20
fos/4 Fresnel User Manual
Troubleshooting and Maintenance
Troubleshooting Checklist
If you cannot find the resources that you need in this document, contact ETC Technical Services
(see
Help from ETC Technical Services on page 2
).
What I'm Seeing
What Might Be Wrong
What To Try
Color on the fixture does
not match another fixture,
or color on the fixture
does not match expected
color output
•
Color is out-of-gamut (error message
displays).
•
Temperature sensor is failing.
•
Sending an out-of-gamut color to a fixture can
result in differences in color output. Check the
About Color screen to see if the color is out-of-
gamut. See
View Diagnostic Data on the facing
•
If the temperature sensor is failing, contact
ETC Technical Services for assistance.
Error message "Array
Comm" or "Array Failure"
displays on screen
Fixture cannot communicate with the
LED array.
Contact ETC Technical Services.
Error message "Color Data
Fail"displays on screen
Fixture cannot load its color information.
Contact ETC Technical Services.
Error message "LED High
Temp" or "Power
Budgeting" displays on
screen
•
Fan is set to a level that is too low for the
current LED intensity.
•
Fan has failed.
•
Temperature sensor is failing.
•
Verify whether the fan is running. Check the
About Sensors screen to view the current fan
level. See
View Diagnostic Data on the facing
•
If the temperature sensor is failing, contact
ETC Technical Services for assistance.
Error message "Low
Battery" displays on
screen
Fixture is powered by a battery, and the
battery level is low.
Connect the fixture to a fresh battery. Follow the
instructions provided with the battery to recharge
the low-level battery (providing AC power to the
fixture while the battery is connected does not
recharge the battery).
•
Error message
"Multiverse Failure"
displays on screen
•
Fixture is not
responding to wireless
control
•
Fixture is responding
intermittently to
wireless control
•
Fixture is still connected to wired DMX
control (via DMX In connector). Wired
DMX data takes precedence over wireless
DMX data.
•
Other wireless systems are interfering with
the Multiverse wireless communication.
•
Fixture antennas or Multiverse product
antennas are not oriented optimally.
•
Multiverse transmitter is not located
optimally.
See the
Multiverse Wireless Setup Information Guide
at
for guidance on setting up
wireless communication.
•
Disconnect the DMX in cable.
•
Change the radio settings to different channels.
Minimize overlap with other Wi-Fi sources.
•
Move the antennas on the fixtures, Multiverse
products, or both.
•
Move the Multiverse transmitter.
Error message "No
Bundle" displays on screen
Fixture does not have a firmware bundle
stored internally. This may indicate that a
firmware update failed.
Update the firmware again (see
). If the error persists, contact ETC Technical
Services.
Error message "USB Error"
displays on screen
Fixture cannot read the USB flash drive.
Remove and then re-insert the USB flash drive. If the
error message continues to display, try a different
USB flash drive.
Fan is loud
DMX value for fan operation is set too high.
Verify that the DMX value is appropriate for the fan
channel. See
DMX Control Channels on page 10
.
Fixture is flickering
Fixture is receiving bad DMX.
Check the About Control screen to verify that the
DMX controller is sending good DMX. See
Diagnostic Data on the facing page
. If the DMX data
looks good, then contact ETC Technical Services.
Fixture is stuck on the last
look sent via DMX
The fixture may not be receiving DMX. (If you
have not changed the DMX Loss behavior,
the default setting is HLL, which causes the
fixture to hold the last look until you make
local changes.)
•
Check the DMX In connector and cable.
•
Check that the DMX source is sending data.
