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Chapter- 7

Troubleshooting

If you have any problems with your computer, refer to this
chapter. You can correct most problems by adjusting a cable
connection, repeating a software procedure, or resetting the
computer.

If you are reading this manual online, be sure to print out
this chapter before performing any of the steps it describes.

The troubleshooting suggestions in this chapter are organized
in general categories, as listed below. Within each category, a
more specific problem is described with possible solutions.

The following issues are included:

Identifying your system

Computer will not start

Computer does not respond

Keyboard problems

M o u s e p r o b l e m s

M o n i t o r p r o b l e m s

Diskette problems

Diskette drive problems

Hard disk drive problems

CD-ROM drive problems

Troubleshooting

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Summary of Contents for Endeavor Pro

Page 1: ...EPSON User s Guide a EPA POLLUTION PREVENTER Printed on recycled paper with at least 10 post consumer content ...

Page 2: ... recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice TRADEMARKS EPSON is a registered tradem...

Page 3: ...cord with the computer make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this Users Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified servi...

Page 4: ...don d alimentation de l ordinateur n est pas abîme ni effiloché Dans le cas où on utilise un cordon de rallonge avec l ordinateur s assurer que l intensite en amperes requise pour tous les appareils branches sur ce cordon ne soit pas superieure à la capacite du cordon S assurer aussi que cette intensité ne dépasse jamais la somme de 15 amperes pour l ensemble des appareils Sauf dans les cas spécif...

Page 5: ...iftungsschlitze ein Verwenden Sie nur die auf dem Typenschild des Computers angegebene Stromversorgung Schliehen Sie alle Gerate an ordnungsgemäB geerdete Steckdosen an Verwenden Sie keine Steckdosen die mit demselben Stromkreis wie Fotokopiergerate oder Klimaanlagen die sich regelmäBig ein und ausschalten verbunden sind Achten Sie darauf daB das Netzkabel des Computers stets in einwandfreiem Zust...

Page 6: ...ain oder die Leistung hat sich merklich geändert Stellen Sie nur die Bedienelemente ein die in der Gebrauchsanweisung beschrieben sind l Nehmen Sie den Computer bei Flugreisen als Handgepäck mit in den Fluggastraum damit er nicht in einem drucklosen Frachtraum verstaut wird l Beachten Sie den folgenden Hinweis wenn Sie den Computer in Deutschland in Betrieb nehmen Beim Anschluh des Computers an di...

Page 7: ...stem s state of the art PC1 Peripheral Component Interconnect bus architecture enables faster and more efficient response from your VGA monitor and any PC1 devices you may install such as PC1 option cards and IDE Integrated Drive Electronics devices When you re ready for even more capability you can expand your system video and cache memory install option cards and additional drives and upgrade yo...

Page 8: ...ion slots supporting up to two PC1 bus m aster cards On the slimline computer space for up to four mass storage devices three externally accessible and one internal on the tower computer space for up to seven mass storage devices four externally accessible and three internal Power saving Features In standard configurations this computer complies with the United States Environmental Protection Agen...

Page 9: ... speed video cards The computer supports plug and play technology that automatically configures the resources used by PC1 cards such as interrupt requests and memory addresses System and video BIOS The computer s system and video BIOS are contained in a flash ROM device on the main system board The BIOS includes the following 0 ISA and PC1 compatibility 0 Power on diagnostics tests 0 SETUP program...

Page 10: ...erver How to Use This Manual This manual contains the information you need to get the best results from your computer You don t have to read everything it contains If you are reading this manual online select the highlighted text in the summaries below to skip to the chapter you want to read You can also print out chapters you use frequently If you are reading a printed version of this manual see ...

Page 11: ...s troubleshooting tips The Appendix lists the specifications of your computer including DMA and IRQ assignments Where to Get Help If you purchased your computer in the United States or Canada EPSON provides customer support and service through a network of Authorized EPSON Customer Care Centers EPSON also provides the following services when you dial 800 922 8911 Technical assistance with the inst...

Page 12: ...lectronic Support Services If you have a modem the fastest way to access helpful tips specifications drivers application notes DIP switch or jumper settings and bulletins for EPSON products is through the online services below EPSON Bulletin Board Service You can call the EPSON Bulletin Board Service BBS at 310 782 4531 No membership is required Make sure your communications software is set to 8 d...

Page 13: ...it on CompuServe 0 Your own user ID and password 0 A complimentary subscription to CompuServe Magazine CompuServe s monthly publication To take advantage of this offer call 800 848 8199 in the United States and Canada and ask for representative 529 In other countries call the following U S telephone number 614 529 1611 or your local CompuServe access number Introduction 7 ...

Page 14: ... to Use This Manual Where to Get Help Electronic Support Services Chapter 1 Setting Up Your System Choosing a Location Setting the Voltage Selector Switch Connecting System Components Connecting a Keyboard or Mouse Connecting a Monitor Connecting a Parallel or Serial Device Connecting the Power Cord Turning On the Computer Turning Off the Computer vii ...

Page 15: ... Features 2 17 Exiting SETUP 2 19 Running the Installation Program 2 22 Installing Video Drivers 2 22 Chapter 3 Using Your Computer Working Comfortably 3 l Using the Right Furniture 3 2 Positioning Your Monitor 3 3 Lighting Your Workspace 3 3 Using the Keyboard and Mouse 3 4 Maintaining Good Posture and Work Habits 3 5 Using Energy Wisely 3 6 Using Your Green PC Features 3 6 Inserting and Removing...

Page 16: ...4 22 Installing External Cache 4 24 Upgrading the Processor 4 27 Post installation Procedures 4 30 Chapter 5 Installing and Removing Dives in the Slimline Computer Setting the IDE Device Jumpers and Locating Pin 1 Removing the Drive Mounting Bracket Installing a Hard Disk Drive in the Mounting Bracket Installing the Hard Disk Drive Replacing the Bracket in the Computer Connecting the Hard Disk Dri...

Page 17: ...Bay 6 14 Installing a Drive in the Rear Internal Bracket 6 16 Removing a Drive From the Rear Internal Bracket 6 19 Chapter 7 Troubleshooting Identifying Your System 7 2 The Computer Will Not Start 7 3 The Computer Does Not Respond 7 5 Keyboard Problems 7 6 Mouse Problems 7 6 Monitor Problems 7 7 Diskette Problems 7 9 Diskette Drive Problems 7 10 Hard Disk Drive Problems 7 10 CD ROM Drive Problems ...

Page 18: ...ts Physical Characteristics Environmental Requirements S y s t e m M e m o r y M a p Video Resolutions and Colors Hard Disk Drive Information DMA Assignments Hardware Interrupts System I O Address Map Connector Pin Assignments Options Available From EPSON Tested Operating Environments A 2 A 2 A 3 A 4 A 5 A 6 A 6 A 6 A 7 A 7 A 7 A 8 A 8 A 9 A 10 A 11 A 12 A 12 A 14 A 15 A 15 Glossary Index xi ...

Page 19: ...Setting the voltage selector switch 0 Connecting system components 0 Turning the computer on 0 Turning the computer off Choosing a Location Before you set up your system choose a convenient location that provides a flat hard surface Do not place your system too close to any electrical device such as a radio or television which generates an electromagnetic field Protect your computer from extremes ...

Page 20: ...110 VAC and 220 VAC The computer is shipped with the voltage selector switch set to 110 VAC which is appropriate for line source voltages between 100 and 120 VAC This is generally the correct setting if you use the computer in North America South America or Japan If you plan to operate the computer in the United Kingdom Europe or some South American countries you will almost certainly need to rese...

Page 21: ...elect 110 VAC or to the right to select 220 VAC Connecting System Components Use these illustrations to locate the ports on the back of your system as you connect the keyboard monitor and other devices The icons next to the ports identify their function Setting Up Your System 1 3 ...

Page 22: ...To connect a keyboard hold the cable connector so the arrow on the connector faces the icon on the computer case Insert it into the keyboard port If you have a PS 2 TM compatible mouse hold the cable connector so the arrow on the connector faces the icon on the computer case Insert it into the built in mouse Port 1 4 Setting Up Your System ...

Page 23: ...mputer Turn the monitor and computer around so the backs are facing you 2 There should be two cables provided with your monitor the monitor cable to connect it to the computer and the power cable to connect it to a power source On most monitors the monitor cable is permanently attached to it If your monitor cable is not attached connect it now 3 Align the connector on the monitor cable with the SV...

Page 24: ...ents do not exceed 2 Amps for 110 volt operation or 1 Amp for 220 volt operation 5 Plug the monitor s power cord into the power inlet on the back of the monitor 6 Plug the other end of the power cord into a grounded electrical outlet or the computer s AC outlet Note The position of the power inlet and AC outlet on your computer may be reversed 1 6 Setting Up Your System ...

Page 25: ...er so that the backs are facing you 2 Align the connector end of the parallel cable with the printer port and plug it in rm This icon identifies the computer s printer port If the connector has retaining screws tighten them 3 Connect the other end of the cable to the parallel device To secure the cable squeeze the clips at each side of the device port and push them into place 4 Plug the parallel d...

Page 26: ... on setting jumpers Using the serial ports If you have a printer a modem or other device with a serial interface you can connect it to one of the serial RS 232C ports Make sure you have a cable compatible with a DE9P connector IdI To connect a serial device insert the connector into id either the serial 1 or serial 2 port If you are connecting only one serial device use the serial 1 port Connectti...

Page 27: ...t up your system you re ready to turn on the power Caution Before you turn on your system be sure to read the Important Safety Instructions at the beginning of this manual to ensure that you have created a safe working environment 1 Turn on the monitor printer and any other devices connected to the computer 2 Turn on the computer by pressing the button on the front panel Refer to the illustrations...

Page 28: ...2 2 0 Setting Up Your System ...

Page 29: ...r instructions Turning Off the Computer Whenever you turn off your system follow these steps 1 Save your data exit any application programs and exit or shut down Windows If you see a message wait until it says you can safely turn off your computer 2 Check the hard disk and the diskette drive lights to make sure they are not on Don t turn off the computer if these lights are on you could damage the...

Page 30: ... it is not erased when you turn off or reset the computer You may also want to install drivers and utilities for the built in IDE interfaces and the built in SVGA video interface You only need to install these drivers if you re using an operating system other than Windows This chapter describes the following procedures Starting the SETUP program Using the System Setup options Using the Fixed Disk ...

Page 31: ...reen for a few seconds If you missed it restart your computer and try again If during power on diagnostics the system detects an error in your system configuration you hear two beeps and see an error message followed by this message Press Fl to resume DEL to run SETUP Press Del to run SETUP and correct the problem SETUP displays the Main Menu which allows you to select various options to identify ...

Page 32: ... can press to perform specific functions Using the System Setup Option When you select the System Setup option you see the System Setup screen From this screen you can set the system time and date define your video display type check system memory define the diskette drives and control keyboard testing during system startup Running SETUP and lnstalling Drivers 2 3 ...

Page 33: ...The System Setup options are described in the table below System Setup options 2 4 Running SETUP and Installing Drivers ...

Page 34: ...pter 4 Using the Fixed Disk Setup Option The Fixed Disk Setup option defines the types of hard disk drives connected to the primary and secondary IDE interfaces in your system When you select this option you see the Fixed Disk Setup screen Note These options do not configure other IDE devices such as CD ROM drives connected to the secondary IDE interface Fixed Disk Setup screen options Make sure t...

Page 35: ...en On the screen that appears for that drive press Enter to select the Autotype Fixed Disk option The system detects the type of hard disk drive fills in the drive s parameters and sets the remaining options on the screen Some older drives may not support the auto sensing feature If the drive parameters displayed on the screen do not match your drive you need to define your own drive parameters se...

Page 36: ...e control but some older drives do not check the drive documentation The 32 Bit I O option sets the I O transfer rate for data read from the disk If your drive supports 32 bit I O transfers select Enabled the default setting is Disabled 16 bit transfers Defining your own drive parameters If the parameters for your hard disk do not match the parameters detected by the auto sensing feature you must ...

Page 37: ...figuration problems The Plug SC Play O S option is set to Yes at the factory The Reset Configuration Data option is set to Yes at the factory The system resets this option to No after you run Windows 95 for the first time If you are using Windows 95 reset this option to Yes whenever you upgrade your computer or install a new component Con figuring integrated peripherals Select Integrated Periphera...

Page 38: ...The Integrated Peripherals options are described in the table below Running SETUP and lnstalling Drivers 2 9 ...

Page 39: ...y in large data retrieval and processing environments It s a good idea to use the default settings for all your Memory Cache options unless you have a specific reason for changing them The table below lists the memory cache options Memory cache options 2 10 Running SETUP and lnstalling Drivers ...

Page 40: ...owing your system can perform certain operations faster providing a significant increase in performance N o t e Some option ROMs cannot be shadowed using the Shadow Option ROMS options see the documentation that came with your optional equipment for information on shadowing the option s BIOS ROM Configuring the advanced chipset Most of the Advanced Chipset Control options are for test purposes onl...

Page 41: ... master or not and select the timer values for devices in slots 1 and 2 Setting the Boot Options When you select Boot Options from the Main Menu you see the Boot Options screen which allows you to define the drive boot sequence and determine which power on diagnostic tests the computer performs when you start your system The SETUP prompt option allows you to enable or disable display of the messag...

Page 42: ...the Floggy check option so the system doesn t access the diskette drive during the startup procedure Disabling this option decreases the time needed to start the system the default setting is Enabled Selecting the Security Setup Options When you select Security Setup from the Main Menu you see the Security Setup screen which contains options that allow you to set passwords and other security and a...

Page 43: ...visor password and a User password are enabled SETUP displays options for setting the User password only to users who logged on with a User password Selecting pass word prompting If you enable the Password on boot option you must enter the Supervisor or User password each time you turn on the system If you disable this option but you ve defined passwords you must enter the password each time you s...

Page 44: ...both the password field and the confirmation field Don t type any characters in these fields 3 Then delete the Supervisor password the same way If you forget your password see Password Problems in Chapter 7 Using the virus protection features The Diskette access option lets you restrict access to your diskette drives based on the password levels you have defined This prevents unauthorized users fr...

Page 45: ... the Password on boot option If you select a password level for Diskette access but leave the Password on boot option disabled you see an error message whenever you try to access your diskette drive You can also protect your system by selecting Write protect for the Fixed disk boot sector option When this option is enabled the system displays an error message when a program tries to write to the b...

Page 46: ...tures screen The options on this screen allow you to control the computer s Energy Star compliant power saving features described in the table below For more information on the Green PC features see Using Your Green PC Features in Chapter 3 Green PC options Running SETUP and Installing Drivers 2 1 7 ...

Page 47: ...Green PC options continued 2 18 Running SETUP and lnstalling Drivers ...

Page 48: ...rol Panel that lets you select the type of APM you want to use see the Windows on line help information about the Power functions 3 If you enabled VGA Access Detection and your system s video is active the system does not enter any power saving modes If you disable VGA Access Detection the system ignores video activity such as a blinking cursor and enters these modes as necessary When you leave SE...

Page 49: ... for all SETUP options ignores any changes you have made through SETUP Save Values to Saves the changes you have made to your CMOS configuration to CMOS Press ESC to exit SETUP without saving your settings and restart your computer All the files and drivers you need for maximum performance with the operating system on your computer are already installed If you switch to another operating system su...

Page 50: ...ou install the PC1 IDE drivers make sure you back up your hard disk drive Then use the installation program on the PC1 IDE Drivers diskette to install the drivers N o t e Make sure you use the installation program to install the PC1 IDE drivers if you simply copy the driver files they won t work correctly The driver files for each of the programs listed above are in their own directory on the PC1 ...

Page 51: ...e of the IDE interface your hard disk drive must be compatible with ATA 2 specifications To find out whether your drive supports ATA 2 see the drive documentation or contact the drive manufacturer to request a product specification Installing Video Drivers Your system already includes Windows video drivers that let you get the best performance from your computer s built in SVGA controller If you a...

Page 52: ...for instructions on using the diskette creation utility included with your computer For instructions on installing and configuring the video drivers see the README file in the root directory on the video drivers install diskette To obtain drivers for additional applications or new drivers as they become available contact the EPSON Connection or access one of EPSON s electronic support services See...

Page 53: ... Working Comfortably If you spend a lot of time at your computer you may experience occasional fatigue or discomfort caused by repetitive motions or too much time spent in one position If you follow the guidelines in this section you may avoid these problems and actually increase your productivity Take a few minutes to read this section for suggestions about 0 Using the right furniture 0 Positioni...

Page 54: ...stable chair allows you to support your body in the correct position Make sure the chair supports your lower back the backrest should fit the curvature of your spine To reduce fatigue try to use a chair with adjustable padded armrests so you can occasionally rest your arms while you work Make sure the seat and backrest are wide enough so you can sit in a variety of positions throughout the day Als...

Page 55: ...characters and your ability to focus on the display Adjust the monitor s brightness and contrast controls to maximize image clarity and keep the screen clean Try placing any source documents you are using on a copy stand and position the stand next to the screen at the same eye level This reduces neck strain and makes it easier for your eyes to move back and forth between the document and the scre...

Page 56: ... bright Using the Keyboard and Mouse Constant use of a keyboard mouse or any pointing device can lead to a variety of aches and strains To prevent injury keep your hands relaxed and rest them frequently Try to keep your fingers parallel with your forearms to prevent straining your wrists Adjust the angle of the keyboard so the slope is no more than 25 degrees The keyboard has legs on the bottom wh...

Page 57: ...Using Your Computer 3 5 ...

Page 58: ...Use recycled paper whenever you can and if possible reuse or recycle used paper instead ofthrowing it away Using Your Green PC Features Your computer places the CPU the hard disk drive an Energy Star compliant monitor or all of these components into Suspend mode when the keyboard or mouse has been inactive for 5 minutes Using the SETUP program you can customize this timer and set up additional ene...

Page 59: ... ll hear it start again It takes a few seconds for the drive to reach its full operating speed and read or write to the disk N o t e Some hard disk drives do not support power saving modes Also the delay caused by the hard disk drive returning to active mode may cause errors in some applications If you have problems you may want to disable any power saving features for the hard disk drive see Sett...

Page 60: ...rt a diskette into a 3 5 inch drive hold the diskette with the label facing up and the shutter leading into the drive as shown in the following illustrations Slide the diskette into the drive until it clicks into place 3 8 Using Your Computer ...

Page 61: ...y sometimes need to stop a command or program while it is running If you want to stop a DOS command or a DOS application program command try one of the following from the DOS prompt 0 Press Pause 0 Press Ctrl C 0 Press Ctrl Break If you are using Windows press Ctrl Alt Del and follow the instructions on the screen If these methods do not work you may need to reset the computer as described below D...

Page 62: ...t a program Some programs store data when you exit them If you reset the computer without properly exiting a program you may lose the data To reset your computer press Ctrl Alt Del and then follow the instructions on the screen You can also press the RESETbutton located on the front of your computer The screen displays nothing for a moment and then the computer reloads the operating system If rese...

Page 63: ...kette drive only if you entered the Supervisor password when you started your system If you entered a User password when you started the system but the Diskette access option is set to Supervisor you see an error message when you access the diskette drive When you need to enter your password you ll see the Security Check window containing this prompt Enter password As you type your password you se...

Page 64: ...e computer by pressing Ctrl Alt Del N o t e If you want to delete your password you must run the SETUP program and follow the instructions for deleting a password under Selecting the Security Setup Options in Chapter 2 If you do not remember your password see Password Problems in Chapter 7 3 1 2 Using Your Computer ...

Page 65: ...re performing any of the steps it describes This chapter describes the following procedures 0 Removing the computer s cover 0 Replacing the computer s cover 0 Locating the internal components 0 Changing the jumper settings 0 Installing and removing SIMMs single inline memory modules 0 Installing and removing option cards 0 Adding video memory 0 Installing external cache slimline computers only 0 U...

Page 66: ...emove a disk drive as described in Chapters 5 and 6 Follow these steps 1 Turn off the computer and then any peripheral devices 2 Disconnect the computer s power cable from the electrical outlet and from the back panel Also disconnect any other cables that are connected to the computer 3 If the monitor is on top of the computer lift it off and set it to one side 4 Turn the computer around so the ba...

Page 67: ...rews securing the cover to the back panel as shown below Save the screws to reinstall later The slimline computer has three cover screws and the tower computer has six cover screws installing and Removing Options 4 3 ...

Page 68: ... and lift it off as shown below On the slimline computer lift the cover up at an angle and then pull it off For the tower computer pull the cover straight back then lift it up and off the computer 4 4 Installing and Removing Options ...

Page 69: ...ve and follow these steps 1 Make sure all the internal components are installed properly 2 Check all cable connections especially those that might have been loosened during your work 3 Make sure all cables are out of the way so they do not catch on the cover 4 For the slimline computer insert the lip at the front of the cover between the front bezel and the computer case then guide the cover strai...

Page 70: ... you have Then reconnect the power cable to the back of the computer and to an electrical outlet Locating the Internal Components As you follow the instructions in this chapter refer to the illustrations below to locate the major components inside your computer 4 6 Installing and Removing Options ...

Page 71: ...Installing and Removing Options 4 7 ...

Page 72: ...em Board Components This illustration shows the system board inside your computer Use this illustration to locate jumpers SIMM sockets external cache sockets and video memory sockets 4 8 Installing and Removing Options ...

Page 73: ...Components to locate jumpers Use the information in this section to change jumper settings if necessary Note Any jumpers not listed in the following tables are for service purposes only Do not change their settings CPU clock jumper settings Default setting depends on speed of CPU Parallel port ECP mode DMA channel DRQ settings External cache size jumper settings Installing and Removing Options 4 9...

Page 74: ...ese steps 1 Refer to the illustration under Locating the System Board Components to locate the jumper s 2 If any option cards are installed in your computer you may need to remove them to access the jumpers see Removing an Option Card for instructions 4 10 Installing and Removing Options ...

Page 75: ...tions Type 2 pin 3 pin 4 pin Position On Off 2 3 2 3 To move a jumper from one position to another use needle nose pliers or tweezers to pull it off its pins and gently move it to the desired position Caution Be careful not to bend the jumper pins or damage any components on the main system board 4 Replace any option cards you removed if necessary see Installing an Option Card for instructions Ins...

Page 76: ...IMMs must be tin plated 72 pin single or double sided fast page mode parity or no parity type with an access speed of 70ns or faster Be sure all the SIMMs operate at the same speed The table below lists all the possible SIMM configurations do not install SIMMs in any other configuration SIMM configurations 32MB 32MB 32MB 32MB 128MB 64MB 64MB 128MB 4 12 Installing and Removing Options ...

Page 77: ...these steps to install SIMMs 1 Refer to the illustration under Locating the System Board Components to locate the SIMM sockets on the left side of the main system board next to the processor 2 Remove any option cards that may be blocking your access to the SIMM sockets see Removing an Option Card for instructions 3 Position the SIMM at an angle over the empty SIMM socket with the notch in the come...

Page 78: ...ndicating 36 bit SIMMs with parity or 32 bit SIMMs without parity and JP14 indicating double and single sided SIMMs or single sided SIMMs only and change them if necessary See Changing the Jumper Settings for instructions 6 Replace any option cards you removed see Installing an Option Card for instructions 7 Replace the computer s cover as described under Replacing the Cover Then see Post installa...

Page 79: ...or 2 Remove any option cards that may be blocking your access to the SIMM sockets see Removing an Option Card for instructions 3 Use your fingers or a small screwdriver to carefully pull away the tabs that secure the SIMM at each end The SIMM falls to the side remove it from the socket 4 Follow the same procedure to remove any other SIMMs 5 If you are inserting different SIMMs follow the instructi...

Page 80: ...tible and the two smaller slots are PC1 compatible Note The two PC1 slots are labelled FCI1 and FCI2 on the option slot connector card The SETUP program uses the PCI slot number as it configures the PCI cards so make a note of the slot number you use for each card The slot nearest the main system board accommodates only a half length card In the slimline computer the two slots facing the power sup...

Page 81: ...rd gently on top of its original packing material with the component side facing up Keep the packing materials in case you remove it later Adjust any switches or jumpers on the card if necessary before you install it See the option card instructions If you install a video adapter on an option card you need to change the setting of jumper JP2 on the system board to disable the built in VGA controll...

Page 82: ...g the top corners and guide it into the slot as shown below If you are installing a full length card insert the front edge of the card into the corresponding guide inside the computer s front panel Once the connectors reach the slot push the card in firmly but carefully to insert it fully You should feel the card fit into place If it does not go in smoothly do not force it pull the card all the wa...

Page 83: ...an use the same instructions to install a PC1 card Follow these steps to install an option card on the two slot side 1 Remove the retaining screw securing the slot cover bracket Remove the bracket by lifting it straight up and out of the small metal holder that secures it 2 Remove the slot cover for the slot you are going to use 3 Hold the card by the top corners and guide it into the slot Then pu...

Page 84: ...ard Installing a Card in the Tower Computer Follow the steps below to install an option card in the tower computer Although the illustration shows a PC1 card you can use the same instructions for an ISA card 1 Remove the retaining screw securing the option slot cover to the computer as shown below Keep the screw to secure the option card in step 4 2 Slide out the slot cover and set it aside Store ...

Page 85: ...push the card in firmly but carefully You should feel the card fit into place If it does not go in smoothly do not force it pull the card all the way out and try again 4 Secure the end of the card to the computer with the retaining screw 5 Replace the computer s cover see Replacing the Cover Then see Post installation Procedures for instructions on configuring your computer with your new option ca...

Page 86: ...you are not installing another option card replace the option slot cover the slot cover bracket if necessary and retaining screw s 4 Replace the computer s cover see Replacing the Cover Then see Post installation Procedures for instructions on configuring your computer without your option card Adding Video Memory Your computer comes with 1MB of video memory You can increase your video memory to 2M...

Page 87: ...instructions Caution To avoid generating static electricity and damaging the memory chips ground yourself by touching the metal surface on the inside of the computer s back panel Then remain as stationary as possible while you install them 3 Position the chip over the socket and align the notch in the chip s corner with the notch in the corner of the socket as shown below 4 Gently press the chip i...

Page 88: ...th 64K x 8 or 128K x 8 3 3 volt 15ns SRAM DIP chips Caution The only cache memory chips approved for use in your computer are 3 3 volt cache SRAM chips made by Alliance Semiconductor do not install any other type of cache chip Your cache sockets may not look exactly like the ones in the illustrations If you re not sure how to install cache memory contact your Authorized EPSON Servicer or the EPSON...

Page 89: ...ket in Chapter 5 for instructions Locate the external cache memory sockets as shown in the illustration under Locating the System Board Components Remove any option cards that are blocking access to the sockets see Removing an Option Card for instructions Caution To avoid generating static electricity and damaging the cache chips ground yourself by touching the metal surface on the inside of the c...

Page 90: ...when you do this the pins are fragile and can break off easily 6 Position one of the cache chips over the first socket as shown below aligning the pins on the chip with the holes in the socket Align the small notch on the end of the chip with the corresponding notch on the socket u44 u40 u41 U42 u43 Gently press the chip halfway into the socket to make sure it is correctly aligned If the chip goes...

Page 91: ...Processor You can upgrade your processor with a faster one to improve system performance If you upgrade the processor in the tower computer you may want to lay the computer on its side to make the process easier Caution If you are upgrading to a 100 MHz processor make sure you use a standard 3 3 V processor If you re not sure how to install a processor contact your Authorized EPSON Servicer or the...

Page 92: ... the handle at the base of the socket The handle rests under a plastic tab Press the handle down and away from the tab then lift it up to release the processor from the socket The illustration in step 6 shows this handle in the released position 4 Gently lift the processor straight up and set it aside 5 Remove the new processor from its package and inspect the pins If they are bent do not install ...

Page 93: ... the processor are directly over the holes in the socket Then gently push the processor straight into the socket pressing evenly on all sides 8 Secure the processor by pressing the ZIF handle back to the closed position 9 Change the setting of jumper JPl6 to the correct setting for the speed of your new processor see Changing the Jumper settings for instructions 10 Replace any option cards you rem...

Page 94: ...you must run SETUP so it can automatically update the computer s configuration You may also want to customize any options associated with these components If you are using Windows 95 you need to turn on the Reset Configuration Data option See Running SETUP and Using the Advanced System Setup Options in Chapter 2 for instructions Additionally you may need to add some commands to your configuration ...

Page 95: ...your drive may look different from the ones illustrated here you should be able to install it the same way If you are reading this manual online be sure to print out this chapter before performing any of the steps it describes Follow the instructions in this chapter to do the following 0 Set the IDE device jumpers 0 Remove the drive mounting bracket 0 Install a hard disk drive in the mounting brac...

Page 96: ...y option cards you removed See Installing an Option Card in Chapter 4 for instructions Setting the IDE Device Jumpers and Locating Pin 1 Before you install any IDE devices be sure to check the device s jumper settings The jumpers indicate the master and slave configuration of devices connected to both of the IDE interfaces A table in the Hard Disk Drive Information section of the Appendix lists th...

Page 97: ...ard as shown below Locate the side of the drive connector containing pin 1 indicated by a 1 printed on the connector or the board a 2 may be printed beside the opposite row of pins to indicate the side of the connector containing pin 1 On a CD ROM drive check for a label identifying pin 1 For hard disk drives you may also want to make a note of the drive parameters such as cylinders heads etc in c...

Page 98: ...remove any drives you must first remove the drive mounting bracket Follow these steps 1 Remove the two cables from the diskette drive as shown below Grasp the connectors and pull them straight out so you do not bend the pins do not pull on the cables 2 Remove the two cables from the hard disk drive 5 4 Installing and Removing Drives in the Slimline Computer ...

Page 99: ... can install a new hard disk drive below the diskette drive in the mounting bracket once you have removed the bracket from the computer To fit into this space your hard disk drive must be 1 inch high by 3 5 inches wide If you have a larger hard disk drive you can install it in one of the external drive bays see Installing a Drive in an External Drive Bay for instructions Installing and Removing Dr...

Page 100: ...bles Installing the Hard Disk Drive Follow these steps to install a hard disk drive in the mounting bracket 1 With the drive components facing down slide the drive into the bracket until the front of the drive is nearly flush with the edge of the bracket 2 Align the holes in the drive with the oval shaped holes in the bracket 5 6 Installing and Removing Drives in the Slimline Computer ...

Page 101: ...the bracket in your computer 1 Lower the bracket into the mounting area and slide it forward inserting the front of the diskette drive through the drive slot in the front panel of the computer 2 Make sure the holes in the bracket are aligned with the holes in the drive bay and brace Then secure the bracket with the screws you removed previously Installing and Removing Drives in the Slimline Comput...

Page 102: ...oard system board IDE device connector connectors red wire Use the primary IDE interface for your boot drive and your second hard disk drive use the secondary IDE interface to connect IDE CD ROM drives other IDE devices or your third and fourth hard disk drives You cannot connect a CD ROM drive and hard disk drive to the same interface 2 Identify the IDE device connector you will use on the IDE de...

Page 103: ...Make sure the holes in the cable connector fit over all the pins then push in the connector 6 Now locate one of the power supply cables that lead from the power supply They have multi colored wires and a plastic connector on the end Installing and Removing Drives in the Slimline Computer 5 9 I ...

Page 104: ...s notched corners line up with the notched carriers of the power supply connector on the hard disk drive notched corners 8 Make sure the holes fit over all the pins and then push in the Connector 5 10 Installing and Removing Drives in the Slimline Computer ...

Page 105: ...ush in the connector Locate the power supply cable with the small connector Position the power supply cable connector so that the holes fit over all the pins and the red wire aligns with pin 1 on the drive s connector Then push in the connector If you have finished installing or removing drives replace the computer s cover see Replacing the Cover in Chapter 4 for instructions Then see Running SETU...

Page 106: ...ating system Refer to your online help files or your software documentation for instructions Follow these steps to remove a hard disk drive from the bracket 1 Disconnect the cables from the back of the hard disk drive and diskette drive in the bracket Grasp the connectors and pull them straight out do not pull on the cables 2 Remove the screws securing the mounting bracket to the computer then sli...

Page 107: ...your new drive configuration Installing a Drive in an External Drive Bay Your system includes two externally accessible drive bays Using these bays you can install any type of drive including internal hard disk drives If you are installing a hard disk drive or another IDE device be sure its jumper s are set correctly for your configuration see Setting the IDE Device Jumpers and Locating Pin 1 in C...

Page 108: ... wide bay These frames usually come with your drive Follow these steps to attach mounting frames to a drive 1 Locate the two mounting frames and four screws that came with the drive 2 As shown below place a mounting frame on one side of the drive and align it so that the oval holes in the frame are positioned over the holes in the drive Then secure the mounting frame to the drive with the two scre...

Page 109: ...l it loosens then grasp the plate with your hands and pull it out of the back of the drive bay Discard the plate you do not need to reinstall it 2 Remove the plastic faceplate from the bay by pushing it out from the inside of the computer You need to reinstall the faceplate in later steps if you are installing a hard disk drive If you are installing an externally accessible drive keep the faceplat...

Page 110: ...t of the computer 4 Align the slots at the side of the drive bay with the mounting holes in the drive or mounting frames Then secure both sides of the drive to the bay using the retaining screws that came with the drive 5 16 Installing and Removing Drives in the Slimline Computer ...

Page 111: ... power cables 1 Locate the connector you will use on the drive cable 2 Locate pin 1 on the drive connector next to the power COMecb 3 Position the connector on the cable so that the red wire aligns with pin 1 on the drive Installing and Removing Drives in the Slimline Computer 5 17 ...

Page 112: ...ly They have multi colored wires and a plastic connector on the end 6 Align the notched corners of the power supply cable connector with the notched corners of the drive s power connector such as the one shown below Make sure the holes Iit over all the pins and then push in the connector notched corners 5 18 Installing and Removing Drives in the Slimline Computer ...

Page 113: ... the connector 9 If you installed a hard disk drive in one of the external bays you may want to replace the plastic faceplate Insert one side of the plate then gently press on the other side until it snaps into place 10 Replace the internal mounting bracket see Replacing the Bracket in the Computer for instructions 11 If you have finished installing or removing drives replace the computer s cover ...

Page 114: ...o your online help files or your software documentation for instructions To remove a drive from an external drive bay follow these steps 1 Remove the drive mounting bracket following the instructions under Removing the Drive Mounting Bracket You can remove the bracket and drives without disconnecting the drive cables 2 Disconnect all cables from the drive you are removing 3 Remove the screws secur...

Page 115: ...connected to the interface the device used you can disconnect the device cable from the main system board and remove it from the computer 7 Replace the drive mounting bracket see Replacing the Bracket in the Computer for instructions 8 If you have finished installing or removing drives replace the computer s cover see Replacing the Cover in Chapter 4 for instructions Then see Running SETUP in Chap...

Page 116: ...y look different from the ones illustrated here you should be able to install it the same way If you are reading this manual online be sure to print out this chapter before performing any of the steps it describes Follow the appropriate instructions in this chapter to do the following 0 Set the IDE device jumpers 0 Install a drive in the front internal drive bay 0 Remove a drive from the front int...

Page 117: ...n Your computer can hold up to seven mass storage devices as described in the table below To install or remove a drive first remove the computer s cover as described under Removing the Cover in Chapter 4 Then remove any option cards that may be in your way Once you finish installing or removing drives replace any option cards you removed see Installing an Option Card in Chapter 4 for instructions ...

Page 118: ... qualified for use in your computer If your hard disk drive is not listed in that table check the documentation that came with it or call the manufacturer for the jumper settings If you are installing another type of IDE device such as an IDE CD ROM drive check the documentation that came with the device for the master and slave jumper settings Note Use the primary IDE interface to connect only ID...

Page 119: ...ctor or the board a 2 may be printed beside the opposite row of pins to indicate the side of the connector containing pin 1 On a CD ROM drive pin 1 is next to the power Connector For hard disk drives you may also want to make a note of the drive parameters such as cylinders heads etc in case the SETUP auto sensing feature cannot detect these parameters when you configure the drive The parameters m...

Page 120: ...nternal drive bay 1 Position the drive so its drive and power connectors face the back of the computer and its circuit board is on the bottom 2 Slide the drive into the front internal drive bay as shown below Align the holes in both sides of the drive with the slots in the drive bay Then secure the drive to the bay with the four screws that came with it Installing and Removing Drives in the Tower ...

Page 121: ...ndary IDE interfaces on the system board system board connector IDE device connectors red wire Use the primary IDE interface for your boot drive and your second hard disk drive use the secondary IDE interface to connect IDE CD ROM drives other IDE devices or your third and fourth hard disk drives You cannot connect a CD ROM drive and hard disk drive to the same interface 2 Identify the IDE device ...

Page 122: ... power connector then push in the connector as shown above Note Your system has five power supply cables three with large connectors and two with small connectors If you need more than five cables you can purchase Y adapters at most computer accessory stores Y adapters let you use one power supply cable for two devices 6 If you have finished installing or removing drives replace the computer s cov...

Page 123: ...ackup copies of all your files and programs You can use backup software or the backup utility in your operating system Refer to your online help files or your software documentation for instructions Follow these steps to remove a drive from the front internal drive bay 1 Remove the drive and power cables from the back of the drive 6 8 Installing and Removing Drives in the Tower Computer ...

Page 124: ... device used you may want to disconnect the device cable from the interface on the system board and remove it from the computer If you have finished installing or removing drives replace the computer s cover see Replacing the Cover in Chapter 4 for instructions Then see Running SETUP in Chapter 2 for instructions on defining your new drive configuration Installing and Removing Drives in the Tower ...

Page 125: ...sens then grasp the plate with your hands and pull it out of the drive bay Discard the plate you do not need to reinstall it 2 Remove the plastic faceplate from the bay by pushing it out from the inside of the computer plastic faceplate You need to reinstall the faceplate in later steps if you are installing a hard disk drive If you are installing an externally accessible drive keep the faceplate ...

Page 126: ...priate connector on the diskette drive cable If your drive has a connector containing pins a header connector be sure to align pin 1 of the drive connector with the side of the cable containing the red wire If your drive has a card edge connector with gold contacts on each side of a flat plastic connector align the key way in the cable connector with the gap in the drive connector If you are insta...

Page 127: ...wo with small connectors If you need more than five cables you can purchase Y adapters at most computer accessory stores Y adapters let you use one power supply cable for two devices 7 If you are installing a CD ROM drive you may need to connect an audio cable to a sound card Follow the instructions in your sound card documentation to connect the audio cable to the card If you need to install a so...

Page 128: ...onnector Then push in the connector notch 9 If you installed a drive that is not externally accessible you may want to replace the plastic faceplate for the bay you used Insert one side of the plate then gently press on the other side until it snaps into place Installing and Removing Drives in the Tower Computer 6 1 3 ...

Page 129: ...ee Running SETUP in Chapter 2 for instructions on defining your new drive configuration Removing a Drive From an External Bay Follow these steps to remove a drive from an externally accessible drive bay 1 Disconnect the drive and power cables from the back of the drive you are removing 6 14 Installing and Removing Drives in the Tower Computer ...

Page 130: ...the front of the bay 3 If you are not installing another externally accessible drive in the open drive bay you may want to install a plastic drive slot cover for that bay Push the slot cover into the open bay until the tabs on the cover click into place Installing and Removing Drives in the Tower Computer 6 1 5 ...

Page 131: ...structions on defining your new drive configuration Installing a Drive in the Rear Internal Bracket Your computer has a hard disk drive installed in the rear internal drive bracket Follow these steps to install a second drive in this drive bay 1 Remove the drive and power cables from the back of the drive already installed in the rear internal drive bracket 2 Remove the four screws securing the re...

Page 132: ...er connectors face the end of the bracket shown below Then slide the drive into the appropriate bay in the bracket and secure it with the four screws that came with the drive 5 Replace the bracket as shown below and secure it to the back panel with the four screws you removed earlier Installing and Removing Drives in the Tower Computer 6 1 7 ...

Page 133: ...d wire aligns with pin 1 on the drive Make sure the holes in the connector fit over all the pins then push in the connector 8 Locate a power supply cable for each drive installed in the rear internal bracket These cables lead from the power supply and have multi colored wires with a plastic connector on the end Align the notched corners of the power supply connector with the drive s power connecto...

Page 134: ...r in Chapter 4 for instructions Then see Running SETUP in Chapter 2 for instructions on defining your new drive configuration Removing a Drive From the Rear Internal Bracket You may need to remove a hard disk drive for service or for replacement Caution Before you remove a hard disk drive make sure you have backup copies of all your files and programs You can use backup software or the backup util...

Page 135: ...e the IDE device and power cables from the back of each drive in the rear internal bracket 2 Remove the four screws securing the rear internal drive bracket to the computer s back panel and slide it out of the computer 6 20 Installing and Removing Drives in the Tower Computer ...

Page 136: ...ts interface on the system board and remove it from the computer 4 Remove the four screws securing the drive to the bracket and slide the drive out of the bracket 5 Replace the bracket as shown below and secure it to the back panel with the four screws you removed earlier Installing and Removing Drives in the Tower Computer 6 2 1 ...

Page 137: ... to reconnect the drive and power cables to the drive 7 If you have finished installing or removing drives replace the computer s cover see Replacing the Cover in Chapter 4 for instructions Then see Running SETUP in Chapter 2 for instructions on defining your new drive configuration 6 22 Installing and Removing Drives in the Tower Computer ...

Page 138: ...g any of the steps it describes The troubleshooting suggestions in this chapter are organized in general categories as listed below Within each category a more specific problem is described with possible solutions The following issues are included 0 Identifying your system 0 Computer will not start 0 Computer does not respond 0 Keyboard problems 0 Mouse problems 0 Monitor problems 0 Diskette probl...

Page 139: ...al assistance be ready to provide the serial number and A code or model number of your computer its system BIOS version number its configuration including the type of disk drives monitor and option cards and the names and version numbers of any software programs you are using Use these guidelines to locate information about your system Record the information in your User s Digest so you ll have it...

Page 140: ...oftware application starts it usually displays a version number on the banner screen Also you can check your software manual CONFIG SYS At the MS DOS prompt type TYPE C CONFIG SYS and press Enter to see a listing of your CONFIG SYS file which contains system configuration commands AUTOEXEC BAT At the MS DOS prompt type T Y P E C A U T O E X E C B A T and press Enter to see a listing of your AUTOEX...

Page 141: ... the power cord is securely connected to both the AC inlet on the back panel and an electrical outlet The power cord is securely connected but the computer still does not start Check the electrical outlet for power Turn off your computer and unplug the power cord Plug a lamp into the outlet and turn it on You installed or removed system components and now your computer does not start Check to make...

Page 142: ... to see if they exceed the option slot power limits of your computer The Computer Does Not Respond The computer locks up Wait a few moments if your computer does not respond after a reasonable length of time press Ctrl Alt Del and follow the instructions on the screen If that doesn t work press the RESET button You may have installed memory using SIMMs that work at the wrong speed Install the corr...

Page 143: ...rd port and not the mouse port Although these ports look alike they cannot be used interchangeably The cursor keys on the numeric keypad do not work properly If the Num Lock light in the upper right corner of the keyboard is lit press Num Lock to turn off the function Mouse Problems Your mouse isn t working properly Make sure the mouse cable is securely connected to the mouse port and not the keyb...

Page 144: ... anything on the screen make sure the monitor is securely connected to the computer If you installed a display adapter card make sure your monitor type matches the card type Also make sure you disabled the built in VGA controller by changing the setting of jumper JP2 see Changing the Jumper Settings in Chapter 4 for instructions In addition check that you set the correct display type for the Video...

Page 145: ...been set to run Windows with the High Color palette 64 thousand colors Some application programs you may install work better with the 256 color palette If you want to change your color palette you can use the Display utility in the Windows 95 Control Panel or the Galileo program in Windows 3 1 See your Windows documentation or online help for more information about changing your Display settings Y...

Page 146: ...iskette drive came with your computer contact your Authorized EPSON Servicer or the EPSON Connection for assistance The diskette is the right type but you still see an error Check that the diskette is not write protected preventing the drive from writing to the diskette Make sure the diskette is formatted See your operating system documentation for instructions on formatting diskettes The system m...

Page 147: ...ETUP program and configure your system for the correct type of diskette drive Make sure the Diskette controller option in SETUP is enabled See Configuring integrated peripherals in Chapter 2 for more information The diskette drive is making loud or unusual noises Contact your Authorized EPSON Servicer or the EPSON Connection Hard Disk Drive Problems A newly installed hard disk drive is not working...

Page 148: ...features on your system You may need to disable these features in SETUP see Setting the Green PC Features in Chapter 2 for more information You see a hard disk drive error when you start your system Run SETUP and check that your system is auto sensing the correct drive type If SETUP cannot automatically detect the hard disk drive type or displays information that does not match your drive you need...

Page 149: ... the PC1 IDE Drivers in Chapter 2 If you cannot access data on your hard disk or you are seeing read write errors the disk may have a physical problem Contact your Authorized EPSON Servicer or the EPSON Connection CD ROM Drive Problems Make sure the drive contains the correct CD ROM disc Make sure the disc is rightside up and inserted correctly in the drive If you installed your CD ROM drive make ...

Page 150: ...in This resets the SETUP values to their factory defaults Both the Supervisor and the User passwords are disabled Set jumper JP6 back to the Off position Then turn on the computer again If you want to set a new password use SETUP as described under Selecting the Security Setup Options in Chapter 2 Software Problems Your operating system won t s fart after you installed the PCI IDE drivers If you i...

Page 151: ...UP your application may be timing out during the few seconds when the hard disk drive returns to its full speed Disable this option in SETUP as described under Setting the Green PC Features in Chapter 2 Your application has locked the computer making if unresponsive to keyboard commands Reset the computer and try again If resetting the computer does not help turn it off wait 20 seconds then turn i...

Page 152: ...he parallel port make sure the port is set for bidirectional operation ECP mode See Configuring integrated peripherals in Chapter 2 for more information If you use ECP mode check your parallel device software documentation for the correct DMA channel DRQ setting then set jumpers JPS and JP9 to match the setting if necessary see Changing the Jumper Settings in Chapter 4 for more information The pri...

Page 153: ...stalled a video adapter on an option card make sure you disabled the built in VGA controller by changing the setting of jumper JP2 see Changing the Jumper Settings in Chapter 4 for more information Make sure you install option cards that do not exceed the system s power supply limits see Option Slot Power Limits in the Appendix for more information Make sure the option card is not touching any oth...

Page 154: ...ockets the socket may have corroded slightly Remove the SIMM and clean the gold plated connector with a pencil eraser then reinstall the SIMM External Cache Problems The amount of external cache displayed by the power on diagnostics program is incorrect You may have installed the external cache chips incorrectly They may be the wrong type or they may not be inserted all the way Also you may not ha...

Page 155: ...ge refers to your diskette drive controller make sure the controller is enabled in SETUP see Configuring integrated peripherals in Chapter 2 for more information The indicated controller on your system board may be faulty If you have an option card with a controller that will work with your device you can install it and change the jumper settings on the system board to disable the built in control...

Page 156: ... Computer specifications 0 System memory map 0 Video resolutions and colors 0 Hard disk drive information 0 DMA assignments 0 Hardware interrupts 0 System I O address map 0 Connector pin assignments 0 Options available from EPSON 0 Tested operating environments Specifications A l ...

Page 157: ...rting 8MB RAM standard on two 4MB SIMMs expandable to 128MB using lMB 2MB 4MB SMB 16MB 32MB and 64MB SIMMs SIMMs must be tin plated 72 pin 32 bit or 36 bit fast page mode type with access speed of 70ns or faster 128KB Phoenix system BIOS video BIOS and SETUP code in Flash ROM on main system board 1MBvideo DRAM on main system board expandable to 2MBusing two 512KB 40 pin SOJ flat pack video DRAM ch...

Page 158: ...oard with integrated backup battery Controlers PCI chipset Provides PC1 caching memory and control for the PC1 bus and the two channel PC1 IDE interface described under Hard disk and other IDE devices below integrated PC1 bridge translates CPU bus cycles to PC1 bus cycles and CPU to PC1 memory write cycles to PC1 burst cycles Video S3TM Trio64TM PC1 VGA controller with integrated 24 bit RAMDAC 64 ...

Page 159: ...ensing and enhanced IDE functions Interfaces Monitor Parallel Serial Energy Star compliant video interface for fixed or multi frequency monitor built into system board 15 pin D shell connector One standard multimode parallel interface built into main system board supports S bit unidirectional 16 bit bidirectional and ECP Extended Capability Port modes 25 pin D shell connector operation controllabl...

Page 160: ...s support up to two PC1 bus masters Speaker Internal Mass Storage Slimline computer Internal bays One 3 5 inch wide one inch high drive Externally accessible bays One 3 5 inch wide one inch high drive and two 5 25 inch wide half height drives Tower computer Front internal bay One 3 5 inch wide half height drive Rear internal bracket Two 3 5 inch wide one inch high drives or one 3 5 inch wide full ...

Page 161: ...es PCMCIA card readers or other devices 5 25 inch or 3 5 inch with mounting frames Keyboard Detachable two position height 101 102 or 104 sculpted keys country dependent main typewriter keyboard numeric cursor control keypad four key cursor control keypad 12 function keys Mouse Detachable two button PS 2 compatible SETUP Program Stored in ROM accessible by pressing Del during boot System security ...

Page 162: ...e Maximum output Frequency Cables 5 VDC at 20 Amps 5 VDC at 0 5 Amp 12 VDC at 8 Amps 12 VDC at 0 5 Amp 47 to 63 Hz Two to main system board five to mass storage devices for more than five devices Y cables can be installed on the existing cables Option Slot Power Limits Physical Characteristics Specifications A 7 ...

Page 163: ...Environmental Requirements System Memory Map A S Specifications ...

Page 164: ...Video Resolutions and Colors Specifications A 9 ...

Page 165: ...Hard Disk Drive lnformation The IDE hard disk drives listed in the tables below are qualified for use in your computer IDE hard disk drive parameters A 10 Specifications ...

Page 166: ...k drive jumper settings CS cable selection can be jumpered for any configuration When CS is used the drive is a master if pin 28 is grounded and a slave if pin 28 is not grounded DMA Assignments Specifications A 11 ...

Page 167: ...Hardware Interrupts System l O Address Map A 12 Specifications ...

Page 168: ... adapter 0 2F8 2FF Serial port 2 300 31F Prototype card 360 363 Available 368 368 Available 378 37A Parallel printer port 1 380 38F Available 390 393 Available 3A0 3AF Available 380 3BF Available 3C0 3CF VGA adapter 3D0 3DF VGA adapter 3F0 3F5 Diskette drive controller 3F8 3FF Serial port 1 6E2 6E3 Available 790 793 Available AE2 AE3 Available B90 893 Available EE2 EE3 Available 1390 1393 Availabl...

Page 169: ...ap continued Hex address Assigned device A2El Available C2El Available E2El Available Connector Pin Assignments Parallel port connector pin assignments J1 Serial porf connector pin assignments J2 and J3 A 14 Specifications ...

Page 170: ...ollowing operating environments have been tested for compatibility with your system Microsoft MS DOS 3 3 and later NovellNetWare 3 12 and 4 1 Novell Personal NetWare IBM OS 2 including version 3 0 Warp SCO UNIX SCO Open Desktop Microsoft Windows 3 1 and later Microsoft Windows 95 Microsoft Windows for WorkGroups Microsoft Windows NTTM including version 3 5 Certified as workstation and file server ...

Page 171: ...gh speed high capacity data transfers BIOS Basic Input Output System Routines in ROM Read Only Memory that handle the transfer of information in your operating system Boot The process a computer performs to check its components and then load the operating system into memory Cache A high speed memory buffer that stores frequently used data where your processor can access it faster Your computer inc...

Page 172: ...ds and perform other functions CPU Central Processing Unit The primary device that interprets instructions performs tasks keeps track of stored data and controls input and output operations See also Processor Device A piece of computer equipment that performs a specific task such as a disk drive a monitor a printer or a scanner Also called a peripheral Device driver A file containing instructions ...

Page 173: ...other enhanced functions Expansion bus An internal bus that provides high speed connections for option cards and built in components that enhance the performance of your computer Extended memory Memory above 1MB that is accessed by 386 486 and 586 class processors operating in protected or virtual mode Flash ROM Non volatile read write ROM that can be erased and reprogrammed using the normal volta...

Page 174: ...upt A signal that a device uses when it is ready to accept or send information I O base address The location within the input output space of your computer that a peripheral device uses to communicate with software IRQ Interrupt Request A hardware channel over which devices can send interrupts Each peripheral device uses a separate IRQ ISA Industry Standard Architecture The 8 or 16 bit standard de...

Page 175: ...SIMM Modem Modulator DEModulator A device that allows a computer to transfer data to and from another computer by transmitting signals over telephone lines Option card A circuit board you can install in the computer to provide additional capabilities such as a modem or an I O port Parallel An interface that transmits data simultaneously over separate wires in a cable See also Serial PCI Peripheral...

Page 176: ...uitry peripheral device configuration and operating status each time you turn it on or reset it Processor A small CPU on one semiconductor chip See also CPU RAM Random Access Memory The area of the computer s memory used to run programs and store data while you work All data in RAM is erased when you turn off or reset the computer Real time clock A battery powered clock inside the computer that tr...

Page 177: ...r by using power from a backup battery Serial The type of communication that transmits data from a serial interface to a serial device over a single wire See also Parallel Shadow RAM The system s ability to copy the contents of the system video and external BIOS ROMs into RAM to speed up processing SIMM Single Inline Memory Module A small circuit board that contains surface mounted memory chips Yo...

Page 178: ...gh resolution display adapter that provides a variety of video modes Video adapter card A circuit board that can be installed in one of the computer s option slots to control the way a monitor displays text and graphics Write protect To protect the data on a diskette from being changed by setting the write protect switch on a 3 5 inch diskette or by placing a write protect tab over the notch on a ...

Page 179: ... 3 upgrades Intro 4 video Intro 3 Boot options 2 12 13 7 3 Boot sequence 2 12 Floppy check 2 13 Booting system l 9 11 2 2 2 20 7 3 4 Bracket drive 4 6 7 5 2 5 4 7 5 12 13 option slot cover 4 19 slot cover 4 19 Brightness 7 7 Buttons diskette release 3 8 9 POWER l 9 10 RESET l 10 3 10 3 12 7 l C Cable diskette drive 5 4 5 11 12 5 17 18 5 20 6 11 hard disk drive 5 4 5 8 9 5 12 5 14 6 6 7 6 18 monito...

Page 180: ... 7 Controller s diskette drive A 4 hard disk drive 7 l1 A 4 IDE 4 10 problems 7 18 SVGA 2 5 2 22 A 3 VGA 4 10 Coprocessor math A 3 Cover removing 4 2 5 replacing 4 5 6 CPU see Pentium Ctrl Alt Del 3 12 Cursor 2 3 Customer support Intro 5 Intro 7 D DB 9P connector l 8 Deep green features Intro 2 SETUP program Intro 2 Default settings SETUP 2 3 2 20 Depth of computer A 7 Diagnostics power on l 11 2 ...

Page 181: ...ar Intro 2 2 17 3 6 7 7 7 8 A 2 A 4 Energy conserving 3 6 Environmental requirements A 8 Environments tested operating A 15 EPSON contacting Intro 6 Ergonomic tips 3 l 5 Errors controller 7 18 diskette drive 7 9 10 hard disk drive 7 l1 12 keyboard 7 6 mouse 7 6 power on diagnostics l 11 read write 7 12 Expansion buses ISA Intro 3 PCI Intro 3 External cache Intro 2 see also Cache memory F Faceplate...

Page 182: ...talling tower computer 6 l 22 jumpers 5 13 7 10 A l1 master 2 7 5 13 A l1 mounting frames 5 14 parameters 2 5 2 7 5 3 A 10 power supply cable 6 7 problems 7 10 7 12 removing 5 12 5 20 21 SETUP options 2 5 2 7 slave 2 7 5 13 A l1 standby mode 2 17 2 19 3 6 7 12 7 14 A 4 suspend mode 3 6 7 timeout options 2 17 2 19 types 2 6 7 A 6 Hardware interrupts Intro 34 A 12 Heat l l Height of computer A 7 Hel...

Page 183: ...e Intro 2 5 2 6 2 A 5 6 Master hard disk drive 2 7 5 2 5 13 6 3 A l1 Math coprocessor A 3 Measurements computer A 7 Memory addresses Intro 3 banks 4 8 4 12 BIOS ROM 2 l cache see Cache memory clearing 3 10 CMOS RAM A 3 configurations 4 12 extended A 8 installing 4 12 14 location 4 6 4 8 map A 8 modules see SIMMs problems 7 17 RAM Intro l 2 11 A 2 removing 4 15 requirements video A 9 ROM 2 l1 2 20 ...

Page 184: ...r limits 7 6 A 7 specifications A 5 using 4 16 Optional equipment A 15 Outlet electrical l 6 7 l 9 P Parallel port configuring mode 7 15 connecting 1 3 l 7 controller A 4 jumpers l 8 locating on system board 4 8 pin assignments A 14 problems 7 15 Password changing 2 14 deleting 2 15 3 12 entering 2 14 options 2 13 15 3 l1 problems 7 9 7 13 prompting 2 14 selecting type 2 14 using 3 l1 PC1 auto con...

Page 185: ...A 14 drivers 7 15 port 1 3 A 4 problems 7 15 turning off l l1 turning on l 9 Processor Intro l A 2 locating 4 6 7 upgrading 4 27 30 Processor speed changing 4 9 Program stopping 3 9 PSI 2 compatible 1 4 A 5 6 R RAM Intro l 2 l1 A 2 Random Access Memory see RAM Read write errors 7 12 Real time clock A 3 RESET button l 10 3 10 3 12 Resetting the computer 3 10 7 l Resolutions see Video resolutions Re...

Page 186: ... 2 SIMMs configurations 4 12 installing 4 12 14 location 4 6 8 problems 7 5 7 17 removing 4 15 specifications A 2 Slave hard disk drive 2 7 5 2 5 13 6 3 A l1 Slot cover bracket 4 19 Slots see Option slots Small Computer System Interface see SCSI cards Smoke l l Software see Application programs SOJflat pack video DRAM chips 4 22 A 2 Speaker A 5 SPEED light l 10 SRAM chips see Cache memory Standby ...

Page 187: ... 4 10 4 17 monitor l 5 6 port l 3 5 4 8 see Video Video BIOS Intro 3 colors A 3 A 9 connector l 3 5 A 4 controller A 3 DIP chips see Video memory drivers 2 1 2 22 port l 3 5 A 4 problems 7 7 8 resolutions A 3 A 9 SOJDRAM chips 4 22 A 2 standby mode 2 17 3 6 7 7 A 2 time out 2 17 3 7 Video memory installing 4 22 23 location 4 6 4 8 requirements A 9 specifications Intro 2 4 22 A 2 Virus protection o...

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