FASTBACK P-21 FOILFAST PRINTER USER’S MANUAL, L4079 Rev. B
TROUBLESHOOTING
IX
Problems
Solution
Cartridge is stuck in the carriage
1. Turn off the power.
2. Open the front cover and remove all cartridges on the
cartridge holder plates.
3. Close the front cover, and turn on the power. The
carriage will reset.
Problems
Solution
Power does not come on.
1. Is the power cord disconnected?
2. Make sure the power cord is plugged into an outlet as
well as connected to the printer. After checking the power
cord, push the power button to turn on the printer. Is the
printer plugged into an extension block or power strip?
3. After turning on the extension block or power strip, press
the power button on the printer.
Problems
Solution
Printing is light, distorted, or has gaps
Stop the printing and reinstall all the cartridges. Take up any
slack in the foils. If a particular cartridge repeatedly causes
problems, try a different cartridge.
Clean the head by following the directions in this guide for
cleaning the printer and head. The platen often gets dirty at
the same time as the head, so it is recommended to clean
the platen after cleaning the head.
Clean the platen by following the directions in this guide.
If anything is stuck to the platen, remove it, being careful
not to damage the platen. The platen often gets dirty at
the same time as the head so it is recommended to clean
the platen as well as the head. If cleaning the head and the
platen does not work, contact the Fastback dealer from
whom you purchased the printer.
