Folders list then click the folder where you want to save the file 3 Type a new file name in the File name box 4 Click Save Opening a document To view revise or print an existing document first you need to open it Open the document in the program that it was created in To open a documen...

Page 39: ...nter documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click Print The document prints Help For more information about opening documents click Start then click Help and Support Type opening files in the Search Help box then ...

Page 40: ...der or window where you want to paste the object then press CTRL V Select multiple items in a list or window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click t...

Page 41: ...CHAPTER4 33 Using the Internet Learning about the Internet Setting up an Internet account Using the World Wide Web Using e mail ...

Page 42: ...h an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages Check your telephone book for a list of Internet service providers available locally A Web browser a program that displays information from the World Wide Web Microsoft Internet Explorer was included with your computer For more information see Using the World Wide Web on page 35 An e mai...

Page 43: ...roadband is considered an always connected service With this type of service your cost is the same regardless of the amount of time you use your Internet connection Accessing your Internet account The method you use to access your Internet account varies from ISP to ISP Contact your ISP for the correct procedure Using the World Wide Web The World Wide Web is a multimedia window to the Internet tha...

Page 44: ...ss called a URL for Universal Resource Locator in the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed tha...

Page 45: ...ew the downloaded file by double clicking it If applicable follow the instructions provided on the Web site to run or install the program Using e mail E mail electronic mail lets you send messages to anyone who has an Internet connection and e mail address E mail is usually a free service of your Internet account The Internet never closes so you can send e mail messages at any time Your e mail mes...

Page 46: ...nnect to your Internet service provider 2 Click Start then click E Mail Your default e mail program opens 3 Click Send Receive 4 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Tip Most e mail programs let you attach files such as photographs to your e mail For more information see the help...

Page 47: ...CHAPTER5 39 Sending and Receiving Faxes Using Windows Fax and Scan Faxing a scanned document or from programs Receiving and viewing a fax ...

Page 48: ...formation is set up when you prepare to send the first fax from this computer You cannot send or receive a fax using a cable or DSL modem by following these instructions Many Internet services exist that let you send or receive faxes using a broadband connection Your dial up modem cable must be installed before you can send and receive faxes You cannot use your standard telephone modem to connect ...

Page 49: ... want to receive faxes then click Unblock when the The Security Alert window opens The New Fax window opens 7 Create your fax then open the Cover Page menu by clicking the arrow and selecting a cover page from the list The Sender Information dialog box opens 8 Type your information in the spaces provided then click OK The New Fax dialog box opens ...

Page 50: ...ation Information dialog box opens 10 Type your location information then click OK The Dialing Rules dialog box opens 11 Highlight your location then click Edit The Edit Location dialog box opens 12 Complete the location information then click OK You are returned to the Dialing Rules dialog box 13 Click OK The New Fax dialog box opens 14 Enter scan or attach the fax information you want to send th...

Page 51: ...utomatically calculated such as number of pages or date and time sent If you want to include text that always appears on your cover page such as a letterhead or address draw a box using the text box tool type your text inside of it then move the box to the appropriate place on your template If you want to include a logo that appears on your cover page copy it to the Windows clipboard then paste it...

Page 52: ...Fax in the lower left corner of the window 3 Click Outbox then right click the fax you want to cancel 4 Click Delete to cancel the fax 5 Click Yes Receiving and viewing a fax To receive and view a fax 1 Click Start All Programs then click Windows Fax and Scan Windows Fax and Scan opens 2 If Windows Fax and Scan is in Scan view click Fax in the lower left corner of the window 3 To view a fax click ...

Page 53: ... Using Your Hardware Using the diskette drive Using the CD or DVD drive Using the memory card reader Configuring the audio jacks Connecting a projector or monitor Connecting a television Connecting a video camera ...

Page 54: ...vity light is off then press the diskette eject button Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Your Gateway computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your drive has this logo This is your drive type Use your drive for CD drive Insta...

Page 55: ...stalling programs playing audio CDs playing DVDs accessing data creating CDs and recording video and data to DVD R DVD RW DVD R and DVD RW discs Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is up or to the right If the disc has two playable sides p...

Page 56: ... Start then click Computer Double click the drive letter for example the E drive then double click the file name Card Type Slot Insert Secure Digital top right Label facing up MultiMediaCard top right Label facing up SM SmartMedia top left Label facing down gold contact area facing up Memory Stick bottom right Label facing up Memory Stick PRO bottom right Label facing up xD optional top left Label...

Page 57: ...click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 5 Configure the audio jacks for your speaker setup Connecting a projector or monitor If your computer s video card supports it it must have two video connections you can connect an additional monitor or projector to your computer To use a projector or additional monitor 1 Turn off your computer 2 Plug the projector or ...

Page 58: ...le to the Video in jack on your television or VCR 3 Turn on the television or VCR 4 Start your computer You should see Windows on your television Important The TV out feature is available only on computers that have a Video out or S Video out jack Important The dialog boxes shown in this section are examples only and may not represent the actual screens on your computer Important To turn on extern...

Page 59: ...dow opens 3 Open the menu in the center of the window and click on the television 4 Modify the settings as necessary then click OK Connecting a video camera If your home video camera supports it it can be connected to your computer so that you can download video from the camera as data files You can also create video from a Web cam attached to your computer For instructions on how to create video ...

Page 60: ...CHAPTER 6 Using Your Hardware 52 ...

Page 61: ...CHAPTER7 53 Using Your Software Playing music and movies Creating audio files and music libraries Creating music CDs and video DVDs Creating and copying data discs Using Windows Media Center ...

Page 62: ...deo files including WAV MIDI MP3 AU AVI and MPEG formats To play a file using Windows Media Player 1 Click Start All Programs then click Windows Media Player Windows Media Player opens 2 Click Library then double click the media file you want to play Shortcut Start Ö Computer Ö find the file Ö double click the file Media library Playback controls ...

Page 63: ...re all optical discs Playing an optical disc using Windows Media Player Use Windows Media Player to listen to CDs or watch movies on DVDs HD DVDs or Blu ray Discs To play an optical disc 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Insert an optical disc into the optical disc drive Important Some music CDs have copy protection software...

Page 64: ... with the disc click Play Windows Media Player opens and begins playing the disc If Windows Media Player does not open automatically click Start All Programs then click Windows Media Player Windows Media Player opens 4 If the disc is not already playing click play Video screen Playback controls Playlist ...

Page 65: ... types of audio files for your listening enjoyment including WAV MP3 and WMA files Recording audio files Sound recorder is a simple Windows program that lets you record and play audio files For information about playing audio files see Playing audio and video files on page 54 To record an audio file 1 Plug a microphone into one of the microphone jacks on your computer For the location of the micro...

Page 66: ...bly sacrificing quality WMA files end in the file extension WMA To create WMA 1 Click Start All Programs then click Windows Media Player Windows Media Player opens 2 Insert a music CD into your optical disc drive 3 Click the Rip tab The Rip screen opens 4 Click to clear the check box for any track you do not want to record then click Start Rip Windows Media Player records the tracks to your hard d...

Page 67: ...ou are connected to the Internet WMA and MP3 files that you download are automatically added to your music library Editing track information After you add a WMA or MP3 file to your music library you can edit the track s tags informational fields To edit track information 1 Click Start All Programs then click Windows Media Player Windows Media Player opens 2 Click the Library tab 3 Right click the ...

Page 68: ...the Burn tab then click and drag songs that you want to burn to CD from the Library to the Burn List 4 Click Start Burn The music is recorded onto the blank CD Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law ...

Page 69: ...c drive 2 Click Start All Programs then click Windows DVD Maker The Windows DVD Maker introduction window opens 3 Click Choose Photos and Videos The main screen opens Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyrig...

Page 70: ...g box opens 5 Find and select the videos you want to add to the video DVD then click Add The videos are added to the video list and a graphic in the lower left corner of the window shows you how much disc capacity will be used 6 Click Next The Ready to burn disc dialog box opens ...

Page 71: ... compatible with all operating systems The instructions below show you how to burn a disc using the Mastered format which can be read by all personal computers regardless of the operating system installed Creating a data disc To create a data disc 1 Insert a blank writable optical disc into your optical disc drive The Autoplay dialog box opens 2 Click Burn files to disc The Prepare this blank disc...

Page 72: ...ying and managing media files Because the remote control is an optional accessory most instructions in this section assume you are using a mouse to navigate the Media Center menus Starting Windows Media Center To start Windows Media Center 1 Click Start All Programs then click Windows Media Center OR Press the Start button on the remote control The first time you start Windows Media Center the Wel...

Page 73: ...eos lets you view individual pictures pictures in a slideshow or select movies from your video library Music lets you select songs from your music library set up and use your FM radio tuner card if installed and play music playlists 4 To exit Windows Media Center click the X in the upper right corner of the screen Using the Media Center remote control You can use the optional remote control to pla...

Page 74: ...nu Numeric keypad data entry button Lets you enter numbers and characters from the remote control Power button Puts the Media Center computer in Sleep mode reduced power Transport buttons Let you control the playback of media files and optical discs Navigation buttons Let you move the cursor around the Guide and menus make selections navigate back to the previous screen change the screen display a...

Page 75: ...CHAPTER8 67 Customizing Windows Changing screen settings Changing system sounds Changing mouse settings Adding and modifying user accounts Changing power saving settings Changing accessibility settings ...

Page 76: ...ch as icons and menu bars can be displayed on the monitor To change the color depth or screen resolution 1 Click Start Control Panel then under Appearance and Personalization click Adjust Screen Resolution The Display Settings dialog box opens 2 To change the color depth click the Colors list then click the color depth you want Low 8 bit 256 colors Medium 16 bit 65 500 colors Highest 32 bit 16 700...

Page 77: ...ppearance dialog box opens 2 Click one of the color choices and adjust the Color intensity slider then click OK Your new color settings are applied 3 For even more color adjustment options such as color schemes shading effects and screen fonts click Start Control Panel then under Appearance and Personalization click Change the color scheme Change the setting you want then click OK To change the Wi...

Page 78: ...e Screen saver list then click the screen saver you want to use An example of the screen saver plays on the preview screen To change the settings for the screen saver click Settings change the settings then click OK To see a full screen preview of the screen saver click Preview To change the length of computer inactivity time that passes before the screen saver starts change the number of minutes ...

Page 79: ...ock tickers Slide shows and puzzles Calendars and contact lists Sticky notes To add a gadget 1 Click the at the top of the Sidebar or right click in an empty area of the Sidebar and click Add Gadgets The gadget selection window opens 2 Click the gadget you want then drag it to the Sidebar To configure a gadget 1 In the Sidebar right click the gadget then click Options The gadget s configuration wi...

Page 80: ...click in an empty area of the Sidebar then click Properties The Windows Sidebar Properties dialog box opens You can change Whether the Sidebar starts each time Windows starts Whether the Sidebar is always on top of other windows always visible The side of the screen the sidebar appears on The monitor that the sidebar appears on if you have multiple monitors Setting up multiple monitors If your com...

Page 81: ...nce and Personalization Personalization then click Display Settings The Display Settings dialog box opens 6 Right click the second monitor icon labeled 2 click Attached then click Apply 7 Adjust properties such as Screen Resolution or Color Quality if necessary 8 To use the second monitor or projector as a mirror duplicate of the primary monitor both monitors have the same content click to deselec...

Page 82: ...Panel Hardware and Sound then under Sound click Change system sounds The Sound dialog box opens 2 Click the Sound Scheme list then click the sound scheme you want OR Click an event in the Program list then click the Sounds list and click the sound file you want associated with the event If you do not see the sound file in the Sounds list click Browse and find the file in the appropriate folder 3 T...

Page 83: ...The Mouse Properties dialog box opens 2 Change the settings you want You can Switch the left and right buttons Change the double click speed Change the pointer appearance and speed Change the mouse wheel actions 3 Click OK to save your changes Help For more information about mouse settings click Start then click Help and Support Type mouse settings in the Search Help box then press ENTER Shortcut ...

Page 84: ...ther computers on the network To add delete or modify user accounts 1 Click Start Control Panel then under User Accounts and Family Safety click Add or remove user accounts To create a new account click Create a new account then follow the on screen instructions to finish the setup To change an account click the account name then click the option you want to change To delete an account click the a...

Page 85: ...ound then under Power Options click Change power saving settings The Select a power plan dialog box opens 2 Click a power plan default plans shown Balanced uses several energy saving features while maintaining reasonable performance and convenience Power saver maximizes energy savings but reduces performance and convenience High performance maximizes performance but reduces energy savings 3 To cha...

Page 86: ... Power down times for your hard drive wireless network adapter USB devices and processor Power management settings for your display processor and expansion cards Behavior of your computer s power button The Edit Play Settings dialog box opens 6 Click Save changes 7 To create a new power plan on the left side of the window click Create a power plan then follow the on screen instructions ...

Page 87: ...e Quick access to common tools section click one of the following options to make some of the most common accessibility changes to Windows Start Magnifier provides a close up view of the area near your mouse pointer Start On Screen Keyboard displays a keyboard on the screen You can press keys on the on screen keyboard by clicking them with your mouse Start Narrator reads on screen text and describ...

Page 88: ...ecognition on With an attached microphone you can then control your computer using voice commands Set up microphone configures your attached microphone to work correctly with speech recognition Take Speech Tutorial helps you learn how to use speech recognition Train your computer to better understand you helps you create several voice samples that your computer can use to better recognize the word...

Page 89: ...g Your Computer Introduction to Networking Wired Ethernet networking Wireless Ethernet networking Setting up your network connection Testing your network Adding a printer to your network Sharing resources Using the network ...

Page 90: ...ps Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create a wired Ethernet network you or your electrician must install special Ethernet cables in your home or office Using a router The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol DHCP using a router A D...

Page 91: ...ork hardware DHCP server dynamic IP address assignment to automatically configure network and IP addresses Determining if an Ethernet card is already installed on your computer To determine if an Ethernet card is already installed on your computer 1 Click Start then click Control Panel The Control Panel window opens 2 Click System and Maintenance then click System Tip To add the ability to access ...

Page 92: ...r jacket containing eight color coded wires and equipment compatible with this type of cable This type of cable is equipped with RJ 45 connectors like a large telephone jack connector but with eight pins on each end Category 5 cables are available in two different types straight through cables used to connect computers to a router and crossover cables used to connect two computers To determine whi...

Page 93: ...orresponding green indicator should light on the front of the router indicating a good connection 4 Repeat Step 3 for each computer on the network 5 For an Internet connection plug a straight through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem Wireless Ethernet networking Wireless Ethernet networking is the latest advance in computer com...

Page 94: ... on your computer To determine if an Ethernet card is already installed on your computer 1 Click Start then click Control Panel The Control Panel window opens 2 Click System and Maintenance then click System Access point Wireless cards supported 802 11a 802 11a only 802 11b 802 11b only 802 11g 802 11b and 802 11g 802 11n 802 11b 802 11g and 802 11n Tip When you buy your access point make sure it ...

Page 95: ...int documentation for information about installing it and setting network security Setting up your network connection Naming the computers and the workgroup Make sure that you have set up your router wired network or access point wireless network If you are setting up a wired network make sure that you have connected the network cabling To identify this computer on the network 1 Click Start then c...

Page 96: ...ing your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For instructions see your router s documentation Connecting to a wireless Ethernet network Connecting to your network After you have named your computer and workgroup you need to set up the network connection on your computer To connect to your wireless Ethernet networ...

Page 97: ...k on the left of the window The Connect to a network dialog box opens 4 Click a network then click Connect If you can see the network name but you cannot connect to it your network is using security Right click on the network then click Properties Modify the security settings to match the settings you set on your access point ...

Page 98: ...erns described in the router or access point literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your router s or access point s troubleshooting information Contact your Internet service provider Adding a printer to your network Instead of plugging a printer into your computer you can add a printer to your netw...

Page 99: ...ing drives or folders To share drives or folders 1 Click Start then click Computer 2 Right click the drive or folder that you want to share then click Share The Properties dialog box opens If you share a drive the entire contents of that drive will be available to everyone on your network If you share a folder only the contents of that folder will be available to everyone on the network 3 Click th...

Page 100: ...click Share this printer then click OK Using the network After the drives and printers on each network computer are shared you can View shared drives and folders Map a network drive Open and copy files stored on other network computers Print documents on network printers Viewing shared drives and folders To view shared drives and folders 1 Click Start then click Network The Network window opens 2 ...

Page 101: ...you want to open 2 Click File then click Open 3 Browse to the network drive that contains the file you want to open 4 Double click the folder containing the file then double click the file Copying files across the network To copy files across the network 1 Click Start then click Computer The Computer window opens 2 Browse to the network drive that contains the file you want to copy 3 Browse to the...

Page 102: ...CHAPTER 9 Networking Your Computer 94 ...

Page 103: ...CHAPTER10 95 Protecting your computer Hardware security Data security Security updates ...

Page 104: ...your computer You have to enter your password when you turn on your computer or access your files These passwords are set in your computer s BIOS setup utility Use a password that you can remember but that would be hard for someone else to guess Windows user accounts Windows lets you set up a user account for each person who uses your computer When you set up user accounts Windows sets up a My Doc...

Page 105: ... against the latest viruses Making sure the Windows Security Center is configured to provide you with the highest level of protection Your new Gateway computer may have the McAfee SecurityCenter installed The McAfee SecurityCenter includes the following components McAfee VirusScan is an anti virus subscription service You can use VirusScan to protect your computer from viruses worms Trojan horses ...

Page 106: ...ed from your computer Updating your virus definitions McAfee is set up to automatically retrieve the latest virus definitions from the Internet and install them on your computer If you turn off this automatic feature you should manually update your virus definitions To update your virus definitions 1 Make sure that you are connected to the Internet 2 Click Start All Programs McAfee then click McAf...

Page 107: ...er You can also configure the types of files that it scans for To configure McAfee VirusScan 1 Click Start All Programs McAfee then click McAfee SecurityCenter McAfee SecurityCenter opens 2 Click Computer Files A list of services appears to the right of Computer Files category 3 Click Configure in the services area The Computer Files Configuration screen opens ...

Page 108: ...t to configure then set the options for that scan type 6 Click OK Using McAfee Parental Controls You can use McAfee Parental Controls to restrict your children from accessing specific Web sites or spending too much time on the Internet To use McAfee Parental Controls 1 Click Start All Programs McAfee then click McAfee SecurityCenter McAfee SecurityCenter opens ...

Page 109: ...ls are disabled bar to expand that area then click Advanced 4 Click the control you want to configure then follow the instructions for modifying that control 5 Click OK Using Windows Security Center Windows Security Center helps protect your computer through A firewall Automatic Windows updates Third party virus protection software Security options in Internet Explorer ...

Page 110: ...in programs from running on your computer that might be found on web sites 4 For more information about the Windows Security Center click Get help about Security Center Security updates To keep your computer secure you need to keep Windows and your computer s system software up to date Windows Update If a hacker finds a way to bypass the security features built into Windows Microsoft creates a hig...

Page 111: ...chedule automatic updates Windows can routinely check for the latest updates for your computer and install them automatically To schedule automatic updates 1 Click Start Control Panel then click Security 2 Click Security Center The Windows Security Center dialog box opens 3 Click Windows Update 4 Click Change Settings The Change Settings dialog box opens 5 Make your changes to the schedule setting...

Page 112: ... your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix ...

Page 113: ...r Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Recovering your system Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer ...

Page 114: ...melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dus...

Page 115: ...lint trapped under the keys To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace...

Page 116: ...uter s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions To recover specific files and software see Recovering specific files and software on page 108 To completely restore your system If you can still run Windows see Recovering your system using Microsoft System Restore on page 109 If you cannot run Windows s...

Page 117: ... system running again To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmatio...

Page 118: ...ware and hardware on your computer For information on running Windows Update see Windows Update on page 102 Windows Update can also be controlled through the Windows Security Center For more information see Protecting your computer on page 95 Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates ...

Page 119: ...rd drive space 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Shortcut Start Ö Computer Ö right click drive Ö Properties ...

Page 120: ...ons My files only cleans only the folders for the currently logged in user Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted Shortcut Start Ö Computer Ö right click drive Ö Properties Ö Disk Cleanup Help For more information about keeping the ...

Page 121: ... want to check for errors click Properties then click the Tools tab 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by following the on screen instructions 5 Click OK Important Error checking can...

Page 122: ...hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented Backing up files Backing up files and removing them from the hard drive frees space for new files on the har...

Page 123: ...rt the Task Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Help For more information about backing up files click Start then click Help and Support Type ...

Page 124: ...opying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files To find files in the documents folder 1 In Windows Vista click Start then click Documents The Documents folder...

Page 125: ... 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn ...

Page 126: ...CHAPTER 11 Maintaining Your Computer 118 ...

Page 127: ... memory Replacing the system battery Replacing a CD DVD or Diskette Drive or a Memory Card Reader Adding or replacing a hard drive Replacing the front fan Replacing the rear fan Replacing the power supply Replacing the heat sink and processor Replacing the I O board Adding or replacing an expansion card Replacing the system board ...

Page 128: ...ove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface...

Page 129: ...twork and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrews from the side panel cover For the location of the thumbscrews see Back on page 7 5 Press the cover release lever then swing the side panel away from the computer and remove it Warning To avoid exposure to dangerous electrical voltages and moving parts turn off you...

Page 130: ...ont bezel 1 After removing the side panel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 2 Swing the right side of the bezel out until the left side of the bezel comes away from the left side of the computer then remove the bezel ...

Page 131: ...ts on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place Replacing the side panel To replace the side panel 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Insert the panel tabs into the front of the case then swing the side panel toward the back of the computer to secure...

Page 132: ... board 4 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the ba...

Page 133: ...ter Windows starts and the Windows desktop appears 10 Click Start Control Panel then click System and Maintenance Click System The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab ...

Page 134: ...se place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 8 Push the battery release tab The battery pops out of the socket 9 Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 10 Replace the side panel...

Page 135: ... the new component CD DVD drive shown If you are installing a new drive go to Step 6 4 Slide the drive release latch toward the back of the computer to the Unlock position then slide the drive or card reader forward and out of the drive bay 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same 6 Slide the new drive or card reader into the drive bay then sli...

Page 136: ...7 Reconnect the drive cables using your notes from Step 4 8 Replace the front bezel by following the instructions in Replacing the front bezel on page 123 9 Replace the side panel by following the instructions in Replacing the side panel on page 123 ...

Page 137: ...g the side panel on page 121 3 If you are adding a new drive go to Step 8 If you are replacing an existing drive go to the next step 4 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 5 Press the the drive release latch in toward the drive then slide the drive out of the drive bay Tip You need a Phillips screwdriver to...

Page 138: ...s to the new drive OR If you are replacing a drive reconnect the drive cables using your notes from Step 4 10 Replace the side panel by following the instructions in Replacing the side panel on page 123 11 Reconnect all external cables and the power cord 12 Turn on your computer 13 If Windows does not start install Windows using the CD that came with your computer then install the drivers and appl...

Page 139: ...page 121 2 Remove the fan by pulling it away from the system board 3 Disconnect the fan cable from the system board 4 Connect the new fan cable to the system board then insert the new fan into place 5 Replace the side panel by following the instructions in Replacing the side panel on page 123 Tip You need a Phillips screwdriver to replace the front fan ...

Page 140: ...hat secure the fan to the back of the case then remove the fan 4 Place the new fan on the back of the computer then replace the screws that secure it to the back cover 5 Reconnect the fan cable to the system board 6 Replace the side panel by following the instructions in Replacing the side panel on page 123 7 Reconnect all external cables and the power cord 8 Turn on your computer Tip You need a P...

Page 141: ... noting their locations and orientation You will reconnect the cables after you install the new power supply 4 Remove the three screws that secure the power supply to the computer 5 Slide the power supply away from the back of the computer then pull it down and remove it 6 Install the new power supply into the case then install the three screws to secure the power supply to the case 7 Reconnect th...

Page 142: ...mputer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Remove the fan by pulling it away from the system board 4 Disconnect the fan cable from the system board Tip You need a Phillips screwdriver to replace the heatsink Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you remove the old heat sink or u...

Page 143: ... on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position 9 Place the heat sink on the system board then tighten the screws that secure it to the system board 10 Connect the fan cable to the system board then insert the fa...

Page 144: ...ve the screw that secures the I O panel to the computer then remove the I O panel from the computer 5 Insert the new I O panel board into the computer then replace the screw 6 Connect the I O panel cable to the new I O panel 7 Replace the front bezel by following the instructions in Replacing the front bezel on page 123 8 Replace the side panel by following the instructions in Replacing the side p...

Page 145: ... locations and orientation You may need to reconnect the cables after you install the new card 5 Open the card retention lever 6 Remove the old expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways 7 Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card side...

Page 146: ...e case place it on a towel or other non abrasive surface 3 Disconnect any cables that are attached to any expansion cards noting their locations and orientation You will reconnect the cables after you install the cards on the new board 4 Open the card retention lever 5 Remove any expansion cards You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways 6 Remo...

Page 147: ...of the memory modules then remove them 10 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 11 Remove the three screws that secure the power supply to the computer 12 Slide the power supply away from the back of the computer then pull it down and remove it Screws ...

Page 148: ...g it completely up 19 Remove the processor from the old system board 20 Install the processor onto the new system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position 21 Place the heat sink...

Page 149: ...the screws that secure it to the system board 25 Connect the new fan cable to the system board then insert the new fan into place 26 Install the memory you removed previously 27 Reinstall any expansion cards you removed using your notes from Step 3 28 Replace the side panel by following the instructions in Replacing the side panel on page 123 ...

Page 150: ...CHAPTER 13 Adding and Replacing Components 142 ...

Page 151: ...CHAPTER13 143 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 152: ...ction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audio See Sound on page 156 Warning Never remove your computer case cover while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded befor...

Page 153: ...Make sure that the mute controls are turned off For more information see Playing music and movies on page 54 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 108 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify ...

Page 154: ...ve the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the disk...

Page 155: ...ion about opening your computer case see your hardware reference For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbp...

Page 156: ...ed into the modem jack and not the Ethernet network jack See your hardware reference or setup poster to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your hardware reference or setup poster to make sure that the connections have been made correctly ...

Page 157: ...that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled...

Page 158: ...f a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 For more information about changing the screen resolution see Changing color depth and screen resolution on page 68 Size of display device Small computer monitors for standard computer applications are generally not optimize...

Page 159: ...programs on your home DVD player Yes you can DVDs recorded with the Media Center can be played on a home DVD player You get a Download Error message when the Media Center tries to update the Program Guide You must be connected to the Internet to update the Program Guide Make sure that your Internet account is set up and connected to the Media Center computer For information about manually updating...

Page 160: ...machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disc...

Page 161: ...n programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagno...

Page 162: ...he way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negative...

Page 163: ...let plug a working device such as a lamp into the outlet and turn it on Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer The printer will not turn on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not p...

Page 164: ...entation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more infor...

Page 165: ...The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your computer is nearby at the time of your call The technician may have you follow troubleshooting steps Telephon...

Page 166: ...y Customer Care on page 157 before calling TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Gateway Customer Care telephone numbers vary by country or region See the label on the front or side of your computer 605 232 2191 Sales accounting and warranty Get information about available systems pricing orders billing ...

Page 167: ...APPENDIXA 159 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices ...

Page 168: ...orddoesnotexceedtheextensioncordampererating IfyoursystemisfittedwithaTVTuner cable orsatellitereceivercard makesurethattheantennaorcablesystemiselectricallygroundedtoprovidesomeprotectionagainstvoltage surgesandbuildupofstaticcharges Care during use Donotwalkonthepowercordorallowanythingtorestonit Donotspillanythingonthesystem Thebestwaytoavoidspillsistoavoideatinganddrinkingnearyoursystem Somepr...

Page 169: ...gisrequiredforusewiththisdevice Themodemisdesignedtobeconnectedtothetelephonenetworkorpremiseswiringusingacompatible modularjackwhichisPart 68 compliant Seeinstallationinstructionsfordetails TheRingerEquivalenceNumber REN isusedtodeterminethenumberofdeviceswhichmaybeconnectedtothetelephoneline ExcessiveRENsonatelephonelinemayresultinthedevices notringinginresponsetoanincomingcall Inmostareas thesu...

Page 170: ...ofdevicessubjectonlytotherequirementthatthesumoftheRingerEquivalenceNumbersofallthedevicesdoesnotexceed 5 Laser safety statement AllGatewaysystemsequippedwithCDandDVDdrivescomplywiththeappropriatesafetystandards includingIEC 825 Thelaserdevicesinthesecomponentsareclassifiedas Class 1Laser Products underaUSDepartmentofHealthandHumanServices DHHS RadiationPerformanceStandard Shouldtheuniteverneedser...

Page 171: ...rcredittowardsthepurchaseofnewGatewayequipment CallGatewaytoseeifthisprogramisavailableinyourarea Ifyouneedfurtherassistanceinrecycling reusing ortradinginyour endoflife product youmaycontactusattheCustomerCarenumberlistedinyourproduct suserguideandwewill begladtohelpyouwithyoureffort Finally wesuggestthatyoupracticeotherenvironmentallyfriendlyactionsbyunderstandingandusingtheenergy savingfeatures...

Page 172: ...productdevelopment Gatewayreservestherighttomakeimprovementsinthismanualandtheproductsitdescribesatanytime withoutnoticesorobligation Trademark acknowledgments GatewayandtheBlack and WhiteSpotDesignaretrademarksorregisteredtrademarksofGateway Inc intheU S andothercountries Intel IntelInsidelogo andPentiumareregistered trademarksandMMXisatrademarkofIntelCorporation Microsoft MS MS DOS andWindowsare...

Page 173: ...lling memory card 48 removing memory card 48 replacing expansion 137 slots 48 troubleshooting add in card 147 troubleshooting memory card 151 types of memory cards supported 48 case closing 123 opening 121 CD adding tracks to your library 59 cleaning 108 creating audio 60 creating data 63 editing track information 59 inserting 47 playing music 55 troubleshooting 145 CD drive adding 127 identifying...

Page 174: ...tifying 46 replacing 127 troubleshooting 146 using 46 display properties 49 51 troubleshooting 146 using screen saver 70 documentation Gateway Web site 2 help 3 Help and Support 3 online help 4 documents creating 30 opening 30 printing 31 saving 30 double clicking 17 downloading files 37 dragging 17 drivers updating 2 drives backing up files 114 CD 6 46 checking for errors 113 checking for free sp...

Page 175: ...or errors 113 troubleshooting 148 headphone jack 7 8 heat sink replacing 134 help Media Center 3 online 4 using 3 Help and Support 3 searching 3 starting 3 Hibernate mode 6 hyperlinks 35 I i Link port 8 19 IEEE 1394 port 8 19 indicators Caps Lock 14 15 CD drive 47 diskette drive 46 DVD drive 47 Num Lock 14 15 numeric keypad 14 15 power 6 Scroll Lock 14 15 installing battery 126 devices 19 digital ...

Page 176: ... 50 73 troubleshooting 154 using screen saver 70 mouse buttons 16 changing settings 75 cleaning 108 clicking 17 double clicking 17 moving pointer 16 17 moving screen objects 17 opening files folders and programs 17 pointer 16 PS 2 port 9 right clicking 17 scroll wheel 17 selecting screen objects 17 troubleshooting 154 USB port 6 9 moving files 26 files from old computer 116 folders 26 pointer 17 s...

Page 177: ... 13 restoring files and folders 27 Resume mode 6 right clicking 17 router configuring 88 S safety avoiding repetitive strain 10 caring for notebook 106 general precautions 160 guidelines for troubleshooting 144 posture 10 reducing eye strain 10 setting up computer 10 static electricity 120 saving documents 30 scanner installing 19 Scheduled Tasks Wizard 115 screen adjusting settings 68 resolution ...

Page 178: ...5 printer 155 safety guidelines 144 screen 146 154 screen area 154 screen resolution 154 technical support 157 telephone support 157 Web site connection speed 149 Windows Media Center 149 turning off computer 6 13 turning on computer 6 12 tutoring fee based 158 U uninterruptible power supply UPS 11 un sharing drives 92 folders 92 updating device drivers 2 McAfee SecurityCenter 98 Windows 110 UPS 1...

Page 179: ... www gateway com troubleshooting 147 WMA file creating 58 editing track information 59 playing 54 Wordpad 29 workgroup naming 87 working safely 9 World Wide Web WWW 35 downloading files 37 Z Zip drive 114 ...

Page 180: ...Contents 172 ...

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Page 182: ...MAN 6BAY MBTX PRO USR GDE V R0 12 06 ...

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