Epson Stylus Pro 5000, Service Manual, Page: 308 / 780

5-4
5
Troubleshooting Procedures
• Has the customer noted any error messages on the RIP Station 5000 or the printer
screen?
If the answer to any of these questions is yes, refer the customer to “RIP Station 5000
Error Messages,” in the
User Guide.
If the customer has followed the corrective actions in the User Guide and has failed to
solve the problem, be prepared to make a service call. Keep a log of the failures and
messages the customer has observed.
3. Has the customer made any network changes?
If so, request that the customer’s network administrator verify the RIP Station 5000
network requirements. See “Checking network connections” on page 5-19.
4. Has the customer added or removed any equipment that might impact the operation of
the RIP Station 5000?
If so, obtain a list of the modifications. This should direct you toward possible problem
areas. For example, if the hard disk drive has been replaced, system software may need to
be reinstalled.
5. Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more
successful using different print settings.
If your preliminary phone call fails to clear up the problem, proceed to the second phase,
the preliminary on-site checkout.
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to eliminate obvious problems such as
loose or missing cables and connectors, or loosely seated printed circuit boards.
Checking the interface cables
Before you open the RIP Station 5000 to check internal components:
• Check that all interface cables to the system are plugged into the proper connectors on
the back panel of the chassis (see Figure 5-2).
• Make sure the power cable is plugged into the wall supply.
• Make sure that the power switch on the back panel of the RIP Station 5000 is turned
on.