PostBase One Franking System
134
(Continued)
Static scale:
No weight is determined for
mail piece placed on the
weighing platform.
PostBase One does not recognise the scale.
Turn off the PostBase One.
Check whether the scale is correctly connected to
the franking machine
(see page 169)
.
Turn the PostBase One on again. Contact FP
aftersales service if the problem persists.
The scale is defective.
Turn off the PostBase One. Unplug the scale from
the franking machine. Turn the PostBase One on
again. You have to enter the weight for postage
calculation manually in the Product Calculation
menu when using PostBase One without scale
(see
.
The weight is too low or the scale is overloaded.
Use scale for mail pieces of the permitted weight
range only.
Weighing:
Static and / or dynamic scale
fails to determine the weight.
PostBase One does not recognise the scale.
Turn off the PostBase One.
Verify that all connection cables have been prop-
erly plugged in
.
Turn the PostBase One on again. Contact FP
aftersales service if the problem persists.
The scale is defective. Contact FP aftersales
service.
You have to enter the weight for postage calculation
manually in the Product Calculation menu when
using PostBase One without scale
(see chapter 4.1.3)
.
Weighing:
Dynamic scale indicates a pre-
load that is to heavy.
A foreign object is stuck in the letter transport.
Check the letter transport / weighing area of the
dynamic scale for foreign objects (visual inspection).
Carefully remove any foreign object(s).
If the error occurs repeatedly: Contact FP after-
sales service.
Issue
Possible cause and remedy
Summary of Contents for PostBase
Page 1: ...Franking system Operator Manual ...
Page 178: ...PostBase One Franking System 178 PostBase One Equipment Subject to short term modification ...
Page 184: ...PostBase One Franking System 184 Declaration of Conformity ...
Page 188: ...PostBase One Franking System 188 ...
Page 197: ...For your notes 197 ...
Page 204: ...51 0055 3069 00 Rev 01 2018 04 xxx helbig berlin ...