85
Problem
Possible Reason
The Solution
You cannot turn out the
filter holder from under the
brewing head.
The filter holder is locked
under the brewing head.
Do not attempt to pull the filter holder out with violence!
Always press the opening button (“OPEN”) for releasing
the filter holder first. Then carefully pull the filter holder
out.
The lock of the filter hol-
der is damaged.
When pulling out the filter holder from under the brewing
head with violence, the lock gets damaged. Always use
the opening button (“OPEN”) to release the filter holder,
before turning it out.
The filter holder does not
fit correctly under the
brewing head and/or can-
not be engaged.
The filter basket is not
inserted properly.
Turn the filter basket until it settles down stably. There is
only one correct orientation of the filter basket. A squared
protrusion on the filter basket must be inserted into an
exactly fitting groove in the filter holder.
The handle of the re-
usable filter is not folded
down completely.
The handle of the re-usable filter must be folded down
completely into the rim of the re-usable filter. Thereafter
place the splash shield on the filter basket.
The filter bag is too big or
not inserted correctly.
Only use size 4 filter bags. Fold in the seam of the filter
bag and, holding the filter holder with one hand, push
down the filter bag into the filter basket, lining the side
walls of the filter basket via the filter bag. Place the
splash shield on the filter basket.
The splash shield is not
inserted correctly.
The splash shield can be fixed on the filter basket only
in the correct orientation. Turn over the splash shield and
try again. When using a filter bag, you may need to push
the splash shield down gently.
The hinge of the filter hol-
der is damaged.
By pressing on the filter holder, the hinge could get
damaged. Contact your vendor for examination and
repair.
The lock of the filter hol-
der is damaged.
When pulling out the filter holder from under the brewing
head with violence, the lock gets damaged. Always use
the opening button to release the filter holder, before
turning the filter holder out. Contact your vendor for exa-
mination and repair.
