46
Troubleshooting
❏
Make sure your paper isn’t damaged, old, dirty,
or loaded face down. If it is, reload a new stack of
paper with the glossy side up.
Colors in your photo are wrong or missing.
❏
Make sure the Color Effect setting is set to Color
for color photos. See “Printing Photos in Black and
White or Sepia” on page 18.
❏
The print head nozzles may need cleaning; see
“Cleaning the Print Head” on page 40.
❏
The photo cartridge may be old or low on ink. To
replace the cartridge, see “Replacing the Photo
Cartridge” on page 33.
Problems With Paper Feeding
Paper doesn’t eject fully or is wrinkled.
If it’s wrinkled when it ejects, the paper may be damp
or too thin.
Paper doesn’t feed correctly or jams in the printer.
❏
Make sure the paper support is pulled up, all the
way out, and is not leaning on the handle. The
handle should be all the way down in back of
PictureMate. Make sure the handle is not resting
on the paper. See “Loading Paper” on page 12.
❏
If paper doesn’t feed, remove it from the paper
support, reload it against the right edge, then slide
the left edge guide against the paper (but not too
tightly).
❏
If multiple pages feed at once, remove the paper
from the paper support, separate the sheets, and
carefully reload it.
❏
If paper jams, remove the paper, then press the
x
Start button to clear the jam.
❏
Load paper glossy side up. Load up to a
maximum of 20 sheets. Place the paper against the
right edge and slide the edge guide against it, but
not so tight that paper can’t move.
❏
Don’t load plain paper; this may damage
PictureMate.
❏
Make sure you are using available paper for this
printer (see “Consumable Products” on page 49).
Store paper flat to help prevent curling.
Summary of Contents for PictureMate 100
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