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Fiery E-41 Installation And Service Manual Download Page 125

T

ROUBLESHOOTING

125

• Motherboard, including components and traces, appears 

 

undamaged, and no foreign objects are evident.

• CPU is present, well-seated, and appears undamaged.

• CPU cooling assembly is well-aligned and firmly attached.

• Each fan required (including fan cable) is well-positioned 

 

(not upside down), installed in the correct connector, and 

 

appears undamaged.

• Boards required on the motherboard are present, well-seated, 

 

and in the correct slots.

• Each DIMM is well-seated.

• Battery is installed.

• BIOS is well seated.

Motherboard (with the Fiery Options Utility and 
one-time use dongle), 

page 61

.

• Each DIMM is well-seated.

• DIMM edge connectors are not oxidized.

DIMMs for E-41, 

page 77

Each board required is:

• Present

• Installed in the correct slot

• Well-seated

• Appears undamaged

Required cables (if applicable) are:

• Present

• Firmly connected in the correct connectors

• Not visibly damaged

 Video board, 

page 56

User Interface Board (UIB) is:

• Present

• Correctly attached to its bracket

• Appears undamaged

UIB cable is:

• Present

• Firmly connected in the correct connector on the 

 

motherboard and the back of the UIB

• Not visibly damaged

 User Interface Board 

page 58

T

ABLE

 2:

Verifying the system

Conditions to verify

Part and additional page references

J40

JP4

JP1

CMOS

Power

Speaker

Reset

1

1

17

3

2

2

18

I

MPORTANT

: 

When 

replacing the motherboard, 
carefully review the 
cautions on 

page 65

.

Summary of Contents for E-41

Page 1: ...allation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change For a current parts list contact your authorized service support center Part Number 45092155 September 27 2010 ...

Page 2: ... change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product which can be found on the User Documentation CD The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may only be u...

Page 3: ...ns in this guide 11 Terminology and conventions 12 Precautions 14 Creating an ESD safe environment 16 Tools you will need 18 INTRODUCTION 19 Features 19 How the E 41 operates 20 INSTALLATION 22 Installation sequence 22 Checking the customer site 24 Setting customer expectations 25 Unpacking the E 41 26 Connecting the E 41 28 Completing installation and starting up 31 CONTENTS ...

Page 4: ...st tab 35 Tools tab 36 Scan tab 36 Fiery tab 37 Printable Info menu 38 Network Status LEDs 39 Starting shutting down restarting and rebooting 40 Configuring a Static IP Address 41 SERVICE PROCEDURES 44 Overview 44 E 41 overview diagrams 45 Accessing internal components 49 Shutting down the system 49 Opening the E 41 51 Removing and replacing boards 56 Video board 56 User Interface Board assembly 5...

Page 5: ...6 Power supply 87 Hard disk drive 91 Switch bank assembly 97 DVD drive 101 Restoring and verifying functionality after service 104 SYSTEM AND USER SOFTWARE 105 Overview 105 Before you install system software 105 Installing system and user software 107 Backing up and restoring the E 41 Setup Configuration 110 Updating E 41 system and user software 111 Before updating the E 41 111 System Updates 112...

Page 6: ...cting the system 124 Normal startup sequence 129 Error messages and conditions 130 Diagnostic tools 142 Video board diagnostics 142 Test E mail 143 SPECIFICATIONS 144 Hardware features 144 Physical specifications 144 Networking and connectivity 145 User software 145 Safety and emissions compliance 145 SERVICING THE E 41 WITH FURNITURE 146 Procedures 146 INDEX 157 ...

Page 7: ...nd back panels 45 FIGURE 10 Back panel and internal side view 46 FIGURE 11 Exploded view of E 41 components 47 FIGURE 12 Power and data cable connections in the E 41 48 FIGURE 13 Removing replacing the side panels 52 FIGURE 14 Removing replacing the front panel 53 FIGURE 15 Removing replacing the top panel 54 FIGURE 16 Diagram of the video board 56 FIGURE 17 Diagram of the User Interface Board fro...

Page 8: ...moving replacing the power supply 89 FIGURE 31 E 41 HDD 92 FIGURE 32 Removing replacing the HDD bracket 93 FIGURE 33 Removing replacing the HDD from in the HDD bracket 94 FIGURE 34 Component Sled with switch bank assembly 97 FIGURE 35 Removing replacing the Component Sled from the chassis 98 FIGURE 36 Removing replacing the switch bank assembly 99 FIGURE 37 E 41 DVD drive 101 FIGURE 38 Removing re...

Page 9: ...this guide to refer to the Color Controller E 41 The term copier printer is used throughout this guide to refer to the Pro C901 C901S E 41 customer media pack The E 41 customer media pack contains the following System Software media for service use only multiple languages includes the Microsoft Windows XP Pro for Embedded Systems operating system software and Fiery Server Software User Software me...

Page 10: ...ventions of this guide see the sections beginning on page 11 Customer documentation Customer documentation also known as user documentation is designed primarily for users and administrators It also contains information that may be useful to service technicians therefore cross references to the customer documentation are included in the Installation and Service Guide Service technicians can obtain...

Page 11: ... settings updating system and user software Troubleshooting Common problems and ways of correcting them startup error messages general system error conditions Specifications E 41 specifications Servicing the E 41 with furniture FACI option Assembly and disassembly instructions for systems that are mounted on the optional furniture with the optional monitor attached NOTE The E 41 Installation and S...

Page 12: ...may be performed by a trained rigger or service technician Servicing the E 41 components Installing system and user software on the E 41 Network administrator In this guide responsibilities attributed to the network administrator include the following Verifying that the customer site is network ready Configuring E 41 Network Setup options Configuring the connection between the E 41 and the Command...

Page 13: ...rating system software and Fiery Server Software System Software DVD User Software User Software DVD For other terms used to identify components of the E 41 see the reference key in Figure 11 on page 47 Connectors and components labeled not used Connectors and components labeled not used are disabled or are not used in the standard E 41 configuration Document conventions References to E 41 user do...

Page 14: ...sistema ADVERTÊNCIA Nunca erga o servidor de impressão pelo painel superior O painel superior não suporta o peso do sistema WAARSCHUWING Til de afdrukserver nooit op door het bovenpaneel vast te nemen Het bovenpaneel kan het gewicht van het systeem niet dragen When connecting or disconnecting the power cord Only use the power cord that shipped with the E 41 or an appropriate replacement power cord...

Page 15: ...ware to its factory defaults Never alter an existing network without permission The E 41 will probably be connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s computer existing laser printers and other prepress equipment Never disturb the LAN by breaking or making a network connection altering termination installing or removing n...

Page 16: ...other end to a good ground When you unpack the E 41 from the carton for the first time touch a metal area of the copier printer to discharge the static on your body Before you remove any of the E 41 panels and handle internal components touch a metal part of the E 41 Leave new electronic components inside their antistatic bags until you are ready to install them When you remove components from an ...

Page 17: ...sprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden ATTENTION Il y a risque d explosion si la pile est remplacée par un modèle qui ne convient pas Remplacez la uniquement par le modèle recommandé par le constructeur Débarrassez vous des piles usées conformément aux réglementations locales en vigueur ADVARSEL Litiumbatteri Eksplosionsfare ved fejlagtig håndtering Batteriet må kun uds...

Page 18: ... stromführenden Leitern verwendet wird DVERTENCIA Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos sobretensión Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA 15A en EE UU 240 V CA 10A internacional en los conductores de fase todos los conductores que transportan corriente ADVERTÊNCIA Esse produ...

Page 19: ... color grayscale and black and white jobs Use the copier printer as a high resolution color scanner with Fiery Scan software Use 136 resident fonts 126 Adobe Type 1 PostScript and 10 TrueType plus several Adobe Multiple Master fonts used for font substitution when printing PDF files Command WorkStation or any third party LaserWriter downloader such as the Adobe Font Downloader can be used to downl...

Page 20: ...oard and runs the interpreter The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology The interpreter outputs compressed raster data through the image frame buffer memory to the E 41 video board The video board decompresses the image data and sends it to the copier printer through a crossover copier printer interface cable conn...

Page 21: ...r RJ 45 network interface 1000BaseT controller Copier printer interface Lower RJ 45 User interface board PCI E Keyboard and mouse option Monitor option PCI X 133 100 SATA 1 USB devices Dongles E 41 DIMM 4 PCI North bridge memory controller Video board PCI E Graphics controller Empty DIMM 2 Empty Reset PCI X not used PCI E x 16 slots x4 signal not used DVD drive HDD SATA 3 SATA 5 SATA 2 SATA 4 SATA...

Page 22: ...n this chapter is designed to make your job as easy as possible Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage Figure 3 on page 23 outlines the recommended installation procedure for connecting the E 41 to the copier printer Because the E 41 is a node on the customer s computer network make sure th...

Page 23: ...etworked computers Unpack the E 41 see page 26 Power cable s customer kit media pack optional monitor keyboard and mouse If present connect the optional monitor keyboard and mouse to the E 41 see page 28 Affix the Fiery decal to the copier printer front cover E 41 If you must change the E 41 language in Command WorkStation or WebTools launch Configure and then navigate to Server General Choose Ser...

Page 24: ...ier printer Test Page before you install the E 41 If the image indicates that the copier printer needs adjustment inform the customer After getting approval complete the necessary copier printer service Power Is a dedicated grounded electrical outlet for the E 41 available near the copier printer Locate the grounded electrical outlet that will supply power to the E 41 Do not run the E 41 and the c...

Page 25: ...inimized if the network administrator installs a network connector for the E 41 and confirms network functionality with the connector in place before the date scheduled for the E 41 installation The network administrator must make a networked computer available during the installation The appropriate software must be installed in advance Documentation for the networked computer and network operati...

Page 26: ...it op door het bovenpaneel vast te nemen Het bovenpaneel kan het gewicht van het systeem niet dragen TO UNPACK THE E 41 1 Open the box and remove the packing material Save the original boxes and packing material in case you need to transport the E 41 at a later date 2 Remove the contents from the top container Inspect the contents for visible damage The top container should include the following i...

Page 27: ...e user software must be installed on computers that will print to the E 41 FIGURE 4 E 41 shipping contents 7 Locate the EFI Fiery decal in the shipping container and affix it to the copier printer as shown FIGURE 5 Affixing the decal to the copier printer Copier printer interface cable Ethernet crossover 39 3 ft Power cables x5 Customer media pack Customer Kit EFI Fiery decal ...

Page 28: ...use see the documentation that accompanies the optional kit Follow standard ESD precautions when handling components FIGURE 6 E 41 connections Front panel Back panel USB ports Power button Control panel DVD drive Not used Power cable Monitor Not used Not used Network port RJ 45 Straight through cable USB ports x2 USB ports x4 Copier printer interface RJ 45 Ethernet crossover cable Reset button NOT...

Page 29: ...er printer Make sure that you connect the cable to the correct RJ 45 port see Figure 6 on page 28 The network and copier printer interface cables look similar but are not interchangeable The copier printer interface cable included with the E 41 is a 39 3 ft Ethernet crossover cable that connects to the lower RJ 45 port on the E 41 back panel The network cable at the customer site is a straight thr...

Page 30: ...onnects to the lower RJ 45 port on the E 41 back panel The E 41 provides twisted pair connectivity to an Ethernet network When the network cable is connected the Ethernet interface automatically detects the speed of the network environment Depending on your network speed the following unshielded twisted pair UTP network cables are supported For 10BaseT Category 3 or higher For 100BaseTX Category 5...

Page 31: ...perating system updates should be obtained from Microsoft directly Because such updates are available directly from Microsoft EFI does not maintain or provide these updates via the System Updates feature 6 Print the Test Page and Configuration page see page 37 and ask the customer to verify the output 7 If more than one E 41 is or will be installed at the customer site advise the site administrato...

Page 32: ...face FACI which includes a monitor keyboard and mouse is sold separately as an optional kit Using the E 41 Control Panel The Control Panel on the front of the E 41 allows you to do the following Eject CDs and DVDs A hardware eject button is also provided below the disc slot View the IP address of the E 41 Shut down restart or reboot the E 41 see page 40 NOTE You can also shut down and restart the ...

Page 33: ...Restart Server Shut Down System and Reboot System options Flashing amber The E 41 is starting up and the BIOS has established communication with the User Interface Board UIB Flashing green The E 41 is continuing startup and the Windows operating system has established communication with the UIB Solid green The E 41 is powered on and in the Idle state Solid amber The E 41 is powered off but the AC ...

Page 34: ...ot the entire system Selecting Reboot shuts down all E 41 activity and reboots the system When you select Restart or Reboot network access to the E 41 is temporarily interrupted and all currently processing jobs are aborted and may be lost Shut Down System Shuts down all E 41 server software and powers off the system Always select this option to power off the system NOTE Avoid using the reset butt...

Page 35: ... are as follows To change from one list to another press the desired tab at the bottom of the copier touch panel Main Waiting Jobs Idle Paper Tray Status Document 3 Document 4 Document 1 Document 2 Printed Jobs Job List Tools Suspend Printing Resume Printing Login Suspend Printing Suspend print activity between the E 41 and the copier printer Use this command to interrupt the current E 41 job for ...

Page 36: ...t any other job properties Tools tab The Tools tab allows you to perform tray alignment and calibration Scan tab The Scan tab allows you to scan documents For more information see Utilities Tray Alignment Adjust the placement of text and images on a page so that they are correctly aligned on the sheet of paper and both sides of a duplex sheet have the exact same alignment For more information abou...

Page 37: ...copier touch panel Job Log Prints a log of the last 55 jobs E mail Log Prints a log listing recent e mail activity FTP Log Prints a log listing recent FTP activity NOTE To print the E mail or FTP log you must first enable the appropriate service Setup Enter the Setup menu and change Setup option settings Run Diagnostics To troubleshoot video board or e mail printing issues choose this menu For mor...

Page 38: ...anel and allow it to start up completely approximately three minutes 3 Make sure that Idle appears on the Fiery Main menu If Busy or Printing appears the E 41 is processing and you must wait until Idle appears 4 Touch the Fiery tab 5 Touch Printable Info and then select the page that you want to print The E 41 sends the selected page s to the copier printer 6 If you printed the Test Page examine t...

Page 39: ...6 on page 28 and Figure 7 on page 29 The network and copier printer interface cables look similar but are not interchangeable The network cable at the customer site is a straight through Ethernet cable that connects to the upper RJ 45 port on the E 41 back panel The copier printer interface cable included with the E 41 is a 39 3 ft Ethernet crossover cable that connects to the lower RJ 45 port on ...

Page 40: ...o it NOTE Use the reset button on the front of the E 41 only if the system is unresponsive to keyboard or mouse actions TO START THE E 41 1 Make sure that the power cable is attached and that the power switch if present is in the ON position 2 Press the power button on the front panel 3 Check the Activity light on the Control Panel The power supply automatically senses the correct voltage Allow st...

Page 41: ...d Enter Fiery 1 Press OK Type Fiery 1 exactly as shown The password is case sensitive for example fiery 1 will not work 5 On the Setup screen do the following Press WINS If enabled yellow press Use WINS to disable this feature Press Save Press DNS If enabled yellow press Get DNS address automatically to disable this feature Press Save Press IP Address Enter an IP address Press Save Press IPv4 Addr...

Page 42: ... the E 41 is temporarily interrupted and all currently processing jobs are aborted and may be lost If you choose this option you may need to wait 1 minute or more for the server software to reset Reboot System hard reset Shuts down all E 41 activity properly and then reboots Network access to the E 41 is temporarily interrupted and all currently processing jobs are aborted and may be lost Shut Dow...

Page 43: ...o select Restart Server Reboot System or Cancel To shut down the E 41 immediately select Shut Down System NOTE Use the reset button on the front of the E 41 only if the system is unresponsive to keyboard or mouse actions Allow the system to shut down and power off or restart If you selected Restart Server you may need to wait 1 minute or more for the server software to restart Before accessing int...

Page 44: ...IMMs CPU CMOS jumpers and battery Fans Power supply HDD hard disk drive DVD drive Replacement parts are available from your authorized service representative The terms replace and replacing are used throughout this guide to mean the reinstallation of existing components Install new components only when necessary If you determine that a component that you have removed is not faulty reinstall it Whe...

Page 45: ...k panel USB ports Power button Control panel DVD drive Not used Power cable Monitor Not used Not used Network port RJ 45 Straight through cable USB ports x2 USB ports x4 Copier printer interface RJ 45 Ethernet crossover cable Reset button NOTE Use the reset button only if the system is unresponsive to keyboard or mouse actions Eject button Power switch ...

Page 46: ...B ports x2 6 Not used 7 Monitor option 8 USB ports x4 9 Top Network Bottom Copier printer interface 10 Power supply 11 CPU cooling assembly 12 Video board J12 13 DIMM slots 14 DVD drive 15 Removable drive option 16 HDD in bracket 17 Motherboard 18 Front fan NOT SHOWN Cables UIB or front panel USB ports 1 3 4 5 6 7 8 16 14 15 18 13 9 17 11 10 12 2 ...

Page 47: ...ed 5 Switch bank assembly 6 DVD drive 7 Front panel 8 Upper faceplate 9 UIB cable 10 HDD bracket 11 HDD 12 Side panel left 13 HDD data cables 14 DVD drive power data combination cable 15 CPU cooling assembly 16 Video board 17 DIMMs 18 CPU 19 Battery 20 Motherboard 21 Fan 22 Chassis 23 Power supply 24 Side panel right NOT SHOWN UIB buttons CPU fan cable tie wraps cable clamps dongle s or external c...

Page 48: ...etail above 5 Speaker cable Front panel Motherboard connector J40 see detail above 6 Front panel fan cable Front panel fan Motherboard connector FAN 4 7 DVD drive power data combo cable DVD drive Motherboard connector SATA 1 see detail above 8 HDD data cable HDD Motherboard connector SATA 2 see detail above 9 CPU fan cable CPU fan Motherboard connector FAN 1 If present keep the cable cover on the ...

Page 49: ...through the Control Panel or the copier printer display panel power off by holding down the power button on the front of the E 41 for up to eight seconds Using the reset button may cause the system to operate unpredictably Use the reset button on the front of the E 41 only if the system is frozen and unresponsive to keyboard or mouse actions TO SHUT DOWN THE E 41 FROM THE COPIER PRINTER DISPLAY PA...

Page 50: ...conds after the system reaches Idle before beginning the shutdown procedure 2 If the logo screen is displayed press the Menu button once to display the Functions menu 3 Select Shut Down System NOTE Use the reset button on the front of the E 41 only if the system is unresponsive to keyboard or mouse actions Allow the system to shut down and power off Before accessing internal components following a...

Page 51: ...page 146 4 Remove all panels necessary to access the component that you need to access For guidelines on which panels to remove see the service procedure for the component that you want to access NOTE When removing multiple panels from the E 41 use the following order Left panel see page 52 Right panel see page 52 Front panel see page 53 Top panel see page 54 NOTE When replacing panels reverse the...

Page 52: ...the panel off the chassis FIGURE 13 Removing replacing the side panels 3 To replace the panel fit the front edge of the panel on the pivot post in the chassis 4 Rotate the panel closed against the back of the chassis and replace the screws that you removed earlier Make sure not to damage cables as you replace the panel Fold all cables inside the chassis before closing the panel against the chassis...

Page 53: ... secure the front panel to the chassis and then lift the panel off of the chassis First remove the two top tabs then the middle tabs and then the bottom tabs FIGURE 14 Removing replacing the front panel 3 To replace the front panel align the four cutouts in the panel with the power and reset buttons and front USB ports 4 Press the panel against the chassis to snap it into place Snap the tabs in pa...

Page 54: ...l Slide the top panel a few inches toward the front of the chassis to disengage the hooks in the panel from the slots in the top of the chassis NOTE You may need to tap the back edge of the panel toward the front of the chassis to disengage the panel 3 Detach the UIB cable from the motherboard 4 Remove the panel from the chassis Carefully route the UIB cable out of the hole in the top of the chass...

Page 55: ...anel into the slots in the top of the chassis and then slide the top panel toward the back of the chassis to engage the hooks NOTE You may need to tap the front edge of the panel toward the back of the chassis to engage the panel completely 7 Replace the plug on the top panel Correctly align the plug and then place it into the receptacle on the top panel Secure the plug by replacing the locking bo...

Page 56: ...guration as shown in Figure 10 on page 46 If optional components have been installed see the documentation that accompanies the particular option kit Video board The video board is installed in motherboard connector J12 The video board processes the image data and sends it to the copier printer through a crossover cable connected to the lower RJ 45 port on the E 41 back panel FIGURE 16 Diagram of ...

Page 57: ...d connector 4 Place the video board in an antistatic bag TO REPLACE THE VIDEO BOARD 1 If you are replacing the copier printer interface board with a new board unpack the new board from the kit locate the L shaped mounting bracket in the spare kit and attach it to the new board 2 Seat the video board in connector J12 on the motherboard the topmost connector and then secure it to the chassis with th...

Page 58: ...window LCD Four line selection buttons Up and Down buttons Menu button Jewel lights The UIB cable is routed from a connector on the back of the User Interface Board to connector J38 on the motherboard see Figure 20 on page 62 FIGURE 17 Diagram of the User Interface Board front and back Back Front Line selection button pads UIB cable connector J38 Activity lights LEDs Display window Up button pad M...

Page 59: ...ble from the connector on the back of the UIB Detach the UIB cable by grasping the cable connector Avoid pulling on the cable 4 Remove the four screws that secure the UIB to the underside of the top panel 5 Remove the UIB from the top panel Be sure to remove the plastic lens that covers the display window of the UIB FIGURE 18 Removing replacing the User Interface Board 6 If you are removing the UI...

Page 60: ...ndow of the UIB 5 Secure the UIB to the underside of the top panel Grasp the UIB in one hand while using the other hand to hold the plastic lens steady against the UIB display window Place the UIB in the mounting area of the top panel and carefully fit the buttons through the cutouts in the top panel as you hold the plastic lens in place Replace the four screws that secure the UIB to the underside...

Page 61: ...erboard attaches to the side of the chassis below the power supply Before you remove the motherboard you must remove the following The left panel All boards installed on the motherboard All cables connected to the motherboard Including the motherboard power cable CPU power cable front panel fan cable HDD data cable DVD drive power and data combination cable power button cable reset button cable sp...

Page 62: ...18 DIMM 4 19 DIMM 3 20 DIMM 2 21 DIMM 1 22 Not used FAN 3 23 Not used FAN 2 24 SATA 1 DVD drive data connection 25 SATA 2 HDD data connection 26 SATA 3 Not used 27 SATA 4 Not used 28 SATA 5 Not used 29 SATA 6 Not used 30 Front panel fan FAN 4 31 Speaker J40 PWR RST JP4 CMOS JP1 32 Unused USB port 33 UIB cable J38 34 Front panel USB port cable J35 35 Front panel USB port cable J22 36 Unused J20 37 ...

Page 63: ...rd NOTE First remove any plastic cable clamp s securing internal cables and reusable tie wraps if present Front panel fan cable FAN 4 Reset button cable JP4 Power button cable JP4 Speaker cable J40 UIB cable J38 Front panel USB port cables J22 and J35 DVD drive cables SATA data cable from motherboard connector SATA 1 Power and data combination cable from the back of the DVD drive HDD cables SATA d...

Page 64: ...screw locations see Figure 20 on page 62 3 Remove the motherboard from the chassis Lift the edge of the motherboard see Figure 21 Make sure that the back panel connectors on the motherboard clear the chassis while you lift it out of the chassis Do not touch the contacts and avoid using excessive force During service avoid using excessive force and always place the motherboard on a grounded non met...

Page 65: ...age 130 and perform the suggested actions in the order listed If troubleshooting strategies checking cables and connections reinstalling system software and so forth do not solve the problem and you suspect that either the HDD or the motherboard is faulty always troubleshoot in the following order Troubleshooting in the wrong order will cause the system to malfunction In general it is highly unlik...

Page 66: ...em that you are troubleshooting The E 41 can remain in Service Mode indefinitely Use Service Mode to carefully verify the new motherboard before transferring options to the new motherboard Transferring options to the new motherboard permanently customizes the new motherboard Once customized the motherboard cannot be returned to inventory or installed in another E 41 If the new motherboard does not...

Page 67: ...m the old motherboard onto the new motherboard Doing so can damage the E 41 BIOS chips are not interchangeable 2 Install the motherboard in the chassis Angle the motherboard so that the back panel connectors on the motherboard fit into the cutouts in the back of the chassis see Figure 21 on page 64 Make sure that the flexible grounding tabs on the cutouts for the network ports make contact with th...

Page 68: ...cable connectors to the HDD and DVD drive Do not connect the white 4 pin power cable connectors Connecting both types of power cables will damage the HDD and DVD drive Front panel USB port cables J22 and J35 see detail Speaker cable J40 see detail Make sure that the small triangle on the cable connector is aligned with pin 1 on J40 Power button cable JP4 pins 6 and 8 Make sure that the small trian...

Page 69: ...nctionality see page 104 6 If you replaced the motherboard with a new motherboard clear the CMOS as follows NOTE You must clear the CMOS after installing a new motherboard to ensure compatibility between the new component and the previous settings stored in the BIOS Make sure that the power cable is removed from the power outlet before clearing the CMOS Remove the battery see page 84 Wait 2 minute...

Page 70: ... are troubleshooting use the one time use dongle and the Fiery Options Utility to transfer options to the new motherboard If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a new motherboard do not expend the one time use dongle to transfer options to the new motherboard described below do not install system software and do not replace the H...

Page 71: ...all the Fiery Options Utility when you are ready to transfer options to the new motherboard page 73 after you verify the system in Service Mode 1 Make sure the E 41 is connected to the copier printer see page 28 2 Locate the one time use dongle provided with the new motherboard and connect it to a USB port on the front or back panel 3 Remove and set aside all other dongles and USB storage devices ...

Page 72: ...figuration and Setup on the User Documentation CD If the problem that you are troubleshooting persists or if you are unable to perform steps 4 through step 6 above while in Service Mode you may conclude that the old motherboard was not the source of the problem and does not need to be replaced If so do not transfer options to the new motherboard described on page 73 do not install system software ...

Page 73: ...D drive NOTE The Fiery Options Utility must be in the DVD drive in time for the E 41 to boot from it If the E 41 does not boot from the Fiery Options Utility allow the E 41 to start up eject the CD turn off the E 41 and then repeat steps 2 and 3 NOTE If an error message displays see page 76 4 To continue choose the Control Panel or monitor if present as the interface to use throughout the option t...

Page 74: ...ty of Uses 1 Exit Transfer View Server Information Transfers options to the new motherboard New Motherboard IMPORTANT Before proceeding make sure that you have Installed the new motherboard Verified operation in Service Mode Before proceeding make sure you have Enable option s YES NO 1 Installed new MB 2 Verified in Service Mode Enable option s YES NO Fiery Options Utility Enabling options Please ...

Page 75: ...ect OK Control Panel Action Monitor Action BIOS Version x xx xxxx Server Info OK MAC Address xxxxxxxxx xxxxxxxxx Server Info OK Enabled option Option name Option name Option name Server Info OK Fiery Options Utility Server Information BIOS Version xxxxxxx MAC Address xxxxxxxxxxx xxxxxxxxxxx Enabled options xxxxxxxxxxxxxx xxxxxxxxxxxxxx Back Server Info Dongle Info Enable option s Exit Reboot Main ...

Page 76: ...rboard Could not mount the dos boot partition You have attempted to transfer options using the Feature Update CD The Feature Update CD is not supported by the E 41 Obtain the Fiery Options Utility and try the procedure again Invalid dongle found Please remove dongle and connect the correct dongle The attached dongle is not supported by the Fiery Options Utility The dongle may have been attached by...

Page 77: ...ook alike Make sure that you know the capacity of each DIMM before you install it in a socket Install only approved DIMMs available from your service representative DIMMs must be installed in matched pairs A matched pair is comprised of two alternate sockets see below DIMMs within a pair must be identical same capacity and same number of chips on each side For example in a two DIMM configuration p...

Page 78: ...center is fully seated in the socket and that the levers close securely around the ends of the DIMM 5 If you installed a new DIMM clear the CMOS as follows NOTE You must clear the CMOS after installing a new DIMM to ensure compatibility between the new component and the previous settings stored in the BIOS Make sure that the power cable is removed from the power outlet before clearing the CMOS Rem...

Page 79: ... the CPU fan from the heatsink FIGURE 25 CPU cooling assembly If you remove the CPU from the motherboard in order to install it on a new motherboard unpack the new motherboard and remove the protective plastic cover on the CPU socket Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry Follow standard ESD precautions while handling the motherboard and all...

Page 80: ...ctor FAN 1 4 Remove the CPU cooling assembly Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the fastener counterclockwise that is in the direction of the arrow to the position shown below Pull straight up on the fastener cap until the peg is out of the motherboard You may need to use moderate force to pull the pegs out of the motherboard Be careful not to dam...

Page 81: ... the CPU from the motherboard to install it on a new motherboard make sure that you completely remove any thermal compound residue on the surface of the CPU and at the base of the heatsink It may help to scrape all the residue off of the surface using the flat edge of something non conductive 5 Prepare the CPU socket by ensuring that The socket lever is in the open position The load plate is open ...

Page 82: ...teners to the position shown below by turning them clockwise that is in the opposite direction of the arrow on top of the fastener Ensure that the pin inside each peg is fully retracted upward Align the cooling assembly so that when it is installed the fan cable easily reaches the CPU fan power connector FAN 1 on the motherboard Align the pegs over their mounting holes in the motherboard 2 Place t...

Page 83: ...curely connected to the motherboard 6 If you replaced the CPU with a new CPU clear the CMOS as follows You must clear the CMOS after installing a new CPU to ensure compatibility between the new component and the previous settings stored in the BIOS Make sure that the power cable is removed from the power outlet before clearing the CMOS Remove the battery see page 84 Wait 2 minutes to allow the mot...

Page 84: ...Hantera använda batterier enligt lokal miljölagstiftning CUIDADO Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante Deseche las baterías usadas respetando la normativa local ATTENZIONE Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corrett...

Page 85: ...figure the time and date will cause the E 41 to hang when user software is being installed on the E 41 See page 136 Jumpers This section lists the factory default configuration for jumpers on the motherboard Jumper configurations should not be changed Jumper Description JP1 JP1 is the Clear CMOS and Password jumper Default configuration jumper cap installed on pins 1 and 2 NOTE Because JP1 is not ...

Page 86: ... connector FAN 4 3 Release the fan from the fan bracket by bending the hooks on the bracket FIGURE 29 Removing the fan 4 Remove the fan from the chassis TO REPLACE THE FAN 1 Align the fan An arrow on the side of the fan indicates the airflow direction Make sure that the fan is positioned so that the arrow points inside the E 41 and the fan cable extends downward toward the motherboard see Figure 2...

Page 87: ...e direct current voltages VDC 1 2 Orange 3 3V 3 5 7 13 15 16 17 Black COM 4 6 19 20 Red 5V 8 Gray PW OK 9 Purple 5Vsb 10 Yellow 12V 11 Orange 3 3V Brown 3 3V sense 12 Blue 12V 14 Green PS ON 18 White 5V 1 2 3 4 Black COM 5 6 7 8 Yellow Black 12V 1 Yellow 12V 2 Black COM 3 Red 5V 4 Black COM 5 not connected 1 Yellow 12V 2 Black COM 3 Black COM 4 Red 5V 10 9 8 7 6 5 4 3 2 1 20 19 18 17 16 15 14 13 1...

Page 88: ...p Squeeze the tab to unlock it and then open it completely and remove it You will reattach the tie wrap later when you replace the power supply 7 Remove the ferrites that are installed around the HDD power cables Carefully pry open the latches on the sides of the ferrites and remove the ferrites from the cables Set the ferrites aside so that you can replace them later 8 Remove four of the five scr...

Page 89: ...SERVICE PROCEDURES 89 FIGURE 30 Removing replacing the power supply Screw 1 of 5 Power supply Back panel Power supply cables Chassis support beam ...

Page 90: ... and data combination cable to the DVD drive 6 Install the ferrite around the HDD power cable Use the ferrite that you removed earlier Place the ferrite around the cable near the connector and snap the edges of the ferrite closed 7 Connect the power cable to the HDD Connect the thin black SATA power cable connector to the HDD Do not connect the white 4 pin power cable connector Connecting both typ...

Page 91: ...ns see pages 122 and 123 do not solve the problem and you suspect either the HDD or the motherboard is at fault use the following order to troubleshoot replace the HDD install system software and then check to see if the problem persists If it does perform other procedures such as replacing the motherboard see page 65 Proper handling Improper handling can damage a HDD Handle the HDD with extreme c...

Page 92: ...acing the HDD with a new one you will need The appropriate system software and documentation for the E 41 that you are servicing A compatible version of the user software for the networked computers that will print to the E 41 NOTE Video board and internal cables are not shown HDD HDD bracket ...

Page 93: ...uring the HDD bracket to the bracket shelf 6 Slide the HDD bracket off the shelf and lift it out of the chassis see Figure 32 Unlock the HDD bracket by moving the latch toward the back panel and then sliding the bracket off the bracket shelf Avoid striking the DIMMs as you remove the HDD bracket NOTE You will encounter slight resistance as you slide the bracket off the shelf The resistance is caus...

Page 94: ...crews on the HDD cover Loosening these HDD screws breaks the seal and voids the HDD warranty Do not touch the drive with magnetic objects such as magnetic screwdrivers and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD Replacement HDDs are not shipped with preinstalled system software After you install the drive you must install the approp...

Page 95: ...he bracket 4 Slide the bracket all the way onto the shelf and lock it by moving the latch toward the front panel Avoid striking the DIMMs as you replace the HDD bracket NOTE You will encounter slight resistance as you slide the bracket onto the shelf The resistance is caused by two tension points on the bottom of the bracket The resistance helps control the bracket s movement during removal and in...

Page 96: ... the power cable is removed from the power outlet and then remove the battery see page 84 Wait 2 minutes to allow the motherboard electrical components to fully discharge Reinstall the battery After reassembling the system reset the time and date in Setup see Configuration and Setup on the User Documentation CD If a startup error displays on the Control Panel when you power on the E 41 check the c...

Page 97: ...mponents DVD drive Power button and cable Reset button and cable Speaker and cable Front USB ports and cables NOTE For more information about servicing the DVD drive see page 101 FIGURE 34 Component Sled with switch bank assembly Switch bank assembly with DVD drive Component Sled Guide latch 1 of 2 NOTE Video board and internal cables are not shown ...

Page 98: ...rboard Carefully pry open the latch on the side of the ferrite and remove the ferrite from the cables Set the ferrite aside so that you can replace it later 4 Unharness the cables from the cable clamp s and tie wraps inside the chassis 5 Remove the Component Sled from the chassis see Figure 34 on page 97 Press the guide latches on the sides of the Component Sled and carefully pull the sled out of ...

Page 99: ...ht out of the Component Sled FIGURE 36 Removing replacing the switch bank assembly NOTE Guide the cables as you remove the assembly from the Component Sled Be careful not to damage the EMI gasket around the opening in the Component Sled 7 If you are removing the switch bank assembly to replace it with a new assembly remove the DVD drive see page 102 Component Sled Switch bank assembly Screw 1 of 3...

Page 100: ...ot to damage the EMI gasket around the slot in the chassis when installing the Component Sled 4 Connect the following cables see Figure 20 on page 62 for the location of connectors on the motherboard Power and data combination cable to the back of the DVD drive DVD data cable to motherboard connector SATA 1 Power button cable to motherboard connector JP4 pins 6 and 8 Make sure that the small trian...

Page 101: ...ES 101 DVD drive The DVD drive is attached to the switch bank assembly The DVD drive is used to install system software onto the HDD and archive data onto writable media FIGURE 37 E 41 DVD drive DVD drive Eject button ...

Page 102: ...assembly from the Component Sled see page 98 4 Remove the four screws that secure the DVD drive to the switch bank assembly Set aside the screws so that you can replace them later NOTE On some systems a small metal post in the switch bank assembly is used in place of one of the screws 5 Remove the DVD drive from the switch bank assembly FIGURE 38 Removing replacing the DVD drive Component Sled Swi...

Page 103: ...ive with a new DVD drive clear the CMOS as follows You need to clear the CMOS after installing a new DVD drive to ensure compatibility between the new component and the previous settings stored in the BIOS Make sure the power cable is removed from the power outlet before clearing the CMOS Remove the battery see page 84 Wait 2 minutes to allow the motherboard electrical components to fully discharg...

Page 104: ...ht position 3 Replace any panels that you removed earlier as described on page 51 4 If you replaced the motherboard make sure that the new motherboard solves the problem that you are troubleshooting and then transfer options to the new motherboard see page 73 5 If the E 41 is to be mounted on the optional furniture with the optional monitor see the reassembly instructions on page 146 6 Connect the...

Page 105: ...twork administrator to archive them to a CD or location on the network so that the jobs can be imported back into the E 41 queue after software installation For more information see Command WorkStation Help NOTE Notify the network administrator at the customer site that some archived jobs may no longer print after you install an updated version of system and user software Job Log The list of jobs ...

Page 106: ...output profiles saved on the HDD are deleted when you install system and user software Ask the site administrator to save a copy of any custom profiles to a CD or network location before you install system software For more information see Color Printing Fiery Color Reference and Workflow Examples on the User Documentation CD Monitor profiles Monitor profiles saved to the HDD are deleted when you ...

Page 107: ...network administrator the opportunity to print the Job Log Also print the following if possible Configuration page lists any installed options and records the customer s current Setup configuration Font List lists the fonts currently on the HDD In addition to the fonts provided in system software the customer may have installed other fonts 3 Remove all USB storage devices and dongles if any that m...

Page 108: ...er on the E 41 HDD in e efi user_sw After installation when the E 41 is connected to the customer s network users can access the user software in the shared folder and install it onto client computers The message Copying User Software to Fiery shared folder Please wait and other messages display describing the user software installation process NOTE This installation segment takes approximately 30...

Page 109: ... For example xx xx xx x where xx xx xx x is the IP address of the E 41 Open the User Docs folder Copy and paste the documentation files into the folder 12 Use the System Updates feature to install required software updates that may be available for the E 41 that would have been deleted when you installed system software see Updating E 41 system and user software on page 111 13 Reconnect any USB st...

Page 110: ...ou reinstall system software the configuration file residing on the E 41 is deleted TO BACK UP OR RESTORE E 41 SETTINGS 1 From a client computer start an Internet browser and type the IP address or DNS name of the E 41 The E 41 home page appears 2 Click Launch Configure 3 At the Login prompt select Administrator in the user name field if needed type Fiery 1 in the password field and then select OK...

Page 111: ...ernet the site administrator can configure a proxy server at the customer s organization to allow the E 41 to receive updates see page 115 While updates are being installed you cannot print to the E 41 Schedule the automatic updates when no one plans to print While updates are being installed the E 41 may need to reboot several times To view updates that have already been installed print the Confi...

Page 112: ...eck Now feature requires FACI or a Remote Desktop connection see page 116 Use Check Now to view and manually download updates that are available for installation Patches tab and or view a list of updates that have already been installed History tab You can also launch Check Now by clicking on an update notification in the task bar on the E 41 monitor System Updates can be accessed in the following...

Page 113: ...hile updates are being installed you cannot print to the E 41 Schedule the automatic updates when no one plans to print The E 41 may also need to reboot several times during the update process From the E 41 requires FACI or Remote Desktop From a Client using Command WorkStation From a client using WebTools Click Start All Programs Fiery System Updates NOTE If the E 41 is not equipped with FACI you...

Page 114: ...talls them Your intervention is not required Download updates and send notification Automatically downloads updates to the E 41 but does not install them sends a notification that updates have been downloaded After the updates are downloaded you can install the updates manually Send notification when updates are available A notification displays in the E 41 task bar when new updates are available ...

Page 115: ...roxy Settings select Enable Proxy and type the appropriate information in the following fields Address proxy server IP address Port port used by the proxy server User Name user name for accessing the proxy server Password password for accessing the proxy server 6 Click Save in the Proxy Settings window 7 Click Apply ...

Page 116: ...you access System Updates from Command WorkStation or WebTools TO VIEW AND INSTALL UPDATES USING CHECK NOW 1 At the E 41 or a client computer using Remote Desktop see page 117 click Start and choose All Programs E 41 System Updates The System Update Preferences dialog box appears 2 Click Check Now at the bottom of the screen and then do any of the following To view a description of an update selec...

Page 117: ...wing procedure TO ENABLE REMOTE DESKTOP 1 Enable Remote Desktop on the E 41 Open your web browser type the IP address or DNS name of the E 41 and then press Enter Click the Configure tab and then click Launch Configure Log on with Administrator privileges Choose Configure Server General Select Enable Remote Desktop Click Apply Click Reboot 2 Enable Remote Desktop on the client computer Click Start...

Page 118: ...ved for all users Updates that may already be installed on some E 41 print servers To help you choose the updates to download compare the list displayed with the E 41 print server s Configuration Page Updates log Check for Product Updates is especially useful if your E 41 cannot access the Internet is behind a firewall or is otherwise unable or not configured to seek and accept automatic updates f...

Page 119: ...ady be installed on some E 41 print servers To help you choose which updates to download compare the list displayed with the E 41 print server s Configuration Page Updates log 2 For each update that you want to download click the file name under Download and then select Save to download the update file to a location on the client computer 3 When the updates files have been downloaded browse to the...

Page 120: ...nters or extensive networks Refer problems in these areas to the appropriate service departments and network administrators When performing the service procedures described in this chapter follow the precautions listed in Precautions on page 14 The terms replace and replacing are typically used throughout this guide to mean reinstallation of existing components Install new components only when nec...

Page 121: ...this section provides a comprehensive list of internal and external checks that may help you fix the problem This section includes the following Checking external connections on page 122 Describes the quick checks that you can do to make sure that the problem is not caused by a loose connection at the back of the E 41 Checking internal components on page 123 Describes the quick checks that you can...

Page 122: ...look similar but are not interchangeable The network cable at the customer site is a straight through Ethernet cable that connects to the upper RJ 45 port on the E 41 back panel The copier printer interface cable included with the E 41 is a 39 3 ft Ethernet crossover cable that connects to the lower RJ 45 port on the E 41 back panel FIGURE 40 E 41 external cable connections Front panel Back panel ...

Page 123: ...and discharge any static electricity on your body by touching a metal part of the E 41 3 Inspect the inside of the E 41 see Figure 12 on page 48 Make sure that no foreign materials have been dropped into the chassis Make sure that the DVD and HDD data cables are connected to the correct SATA connectors on the motherboard see Figure 12 on page 48 DVD drive power data combination cable to motherboar...

Page 124: ...eferences When the problem occurs verify that Power cable is connected properly into the power outlet Chassis fans are operating Network link activity LED on RJ 45 connector is blinking All external cables required are present in correct connectors and well seated Cables cable connectors and mating connectors appear undamaged Back panel external connectors chassis fans and power button page 122 an...

Page 125: ...age 61 Each DIMM is well seated DIMM edge connectors are not oxidized DIMMs for E 41 page 77 Each board required is Present Installed in the correct slot Well seated Appears undamaged Required cables if applicable are Present Firmly connected in the correct connectors Not visibly damaged Video board page 56 User Interface Board UIB is Present Correctly attached to its bracket Appears undamaged UIB...

Page 126: ...fan page 86 The power supply required is Present Correctly installed Not visibly damaged Cable connectors are Firmly connected Not visibly damaged Installed in the correct devices Power supply page 87 The HDD required is Present Correctly installed Not visibly damaged Jumpered as the master primary according to label HDD data cable is Present Firmly connected to motherboard connector SATA 2 Not vi...

Page 127: ...oard SATA 1 Not visibly damaged DVD drive page 101 Each cable required is Present The correct type Installed in the correct connector Well seated Not visibly damaged including connectors UIB cable page 48 HDD data cable page 48 Copier printer interface cable page 122 DVD drive power and data combination cable page 48 Power cable s page 122 TABLE 2 Verifying the system Conditions to verify Part and...

Page 128: ... panel The cables required are Present Installed in the correct connector Well seated Not visibly damaged including connectors For the following items see the document that accompanies the FACI kit if applicable Mouse if applicable Monitor if applicable Keyboard if applicable Monitor power cord not pictured TABLE 2 Verifying the system Conditions to verify Part and additional page references ...

Page 129: ...itializes and configures areas on the motherboard Code in UIB firmware enables the UIB back light Windows operating system establishes communication with E 41 devices System software on the HDD completes startup process Activity light is off 1 second 10 seconds 2 minutes 1 2 3 4 Power on Activity light is off S T A R T I N G U P Activity light blinks green 20 seconds 1 minute S T A R T I N G U P A...

Page 130: ...ables and connections reinstalling system software and so forth do not solve the problem and you suspect that the HDD or motherboard is faulty note that it is highly unlikely that the HDD and the motherboard are both defective therefore avoid replacing both to solve one problem Always troubleshoot in the following order First replace the HDD and install system software Always replace a faulty HDD ...

Page 131: ... board or both Faulty power cable Faulty power supply power supply may not be supplying power to the motherboard The CMOS jumper is not in the default position Faulty motherboard motherboard power plane may not be supplying power to components 1 Recheck all cables and connections 2 Make sure the back panel power switch is in the ON position see page 40 3 Listen for the power supply fan and feel fo...

Page 132: ...to synchronize with the firmware on the new User Interface Board Wait 5 minutes power off using the power button wait 10 seconds and then press the power button to power on again NOT following installation of a new User Interface Board system stops responding at this screen Possibly one of the following Faulty BIOS Faulty motherboard 1 Recheck all cables and connections 2 Reboot the E 41 3 If the ...

Page 133: ...re installing software from bootable media DVD or CD the media may be damaged Try another DVD or CD 3 If the problem persists replace the motherboard see page 65 Control Panel screen and Activity light appear as follows Possibly one of the following Faulty or incorrectly connected HDD data cable HDD power cable disconnected Faulty HDD Faulty motherboard 1 Recheck all cables and connections Make su...

Page 134: ...problem persists replace the motherboard see page 65 FieryBar messages Check copier printer power cable connections appears on the optional monitor if present Possibly one of the following Problem with the connection between the E 41 and the copier printer The copier printer is not powered on The copier printer is on but is not ready to print 1 Make sure that the copier printer is powered on and r...

Page 135: ...ck but the buttons on the Control Panel do not function Possibly one of the following Problem with the Fiery application Faulty User Interface Board 1 Recheck all cables and connections 2 Reboot the E 41 3 If the problem persists reinstall system software see page 105 4 If the problem persists replace the User Interface Board see page 58 DVD drive DVD drive is not responding cannot be located or t...

Page 136: ...the following The time and date need to be configured in the E 41 BIOS If the battery was removed from the E 41 motherboard during service and the time and date were not configured in Setup afterward the E 41 will hang during the user software installation segment User Software DVD is corrupted The DVD drive is faulty The HDD is faulty 1 Set the time and date in the BIOS Power off the E 41 and rem...

Page 137: ... 41 motherboard is faulty 1 Make sure that the correct cables are connected to the correct ports on the E 41 back panel The lower RJ 45 port is the copier printer interface the lower RJ 45 port is the network interface 2 If the green LED on the upper RJ 45 network port is not lit check the cable connection of the upper RJ 45 network port and the network Make sure that the cable is a straight throu...

Page 138: ...2 If the green LED on the upper RJ 45 network port is not lit check the cable connection of the upper RJ 45 network port and the network Make sure that the cable is a straight through cable not a crossover cable see page 122 3 If the network cable is a straight through cable and not a crossover cable and is properly connected to the upper RJ 45 network port connect a new network cable to the upper...

Page 139: ...rough the Functions menu waiting 10 seconds and then powering the E 41 back on see page 40 3 If the problem persists replace the copier printer interface cable see page 122 4 If the problem persists replace the video board see page 56 5 If the problem persists you may need to service the copier printer The E 41 appears in the list of printers on the customer s workstation but certain jobs do not p...

Page 140: ...t error double click the problem job in the Command WorkStation window 5 If the problem persists reinstall system software see page 105 Corrupt system software may cause the system to hang at this screen Incorrect or faulty DIMM or faulty DIMM connection 1 Reseat the DIMMs to remove any oxidation on the connectors see page 77 2 Verify memory amount on the Configuration page 3 If the problem persis...

Page 141: ... out of calibration Calibrate the system If the user can print the E 41 Test Page but cannot print a job from a computer on the network make sure that the network administrator has Checked all components of the network including cables connectors terminators network adapter boards and network drivers Activated the network and used it to communicate with other printers Confirmed that the applicable...

Page 142: ...ing appears the E 41 is processing and you must wait until Idle appears If the system has just finished processing wait at least five seconds after the system reaches Idle before beginning the video board diagnostics 3 Touch the Fiery tab 4 Touch Run Diagnostics 5 Touch Check Video Board and then touch OK 6 If the message Video diags failed appears do the following Power off the E 41 and open the ...

Page 143: ...t until Idle appears If the system has just finished processing wait at least five seconds after the system reaches Idle before beginning the video board diagnostics 3 Touch the Fiery tab 4 Touch Run Diagnostics 5 Touch Check Mail System and then touch OK 6 If the message Mail service is not enabled appears touch OK to exit Mail diagnostics The network administrator must enable E mail printing in ...

Page 144: ...atures Single Intel Core 2 Duo E8400 3 0GHz CPU Memory 2GB 2 x 1GB An RJ 45 connector for 10BaseT 100BaseTX 1000BaseT Mbs connectivity over twisted pair cable upper port 160GB HDD standard Built in DVD drive Physical specifications Operating Environment Temperature 5 C to 40 C Relative Humidity 10 85 non condensing Power Supply Rating 100 240V 50 60Hz 6A Power Supply Voltage Input 100 240V 50 60Hz...

Page 145: ...ilar but are not interchangeable Make sure that you connect the cables to the correct ports see Figure 6 on page 28 and Figure 7 on page 29 User software A complete description of user software is provided in Welcome on the User Documentation CD For optimal performance maintain current versions of the user software on every network computer used to print to the E 41 User software may be installed ...

Page 146: ...the E 41 from the furniture in order to access internal components for service Procedures If the E 41 is installed in the optional furniture you must remove it from the furniture before performing most service procedures FIGURE 42 E 41 installed on the furniture Drawer E 41 Table top Monitor Monitor pole Stand ...

Page 147: ...e weight of the system 1 Make sure that the E 41 is shut down and that all the cables are removed from the back of the E 41 2 Remove the cable cover and disconnect the two monitor cables power and video Power from the back of the monitor and from the wall outlet Video from the back of the monitor and from the back of the E 41 Video cable Cable cover Power cable ...

Page 148: ...attach the E 41 stability bracket to the stand 4 Lift the bracket and gently pull the E 41 away from the table top Make sure to pull the E 41 out just enough so that the front panel of the E 41 is aligned with the back edge of the table top Stability bracket Thumbscrews ...

Page 149: ...SERVICING THE E 41 WITH FURNITURE 149 5 Remove the E 41 left side panel two screws so that you can access the monitor pole tightening mechanism Monitor pole tightening mechanism Left side panel ...

Page 150: ...ecures the monitor pole to the E 41 The allen key should be stored in the side drawer of the furniture 7 Holding the monitor pole gently lift the monitor pole assembly up and out of the E 41 monitor mount 8 Continue with the procedure To open the E 41 on page 51 Allen key Monitor pole ...

Page 151: ...d Slide the E 41 forward just until its front panel is aligned with the back edge of the table top Use the handle on the stability bracket to lift the rear of the E 41 and slide it forward 3 Route the monitor cables power and video into the cutout in the back of the top panel Pull each cable out of the cutout in the top panel Video cable Power cable Top cutout Back cutout Top panel ...

Page 152: ...E 41 WITH FURNITURE 152 4 Lift up the pole assembly and insert the pole into the top of the E 41 so that it is inside the monitor mount Tighten the assembly into place using the allen key Tighten the monitor assembly ...

Page 153: ...SERVICING THE E 41 WITH FURNITURE 153 5 Replace the left side panel on the E 41 with the screws that you removed earlier ...

Page 154: ...rward into the stand Lock the E 41 into place with the two thumbscrews that you removed earlier 7 Connect the two monitor cables power and video Power to the back of the monitor and to the wall outlet Video to the back of the monitor and to the back of the E 41 Stability bracket lock into place with two thumbscrews Video cable Power cable ...

Page 155: ... FURNITURE 155 8 Replace the cable cover over the cables and monitor pole 9 Replace the allen key in the furniture drawer and continue with the procedure To reassemble the E 41 and verify functionality on page 104 Cable cover ...

Page 156: ......

Page 157: ...lls 24 31 104 Clear Server command 37 clearing the CMOS 85 after installing a new CPU 83 after installing a new DIMM 78 after installing a new DVD drive 103 after installing a new HDD 96 after installing a new motherboard 69 to troubleshoot slow performance 136 clock 136 closing the system 104 CMOS 69 78 83 96 103 136 CMOS jumper 85 troubleshooting start up problems 131 Color Charts 37 color profi...

Page 158: ... down button 32 58 drives DVD 101 hard disk drive HDD 91 95 DVD drive 97 101 clearing the CMOS after replacing 103 power and data cables 48 removing 102 replacing 103 E E mail diagnostics 143 E mail log 37 38 143 E mail printing 19 EMI approvals 145 error messages 135 check power and cable 31 134 when transferring options to new motherboard 76 135 Ethernet address 137 cable 26 30 connector 28 30 4...

Page 159: ...r profiles 106 motherboard battery 62 84 cautions about replacing 65 clearing the CMOS after replacing 69 connectors 62 description 61 DIMMs 77 78 errors when transferring options to 76 135 illustration 62 mounting holes 62 removing 61 64 replacing 65 transferring options to 66 70 72 73 75 verifying in Service Mode 65 70 72 move left right buttons 58 N network cable twisted pair 30 connector 28 30...

Page 160: ...eplacing 100 system performance 136 system software do not install after installing a new motherboard 66 installing 105 107 updating 111 112 114 115 116 117 118 system updates 112 cautions 111 check for product updates 112 Check Now feature 112 116 enabling a proxy server 115 enabling Remote Desktop 117 scheduling 114 T terminology 44 Test E mail diagnostics 143 test interface board diagnostics 14...

Page 161: ...ll after installing a new motherboard 66 installing on client systems 25 145 installing on the print server 105 troubleshooting problems during installation 136 using check for product updates 118 using system updates 112 V verifying functionality 104 verifying new motherboard installation 70 video board 20 connector 56 62 description 56 diagnostics 142 removing 57 replacing 57 voltages checking 3...

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