Epson Stylus Pro 5000, Service Manual, Page: 324 / 780

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5
Troubleshooting Procedures
Conflicting network settings in Setup and on the customer’s workstation.
• Printing problems caused by the inappropriate Setup options.
• Application-specific printing errors caused by missing or incorrectly placed printer
description files.
Printing to the RIP Station 5000
If the user can print a RIP Station 5000 Test Page, but cannot print a job from a
workstation on the network, you may have to make a service call. However, first make
sure the network administrator has done the following:
• Checked all components of the network including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Checked the corrective actions listed in “RIP Station 5000 Error Messages” in the User
Guide.
• Confirmed that the applicable network settings in Setup (such as
AppleTalk zone, IP
address, Subnet mask, and Gateway address ) match the settings used in the network.
When you make a service call, visually check the back panel of the RIP Station 5000 to
make sure that the appropriate network connections are in place.
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot
print quality problems, copy a Test Page to make sure that the printer itself does not need
servicing or adjusting.
Note: EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.