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QuadroFXO Manual II: Administrator's Guide

QuadroFXO; SW Version 5.1.x

Table of Contents

Manual I: see Installation Guide

Step-by-step guide to install and configure Quadro.

Manual II: Administrator's Guide

About this Administrator's Guide.............................................................................................4

Quadro’s Graphical Interface ..................................................................................................5

Administrator’s Main Page ............................................................................................................. 5

Recurrent Buttons .......................................................................................................................... 6

Recurrent Functional Buttons......................................................................................................... 6

Entering SIP Addresses Correctly................................................................................................... 6

Administrator’s Menus ............................................................................................................7

System Menu.................................................................................................................................. 7

System Configuration Wizard ........................................................................................................................... 7

Internet Configuration Wizard .......................................................................................................................... 8

Status ..........................................................................................................................................................10

General Information....................................................................................................................................10

Network Status ..........................................................................................................................................11

Lines Status ...............................................................................................................................................12

Memory Status ...........................................................................................................................................13

Hardware Status.........................................................................................................................................14

SIP Registration Status................................................................................................................................14

IP Routing Configuration .................................................................................................................................14

Configuration Management .............................................................................................................................16

Legible Configuration Management ...............................................................................................................17

Events..........................................................................................................................................................18

Time/Date Settings ........................................................................................................................................21

Mail Settings .................................................................................................................................................21

SMS Settings.................................................................................................................................................22

Firmware Update ...........................................................................................................................................23

Automatic Firmware Update .........................................................................................................................24

Networking Tools ...........................................................................................................................................25

SNMP Settings...............................................................................................................................................26

Diagnostics ...................................................................................................................................................27

Call Bandwidth Statistics..............................................................................................................................28

System Logs ..............................................................................................................................................28

Automatic Provisioning ...................................................................................................................................29

Upload Language Pack....................................................................................................................................30

User Rights Management ................................................................................................................................30

Users Menu .................................................................................................................................. 32

Extensions Management .................................................................................................................................32

User Extension Settings...............................................................................................................................34

Attendant Extension Settings .......................................................................................................................37

Extension Codecs........................................................................................................................................39

Upload Universal Extension Recordings..........................................................................................................40

Authorized Phones Database ...........................................................................................................................41

Call Back Services.......................................................................................................................................42

Telephony Menu ........................................................................................................................... 44

Call Statistics ................................................................................................................................................44

RTP Statistics .............................................................................................................................................46

FAX Statistics .............................................................................................................................................47

SIP Settings ..................................................................................................................................................47

RTP Settings .................................................................................................................................................48

NAT Traversal Settings ...................................................................................................................................49

FXO Settings .................................................................................................................................................51

PSTN Lines Sharing ........................................................................................................................................52

Gain Control..................................................................................................................................................53

SIP Tunnel Settings........................................................................................................................................53

Call Routing ..................................................................................................................................................55

Allowed Characters and Wildcards.................................................................................................................61

Best Matching Algorithm..............................................................................................................................62

VoIP Carrier Wizard........................................................................................................................................64

RADIUS Client Settings...................................................................................................................................66

Summary of Contents for QuadroFXO

Page 1: ...QuadroFXO Manual II Administrator s Guide QuadroFXO SW Version 5 1 x Edition 1 SW Release 5 1 13 and higher June 2009...

Page 2: ...Legible Configuration Management 17 Events 18 Time Date Settings 21 Mail Settings 21 SMS Settings 22 Firmware Update 23 Automatic Firmware Update 24 Networking Tools 25 SNMP Settings 26 Diagnostics 27...

Page 3: ...tension User s Menus 86 Main Page 86 Voice Mail 86 Voice Mailbox 87 Voice Mail Settings 88 Group List 90 Your Extension 92 Call Statistics 92 Account Settings 93 Supplementary Services 94 Caller ID Ba...

Page 4: ...ample screen illustrations Since Quadro IP PBXs offer a wide variety of features and functionality the example screens shown may not appear exactly the same for your particular Quadro IP PBX as they a...

Page 5: ...ut The functional button Renew Wan IP Address appears on the administrator s main Quadro Management page if the Quadro device acts as a DHCP client The Renew WAN IP Address button is used to obtain a...

Page 6: ...lected A new page will be displayed to enter the modified settings Delete Deletes the selected entry s of a table A warning message will ask for confirmation before deleting an existing entry Select A...

Page 7: ...gional Settings and Preferences see below DHCP Settings for the LAN are described in the chapters below The LAN configuration and regional settings will be described later in this chapter Please Note...

Page 8: ...he System Configuration Wizard to change the theme Fig II 5 System Configuration Wizard Regional Settings page Internet Configuration Wizard The Internet Configuration Wizard allows the administrator...

Page 9: ...ce quality if there is no available bandwidth When approaching the limits of bandwidth capacity another IP call will be declined The bandwidth provided by the ISP has to be specified in the text field...

Page 10: ...buttons This Device turns to the default MAC address of the Quadro User Defined requires user defined MAC Address The MTU drop down list allows you to select the maximum packet size on the Ethernet i...

Page 11: ...mitted Collisions Fig II 11 Quadro Status Network Status page When opening the corresponding interface statistics window no traffic values are displayed at first After opening the window the tables wi...

Page 12: ...mber of transfer errors that occurred during a simultaneous packet transmission from both sides Fig II 13 Transfer Statistics Diagram Chart To see the Transfer Statistics Diagram Charts select the des...

Page 13: ...sage appears Fig II 15 FXO Channel Usage Statistics page Show button is used to generate an FXO channels usage diagram chart over the parameters selected above When this button is pressed FXO Channel...

Page 14: ...local Quadro acts as a slave Fig II 19 SIP Registration Status page IP Routing Configuration Routing is used to relay information across the Internet from a source to a destination Along the way at le...

Page 15: ...error message No record s selected will appear Fig II 22 IP Policy Routing table The Add IP Policy Route page offers the following input options Priority requires a numeric value from 1 to 252 to def...

Page 16: ...n Management page assists the administrator with managing the system configuration settings and voice data For example the administrator is able to backup and download the settings to a PC and then up...

Page 17: ...Configuration Management is used to manually manage the configuration on the Quadro This will allow you to download a piece of configuration from the Quadro in the way of legible file to make necessa...

Page 18: ...on file in a text format The Browse button in the opened page is used to browse certain legible configuration file to be uploaded and updated into the system The configuration files to be uploaded sho...

Page 19: ...t description and the date when the event was received For example if the event was caused due to incorrect mail sending or SIP registration corresponding links will be seen in the Reference column of...

Page 20: ...take place if Flash LED or Send Mail has been selected even if not specifically selected Flash LED The second LED yellow will blink every second and a notification will be displayed on the bottom of a...

Page 21: ...are used to choose between a manual and a predefined NTP server Manual requires the NTP server s FQDN Full Qualified Domain Name or its IP address Predefined is used to select the NTP server s host ad...

Page 22: ...in the Mail Recipient Address text field 5 Enable SMTP Authentication if it is required on the server 6 Insert into the corresponding text fields an authentication User Name and User Password defined...

Page 23: ...f correct values have been submitted and saved on this page Firmware Update This window allows updating the software of Quadro by installing new firmware image Users registered at Epygi will receive a...

Page 24: ...tomatic Firmware Update page allows you to configure an automatic update of the Quadro s firmware software image as it becomes available on the server When this service is enabled on the configured da...

Page 25: ...o check the Internet connection Ping sends four ICMP Internet Control Message Protocol requests with a default size of 64 bytes to the destination IP address or host name specified in the text field P...

Page 26: ...col version for the messaging between Quadro s SNMP agent and the administrating application If this checkbox is not selected SNMP v1 will be implied SNMP v1 v2c Read Only Community text field is used...

Page 27: ...checked When acting as a client DHCP and PPP servers accessibilities are being verified The Start Network Diagnostics button is used to initiate network diagnostics i e to check the WAN link and IP c...

Page 28: ...dro This option allows to collect more system information in the log files and to keep them longer Attention This option requires quite sufficient resources on the Quadro It is recommended to use this...

Page 29: ...button Fig II 51 System Logs View System Logs page Automatic Provisioning Automatic Provisioning provides the possibility to automatically configure the WAN network settings of Quadro This is very us...

Page 30: ...sets restrictions on the GUI access for various users permits or denies the access to certain Web GUI configuration pages and creates multilevel user management of the Quadro The feature is useful to...

Page 31: ...page The Enable User and Disabled User functional buttons are used to enable or disable the Local Administrator s account Please Note The Administrator s account cannot be disabled The Roles page cont...

Page 32: ...e prefix cannot start with the digits 0 or 9 otherwise an error message appears Please Note By saving the settings on the Change Extension Length page all existing extensions will lose the custom voic...

Page 33: ...s to the Extension Codecs page Clicking on each user extension in the Extensions table will open the extension specific Extension Settings menu The Pickup Group Call Park and Paging Group extensions a...

Page 34: ...check the present amount of voice mails in the mailbox of the extension If the memory required for these voice mails exceeds the size entered the system will suggest either to remove all voice messag...

Page 35: ...Outbound Proxy Secondary SIP Server and the Outbound Proxy for the Secondary SIP Server These settings are provided by the SIP servers providers and are used by Quadro to reach the selected SIP serve...

Page 36: ...when the administrator accesses this page and is hidden for the extension user The Voice Mail Profiles page is used to define and configure custom voice mail profiles The Voice Mail Profile is a grou...

Page 37: ...space for the Auto Attendant s system messages The maximum value in the drop down list is equal to the maximum available space for voice messages on Quadro Fig II 68 Extensions Management Edit Entry...

Page 38: ...Attendant Welcome Message and then periodically repeated while being in the Auto Attendant downloading it to the PC or restoring the default one The group offers the following components Upload new R...

Page 39: ...re for both user extension and attendant settings Additionally for the fields that need to be modified a Select to modify fields checkbox alongside the corresponding field needs to be selected to subm...

Page 40: ...e T 38 codec support for the FAX transmission from to the FAX machine modem attached to the line It also enables the T 38 codec support for incoming unified FAX messages The Enable Pass Through FAX ch...

Page 41: ...d The No records selected error message occurs if the user activates the edit or delete button with no records being selected The error message One record should be selected appears if the user tries...

Page 42: ...s can save a call charge when calling to and through Quadro Quadro provides the possibility of creating a list of those trusted PSTN callers that are allowed to make free of charge calls to Quadro s A...

Page 43: ...hones Database By calling Quadro s PSTN number that is previously routed to the Auto Attendant and entering the Auto Attendant menu the caller is able to use the 5 menu see Feature Codes to modify the...

Page 44: ...records Fig II 78 Call Statistics Settings page When the number of Call Statistics entries exceeds the numbers specified in the Statistics Settings page the oldest entries are being automatically del...

Page 45: ...field must indicate a shorter duration than the To field If the inserted data does not meet this condition the error message Minimal duration should be less than maximal duration prevents statistics f...

Page 46: ...bad RX Lost Packets 20 or RX Jitter 200 The Source and Destination fields indicate the two peers between which the RTP stream is transmitted The characteristics in the table below describes to the pi...

Page 47: ...II 83 FAX Statistics page SIP Settings The SIP Settings provide information on the SIP receive UDP and TCP ports and allows you to select DNS server configurations for SIP and the SIP timers scheme T...

Page 48: ...AAL2 type 2 service specific convergence sublayer for narrow band services type packaging of codewords is used where packing code words into octets is starting from the most significant rather than t...

Page 49: ...SIP traffic will be routed through NAT server Force with this selection all SIP traffic will be routed through NAT server Disable with this selection no SIP traffic will be routed through NAT server...

Page 50: ...mapping alive The value should be in the range of 10 to 300 seconds The NAT IP checking interval text field indicates the interval in seconds between the NAT IP checking attempts used to distinguish...

Page 51: ...l be routed The assigned recipients become the Quadro default users If the Quadro Auto Attendant has been selected as a default user a caller from the PSTN needs to go through the attendant menu to re...

Page 52: ...N number in the same named text field to identify the FXO line 5 Enable Alternative AC Termination Mode if your CO so requires 6 Press Save to submit the FXO line settings PSTN Lines Sharing PSTN Line...

Page 53: ...e master Quadro with the corresponding username password With the appropriate configuration done on the master Quadro the master device can use the slave Quadros for routing the SIP calls through them...

Page 54: ...o be configured The link Tunnels to Master Devices moves you to the page where a list of master devices needs to be defined Fig II 101 SIP Tunnel Settings Tunnels to Master Devices page The Tunnels to...

Page 55: ...tern number state routing and inbound caller settings RTP Proxy and Date Time period settings metric and description as well as automatically created and undeletable patterns created as a result of PS...

Page 56: ...as a prefix For example dialednum 1 3 indicates that the first 3 digits of the dialed number will be considered as a prefix dialednum 3 end indicates that the dialed number from its 3 rd digit and up...

Page 57: ...calls allowed in a range from 1 to 64 If you leave this field empty no limitation will apply to the number of simultaneous logons The Use RTP Proxy checkbox is available for SIP and IP PSTN call type...

Page 58: ...the delivery of the SIP message if any of the selected headers cannot be hidden or replaced depending on the configuration of the SIP server before being sent to the destination The Port ID drop down...

Page 59: ...s the option to manually define the validity period s Use the following format to insert pattern date time rule s Month Month Month Day Day Day hh mm hh mm Fig II 108 Call Routing Wizard page 5 The Du...

Page 60: ...ix if required 5 Select the Call Type from the drop down list 6 Define the Metric or leave the default 7 Enter a Description if needed 8 Enable the Filter on Caller Call Type Modify Caller ID checkbox...

Page 61: ...15 a d 14 c 5 Numbers matching the pattern are 2115 2125 2135 2155 2a5 2b5 2d5 Please Note You can use the wildcard within the braces but not Thus 12 104 15 36 is a valid pattern whereas 15 36 is not...

Page 62: ...ing digits a pattern contains the higher its priority Criterion 3 The number of matching digits symbols outside the braces brackets The more matching digits outside braces brackets a pattern contains...

Page 63: ...sub lists Criterion 3 The Best Matching Algorithm will stop after executing step 3 as no new sub lists are formed The resultant list of prioritized patterns will be the following The list split into...

Page 64: ...sers only which means only PBX users can make calls to the corresponding VoIP carrier Additionally a virtual extension automatically generated in Extensions Management will be registered on the define...

Page 65: ...ility verification If a reply is not received from the primary SIP server within this timeout the secondary SIP server will be contacted When the primary SIP server recovers SIP packets will continue...

Page 66: ...ization or RADIUS Accounting values configured in the AAA Required drop down list at the Call Routing table In order to be able to disable the RADIUS Client on the Quadro appropriate routes should be...

Page 67: ...held by the IP user This page also allows you to define the percentage of system memory dedicated to the uploaded hold music file This page contains following components The Play Hold Music drop down...

Page 68: ...sic played to the caller The RTP Streaming Channels page consists of a table where RTP channels are listed Add opens the Add Entry page where a new RTP channel can be added The Add Entry page includes...

Page 69: ...nternet connection on off When accessing the Internet every station of the connected LAN has to connect to Quadro first Always connected Quadro stays in the always connected mode This will allow alway...

Page 70: ...IPSec L2TP and PPTP The VPN Configuration page offers IPSec Configuration and PPTP L2TP Configuration links that lead to the corresponding feature settings pages Attention It is strongly recommended...

Page 71: ...with Edit only one record may be selected otherwise an error message One row must be selected appears Restart all Connections restarts all active IPSec connections The State of these IPSec connections...

Page 72: ...c block cipher which encrypts and decrypts 256 bit blocks of data The area Authentication offers the following parameters to be selected SHA Secure Hash Algorithm is a strong digest algorithm proposed...

Page 73: ...N connections from remote users to the corporate LAN Derived from Microsoft s Point to Point Tunneling Protocol PPTP and Cisco s Layer 2 Forwarding L2F technology L2TP encapsulates PPP frames into IP...

Page 74: ...For the Server radio button selection the following information needs to be provided Fig II 130 PPTP L2TP Connection Wizard Page 2 The Server IP Address text fields require the IP address of the serv...

Page 75: ...the Connections tables Press Select all to delete stop start all connections 2 Click on the Delete Stop Start button from the table s menu to perform the corresponding operation for the selected VPN c...

Page 76: ...s forwarding incoming packets from the WAN to the PCs or devices on Quadro s LAN The IDS Intrusion Detection System is a type of firewall but together with deleting dangerous packets or packets contai...

Page 77: ...the call controlling application from the Internet to the Quadro The call controlling applications can be used to remotely initiate and handle calls on the Quadro and to subscribe for certain event n...

Page 78: ...wed or blocked host Group indicates the user defined groups that include IP addresses that should to be allowed or blocked The Description field is used to insert an optional description of the filter...

Page 79: ...pear in the browser window 3 Define a service name in the Service Name text field 4 Select the protocol type for the service from the Protocol drop down list 5 Enter the port range in the Port Range t...

Page 80: ...ollowing radio buttons IPaddress requires the member IP address that is to be added to the group IP Subnet requires the subnet specified by the IP address and the Maskbits See above for more informati...

Page 81: ...notification and Flashing LEDs depending on the settings in the Event Settings page To make an IDS log reporting table IDS needs to be enabled on the Firewall and NAT page The IDS Logs table is a lis...

Page 82: ...s the correct IP address to the requested domain name so that any device in the LAN can be accessed by its hostname or alternative alias name The DNS Server Settings page is used to configure DNS serv...

Page 83: ...services will be provided to the other devices IP Address Range defines a range of IP addresses that will be assigned to the Quadro LAN users The IP range must be at least 6 otherwise the error messag...

Page 84: ...of an option Depending on the selected Option Value Type this field should have the corresponding value Warning messages will prevent saving if the value inserted in this field does not correspond to...

Page 85: ...N interface Registration Form The Registration Form page appears when administrating an unregistered Quadro and it has been created for customer support purposes The page requires customer registratio...

Page 86: ...a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension The caller hears a greeting message configurable by the extension user and a signal initiating the...

Page 87: ...sired email addresses Fig III 4 Extension Voice Mailbox VM free space provides information on the number of minutes seconds of free voice mailbox space The following functional buttons and fields are...

Page 88: ...If you find Voice Mail Settings are unavailable please refer to your system administrator The Voice Mail Settings page offers the following input options Maximum mail message duration lists the possib...

Page 89: ...r The checkbox activates the following input options Call Type drop down list includes the available call types PBX local calls to Quadro extensions SIP calls through a SIP server Auto for undefined c...

Page 90: ...Out of Office message automatically gets disabled and Voice Mail regular greeting gets activated again Restore default Greeting file will restore the default greeting file If the checkbox is selected...

Page 91: ...be reached through Routing The Address text field is used to define the address that ought to be included in the group The value in this field is strictly dependent on the Call Type defined in the sa...

Page 92: ...address extension or PSTN number as a search criteria Calling Phone requires the caller party s SIP address extension or PSTN number as a search criteria For Called and Calling Phone wildcards are av...

Page 93: ...e The Browse button is used to browse for the previously downloaded file with custom voice messages Attention Uploading the selected file will replace your custom voice messages Uploading custom messa...

Page 94: ...for the specified addresses and for all others Fig 3 17 Caller ID Based Services page Add opens the Caller ID Based Services Add Entry page where a new address can be defined Page consists of the fol...

Page 95: ...ID Based Services table The Caller ID Based Services Edit Entry page will appear in the browser window 2 Change the Description of the address if needed 3 Change the Call Type and the Address defined...

Page 96: ...ed without a warning The Restore Default Blocking Message File restores the default outgoing call blocking message if another user defined file has been previously selected When the checkbox is select...

Page 97: ...es will be automatically disabled The exception is cases when unconditional call forwarding is enabled from the handset see Feature Codes PSTN destinations with PSTN or Auto call type have priority in...

Page 98: ...he SMS Settings Send E mail checkbox enables email notifications sending to the user s mailbox when unconditional call forwarding on the corresponding extension from the certain caller takes place Thi...

Page 99: ...hange Password After the first boot up of the Quadro or if the Voice Mail Configuration Wizard is manually enabled by Quadro s administrator entering the Voice Mail Services for the first time will ac...

Page 100: ...age will be also forwarded Dial b to mark the message as Urgent or press pound to assign the Normal priority Dial Destination Number r Record a Message Dial additional Destination Number r Record a Me...

Page 101: ...fault Greeting Message d Restore Default Incoming Blocking Message d Restore Default Outgoing Blocking Message d Restore Default Name d Restore Default Out of Office Message r Stop Recording or Playba...

Page 102: ...s via IP to the remote Quadro Auto Attendant e g Office Asia and via PSTN to the desired destination see call codes below Access to Call Relay needs authorization Remote Configuration Menu This menu a...

Page 103: ...is previously routed to the Auto Attendant and entering the Auto Attendant menu caller is able to use the f menu to modify the Call Back destination for the already registered Caller in the Authorized...

Page 104: ...of Unconditional Call Forwarding service for Any Address or Other Addresses entries in the Caller ID Based Services table on the extension and to modify the certain forwarding destination e Non Perman...

Page 105: ...No Routes Configuration Management Automatically Backup Configuration disabled Event Settings Display notification for all except the following events which have Do nothing action assigned Login Pass...

Page 106: ...Self Codecs Preference for Inbound Calls disabled Universal Extension Recordings Default Percentage of System Memory 1 Authorized Phones Database No entries Call Statistics Enabled 100 entries for al...

Page 107: ...v2 MPEE 128 bit L2TP Server Configuration Subnet 172 31 2 0 24 Dynamic DNS Disabled Firewall Disabled Ping Stealth enabled IDS Enabled NAT Enabled Filtering Rules Outgoing Traffic MS File Sharing Bloc...

Page 108: ...essage notifications via phone call disabled Zero Out enabled to 00 default Attendant FAX redirection disabled Out of Office disabled Greeting message default Voice Mail Profiles undefined Group List...

Page 109: ...section you may not transfer the Licensed Materials to a third party Protection And Security Except as permitted under Section 5 of this Agreement you agree not to deliver or otherwise make available...

Page 110: ...ment is found to be illegal or unenforceable this Agreement shall not be rendered inoperative but the remaining provisions shall continue in full force and effect No Waiver Failure by either you or th...

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