Epson SureColor T2170 User Manual Download Page 175

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• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try

connecting with the spare cable.

• Check the model and specifications of the interface cable to see if the cable is appropriate for your

computer and printer.

• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your printer directly to your computer instead of the hub.

• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the

computer and connect the printer directly to the computer's USB port.

• Make sure the USB cable length does not exceed 10 feet (3 m).

Parent topic:

Solving Printing Problems

Related references

Interface Specifications

Print Head Moves But Nothing Prints

If the print head is moving and nothing prints, try these solutions:

• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the

printer has not been used for a long time the nozzles may be clogged.)

• If you see a message about motor self adjustment on the product's LCD screen, the printer is

adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the
printer.

Parent topic:

Solving Printing Problems

Related concepts

Print Head Nozzle Check
Print Head Cleaning

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems
Printout Quality Problems
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems

Parent topic:

Solving Problems

Summary of Contents for SureColor T2170

Page 1: ...Epson SureColor T2170 T3170 T5170 User s Guide ...

Page 2: ......

Page 3: ...ing the Control Panel 19 Using AirPrint 21 Assembling the Printer Stand and Paper Basket 21 Wi Fi or Wired Networking 35 Network Security Recommendations 35 Wi Fi Infrastructure Mode Setup 36 Selecting Wireless Network Settings from the Control Panel 37 Wi Fi Direct Mode Setup 39 Enabling Wi Fi Direct Mode 39 Wi Fi Protected Setup WPS 41 Using WPS to Connect to a Network 41 Printing a Network Stat...

Page 4: ...Printing Software 67 Selecting the Paper Settings for Each Source Control Panel 68 Paper Type Settings Control Panel 69 Printing from a Computer 70 Printing with Windows 70 Selecting Basic Print Settings Windows 71 Document Size Options Windows 73 Paper Source Options Windows 73 Print Mode Options Windows 74 Color Mode Options Windows 74 Level Options Windows 75 Using Layout Manager Windows 77 Sel...

Page 5: ...s Mac 102 Print Mode Options Mac 103 Color Mode Options Mac 103 Level Options Mac 104 Selecting Print Layout Options Mac 105 Selecting Advanced Settings Mac 105 Managing Color Mac 107 Color Matching Options Mac 108 Sizing Printed Images Mac 108 Selecting Printing Preferences Mac 108 Printing Preferences Mac 109 Printing Your Document Mac 110 Checking Print Status Mac 111 Printing CAD Drawings 112 ...

Page 6: ...n Ink Cartridges and Maintenance Box 138 Ink Cartridge and Maintenance Box Part Numbers 139 Removing and Installing Ink Cartridges 139 Replacing the Maintenance Box 142 Adjusting Print Quality 145 Print Head Maintenance 145 Print Head Nozzle Check 145 Checking the Nozzles Using the Product Control Panel 145 Checking the Nozzles Using a Computer Utility 147 Print Head Cleaning 149 Cleaning the Prin...

Page 7: ...nt Over a Network 173 Solving Printing Problems 174 Nothing Prints 174 Print Head Moves But Nothing Prints 175 Solving Paper Problems 175 Paper Feeding Problems 176 Printout Quality Problems 177 Roll Paper Jam Problems 177 Cut Sheet Paper Jam Problems 179 Solving Print Quality Problems 180 Overall Print Quality is Poor 180 Lines Are Misaligned 182 Prints are Scuffed or Smeared 182 Prints are Not P...

Page 8: ...e Specifications 196 Safety and Approvals Specifications 197 Notices 199 Important Safety Instructions 199 General Product Safety Instructions 199 Ink Cartridge Safety Instructions 201 LCD Screen Safety Instructions 202 Wireless Connection Safety Instructions 202 FCC Compliance Statement 203 Binding Arbitration and Class Waiver 203 Trademarks 207 Copyright Notice 207 A Note Concerning Responsible ...

Page 9: ...9 Epson SureColor T2170 T3170 T5170 User s Guide Welcome to the Epson SureColor T2170 T3170 T5170 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...econds SureColor T2170 Available 50 ml color or 80 ml black high capacity ink cartridges with next generation UltraChrome XD2 4 color all pigment ink HP GL2 support for CAD software Wirelessly print from computers tablets or smartphones Reliability Improved anti dust design for reduced print head nozzle maintenance PrecisionCore Micro TFP print head offers Precision Droplet Control Nozzle Verifica...

Page 11: ...63 7766 in the U S or 800 807 7766 in Canada Option or part Part number Printer stand and paper basket 24 SureColor T2170 T3170 C12C933151 Roll media spindle 24 SureColor T2170 T3170 C12C935701 Roll media spindle 36 SureColor T5170 C12C933131 Maintenance box C13S210057 Replacement printer cutter blade C13S210055 Output tray C12C936361 1 year extended Epson Preferred Plus service plan EPPT3151B1 Pa...

Page 12: ...s Check the printer part illustrations to learn about the parts on your printer Product Parts Front Product Parts Top Inside Product Parts Rear Control Panel Parts Parent topic Introduction to Your Printer Product Parts Front ...

Page 13: ...2170 T3170 4 Casters included with optional stand for SureColor T2170 T3170 5 Output tray optional for SureColor T2170 6 B1 size paper support available only on SureColor T5170 7 Edge guides 8 Auto sheet feeder 9 Cut sheet cover 10 Front cover Parent topic Printer Part Locations Product Parts Top Inside ...

Page 14: ...r cover 2 Paper feeder 3 Ink cartridges 4 Ink cartridge cover 5 Roll paper spindle 6 2 inch core paper stop left side is removeable 7 Roll paper spindle holders Parent topic Printer Part Locations Product Parts Rear ...

Page 15: ...LAN port 5 Status light 6 Data light 7 OPTION port for scanner connection 8 USB port 9 Airflow vents Caution Do not block the airflow vents shown above Parent topic Printer Part Locations Control Panel Parts 1 home button 2 power light 3 power button 4 LCD touchscreen ...

Page 16: ...s messages 2 Roll paper information When roll paper is not loaded is displayed 3 Paper Setting menu 4 Printer Status menu or Enlarged Copy if a scanner is connected 5 Settings menu 6 Message List displays notifications or warnings ...

Page 17: ...ply Status displays remaining ink cartridge and maintenance box levels Parent topic Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings Changing the LCD Screen Language Selecting the Date and Time Setting a Password and Locking the Control Panel Parent topic Introduction to Your Printer Changing the LCD Screen Languag...

Page 18: ...duct select the current date time and daylight saving phase in your area and choose your preferred date and time format Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Date Time Settings ...

Page 19: ...yboard to enter the current time and select OK 8 Press the home button to exit Parent topic Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed Network settings Certain Printer Settings Certain Maintenance Settings System Administration settings Web Config settings EpsonNet...

Page 20: ...ecurity Settings Admin Settings You see a screen like this 3 Select Admin Password 4 Select Register 5 Use the on screen keyboard to enter a password and select OK 6 Enter the password again to confirm and select OK Note Keep a copy of your password in a safe place 7 Select OK 8 Select Lock Setting On to lock settings A prompt appears confirming that you want to enable locked settings Select Yes t...

Page 21: ... the link below 3 Connect your Apple device to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Introduction to Your Printer Related topics Wi Fi or Wired Networking Assembling the Printer Stand and Paper Basket Follow these steps to assemble the printer stand and paper basket for ...

Page 22: ...in make sure you have enough space to set up the printer as shown here 1 2 inches 50 mm 2 12 inches 310 mm 3 6 inches 150 mm Note At least two people are required to lift the printer onto the stand after it is assembled ...

Page 23: ...23 1 Make sure you have all of these items for assembly 1 Left mounting bracket ...

Page 24: ...de 8 Right leg base square hole is the front side 9 Allen wrench 10 Paper basket rod 11 Left paper basket support rod 12 Right paper basket support rod 13 Screws 28 24 if thumbscrews are included 14 Screw holders 4 15 Thumbscrews 4 not included with all stands 2 Attach the support brace to the left leg base and the right leg base ...

Page 25: ...25 3 Use the Allen wrench to insert 8 screws four on each side into the holes on the support brace and leg bases 4 Attach the legs to the bases ...

Page 26: ...26 5 Insert 8 screws 4 on each side into the holes in the legs 6 Push in the cloth on the paper basket bar so it does not get caught between the bar and the legs and attach the bar to the legs ...

Page 27: ... sure the L and R stickers on the paper basket bar are correctly oriented with the L and R stickers on the leg bases 7 Insert 4 screws 2 on each side into the holes on the paper basket bar to secure it to the legs ...

Page 28: ...ers on the mounting brackets are correctly oriented with the left and right legs and attach them as shown 9 Insert 4 screws into 4 screw holders 2 on each side and insert them into the holes on the legs to secure the mounting brackets ...

Page 29: ...e the paper basket rod into the pocket on the end of the paper basket cloth 11 Insert the top of the paper basket support rods through the loops on the paper basket cloth and attach them to the paper basket rods ...

Page 30: ...30 12 Insert the ends of the paper basket support rods into the holes on the leg bases 13 Close the paper basket as shown ...

Page 31: ...31 14 On the back of the paper basket and stand attach the loops on the paper basket cloth to the hooks on the leg bases as shown 15 On the front of the stand lock the casters ...

Page 32: ...32 16 Have at least two people lift the printer using the indented areas as shown Caution Do not hold the printer by the paper support You may damage it ...

Page 33: ... place the printer on the stand 18 Do one of the following If your stand does not include thumbscrews insert 4 screws 2 on each side into the bottom of the mounting brackets to secure the printer to the stand On the left rear side insert the screw through the wired loop on the printer as shown ...

Page 34: ...ide into the bottom of the mounting brackets to secure the printer to the stand On the left rear side insert the thumbscrew through the wired loop on the printer as shown Parent topic Introduction to Your Printer Related references Optional Equipment and Replacement Parts ...

Page 35: ...over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Inst...

Page 36: ...ter or access point can be connected to your computer over a wireless or wired network Note You cannot connect to a wired and wireless network at the same time 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point ...

Page 37: ...downloading it from the Epson website The installer program guides you through network setup Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup o Change Settings Wi Fi Setup Wizard 4 Select the name of y...

Page 38: ...select To delete the previous character select To enter a space select Space 6 Select OK when you finish entering your password 7 Confirm the displayed network settings and select Start Setup to save them 8 If you want to print a network setup report select Print Check Report Otherwise select OK 9 Press the home button to exit You see the icon on the LCD screen and should be able to connect to you...

Page 39: ... or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication betwe...

Page 40: ...strator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Direct Start Setup Start Setup You see a screen like this ...

Page 41: ... your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for detai...

Page 42: ... If you are printing from a computer make sure you installed the network software from the Epson website Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network Before you begin make sure pap...

Page 43: ...B Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi Fi or Wired Networking Accessing the Web Config Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a co...

Page 44: ...tion If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall ...

Page 45: ...i Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Do...

Page 46: ...ng Wi Fi features make a note of your product s SSID network name and password Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup or Change Settings Others Disable Wi Fi 4 Select Yes to disable Wi Fi Par...

Page 47: ...l Paper Parent topic Media Handling Loading Roll Paper Load roll paper onto the spindle before loading the roll paper in the printer Note To prevent dust from accumulating inside the printer always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media Note This product does not support 3 inch core diameter media 1 Remove any tape and protective paper from t...

Page 48: ...48 3 Open the cut sheet cover 4 Release the central lock and open the roll paper cover 5 Remove the spindle 6 Remove the transparent paper stop from the spindle ...

Page 49: ...e fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper 9 Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper 10 Place the roll paper into the printer with the black end of the spindle on the right ...

Page 50: ...ver Note When you load B1 27 8 39 4 inches 707 1000 mm paper in the SureColor T5170 raise the B1 width paper support as shown or the printout may be scuffed or soiled Lower the support when printing on any other paper size 13 Select the paper type you loaded on the LCD screen and set the remaining amount if necessary If your printer includes a stand and paper basket make sure the paper basket is o...

Page 51: ...l manually To switch between automatic or manual cutting methods adjust the Auto Cut settings in the printer driver The setting selected in the printer driver overrides the control panel setting Cutting Roll Paper Manually Parent topic Roll Paper Handling Related references Roll Paper Options Windows Related tasks Selecting Advanced Settings Mac Cutting Roll Paper Manually You can keep your prints...

Page 52: ... dotted line as shown 5 To cut the paper select Cut If the auto cut setting is turned off only in the printer driver the paper is cut and the paper leading edge returns to the print wait position If the auto cut setting is turned off in the control panel select Cut to manually cut the paper with scissors or select Print Cutting Guideline to print a line on the paper to guide with manual cutting Pa...

Page 53: ...e roll paper rewinds and ejects automatically Note Make sure the roll paper is rewound completely before removing it from the printer 4 Hold both ends of the spindle and lift it up from the spindle holder 5 Remove the transparent paper stop from the spindle 6 Remove the spindle from the roll paper ...

Page 54: ...the paper 8 Reattach the transparent paper stop to the spindle 9 Place the spindle back into the printer 10 Close the roll paper cover and the cut sheet cover Note To prevent dust from accumulating inside the printer always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media Parent topic Roll Paper Handling Cut Sheet Handling You can load a variety of typ...

Page 55: ...ime Before printing on cut sheets remove any loaded roll paper close the auto sheet feeder and remove the output tray 1 Make sure Load paper is displayed on the home screen 2 Select Paper Setting Cut Sheet 1 sheet on the LCD screen 3 Open the cut sheet cover 4 Load one sheet of paper printable side up in portrait orientation Align the right edge of the paper with the right mark line and plastic le...

Page 56: ...ght to prevent a skew error or paper jam 6 Select the paper type and size you loaded on the LCD screen Note When you load B1 27 8 39 4 inches 707 1000 mm paper in the SureColor T5170 raise the B1 width paper support as shown or the printout may be scuffed or soiled Lower the support when printing on any other paper size ...

Page 57: ...ated references Compatible Epson Papers Paper Specifications Loading Paper in the Auto Sheet Feeder You can load up to 50 sheets of plain paper up to 0 1 inch 0 27 mm thick in the auto sheet feeder in the following sizes A3 11 7 16 5 inches 297 420 mm A4 8 3 11 7 inches 210 297 mm Letter 8 5 11 inches 216 279 mm or Legal 8 5 14 inches 216 356 mm Note Roll paper can remain loaded when using the aut...

Page 58: ...8 1 Attach the output tray optional for SureColor T2170 by inserting its hooks into the holes in the front of the printer 2 Make sure Load paper is displayed on the home screen 3 Open the cut sheet cover ...

Page 59: ...59 4 Tilt back the auto sheet feeder and pull the paper support extensions all the way out and upward ...

Page 60: ...60 5 Slide the edge guides out 6 Load paper printable side up into the auto sheet feeder ...

Page 61: ...d references Compatible Epson Papers Paper Specifications Removing Paper from the Auto Sheet Feeder Remove paper from the auto sheet feeder when you finish printing Note To prevent dust from accumulating inside the printer always remove any paper from the auto sheet feeder and keep the auto sheet feeder closed unless you are loading or unloading media ...

Page 62: ...62 1 Slide out the edge guides and remove the paper from the auto sheet feeder ...

Page 63: ...63 2 Fold down and push in the paper support extensions and close the auto sheet feeder ...

Page 64: ...gs Custom Paper Setting 4 Select a number for the custom paper configuration 5 Select Change Name and enter a name 6 Select OK when you are done 7 Select Change Reference Paper 8 Select a paper type that is similar to the paper that you want to use 9 Select Advanced Media Setting 10 Select any additional settings as necessary 11 When you finish changing the custom paper configuration settings pres...

Page 65: ...imaging epson ca Canada select your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Paper media availability varies by country Note For the most updated list of supported Epson papers visit proimaging epson com U S or proimaging epson ca Canada Roll Paper Paper Type Size Part number Amount Epson Singleweight M...

Page 66: ...0 5 m S041390 1 roll 36 inches 914 mm 100 feet 30 5 m S041391 1 roll Enhanced Adhesive Synthetic Paper 24 inches 610 mm 100 feet 30 5 m S041617 1 roll Cut Sheets Paper Type Size Part number Amount Epson Ultra Premium Photo Paper Luster Letter 8 5 11 inches 216 279 mm S041405 50 sheets Epson Premium Photo Paper Glossy Letter 8 5 11 inches 216 279 mm S041667 50 sheets Epson Premium Photo Paper Semi ...

Page 67: ...ss Photo Paper 170 Premium Semigloss Photo Paper 170 Epson Premium Photo Paper Glossy Premium Glossy Photo Paper Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Semigloss Photo Paper Epson Premium Luster Photo Paper 260 Epson Ultra Premium Photo Paper Luster Premium Luster Photo Paper Photo paper generic Photo Paper Generic Tracing paper vellum paper Tracing Paper Tracing Paper Low...

Page 68: ...change the default paper size and paper type for each source using the control panel on the product 1 Press the home button if necessary 2 Select Paper Setting You see a screen like this 3 Select the paper source you want to select settings for You see a screen like this ...

Page 69: ...e your paper type listed select Others in the menu Paper type loaded Paper Type setting Plain paper 16 to 20 lb 60 to 75 g m2 Plain Paper Coated paper generic Coated Paper Generic Epson Doubleweight Matte Paper Doubleweight Matte Epson Premium Photo Paper Glossy Premium Glossy Sheet Photo Paper Epson Premium Presentation Paper Matte Matte Paper Tracing paper vellum paper CAD Polyester banner gener...

Page 70: ...ing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Wind...

Page 71: ... print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Preferences Properties Print Settings or Printer Properties to view your print settings You see the Printer Settings window 4 Select the Current Settings option or a cu...

Page 72: ...tings Note Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window 9 Select the Select Target setting that matches the type of document you are printing Note If you want the printer driver to determine print settings based on the document type select the Simple Settings checkbox Deselect the checkbox if you want to select your own color correction p...

Page 73: ...vel Options Windows Using Layout Manager Windows Parent topic Printing with Windows Related tasks Printing Your Document Windows Document Size Options Windows You can select any of the Document Size options to size your printed image Same as Paper Size Sizes your printed image to fit the selected paper size Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loa...

Page 74: ...s Parent topic Selecting Basic Print Settings Windows Color Mode Options Windows You can adjust the Color Mode setting to fine tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space Line Drawing Optimizes col...

Page 75: ...CC profile is required if color management is turned off Click Settings to open the Color Controls window where you can specify values for adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones You can choose from two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Level Options Windo...

Page 76: ...be reduced Quality Select to prioritize print quality over print speed Max Quality Select to use the maximum print quality print speed may be slower Quality Options Select print speed or print quality levels using a slider Parent topic Selecting Basic Print Settings Windows ...

Page 77: ...77 Using Layout Manager Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing ...

Page 78: ...78 You can also place the same print data multiple times as shown here ...

Page 79: ...79 You can place print data in different sizes and orientations to maximize media usage as shown here ...

Page 80: ...80 You can place print data on roll paper as shown here 1 Open the file you want to print in your application 2 Select the print command in your application ...

Page 81: ...ne page in the layout 6 Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data The pages are added to the Layout Manager screen 7 Do the following to arrange objects on the Layout Manager screen Drag pages to move and resize them Use the tool buttons and the Object menu to align and rotate pages Resize and replace whole pages in the Preference or Arrangement ...

Page 82: ...ave the file and close the Layout Manager screen To open the saved file later for editing or reprinting right click the printer icon in the Windows taskbar click Layout Manager and select the file Parent topic Selecting Basic Print Settings Windows Selecting Print Layout Options Windows You can select a variety of layout options for your document on the Layout tab To select multiple copies and the...

Page 83: ...ote Available options depend on the Paper Source setting Folded Double Side Prints two consecutive pages on one sheet of paper The second page is flipped and printed next to the first page allowing the sheet to be folded to make a 2 sided document Click Settings to select a binding edge option and set margins N up Prints 2 2 up or 4 4 up pages on one sheet of paper Click Settings to choose the num...

Page 84: ...Vertical Centering To adjust the ink saturation level select Advanced Media Control To create or edit custom printing settings select Custom Settings To print a color background on the page select the Print Bckg Color checkbox and click Color Settings to select the color you want to use To print the time date and other information about your print job at the top or bottom of the page select the Jo...

Page 85: ...margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed from their defaults using custom media settings Auto Rotate Automatically positions the image or print data to fit the roll paper Print Page Line Prints lines between pages as a guide for manual cutting Save Roll Paper When Auto Cut is enabled the printer cuts the roll pa...

Page 86: ... the print head if you notice banding or gaps in your printouts Click Epson Status Monitor 3 to check the printer s status Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen or add a shortcut to the utility in the Windows taskbar Click Print Queue to display a list of all waiting print jobs view information on the data waiting to be printe...

Page 87: ... multiple computers Select a Language option for the language you want to use for the printer software screens Parent topic Printing with Windows Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using a Computer Utility Printing Your Document Windows Once you have selected your print settings you are ready to save your settings and print 1 Click OK to save your s...

Page 88: ...pic Printing Your Document Windows Saving Sharing and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Editing Print Setti...

Page 89: ... following as necessary If you need to delete a group of settings you have created select the name of the group of settings from the list and click Delete To export the settings select the name of the group of settings click Export select a location and enter a file name To import a group of settings click Import select the file you want to use and click Open Then use the settings to print Once cu...

Page 90: ...Basic Print Settings Windows Printing Your Document Windows Editing Print Setting Displays Windows You can arrange the displayed print settings so you can easily select the settings you use most often 1 Click the Utility tab in the printer software 2 Select Menu Arrangement You see this window ...

Page 91: ...items within the folder remain 5 Click Save Parent topic Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access th...

Page 92: ...them as needed for printing in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow ...

Page 93: ...ick OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Printing with Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 94: ...c update feature you can check for updates manually Parent topic Printing with Windows Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your product To print with addit...

Page 95: ...ent for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window like...

Page 96: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 97: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 98: ...elect the basic settings for the document you want to print 1 Open a document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting o...

Page 99: ...fferent depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 100: ...may need to select Advanced before you can select Printer Settings For more information about printer settings click the button You see a screen like this Note Depending on the Mac OS version you are using you may not see a Printer Settings option If not select Printer Features from the pop up menu and scroll down to view all of the driver options 9 If you want your printout to be a different size...

Page 101: ...own color correction print mode or other settings 13 If you want to prioritize quality over print speed select Print with High Quality 14 If you deselect the Simple Settings checkbox the following options are available Print Mode choose a printout color Color Mode choose a color mode to fine tune printout colors Level choose speed or quality as the printing priority High Speed select to speed up p...

Page 102: ...loaded Output Size Sizes your printed image to fit the selected output size Specify Size Sizes your printed image to a specified size Retain Scale Retains the size of the original image Banner Select when using an application designed for banners Parent topic Selecting Basic Print Settings Mac Paper Source Options Mac You can select any of the available options in the Source menu to print on the p...

Page 103: ...n adjust the Color Mode setting to fine tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space Line Drawing Optimizes color correction for line drawings by processing the border between lines and the backgrou...

Page 104: ... and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Mac Level Options Mac You can select a print speed or print quality priority for your printouts Speed Select to prioritize print speed over print quality quality may be reduced Quality Select to prioritize print quality over print speed Max Quality Select to use the maximum print quality print s...

Page 105: ...er Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Advanced Settings Mac You can select roll paper settings and adju...

Page 106: ...s manually Normal Cut Creates a margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed from their defaults using custom media settings 3 Select the following settings as necessary Select the Auto Rotate checkbox to automatically position the image or print data to fit the roll paper Select the Print Page Line checkbox to prin...

Page 107: ...tings adjust the Black and Color settings and click OK Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options Color Matching Options Mac Parent topic Printing on a ...

Page 108: ...nto sets of documents select the Collate pages checkbox To print only selected pages in a multi page document select an option from the Pages to Print pop up menu To adjust the order in which pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination P...

Page 109: ...screen like this 4 Select any of the available printing options 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select from these settings on the Options tab Acquire printer information automatically Ensures that the paper size and paper type settings are automatically updated if paper is loaded or changed after closing the print window ...

Page 110: ...ting conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Default media type Select the Media Type that you want to use as the default in the printer driver Parent topic Selecting Printing Preferences Mac Printing Your Document Mac Once you have selected ...

Page 111: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 112: ...Supply Levels Parent topic Printing Your Document Mac Printing CAD Drawings Your product can print CAD drawings from CAD software applications You can print them from the printer driver or change settings in the product to emulate HP GL 2 or HP RTL modes Note Not all HP GL 2 and HP RTL features are supported on the product Printing CAD Drawings from the Printer Driver Printing CAD Drawings in HP G...

Page 113: ...lect your product as the printer 3 Click Properties 4 On the Device and Document Settings tab click Custom Properties You see the printer driver window 5 Select the Document Size and Output Size settings as necessary 6 Select the Source setting 7 Select the Media Type setting 8 Choose one of the CAD Line Drawing options as the Select Target setting 9 Select any other printing settings as necessary...

Page 114: ...mphasized Note Not all HP GL 2 and HP RTL features are supported on the product 1 Press the home button on your product if necessary 2 On the LCD screen select Settings General Settings Printer Settings Universal Print Settings You see this screen 3 Make sure the Paper Source setting is set to Roll Paper Note If roll paper is not selected when HP GL2 or HP RTL print data is sent an error occurs 4 ...

Page 115: ...ting to HP GL 2 If you are printing over a network select Network and change the Printing Language setting to HP GL 2 Note Make sure you return the Printing Language setting to Auto when you are done printing in HP GL 2 mode 10 Open the file you want to print in your CAD software 11 Click Plot and select your product as the printer 12 Start printing your drawing from the CAD software Parent topic ...

Page 116: ...ed list of supported scanners Connecting a Scanner to Your Printer Placing Originals in the Scanner Printing Enlarged Copies from the Scanner Connecting a Scanner to Your Printer You can connect a supported scanner directly to the printer to print out enlarged copies 1 Turn off the printer and the scanner 2 Connect one end of the USB cable supplied with the scanner to the scanner port and the othe...

Page 117: ...riginals Do not use the ADF if the original is printed on thick paper or cardstock Do not use the ADF if JIS B1 or A0 is selected as the Reduce Enlarge setting If multiple copies are made from an original placed on the scanner glass the original is scanned for each copy Make sure all copies have finished printing before opening the scanner cover Parent topic Using Your Printer as a Copier Printing...

Page 118: ...to set the output size Note If you select Auto Fit Page the copy is enlarged to fit the width of the roll paper 6 Select any other settings as necessary 7 Select the number of copies as the Copies setting 8 Select Copy on the printer LCD screen or the scan button on the scanner to begin copying Supported Copy Sizes Parent topic Using Your Printer as a Copier Supported Copy Sizes The following orig...

Page 119: ...11 inches 216 279 mm Output size A0 33 1 44 inches 841 1189 mm A1 23 4 33 1 inches 594 841 mm A2 16 5 23 4 inches 420 594 mm B1 27 8 39 4 inches 707 1000 mm B2 19 7 27 8 inches 500 707 mm 17 22 inches 432 559 mm 22 34 inches 559 864 mm 34 44 inches 864 1120 mm Note The original size depends on the scanner you are using Not supported on SureColor T2170 T3170 Parent topic Printing Enlarged Copies fr...

Page 120: ...tem Administration Settings Menu Maintenance Menu Printer Status Print Menu Accessing the Printer s Menus You can use the printer menus to adjust the settings that control how your printer works 1 Press the home button if necessary 2 Select Settings on the LCD screen You see this screen 3 Press the up or down arrow to scroll through the menus or swipe up or down on the LCD screen Note To return to...

Page 121: ...ted from the paper feeder Feed Cut Paper Backward Forward Cut Moves the paper backward or forward or cuts it using the built in cutter Media Adjust Start Prints an adjustment pattern to check and adjust print quality or custom paper settings follow the on screen instructions Advanced Media Setting Various options See the Advanced Media Setting table below Manage Remaining Amount Setup Select On to...

Page 122: ... 3 mm Back Tension Auto Standard High Extra High Select High or Extra High if paper wrinkles during printing Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of time the print head pauses to allow drying after each pass Drying Time per Page Select from 0 to 60 minutes for the amount of time the printer pauses to allow drying after each page is printed Auto Cut On Off Sel...

Page 123: ...ow the on screen instructions Change Paper Type Paper Size Paper Type Select Plain Paper Coated Paper Generic or Premium Glossy Sheet Select Others to choose another paper type Paper Size Select a paper size or select User Defined if your desired size is not listed Parent topic Using the Control Panel Menus Related tasks Loading Roll Paper Creating Custom Paper Configurations Selecting the Paper S...

Page 124: ...Startup On Off Selects whether to turn the printer on or off when the circuit breaker switch is turned on Date Time Settings Date Time Enters the date and time Time Difference Sets the time difference for coordinated universal time UTC Language Various languages Selects the language used on the LCD screen Operation Time Out On Off Select On to return to the Home screen after a few minutes of inact...

Page 125: ...ings table below HP GL 2 Unique Settings Various options See the HP GL 2 Unique Settings table below Thick Paper On Off Select On to widen the platen gap to prevent scuffing if you are printing on thick paper Bidrectional On Off Select On if you want the print head to move left and right during printing Select Off to decrease misalignment of ruled lines but slow down printing PC Connection via USB...

Page 126: ...on roll paper if Auto Cut is turned off After Print Options Hold Paper Select to hold paper in the paper eject slot after printing manually grasp the edge of the paper and remove it from the printer to prevent it falling on the floor Eject Paper Select to fully eject cut sheets or automatically cut roll paper after printing Custom Paper Setting Setting Options Description Change Name Use the keybo...

Page 127: ...10 seconds for the amount of time the print head pauses to allow drying after each pass Drying Time per Page Select from 0 to 60 minutes for the amount of time the printer pauses to allow drying after each page is printed Auto Cut Select On to automatically cut roll paper after each page is printed or select Off to cut paper manually Restore Default Restores the custom setting to the defaults Univ...

Page 128: ...n Auto is selected Adds the value selected for the page margin outside the size selected for the base output size when set to a standard size Page Margin 3 mm 5 mm Select the top bottom left and right margin values for roll paper Note Margins are 3 mm for cut sheets regardless of the setting Smoothing On Off Select On to print at the maximum resolution for the selected paper type Note This may res...

Page 129: ... printing topographical maps Line Drawing Perform color correction when printing CAD drawings and other line drawings Off No Color Management No color correction is performed HP GL 2 Unique Settings Adjust these settings as necessary when printing in HP GL 2 or HP RTL mode Setting Options Description Rotate 0 90 180 270 Rotate the coordinates of the drawn data counterclockwise before printing Orig...

Page 130: ...gs Off No Color Management No color correction is performed Select Palette Software Print according to the pen configurations set in the application and ignore the built in printer palette Default Print according to the built in printer palette settings logical pen with a pen width of 0 35 mm and 256 colors Palette A Palette B Print according to the built in printer palette settings specified unde...

Page 131: ...tatus Displays current communication status and connection settings Wi Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Connection Check Confirms the network status You can also print a connection check report Advanced Displays advanced information such as TCP IP settings You can enable or disable...

Page 132: ...t date time length unit and language settings Firmware Update Update Select Start Checking to access the Epson website and search for a firmware update The printer must be connected to the internet Follow the prompts to update the firmware which can take up to 5 minutes Note Do not turn off or unplug the printer during a firmware update or you may damage the printer Notification Select On to allow...

Page 133: ...rtridge replacement procedure Replace Maintenance Box Displays the maintenance box replacement procedure Replace Cutter Displays the cutter replacement procedure Powerful Cleaning Perform if the nozzle check pattern still has faint or missing areas after performing a head cleaning three times in a row Discharging Charging Ink Perform if you are transporting or storing the printer in 14 F 10 C or l...

Page 134: ...and network settings Setting Options Description Print Status Sheet Configuration Status Sheet Prints a summary of current printer settings Network Wired LAN Wi Fi Status Displays current communication status and connection settings Wi Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Parent topic ...

Page 135: ...o Epson for proper disposal please go to epson com recycle for more information Check Cartridge and Maintenance Box Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expended or when the maintenance bo...

Page 136: ...ce Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Ink Cartridge and Maintenance Box Status with Windows You can check your ink cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar o...

Page 137: ...ent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your...

Page 138: ...ncompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status Parent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink maintenance boxes and paper at epson com U S sales...

Page 139: ...ge or maintenance box Note For best printing results use up a cartridge within 6 months of opening the package Maintenance box part number C13S210057 Ink color 26 ml 50 ml 80 ml Black T40V120 T40W120 Cyan T40V220 T40W220 Magenta T40V320 T40W320 Yellow T40V420 T40W420 Parent topic Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replac...

Page 140: ...ress the tab on the ink cartridge cover and lift to open the cover 5 Push in the tab at the top of the ink cartridge and pull it out Note Dispose of used cartridges carefully Do not take the used cartridge apart or try to refill it ...

Page 141: ...to your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 6 Gently shake the new ink cartridge for about 10 seconds 7 Remove the cartridge from the package and peel off the yellow tape Caution Do not remove any other labels or seals or ink may leak Do not touch the areas on the ink cartridge as shown below ...

Page 142: ... as the printer The valve in the ink supply port is designed to contain any excess ink but do not touch the ink supply port or surrounding area Always store ink cartridges with the label facing up do not store cartridges upside down Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Maintenance Box Replace th...

Page 143: ... ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away 3 Remove the new maintenance box from the package Caution Do not touch the chip on the side of the maintenance box or you may damage the product ...

Page 144: ... box in the bag supplied with the new box and seal the bag Note Dispose of the used maintenance box carefully 6 Close the maintenance box cover Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related references Optional Equipment and Replacement Parts ...

Page 145: ... clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Parent topic Adjusting Print Quality Related tasks Removing and Installing Ink Cartridges Print Head Nozzle Check You...

Page 146: ... like this 4 If you want to change the paper source that the nozzle check pattern prints on select Paper Source Otherwise select Start to print the nozzle check pattern The nozzle check pattern prints 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning ...

Page 147: ...ct Control Panel Using the Powerful Cleaning Utility Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure roll paper or cut sheet paper is loaded in the printer 2 Do one of the following Windows Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar or click th...

Page 148: ...148 You see a window like this 4 Click Print The nozzle pattern prints ...

Page 149: ... Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low Yo...

Page 150: ...t paper is loaded in the printer 2 Press the home button if necessary 3 Select Settings Maintenance Head Cleaning You see a screen like this 4 Select Start to begin the cleaning cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 5 Select Yes to ...

Page 151: ... Using the Product Control Panel Using the Powerful Cleaning Utility Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure roll paper or cut sheet paper is loaded in the printer 2 Do one of the following Windows Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar ...

Page 152: ... cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 5 Click Print Nozzle Check Pattern The nozzle pattern prints ...

Page 153: ...leaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility Using the Powerful Cleaning Utility Using the Powerful Cleaning Utility If print head nozzles are still clogged after cleaning the print head three times run the Powerful Cleaning utility from the product control panel This process consumes a lot of ink to clean the clogged nozzles 1 Press the home...

Page 154: ...When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 4 Select Yes Start to print a nozzle check pattern The nozzle pattern prints ...

Page 155: ...rint Quality Using the Product Control Panel If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to adjust print quality using the product control panel 1 Make sure roll paper or cut sheet paper is loaded in the printer You need at least this much paper to print the adjustment pattern Roll paper 16 5 inches 420 ...

Page 156: ...n roll paper with Auto Cut turned off do not remove or pull out the paper until the second set of alignment patterns prints 6 Follow the instructions on the LCD screen to select the best patterns for the first set of adjustment patterns and select OK The second set of adjustment patterns prints Note If you are printing on cut sheets smaller than A2 16 5 23 4 inches 420 594 mm size load the second ...

Page 157: ... sheet feeder 1 Load a few sheets of plain paper in the auto sheet feeder 2 Press the home button if necessary 3 Select Settings Maintenance Paper Guide Cleaning You see a screen like this 4 Select Start to clean the paper guide The paper is ejected 5 Check the ejected paper to see if it is clean If you see ink smears press and hold Run Again Repeat until there is no more ink on the ejected paper ...

Page 158: ... to remove excess ink 1 Make sure roll paper is loaded in the printer 2 Press the home button if necessary 3 Select Paper Setting Roll Paper Feed Cut Paper 4 Press and hold Forward until there are no ink smears on the ejected roll paper 5 Select Cut to cut the roll paper Parent topic Adjusting Print Quality Related tasks Loading Roll Paper ...

Page 159: ...g the Cutter If you notice that your paper does not cut cleanly you may need to replace the cutter You will need a Phillips head screwdriver Caution Do not remove the protective material from the new cutter until instructed to do so Do not drop the cutter or knock it against anything or you may chip the blade 1 Press the home button if necessary 2 Select Settings Maintenance Replace Cutter Start 3...

Page 160: ...er to loosen the screw holding the cutter in place and carefully remove the cutter Place the cutter in a plastic bag and dispose of it properly Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 161: ...holes in the product and insert the cutter Tighten the cutter screw securely Note Make sure the screw is tightened securely otherwise the cut position may be slightly shifted or skewed 6 Remove only the protective material from the cutter shown here ...

Page 162: ...bed here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the product from printing or ink may leak Note Before storing your product for a long period replace low expended or expired i...

Page 163: ...duct has been moved Caution Do not move the product with locked casters Avoid areas with steps or uneven flooring Note If you are transporting or storing the product below 14 F 10 C you must discharge the ink See the link below for instructions 9 Place the product in its original packing materials if possible or use equivalent materials with cushioning around the product 10 After the printer is mo...

Page 164: ... the ink Replace the maintenance box first if the remaining capacity is low 1 Turn on the product 2 Remove all the paper from the product 3 Press the home button if necessary 4 Select Settings Maintenance Discharging Charging Ink Start The ink cartridges move to the replacement position 5 Open the front cover 6 Open the ink cartridge cover remove all the ink cartridges and set them aside 7 Close t...

Page 165: ...CD screen open the front cover and the ink cartridge cover again 9 Reinsert all the ink cartridges 10 Close the ink cartridge cover and the front cover The product automatically turns off Parent topic Moving or Transporting Your Product Related tasks Checking Ink Cartridge and Maintenance Box Status on the LCD Screen ...

Page 166: ...are automatically checks for updates You can also manually update the software by selecting Software Update here Access the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the ...

Page 167: ... not perform head cleaning until you replace the maintenance box with a new one The used maintenance box may be reinstalled after cleaning is completed Command Error Check the printer driver setting Select Cancel to stop printing Make sure that the printer driver you are using supports your product Scanner Error Refer to manual for details Release the scanner transportation lock as described in yo...

Page 168: ...Problems Related references Where to Get Help Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Connecting a Scanner to Your Printer Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all Note This setting can be locked by...

Page 169: ...e selected settings Select No if you want to cancel the operation Parent topic Solving Problems Solving Printer Problems Check these sections if you have problems operating your product Printer Does Not Turn On LCD Screen Shuts Off Parent topic Solving Problems Printer Does Not Turn On If the printer does not turn on try these solutions Make sure the power cable is securely connected Make sure the...

Page 170: ...and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cannot Print Over a Network Parent topic Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point try these solutions If you...

Page 171: ...a network status sheet or access Web Config on the browser for your device and check the number of connected devices If 4 devices are already connected disconnect a device by deleting the product s SSID from the Wi Fi screen of that device If fewer than 4 devices are connected check the accuracy of your other network settings move your device closer to your product and try connecting again If you ...

Page 172: ... network See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Resetting Control Panel Defaults Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window try these solutions Turn your product off wait...

Page 173: ...eless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Try restarting your router following the instruction...

Page 174: ... 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions If you are connecting the product via EpsonNet Setup and the Wi Fi icon does not appear lit on the LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related tasks Printing a Network Statu...

Page 175: ...ng Printing Problems Related references Interface Specifications Print Head Moves But Nothing Prints If the print head is moving and nothing prints try these solutions Print a nozzle check pattern If the pattern does not print correctly clean the print head again If the printer has not been used for a long time the nozzles may be clogged If you see a message about motor self adjustment on the prod...

Page 176: ...dle If wrinkles appear on roll paper adjust the Back Tension setting If you cannot insert paper easily into the paper feed slot make sure the paper is perfectly flat and not curled Do not load more than one piece of cut sheet paper Make sure your paper meets the specifications for your product Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in ...

Page 177: ...d from the printer If the paper creases as it ejects into the paper basket close the paper basket and support the printout with your hands before it touches the floor The paper basket and stand are optional for the SureColor T2170 T3170 Parent topic Solving Paper Problems Related tasks Cutting Roll Paper Manually Replacing the Cutter Roll Paper Jam Problems If roll paper has jammed in the printer ...

Page 178: ...he roll paper cover and the cut sheet cover 5 Remove the jammed paper from the front of the product 6 Open the front cover and remove any other jammed paper as necessary Note Do not touch the print head 7 Close the front cover 8 Turn the printer off and on ...

Page 179: ...ged or folded sections of paper Parent topic Solving Paper Problems Related tasks Loading Roll Paper Cutting Roll Paper Manually Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product follow the steps here to clear the jam 1 Remove any jammed paper from the front of the product 2 Open the front cover ...

Page 180: ...lity Overall Print Quality is Poor Lines Are Misaligned Prints are Scuffed or Smeared Prints are Not Positioned Properly Too Much Ink is Consumed Parent topic Solving Problems Overall Print Quality is Poor If you notice that your print quality is uneven too light too dark or there are lines in the print banding try these solutions Run a nozzle check to see if any of the print head nozzles are clog...

Page 181: ...covers are closed during printing Keep all printer covers closed unless you are loading or unloading media to prevent dust from accumulating inside the printer Check the ink levels on the LCD screen Replace any cartridges that are low on ink Enable color management in the software application or in the printer driver If you are using non Epson media make sure you create a custom paper configuratio...

Page 182: ...If you are using cut sheet paper check that changes in humidity and temperature have not made the paper wavy or curled up on the edges Flatten the paper before loading it or use new paper If the surface of the paper is scuffed select a wider Platen Gap setting If you are printing on thick paper make sure the Thick Paper setting is enabled in the Printer Settings menu If the bottom edge is scuffed ...

Page 183: ...e LCD screen Make sure the Detect Paper Meandering setting in Printer Settings is set to On Margin settings made in the printer driver have priority over margin settings made in the control panel Parent topic Solving Print Quality Problems Related references Printer Settings Menu Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Too Much Ink is Consumed If you...

Page 184: ...ving Problems Related tasks Connecting a Scanner to Your Printer Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product Software Windows You can uninstall and then re i...

Page 185: ... instructions 4 Restart your computer then re install your software Note If re installing your product software does not solve a problem contact Epson support Parent topic Uninstall Your Product Software Related references Where to Get Help Uninstalling Product Software Mac In most cases you do not need to uninstall your product software before re installing it However you can download the Uninsta...

Page 186: ...e Epson Preferred Limited Warranty Plan Dial 888 377 6611 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Note If you experience difficulty with the toll free number call 562 276 1305 U S Before you call make sure you have your printer serial number and proof of purchase Visit epson com support U S or epson ca support Canada and select...

Page 187: ...187 your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 188: ... Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 W...

Page 189: ...gher Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time...

Page 190: ...79 mm Legal 8 5 14 inches 216 356 mm Thickness 0 005 to 0 01 inch 0 12 to 0 27 mm Loading capacity Plain paper 50 sheets Other paper types 5 sheets Cut sheet paper 1 sheet Width SureColor T2170 T3170 8 23 to 24 inches 210 to 610 mm SureColor T5170 8 23 to 36 inches 210 to 914 mm Length 11 to 46 8 inches 279 4 to 1189 mm Thickness 0 005 to 0 01 inch 0 12 to 0 27 mm Parent topic Technical Specificat...

Page 191: ...elow are the standard settings 1 Printable width SureColor T2170 T3170 12 95 to 24 inches 329 to 610 mm SureColor T5170 12 95 to 36 inches 329 to 914 mm 2 Printable length 11 to 708 67 inches 279 4 to 18000 mm 3 Left right margin 0 12 inch 3 mm minimum 4 Bottom margin 0 12 to 1 77 inches 3 to 45 mm 5 Top margin 0 12 to 1 18 inches 3 to 30 mm ...

Page 192: ...92 Cut sheet auto sheet feeder 1 Printable width 8 27 to 11 69 inches 210 to 297 mm 2 Left right top bottom margin 0 12 inch 3 mm 3 Printable length 10 98 to 16 54 inches 279 to 420 mm Cut sheet 1 sheet ...

Page 193: ...nter setup and not for resale After some ink is used for charging the rest is available for printing Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Type Epson ink cartridges Pigment ink Cyan Magenta Yellow Black Cartridge li...

Page 194: ...t topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications SureColor T2170 Height 9 05 inches 230 mm Width 38 19 inches 970 mm Depth 20 0 inches 505 mm Weight without ink cartridges 57 52 lb 27 kg SureColor T3170 Dimensions include the attached output tray Height 9 05 inches 230 mm Width 38 19 inches 970 mm Depth 31 92 inches 811 mm ...

Page 195: ...h 38 67 inches 982 mm Weight without ink cartridges or output tray 101 41 lb 46 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 1 4 A Power consumption Printing approximately 28 W Ready mode approximately 8 0 W Sleep mode approximately 1 6 W Power off mode approximately 0 2 W Parent topic Technical Spe...

Page 196: ...perating recommended 40 to 60 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type High Speed USB port compatible with USB 2 0 specification OPTION port SuperSpeed USB port compatible with USB 3 0 specification USB port Parent topic Technical Specifications Network Interface Specifications Wi Fi Standards IEEE802 11b g n Securities WEP 64 128bit WPA P...

Page 197: ...T IEEE802 3az Energy Efficient Ethernet connected device should comply with IEEE802 3az standards Note Use a category 5 or higher shielded twisted pair cable for all interfaces Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B This equ...

Page 198: ...ference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65...

Page 199: ...afety Instructions Wireless Connection Safety Instructions Parent topic Notices General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place...

Page 200: ... It will not operate properly if it is tilted or at an angle Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the cabinet or insert ob...

Page 201: ...o not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not put your hand inside the product or touch any cartridges during printing Install a new ink cartridge immediately after removing an expended one Leaving cartr...

Page 202: ...If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy...

Page 203: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 204: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 205: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 206: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 207: ...n The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abu...

Page 208: ...d material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency...

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