Pagina
114
PROGRAMMINGS
ACD
Hi-Pro is provided with an automatic call distribution system (ACD) based on
caller ID.
Thanks to the ACD system, it is possible to address incoming calls from a
certain telephone number to a single extension, or to a group of extensions, or
again, to a single extension first, and then to a group of extensions.
The routing of the calls to groups of extensions is carried out via virtual lines
named VIP1 ...VIP8.
Address to a single extension
Allows diverting incoming external calls, from a number stored in the
phonebook, to a certain extension.
(phonebook position)
(extension) (confirm)
Pick up the handset of the system administrator extension (401).
Dial the code 2932.
Dial the three digits corresponding to the position in the phonebook
(from 001 to 200) in which the number is stored.
Dial the extension number to which assign the stored number.
Wait for the confirmation tone and hang up.
Deleting the assignation
(phonebook position)(confirm)
Pick up the handset of the system administrator extension (401).
Dial the code 2934.
Dial the three digits corresponding to the position in the phonebook
(from 001 to 200) in which the number is stored.
Wait for the confirmation tone and hang up.
