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Epson EcoTank ET-15000 Series, User Manual

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Epson EcoTank ET-15000 Series User Manual Download Page 11

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White or Dark Lines in Printout .................................................................................................... 309
Blurry or Smeared Printout .......................................................................................................... 310
Faint Printout or Printout Has Gaps ............................................................................................. 312
Grainy Printout............................................................................................................................. 313
Incorrect Colors ........................................................................................................................... 314

Solving Scanning Problems ............................................................................................................. 315

Scanning Software Does Not Operate Correctly ......................................................................... 316
Cannot Start Epson Scan 2 ......................................................................................................... 316
Scanning Speed is Slow .............................................................................................................. 317
Cannot Save a Scan to a Shared Folder Over a Network............................................................ 317

Solving Scanned Image Quality Problems ....................................................................................... 319

Image Consists of a Few Dots Only............................................................................................. 319
Line of Dots Appears in All Scanned Images ............................................................................... 320
Straight Lines in an Image Appear Crooked ................................................................................ 320
Scanned Image Quality Problems ............................................................................................... 320
Image Colors are Patchy at the Edges ........................................................................................ 322
Ripple Patterns Appear in an Image ............................................................................................ 322
Scanned Image Edges are Cropped ........................................................................................... 322

Solving Faxing Problems.................................................................................................................. 323

Cannot Send or Receive Faxes ................................................................................................... 323
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 325
Fax Memory Full Error Appears................................................................................................... 326
Fax Quality is Poor ...................................................................................................................... 327
Sent Fax is Received in an Incorrect Size ................................................................................... 327
Received Fax is Not Printed ........................................................................................................ 328

Uninstall Your Product Software....................................................................................................... 328

Uninstalling Product Software - Windows .................................................................................... 328
Uninstalling Product Software - Mac............................................................................................ 330

Where to Get Help............................................................................................................................ 330

Technical Specifications ........................................................................................................................ 332

Windows System Requirements ...................................................................................................... 332
Mac System Requirements .............................................................................................................. 333
Paper Specifications ........................................................................................................................ 334

Summary of Contents for EcoTank ET-15000 Series

Page 1: ...ET 15000 User s Guide ...

Page 2: ......

Page 3: ... Region 26 Adjusting Control Panel Sounds 27 Preventing PC Connection via USB 28 Adjusting the Screen Brightness 29 Turning Off the Operation Time Out Setting 29 Product Parts Locations 30 Product Parts Front 31 Product Parts Inside 33 Product Parts Back 34 Using Power Saving Settings 34 Changing the Sleep Timer Settings 35 Changing the Power Off Timer Settings 35 Epson Connect Solutions for Smart...

Page 4: ... Modifying the Wi Fi Direct Network Name or Password 54 Wi Fi Protected Setup WPS 57 Using WPS to Connect to a Network 57 Printing a Network Status Sheet 58 Printing a Network Connection Report 59 Network Connection Report Codes and Messages 61 Changing or Updating Network Connections 67 Accessing the Web Config Utility 67 Changing a USB Connection to a Wi Fi Connection 68 Changing a Wi Fi Connect...

Page 5: ...indows 99 Selecting Basic Print Settings Windows 100 Paper Source Options Windows 102 Print Quality Options Windows 102 Multi Page Printing Options Windows 103 Selecting Double sided Printing Settings Windows 103 Double sided Printing Options Windows 105 Print Density Adjustments Windows 106 Selecting Additional Layout and Print Options Windows 107 Custom Color Correction Options Windows 109 Image...

Page 6: ...naging Color Mac 136 Color Matching and Color Options Mac 137 Selecting Printing Preferences Mac 138 Printing Preferences Mac 139 Printing Your Document or Photo Mac 140 Checking Print Status Mac 141 Cancelling Printing Using a Product Button 142 Scanning 143 Starting a Scan 143 Starting a Scan Using the Product Control Panel 143 Scanning to a Connected Computer 144 Scanning to the Cloud 146 Setti...

Page 7: ...Scanning Settings Advanced Settings Tab 177 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 179 Image Format Options 180 Scan Resolution Guidelines 181 Faxing 182 Connecting a Telephone or Answering Machine 182 Setting Up Fax Features 185 Setting Up Basic Fax Features 186 Using the Fax Setup Wizard 186 Selecting the Line Type 188 Setting the Number of Rings to Answer 189 Selecting ...

Page 8: ...ving Faxes 218 Fax Reception 218 Receiving Faxes Automatically 219 Receiving Faxes Manually 219 Receiving a Fax by Polling 220 Saving and Viewing Received Faxes 221 Checking Fax Status 222 Printing Fax Reports 223 Fax Report Options 224 Refilling Ink and Replacing the Maintenance Box 225 Ink Safety Precautions 225 Checking the Ink and Maintenance Box Levels 227 Checking the Ink Levels on Your Prod...

Page 9: ... 253 Aligning the Print Head Using the Product Control Panel 254 Cleaning the Paper Guide 255 Checking the Number of Sheets 257 Checking the Sheet Counter Windows 258 Checking the Sheet Counter Mac 259 Cleaning and Transporting Your Product 260 Cleaning Your Product 260 Cleaning the Translucent Film 263 Cleaning the Paper Rollers 266 Transporting Your Product 269 Solving Problems 274 Checking for ...

Page 10: ...ition Size or Margins of Copies are Incorrect 290 Originals Do Not Feed From the Automatic Document Feeder 291 Solving Paper Problems 291 Paper Feeding Problems 292 Paper Jam Problems Inside the Product 292 Paper Jams in the Automatic Document Feeder 297 Paper Ejection Problems 300 Solving Problems Printing from a Computer 300 Nothing Prints 300 Product Icon Does Not Appear in Windows Taskbar 302 ...

Page 11: ... Image Appear Crooked 320 Scanned Image Quality Problems 320 Image Colors are Patchy at the Edges 322 Ripple Patterns Appear in an Image 322 Scanned Image Edges are Cropped 322 Solving Faxing Problems 323 Cannot Send or Receive Faxes 323 Cannot Receive Faxes with a Telephone Connected to Your Product 325 Fax Memory Full Error Appears 326 Fax Quality is Poor 327 Sent Fax is Received in an Incorrect...

Page 12: ...pprovals Specifications 342 Notices 344 Important Safety Instructions 344 General Product Safety Instructions 344 LCD Screen Safety Instructions 346 Wireless Connection Safety Instructions 347 Telephone Equipment Safety Instructions 347 FCC Compliance Statement 347 Binding Arbitration and Class Waiver 350 Trademarks 353 Copyright Notice 354 libTIFF Software Acknowledgment 354 A Note Concerning Res...

Page 13: ...13 ET 15000 User s Guide Welcome to the ET 15000 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Viewing Animations Changing LCD Screen Language Selecting the Date and Time Selecting Your Country or Region Adjusting Cont...

Page 15: ...ights 1 power button and light 2 home button 3 received fax light 4 LCD screen 5 help button Adjusting the Control Panel Position The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic Using the Control Panel ...

Page 16: ... the Control Panel Position You can adjust the position of the control panel to make it easier to access Raise or lower it to the desired angle as shown Parent topic Control Panel Buttons and Lights The LCD Screen ...

Page 17: ...n to set up or change your network connection The product is not connected to a wired Ethernet network The product is connected to a wired Ethernet network The product is not connected to a wireless network The product is searching for an SSID or experiencing a wireless network connection issue The product is connected to a wireless network the number of bars indicates the connection s signal stre...

Page 18: ...ect the icon for information on resolving the problem Starts the print copy scan or fax function Parent topic Control Panel Buttons and Lights Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items Close or open your finge...

Page 19: ...setting To enter a value in a field tap the field to display the on screen keyboard Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings ...

Page 20: ... cursor left or right 3 Switches between uppercase and lowercase characters 4 Switches between characters and numbers or symbols 5 Displays a list of common domain names to choose from 6 Enters a space 7 Select when you are finished 8 Deletes the previous character ...

Page 21: ...when you are finished 4 Enters a space 5 Clears the entered number 6 Deletes the previous number Parent topic Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem 1 Press the help button ...

Page 22: ...creen like this 2 Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures 3 Select a topic from the list of available topics and follow the on screen instructions ...

Page 23: ...2 Select the left arrow to view the previous step 3 Indicates your overall progress through the animation 4 Select the right arrow to view the next step Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Select Settings ...

Page 24: ...age 6 Select a language 7 Press the home button to return to the home screen Parent topic Using the Control Panel Selecting the Date and Time Select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if necessary 2 Select Settings ...

Page 25: ... DST Note If your region uses Daylight Saving Time DST you must change this setting to match the season When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 8 Select Date Time 9 Select the date format you want to use 10 Use the numeric keypad to enter the current date then select OK 11 S...

Page 26: ...re using your product Note If you change the country or region your fax settings return to their defaults and you must select them again This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Setting...

Page 27: ...you press buttons on the control panel 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Settings 5 Select Sound 6 Do one of the following To mute all control panel sounds turn the Mute setting on To select a specific sound level select Normal Mode or Quiet Mode Note You can also select the icon on the home screen to switch b...

Page 28: ...ious product functions Parent topic Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB connected computer This restricts non network access to the product 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Printer Settings 5 Scroll down and select PC Connection via USB 6 Select...

Page 29: ...neral Settings 4 Select Basic Settings 5 Select LCD Brightness 6 Select the or icon to decrease or increase the brightness 7 Select OK to exit 8 Press the home button to return to the home screen Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This fea...

Page 30: ...Basic Settings 5 Scroll down and set Operation Time Out to Off 6 Press the home button to return to the home screen Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 31: ...31 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guide 4 ADF document support 5 ADF output tray ...

Page 32: ...r 2 Scanner glass 3 Control panel 4 Paper cassette cover 1 Paper support 2 Edge guide 3 Paper tray rear paper feed 4 Output tray 5 Paper cassette 6 Edge guide 7 Paper guide extension Parent topic Product Parts Locations ...

Page 33: ...33 Product Parts Inside 1 Scanner unit 2 Print head 3 Transportation lock 4 Ink tank cover 5 Ink tank cap 6 Ink tank unit Parent topic Product Parts Locations ...

Page 34: ...Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics ...

Page 35: ... Settings 5 Select Sleep Timer 6 Select the and icons to increase or decrease the number of minutes Note You can also press the minutes field and use the displayed numeric keypad to enter the number of minutes 7 Select OK to exit 8 Press the home button to return to the home screen Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off auto...

Page 36: ...ettings Epson Connect Solutions for Smartphones Tablets and More Use your smartphone tablet or computer to print and scan documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product soft...

Page 37: ...sing the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic Product Basics Related tasks Using AirPrint Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activ...

Page 38: ...top Just activate your product s unique email address When you want to print attach a PDF Microsoft Office document or photo to an email and send it to your product Both the email and the attachments will print automatically 1 Connect your product to your network See the link below 2 If you did not already set up Email Print when you installed your product software see the link below to use your p...

Page 39: ... online service such as Box Dropbox Evernote or Google Drive 1 Connect your product to your wireless network See the link below 2 Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Epson iPrint and check the compatibility of your mobile device 3 Download Epson iPrint from the Apple App Store or Google Play 4 Connect your mobile device to the s...

Page 40: ...to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product Register an email address or online services such as Box DropBox Evernote or Google Drive with your Epson Connect account 1 Connect your Epson product to your network See the link below 2 If you did not already set up an Epson Connect account when you installed your pr...

Page 41: ...me wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your And...

Page 42: ...duct from other manufacturers You can download the Mopria Print Service from Google Play Note For details on the Mopria Print Service click here U S or click here Canada 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy devices Mopria may come preinstalled 3 Go to Sett...

Page 43: ...ad If your Amazon Fire product uses Fire OS 5 and above your device automatically uses the built in Mopria Print Service app to print Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and...

Page 44: ... ready to print photos or scan Parent topic Product Basics Related topics Wi Fi or Wired Networking Voice activated Printing Take advantage of voice activated hands free printing from your Epson product with Alexa Siri and Google Assistant Depending on which voice assistant you use you can ask your product to print photos calendars recipes photo props and more Click here for more information 1 Con...

Page 45: ...45 Related tasks Setting Up Epson Connect Services Related topics Wi Fi or Wired Networking ...

Page 46: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 47: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 48: ...te The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select the icon You see...

Page 49: ...are entering the name manually use the displayed keyboard to enter your network name and enable the password setting to enter the password Note The network name and password are case sensitive Be sure to correctly enter uppercase and lowercase letters and numeric or special characters To move the cursor press the left or right arrow ...

Page 50: ...up to begin setup 9 If setup was successful select Print Check Report to print a network setup report or select OK to exit 10 Press the home button to return to the home screen The Wi Fi icon displayed on the LCD screen indicates your wireless connection status If the product is not connected to the network you may have selected the wrong network name or entered the password incorrectly Repeat the...

Page 51: ... up to 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Connecting to a Mobile Device Enabling Wi Fi Direct Mode Simple AP Modifying the Wi Fi Direct Network Name or Password Parent topic Wi Fi or Wired Networking Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point Note Make sure the E...

Page 52: ...52 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Direct 4 Select Start Setup You see this screen ...

Page 53: ... of devices select Other OS Devices Use your device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown 6 Follow the instructions on the LCD screen to complete Wi Fi Direct setup The Wi Fi Direct icon displayed on the LCD screen indicates if Wi Fi Direct is enabled on the product If you are printing from a computer make sure you installed the network sof...

Page 54: ...creen and select OK 8 Press the home button to return to the home screen The Wi Fi Direct icon displayed on the LCD screen indicates if Wi Fi Direct is enabled on the product If your device is not connected repeat step 6 and make sure you enter the password correctly If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Parent topic W...

Page 55: ... a computer make sure you installed the network software as described on the Start Here sheet 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Direct 4 Select Start Setup 5 Select Change ...

Page 56: ...assword Note Your password must be at least 8 and no more than 22 characters long Note If you have already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the network name or password 7 When entering your Wi Fi Direct network name or password do the following To move the cursor press the left or right arrow To change the case of letters sel...

Page 57: ...ter or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent t...

Page 58: ... Fi icon displayed on the LCD screen indicates your wireless connection status If the product is not connected to the network repeat these steps to try again If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you dete...

Page 59: ...e home button to return to the home screen Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Make sure a few sheets...

Page 60: ...60 2 Press the home button if necessary 3 Select Settings You see a screen like this 4 Select General Settings 5 Select Network Settings 6 Select Connection Check You see a screen like this ...

Page 61: ...ent topic Wi Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may...

Page 62: ...b router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Page 63: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 64: ...point has MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access poin...

Page 65: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 66: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 67: ...ing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer Change the Wi Fi Direct SSID Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Chang...

Page 68: ...arent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the product s LAN por...

Page 69: ... and Home Network 5 GHz See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling Wi Fi Featu...

Page 70: ...Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi 8 When finished press the home button to return to the home screen Parent topic Changing or Updating Network Connections ...

Page 71: ... Epson Papers Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Close the output tray if necessary 2 ...

Page 72: ...72 3 Pull out the paper cassette until it stops Note The paper cassette cannot be removed 4 Squeeze the tab on the right edge guide and slide the edge guides outward ...

Page 73: ...wing Insert paper in the cassette with the glossy or printable side facedown and slide it in until it stops For legal or 8 5 13 inches 216 330 mm paper extend the legal paper guide and load paper using the guide line as shown ...

Page 74: ...ke sure the paper is loaded against the front edge guide and not sticking out from the rear of the cassette 6 Slide the edge guides against the paper but not too tightly Note Make sure the paper fits under the tabs on the edge guides 7 Slide the cassette back into the product until it stops ...

Page 75: ... size or longer paper do not open the paper stopper Do not remove or insert the paper cassette during printing Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first and printable side facedown Make sure the paper fits under the tabs on the edge guides and does not stick out from the rear of the cassette Do not load an envelope that is c...

Page 76: ...Capacity Related tasks Selecting the Default Paper Source Settings Loading Paper in the Paper Tray You can print documents on a variety of paper types and sizes from the paper tray rear paper feed 1 Pull out the paper support 2 Slide the edge guides out all the way ...

Page 77: ...ne of the following Insert one sheet of paper printable side up and short edge first in the center of the paper tray Load one envelope in the center of the paper tray Load it printable side up and flap edge left ...

Page 78: ... but not too tightly 5 Select Settings General Settings Printer Settings Paper Source Settings Paper Setting to select the size and type of paper you loaded If your paper size is not displayed select User Defined Note If you are printing on letterhead select Letterhead as the paper type If you select Letterhead and you are printing on paper that is smaller than the printer driver setting make sure...

Page 79: ...Do not load windowed envelopes or envelopes with adhesive surfaces on the flaps Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Selecting the Default Paper Source Settings Paper Loading Capacity Note The output tray holds up to 100 sheets of plain paper facedown Exceeding this limit can cause paper t...

Page 80: ...1 sheet User defined 2 1 3 4 inches 54 86 mm to 8 5 47 2 inches 215 9 x 1200 mm 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 x 297 mm 1 sheet 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper 200 sheets Epson Presentation Paper Matte 100 sheets Epson Premium Presentation Paper Matte 20 sheets Epson Premium Presentation P...

Page 81: ... mm or A4 8 3 11 7 inches 210 297 mm 250 sheets 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 x 297 mm 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm 200 sheets You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Premium Presentation Paper Matt...

Page 82: ...emium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Ultra Premium Photo Paper Luster Epson Velvet Fine Art Paper Borderless Paper Sizes 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm 16 9 wide 4 7 1 inches 102 181 mm Letter 8 5 11 inc...

Page 83: ...r Sheet count Epson Bright White Pro Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Bright White Premium Paper Letter 8 5 11 inches 216 279 mm S450218 4 500 Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm S450217 4 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8...

Page 84: ...ation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Envelopes Envelope Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings Control Panel You...

Page 85: ... you loaded 8 Press the home button to exit Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Plain Paper Letterhead paper Letterhead ...

Page 86: ...settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings 3 Select Auto Error Solver and select one of these options Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the printer could process when a memory full error occurs Turn off this setting ...

Page 87: ...t the default paper source Paper Cassette or Paper Tray for each function If you select a specific paper source for individual print jobs this setting is disabled Fax Other Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to a...

Page 88: ...ng Originals in the Automatic Document Feeder Related topics Copying Scanning Faxing Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Legal 8 5 14 inches 216 356 mm Note To view animated instructions on how to place originals on the scanner glass press the help button and select How To Place Originals Scanner Glass Note When originals are placed i...

Page 89: ... to the edges of the indicated corner Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping Note If you are placing an ID card on the scanner glass position the card 0 19 inch 5 mm from the corner of the scanner glass ...

Page 90: ...F Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased or folded and do not contain holes staples tape or other materials that could obstruct the feeder Caution Do not place photographs or valuable artwork in the ADF Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them ...

Page 91: ...91 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges 4 Insert the originals into the ADF faceup and short edge first ...

Page 92: ...nst the originals but not too tightly ADF Original Document Specifications Parent topic Placing Originals on the Product Related references Copying Options Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF ...

Page 93: ...ey may be damaged or may damage the scanner Use the scanner glass for these types of originals Photos Thermal paper Originals containing tape staples or paper clips Originals with carbon paper backing Originals that are bound Originals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkled originals Originals with holes Transparencies Originals that are cut in an irregu...

Page 94: ...r Borderless Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or in the ADF 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 Select B W or Color ...

Page 95: ...ancel printing select Cancel on the LCD screen Parent topic Copying Related references Compatible Epson Papers Copying Options Paper Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying ID Cards or Borderless Photos You can copy both sides of an ID card onto a single sheet of paper You can also copy a photo and print it without any borders 1 Load the paper you wan...

Page 96: ... To print more than one copy select Copies and use the displayed numeric keypad to select the number of copies up to 99 8 Change any of the displayed settings as necessary 9 When you are ready to copy select Copy Note To cancel printing select Cancel on the LCD screen Parent topic Copying Copying Options Select the copying options you want to use for your copies Note Not all options or settings ma...

Page 97: ...ally converts from one size to another Auto Fit Page Automatically sizes the image to fit the paper size you selected Original Size Various sizes Select the document size of your original Multi Page Single Page Copies each page of the original onto an individual sheet 2 up Copies multiple page documents onto one sheet Scroll down and select the document orientation and layout order settings as nec...

Page 98: ...ide of a sheet of paper On Borderless Copy Off Select On to copy without margins around the edges The image is enlarged a little to remove margins from the edges of the paper Select how much to enlarge in the Expansion setting On Clear All Settings Yes Restore all copy settings to their defaults No Parent topic Copying ...

Page 99: ...utton Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only fr...

Page 100: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 101: ...etting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 9 Select the Quality setting that matches the print quality you want to use 10 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 11 To print on both sides of the p...

Page 102: ...e Paper Source menu to print on the paper loaded in that source Auto Select Automatically selects the paper source based on the selected paper size Paper Cassette Selects the paper in the cassette as the paper source Paper Tray Selects the paper in the rear feed as the paper source Parent topic Selecting Basic Print Settings Windows Print Quality Options Windows You can select any of the available...

Page 103: ...er to create a larger poster Click the Settings button to select image layout and guideline options Parent topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note Some options may be pre selected or unavailable depending on other settings you have cho...

Page 104: ...104 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 105: ...return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the availa...

Page 106: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 107: ...ion to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the fol...

Page 108: ...s a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color Correction Option...

Page 109: ...or tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an int...

Page 110: ...o increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs a...

Page 111: ...ft to right Parent topic Selecting Additional Layout and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 112: ...name computer name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main...

Page 113: ...over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows ...

Page 114: ... jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 115: ...e Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear when you pr...

Page 116: ...urce Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscape portrait 1 sided and 2 sided documents in the same orientation for easier filing Barcode mode Reduces bleed...

Page 117: ...vent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click you...

Page 118: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 119: ... you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 sided printing Off Allows printing on one side of the paper only On Allows printing on bot...

Page 120: ...n a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer se...

Page 121: ... Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer ...

Page 122: ...Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and ri...

Page 123: ...rinting with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your product To print with additional settings download and install the Epson Print and Scan utility from the Windows St...

Page 124: ...Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window like this ...

Page 125: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 126: ...126 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 127: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 128: ...basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer s...

Page 129: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 130: ...ow check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu ...

Page 131: ...ia Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 11 Select the Print Quality setting you want to use 12 Select the Borderless checkbox if you want to print a borderless photo If the option is grayed out change the Media Type setting to a paper type that supports borderless printing 13 Select any of the available print opti...

Page 132: ...ny of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Normal Vivid For everyday text and image printing with good quality and print speed Fine For text and graphics with good quality and print speed Quali...

Page 133: ...and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select the Borderless checkbox or a paper size with a Borderless option...

Page 134: ...ber of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally sett...

Page 135: ...This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options 2 Select the type of document you are printing as the Document Type setting The software automatically sets the Adjustments options for that document type 3 If necessary customize the Adjustments settings as instructed on the screen ...

Page 136: ...dge of the paper Short Edge binding Orients double sided printed pages to be bound on the short edge of the paper Print Density Sets the level of ink coverage for double sided printing Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing ...

Page 137: ...inting on a Mac Color Matching and Color Options Mac You can select these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion m...

Page 138: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 139: ...select these settings on the Options or Driver tab Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed High Speed Printing Speeds up printing but may reduce print quality ...

Page 140: ...Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Reduce Print Data Size Increases print data compression to improve print speed Not recomme...

Page 141: ...s Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Printing Preferences Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 142: ...k or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Cancelling Printing Using a Product Button If you need to cancel printing select Cancel on the LCD screen Parent topic Printing fr...

Page 143: ...Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations using your product s control panel Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product sof...

Page 144: ...ces for Devices port on your Windows 7 or Windows Vista computer the port is set up automatically on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Scanning to the Cloud Setting Up a WSD Port Windows 7 Windows Vista Scanning Using WSD Windows Control Panel Scanning Options Parent topic Starting a Scan Scanning to a Con...

Page 145: ...the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Computer Note Select OK to close the information screen if necessary 5 Select one of the following computer connections If your computer is connected to your product using a USB cable select USB Connection Note Select Select a computer and select USB Connection if necessary If your compu...

Page 146: ...e on a Mac 7 Select Send on the LCD screen to start scanning Epson ScanSmart opens and your product scans your original and saves the scanned file to your computer Note Click Help in Epson ScanSmart for detailed information Parent topic Starting a Scan Using the Product Control Panel Related tasks Changing Default Scan Job Settings Scanning to the Cloud You can use the control panel to send your s...

Page 147: ...You must register your product with Epson Connect to select a destination 5 Press the OK button to select a destination 6 Change any of the displayed settings on the Scan tab as necessary 7 Select the Advanced Settings tab to view and change additional scan settings if necessary ...

Page 148: ...e for your product on the network 3 Click or Start and select Computer 4 On the left side of the window select Network 5 Locate your product on the Network screen right click it and select Install 6 When you see the User Account Control screen click Continue Note If you see an Uninstall screen click Uninstall and repeat these steps as necessary 7 When you see the message Your device is ready to us...

Page 149: ... installed the product software and connected the product to your computer or network 2 Place your original on the product for scanning 3 Press the home button if necessary 4 Select Scan You see a screen like this 5 Select WSD 6 Select a computer 7 Select Save on the LCD screen to start scanning Your product scans your original and saves the scanned file to your computer Parent topic Starting a Sc...

Page 150: ... photos PDF Select for documents Scan Area A4 Select the page size for documents then select the orientation of the original A6 Letter 8 5 13 Half Letter Legal Executive Envelope 10 5 7 4 6 8 10 Oficio 9 Mexico Oficio Auto Cropping Select for photos with dark edges Max Area Select for most photos Original Type Text Specifies the type of original you are scanning Text Image Photo Density 4 to 4 Adj...

Page 151: ...r computer You do this using the Event Manager program 1 Do one of the following to open Event Manager Windows 10 Click and select Epson Software Event Manager Windows 8 x Navigate to the Apps screen and select Event Manager Windows other versions Click or Start All Programs or Programs Epson Software Event Manager Mac Open the Applications folder click Epson Software and select Event Manager 2 Op...

Page 152: ...te to the Apps screen and select Epson ScanSmart Windows other versions Click or Start and select All Programs or Programs Select Epson Software Epson ScanSmart Mac Open the Applications folder open the Epson Software folder and select Epson ScanSmart You see a screen like this Parent topic Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select...

Page 153: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epso...

Page 154: ...154 You see an Epson Scan 2 window like this ...

Page 155: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 156: ...156 You see an Epson Scan 2 window like this ...

Page 157: ...int app from your device s app store or from Epson s website 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Related tasks Using the Epson iPrint Mobile App Scanning a Document in Epson ScanSmart You can scan and ...

Page 158: ...ations folder open the Epson Software folder and select Epson ScanSmart You see a screen like this 3 Select an option for the Scan area setting if necessary Note The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed It does not scale the image to the selected size 4 Select SCAN ...

Page 159: ...Stitch Images and follow the on screen instructions to combine them into a single image 6 If Photo Mode is automatically detected the following enhancement options are available Auto Color Enhancement automatically adjusts the brightness contrast and saturation of your photos Restore Faded Colors restores the colors in faded photos automatically Remove Red Eye automatically removes the red eye eff...

Page 160: ...aving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic Starting a Scan Saving a Scan You can save a scanned image to your computer in a variety of formats 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 161: ...omputer where the document is saved 4 Click Save Parent topic Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment Note Your email app and account settings should be configured before scanning You must install a MAPI type email program such as Outlook Express Windows Live Mail Entourage or Mac Mail Web based email services...

Page 162: ...Character Recognition language If you also want to save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer in which to save the file 4 Click Attach to E mail Your email program opens with the file attached to a new email Parent topic Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned im...

Page 163: ...t type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Docu...

Page 164: ...ber of copies you want to print If you also want to save a copy of the scanned image to your computer click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition languag...

Page 165: ...the Save Settings Save Settings Customizing Action Icons Parent topic Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart you can change the product that you are using with your computer Note A product connected to your computer via USB takes priority over a product with a Wi Fi connection 1 On the main screen click Change You see a screen l...

Page 166: ... such as the resolution document size and more Note If you select Auto Mode you cannot change the scan settings 1 Click the Settings button You see a screen like this 2 Do one of the following To change Document Mode settings select Document Mode Custom Settings To change Photo Mode settings select Photo Mode and click Close When you start a scan you will be prompted to select scan settings ...

Page 167: ...e a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans ...

Page 168: ...168 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 169: ...a prefix for the file name Select the date format Select a numbering format as the counter format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 170: ...170 You see a screen like this 2 Click the Save Settings tab ...

Page 171: ...Click Close Parent topic Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved PDF Options Setting Options Description General Generate PDF A File Creates a PDF that conforms to PDF A 1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images ...

Page 172: ...to add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scanned image will be used Compression Windows only Specifies the compression format and level for Color Grayscale and B W images File size increases with higher quality Embed ICC Profile Windows only Allows you to add ICC profiles to the image Parent topi...

Page 173: ...173 You see a screen like this 2 Click the Customize Actions tab ...

Page 174: ...an your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download ...

Page 175: ...175 You see this window ...

Page 176: ... scan 6 Select the Rotate setting to rotate the scanned image 7 Select the Correct Document Skew setting to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Reinsert your original into the ADF if necessary 10 Select any of the additional settings that you want to use on the Main Sett...

Page 177: ...tings may be available depending on other settings you have chosen Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add rem...

Page 178: ...ightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones ...

Page 179: ...ou install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component if you want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ej...

Page 180: ...age Format Options window Not all image formats have options BITMAP bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during e...

Page 181: ...nlarge a scanned image so you can print it at a larger size you may need to increase the resolution from the default resolution set by Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the ...

Page 182: ...nswering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product ...

Page 183: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 184: ...184 2 If you are connecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product ...

Page 185: ...swering machine s setting for the number of rings Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up Epson cannot guarantee compatibility with VoIP cable phone systems or fiberoptic digital services such as FIOS Parent topic Faxing Related references Basic Settings Fax Setting Up Fax Features Before faxing wi...

Page 186: ...se sections to select the basic settings you need to use the product s fax features Using the Fax Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setup Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the product is turned on for the first time...

Page 187: ...select Settings Select the ring pattern to be used for incoming faxes or select All If you selected All go to the next step If you selected another ring pattern go to step 9 If you do not have a distinctive ring service select Skip and go to step 9 Note Distinctive ring services allows you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use ...

Page 188: ...nnection and print a report of the check result If there are any errors reported try the solutions on the report and run the check again 11 If the Select Line Type screen appears select the correct line type Note If you are connecting the product to a standard phone line select PSTN and then select Do Not Detect on the Confirmation screen that appears However selecting this setting may cause the p...

Page 189: ...atures Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call 1 Press the home button if necessary 2 Select Settings General Settings Fax Settings Basic Settings Rin...

Page 190: ...than the product but the product can detect fax tones and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings 1 Press the home button if necessary 2 Select Settings 3 Select General Set...

Page 191: ... print options you want to use for incoming faxes Fax Output Settings Setting Options Description Save to Inbox Save to Inbox Saves received faxes in the product s inbox Options when memory is full Selects an action to perform when you receive an incoming fax and the inbox is full Inbox Password Settings Sets a password for the inbox You cannot set a password if you selected Receive and print faxe...

Page 192: ... select On to rotate landscape oriented incoming faxes so that they print correctly on the paper Off Add Reception Information On Select On to include the date time the sender s information and a page number in the header of your incoming faxes Off 2 Sided On Select On to print incoming faxes double sided You can also select the Binding Margin Off Print Start Timing All Pages Received Select to pr...

Page 193: ...or received through polling You can use the Fax Settings Transmission Report setting to print the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Settings Fax Log Auto Print setting to print the report automatically Fax Settings List Print a list of the current fax communication settings Protocol Trace Pr...

Page 194: ...vate Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an outside line Header Fax Header Select to enter the header information and your phone number for inclusion on outgoing faxes Your Phone Number Receive Mode Manual Lets you confirm whether an incoming fax should be printed a telephone must be connected to the product Auto Au...

Page 195: ... receiving the fax by entering the code using the handset On Start Code Rejection Fax Various Lets you automatically reject faxes from blocked numbers with blank headers or from unrecognized contacts Parent topic Selecting Advanced Fax Settings Security Settings Fax Set the security options you want to use for fax data Setting Options Description Direct Dialing Restrictions Off Does not restrict d...

Page 196: ...ettings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of the following Windows 10 Click and select EPSON Software Win...

Page 197: ...197 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Return to the main window at the bottom of the window ...

Page 198: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 199: ...er list 4 Select Fax Settings 5 Follow the prompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up conta...

Page 200: ...eting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts ...

Page 201: ...dd Entry 5 Select Add Contact You see a screen like this 6 Select the registry number you want to use for the contact you are adding 7 Select the Name field use the displayed keyboard to enter the contact name up to 30 characters and select OK ...

Page 202: ...e line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Set any additional settings if necessary 11 Select OK Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact You can edit or delete any of the contacts on your list 1 Press the home button if ...

Page 203: ...tion as necessary Select OK when finished Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before creating a contact group 1 Press the home button if necessary 2 Select Fax ...

Page 204: ... Select Add Entry 5 Select Add Group You see a screen like this 6 Select the registry number you want to use for the group you are adding 7 Select the Group Name field use the displayed keyboard to enter the group name up to 30 characters and select OK ...

Page 205: ...ote To display the contacts in alphabetical order select Name Order Display A check mark appears next to each selected contact 11 Select Close when finished 12 Select OK to save the entry Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries You can also delete the entire contact group 1 ...

Page 206: ...finished Parent topic Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using the Fax Utility Mac Dialing Fax Numbers from a Connected Telephone Parent topic Faxing Sending Faxes from the Product Control Panel See these sections ...

Page 207: ...fax number or selecting the number from either the contact list or fax history Note Depending on the product s available memory you can fax up to 100 pages at a time including a cover sheet You can send a black and white fax to up to 100 contacts or 99 groups at a time or send a color fax to one recipient at a time If your recipient s fax machine does not print in color your fax is automatically s...

Page 208: ... a recipient from the list Note To delete selected recipients press the number of multiple recipients displayed in the upper right corner of the LCD screen Select each recipient you want to delete and select Remove 5 If you need to change any fax settings select Fax Settings and select your settings 6 If you want to preview your fax in black and white on the LCD screen select Preview If the previe...

Page 209: ...ackground color adjustment Sharpness Varying levels available Lets you enhance the outline of the scanned image ADF Continuous Scan Off Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning On Original Size Glass Half Letter Sets the size for a document placed on the scanner glass A5 Letter Legal A4 Color Mode B W Select whether to ...

Page 210: ...rt Print on Error Selects when or if to print transmission reports Print Do Not Print Parent topic Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice You can only schedule one fax at a time Note Make sure the product s date and time settings are correct You can only send faxes in black and white when you use this option 1 Plac...

Page 211: ... and select OK then select OK again 9 Select the Recipient tab and select Send Note To cancel faxing select Cancel After scanning your originals your product dials the number and sends the fax at the specified time Note If the product is turned off at the specified time the fax is sent when it is powered on Parent topic Sending Faxes from the Product Control Panel Related topics Setting Up Contact...

Page 212: ... the FAX option as the printer 3 To change the Paper Size Orientation Color Image Quality or Character Density settings click the Preferences or Properties button change the necessary settings and click OK Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the...

Page 213: ...213 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 214: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 215: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 216: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 217: ...phone If the recipient s phone number and fax number are the same you can speak to the recipient before sending the fax Note When a fax number is dialed using the connected telephone sending a fax takes longer because the product scans and sends the fax simultaneously While sending the fax other features cannot be used Note Depending on the product s available memory you can fax up to 100 pages at...

Page 218: ...ne select Send on the Recipient tab to start sending the fax Note If your recipient s fax machine does not print in color your fax is automatically sent in black and white 7 Hang up the telephone Parent topic Sending Faxes Receiving Faxes See these sections to receive faxes with your product Note Do not turn the product off while it is receiving a fax Otherwise the fax transmission will be lost Fa...

Page 219: ...elect Settings General Settings Fax Settings Basic Settings Receive Mode If an answering machine is connected make sure the product s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes...

Page 220: ...utomatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Set Polling Receive to On 5 Select Close ...

Page 221: ...ze of the documents 1 Press the home button if necessary 2 Select Settings General Settings Fax Settings Receive Settings Fax Output Settings You see a screen like this 3 Select Save to Inbox 4 Set Save to Inbox to On 5 Select Option When Memory is Full and choose an option 6 Select Inbox Password Settings to set change or reset the password for the inbox Note You cannot set an Inbox password if y...

Page 222: ... after you print or view them to prevent the product s memory from filling up When the memory is full you can only print or reject incoming faxes Parent topic Receiving Faxes Checking Fax Status You can check the status of current fax jobs or faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the ...

Page 223: ...s flashing received faxes have been temporarily saved to the product s memory Parent topic Faxing Printing Fax Reports You can print several types of fax reports whenever necessary 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Fax Report 5 Select the fax report you want to print Fax Report Options Parent topic Faxing ...

Page 224: ... the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Settings Fax Log Auto Print setting to print the report automatically Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Selecting Advanced F...

Page 225: ...d bottle caps Do not tilt or shake an ink bottle after opening it otherwise ink may leak If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or problems persist see a doctor immediately If ink gets into your mouth spit it out and see a doctor right away Do not shake or squeeze the ink bottles If ink spills wipe ...

Page 226: ...me environment as the product When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Ink Bottle and Ink Tank...

Page 227: ...ink levels in the product s ink tanks Make sure the ink levels are above the lower line on the ink tanks If any of the ink tanks are below the lower line fill them to the upper line on the ink tank Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it e...

Page 228: ...k capacity of the maintenance box 4 Press the home button again to exit the screen Parent topic Checking the Ink and Maintenance Box Levels Checking Ink and Maintenance Box Levels Windows A low ink reminder appears if you try to print when ink is low and you can check your ink levels at any time using a utility on your Windows computer 1 To check your ink and maintenance box levels access the Wind...

Page 229: ...e and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Checking the Ink and Maintenance Box Levels ...

Page 230: ...System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 3 Refill any ink tank or replace the maintenance box as needed Note To update or refresh the displayed ink levels click Update ...

Page 231: ... and Maintenance Box You can purchase genuine Epson ink maintenance boxes and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Epson s warranties do not extend to any damage caused by the use of third p...

Page 232: ...stem depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks t...

Page 233: ...233 2 Lift up the scanner unit 3 Open the ink tank cover 4 Read the filling ink precautions on the LCD screen and press Proceed ...

Page 234: ...ink bottle Do not touch the top of the bottle after its cap is removed Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 235: ... tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note Refer to the color coded sticker on the ink tank unit to identify the color of each tank Do not force the bottles into position they are keyed for each color ...

Page 236: ...he ink has reached the top line otherwise ink may leak 8 When the ink tank is full remove the ink bottle and securely close it with the cap Note If any ink remains in the bottle store the bottle upright for later use 9 Close the ink tank cap 10 Repeat the previous steps as necessary for each ink tank you need to refill ...

Page 237: ...it up again and lower it completely Note The scanner unit must be closed completely before it can be opened again 13 Follow the on screen instructions to reset the ink level for the colors you refilled Parent topic Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box ...

Page 238: ...maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop the maintenance box or subject it to strong shocks If you cannot replace the cover the maintenance box may not be installed correctly Remove and reinstall the maintenance box Do not store the maintenance box in high or freezing tem...

Page 239: ...t quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print head several times you can run a Power Cleaning Print Hea...

Page 240: ...es using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance You see a screen like this 5 Select Print Head Nozzle Check ...

Page 241: ...241 You see a screen like this 6 Select Print The nozzle check pattern is printed ...

Page 242: ...creen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn the product off and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using the Product Con...

Page 243: ... following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Print Head Nozzle Ch...

Page 244: ...sh If there are gaps or the pattern is faint clean the print head If almost the entire pattern is missing see the link below for instructions on performing a Power Cleaning Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Power Cleaning Using a Computer Utility Refilling the Ink Tanks Related topics Loading Paper ...

Page 245: ...ing the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain pap...

Page 246: ... The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished When the cleaning cycle is finished a nozzle check pattern prints automatically Caution Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print ...

Page 247: ...an the print head If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours without printing Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references Where to Get Help Related tasks Checkin...

Page 248: ... 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Uti...

Page 249: ... cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 250: ...ssing click Finish and perform a Power Cleaning If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references Where to Get Help Related ...

Page 251: ...x is full you need to replace it to continue printing Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product After a Power Cleaning you must turn off the product and wait at least 12 hours before running another Powe...

Page 252: ... Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arr...

Page 253: ... printing and then print the nozzle check pattern again Run Print Head Cleaning or Power Cleaning again depending on the printed pattern If quality still does not improve contact Epson support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal ...

Page 254: ...n and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance You see a screen like this 5 Select Print Head Alignment 6 Select one of the following options Vertical Alignment if your printout is blurry or contains vertical ruled lines that are misaligned Horizontal Alignment if your printout contains horizontal bandin...

Page 255: ...ount of separation or overlap 9 Continue following the rest of the on screen instructions to finish the alignment Parent topic Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout or if printouts are smeared or scuffed you can clean the paper guide roller to remove any excess ink 1 Make sure there are no errors on the LCD screen 2 Load...

Page 256: ...ns to clean the paper guide 7 Repeat these steps as necessary until the paper comes out clean Note If the problem still cannot be cleared after cleaning the paper path there may be ink residue on the inside of the printer Turn off the product open the scanner unit and clean the area as shown using a cotton swab ...

Page 257: ...d concepts Print Head Alignment Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the Sh...

Page 258: ...roduct in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Num...

Page 259: ...he Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 260: ...ing at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the paper 5 Remove the paper from the pa...

Page 261: ...soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 8 Close the document cover 9 Open the ADF cover ...

Page 262: ...262 10 Use a soft moist lint free cloth microfiber is recommended to clean the rollers and the interior of the ADF Caution Do not use a dry cloth to clean the rollers 11 Open the ADF input tray ...

Page 263: ... with a soft dry cloth Do not use liquid or chemical cleansers Parent topic Cleaning and Transporting Your Product Cleaning the Translucent Film If the print quality has not improved after aligning the print head and cleaning the paper path the translucent film inside the product may be smeared with ink ...

Page 264: ...9 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the printer head path or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Open the scanner unit ...

Page 265: ...he flashlight check the translucent film shown here for ink smears 1 Translucent film 2 Print head rail Caution Do not touch the print head rail or you may not be able to print Do not wipe off the grease on the rail ...

Page 266: ...slucent film 8 Repeat steps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry and free of any fibers close the scanner unit 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Cleaning and Transporting Your Product Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette clean the paper rolle...

Page 267: ...267 4 Make sure the ink tank caps are securely closed 5 Close the ink tank cover the scanner unit and the ADF cover 6 Slide out the paper cassette and remove the paper ...

Page 268: ...Be careful not to trap your fingers under the product 8 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 9 Return the product to its normal position Caution Do not leave the product on its side for an extended period of time ...

Page 269: ...plastic bag and fold it closed Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tig...

Page 270: ... 3 Open the scanner unit and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 4 Set the transportation lock to the locked position ...

Page 271: ...e inside the product otherwise you may damage your product 5 Secure the print head to the case with tape 6 Unplug the power cable 7 Disconnect any connected cables 8 Open the ink tank unit cover and make sure the ink tank caps are securely closed ...

Page 272: ...272 9 Close the ink tank cover until it clicks into place 10 Close the scanner unit ...

Page 273: ...13 Place the product in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 274: ...g Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically chec...

Page 275: ...r details A printer error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Paper out in XX Load paper in the cassette or rear paper feed slot The printer s borderless printing ink pad is nearing the end of its service life It is not a user replaceable part Please contact Epson support The ink pa...

Page 276: ...he Port tab of the Printer Properties screen Windows or the System Properties USB list Mac Select USBXXX for a USB connection or EpsonNet Print Port for a network connection Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct Recovery Mode Update Firmware A firmware update has failed Connect your product using a USB cable and try up...

Page 277: ...uctions on the LCD screen to reset the ink levels Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks a...

Page 278: ...278 2 Load plain paper in the product 3 Press the home button if necessary 4 Select Maintenance 5 Select Print Head Nozzle Check 6 Select Print The nozzle check pattern is printed ...

Page 279: ...zzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related concepts Print Head Alignment Print Head Cleaning Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a probl...

Page 280: ...nd Settings Resets all control panel settings and deletes any stored information You see a confirmation screen 5 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product Product Does Not Turn On or Off Noise After Filling the Ink Software Insta...

Page 281: ... charging process has not finished after approximately 20 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any neces...

Page 282: ...nstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appea...

Page 283: ...ireless access point is using one of the usable channels and change to a usable channel if necessary If you cannot connect your product to a device using Wi Fi Direct you may have exceeded the maximum number of devices connected to your product 8 Print a network status sheet or access Web Config on the browser for your device and check the number of connected devices If 8 devices are already conne...

Page 284: ...ng EpsonNet Setup again 1 Reset your product s network settings to their factory defaults 2 Windows only Uninstall your product software 3 Restart your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router so note the next step before restarting it 4 Download your product ...

Page 285: ...ting the product wirelessly via EpsonNet Setup and the Wi Fi icon does not appear on your LCD screen make sure your product software was installed correctly If necessary reinstall your software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band ...

Page 286: ...ion report 6 Select Advanced Settings Network Settings Wired LAN 7 Select OFF for IEEE 802 3az and click Next 8 Click OK and remove the Ethernet cable connecting the computer and your product 9 If you disabled IEEE 802 3az for your computer s network adapter enable it 10 Reconnect the Ethernet cables from the router or access point to your computer and product If problems still occur other devices...

Page 287: ... online you will lose your Internet connection when you restart your router Check if there are any paused print jobs Make sure your printer is selected as the default printer Check if the selected printer port is correct Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network See your router or access...

Page 288: ...work If you have problems scanning over a network with Epson ScanSmart try these solutions Make sure the computer and scanner are connected to the same network or network segment VLAN Move the scanner and computer or smart device closer to the router or access point Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a sin...

Page 289: ...n your router must be disabled Follow the instructions in your router documentation to disable the privacy separator Parent topic Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Solving Copying Problems Check these solutions if you have problems copying with your product Product...

Page 290: ...amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass Clean the ADF If the colors are smeared try lowering the copy density setting on the LCD screen Parent topic Solving Copying Problems Position Size or Margins of Copies are Incorrect If the position size or margins of your copies are incorrect try thes...

Page 291: ...ke sure the size weight and number of your originals are supported by the ADF Make sure the originals are loaded correctly Make sure the document is not curled or creased Try cleaning the inside of the ADF Do not load originals above the arrow mark on the ADF edge guide Parent topic Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your prod...

Page 292: ...ewer sheets Make sure the paper size and paper type settings are correct for the paper source Clean the roller inside the printer to remove any dust on the paper path For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the cassette printable side down Follow any special loading instructions that came with the...

Page 293: ...de the product If the product starts operating it may cause an injury Do not touch any protruding parts inside the product 1 Cancel the print job if necessary 2 Open the paper tray rear paper feed 3 Press the buttons to release the rear cover and remove the cover from your product ...

Page 294: ...294 4 Carefully remove any jammed paper from inside the product 5 Remove any jammed paper from the rear cover 6 Press the buttons and reattach the rear cover ...

Page 295: ...295 7 Open the scanner unit as shown Note Make sure the document cover is closed before opening the scanner unit 8 Carefully remove any jammed paper from inside the product ...

Page 296: ...nter 9 Close the scanner unit as shown Note You must close the scanner completely before opening it again 10 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems ...

Page 297: ...feeder ADF follow the steps below or on the LCD screen to clear the jam 1 Cancel the print job if necessary 2 Remove your originals from the ADF 3 Open the ADF cover Caution Make sure you open the ADF cover before removing any jammed paper Otherwise the product may be damaged 4 Carefully remove any jammed paper ...

Page 298: ...8 5 Open the ADF input tray Caution Make sure you open the ADF cover before opening the ADF input tray Otherwise the ADF may be damaged 6 Carefully remove any jammed paper from beneath the ADF input tray ...

Page 299: ...capacity for your paper size Also make sure your originals are not bent folded or curled and do not have tape staples or other materials that could obstruct the feeder 10 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems ...

Page 300: ...ated topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Note When printing using AirPrint the available print settings are different from those covered in this manual See the Apple website for details Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems N...

Page 301: ...y In Windows make sure your product is selected as the default printer and the printer port setting matches the printer connection port In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs In Windows do one of the following to open the Epson Printer Connection Checker and follow the on screen i...

Page 302: ... button 4 Select Enable EPSON Status Monitor 3 and click OK 5 Click the Monitoring Preferences button 6 Click the checkbox for the option that adds the shortcut icon to the taskbar 7 Click OK to close the open program windows Parent topic Solving Problems Printing from a Computer Printing is Slow If printing becomes slow try these solutions Make sure your system meets the requirements for your ope...

Page 303: ... of paper you loaded Turn on any high speed settings in your product software Select a lower print quality setting Make sure the ink drying time has not been increased for double sided printing Windows Click the Maintenance or Utility tab select Extended Settings or Speed and Progress and select the following settings Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Windows Select Pri...

Page 304: ...age Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Note When printing using AirPrint the available print settings are different from those covered in this manual See the Apple website for details Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect C...

Page 305: ... try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software if available Run a print head nozzle check to see if any of the nozzles are clogged Then clean the print head if necessary Make sur...

Page 306: ...include the dust or stains Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate original size in the copy settings You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related references Copying Options Related tasks Selecting Basic Print Se...

Page 307: ... window and cancel any stalled print jobs If your product is connected to a USB hub connect it directly to your computer instead If incorrect characters still appear in your prints try connecting your product using a different cable If your computer entered sleep mode the last time you printed the next print job after your computer exits sleep mode may contain garbled characters Print your documen...

Page 308: ...nd Content Problems Related references Copying Options Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Related topics Loading Paper Slanted Printout If your printouts are slanted try these solutions Make sure the paper is loaded in the correct direction Do not load more than the recommended number of sheets Slide the edge gu...

Page 309: ...orrect Colors Parent topic Solving Problems Related topics Solving Scanned Image Quality Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of...

Page 310: ...cal banding appears or the paper is smeared clean the paper path You may need to refill the ink Visually check the ink levels If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Pri...

Page 311: ...d handling printouts on glossy paper right after printing to allow the ink to set Dry printouts completely before filing or displaying them When drying printouts avoid direct sunlight do not use a dryer and do not touch the printed side of the paper Do not stack printouts immediately after printing Turn off any high speed settings in your product software If you print on both sides of a sheet of p...

Page 312: ...on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper Specifications Compatible Epson Papers Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences Mac Selecting Addition...

Page 313: ...ot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper or Media Type Settings Control Panel Related tasks Cleaning the Paper Guide Refilling the Ink Tanks Related topics Loading Paper Grainy Printout If your printouts are grainy try these solutions Mak...

Page 314: ...ake longer to process and print Consider the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related tasks Selecting Printing Preferences Mac Selecting A...

Page 315: ...tch your on screen colors However you can use a color management system to get as close as possible Try using the color management options in your printer software Try turning off the PhotoEnhance setting in Windows For best results use genuine Epson paper If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility o...

Page 316: ...disk Scanning stops if the total data size reaches the limit Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are securely connected at both ends If y...

Page 317: ...versions of Epson Scan 2 installed If you do uninstall both versions and install one version If you upgraded your operating system but did not reinstall Epson Scan 2 try reinstalling it Parent topic Solving Scanning Problems Related topics Starting a Scan Scanning Speed is Slow If scanning speed is slow try these solutions Lower the scan resolution in the Epson Scan 2 settings Select a lower resol...

Page 318: ... Click your network name 5 Make sure the Make this PC discoverable setting is set to On Select this setting when connected to a private network so you can save a scan to a shared folder If you select Off you cannot save your scan to a shared folder on a private network Windows 8 1 1 At the Start screen type PC Settings to automatically search the system 2 Click Network in the PC Settings window 3 ...

Page 319: ...your network administrator for instructions Parent topic Solving Scanning Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Note For solutions when using the Epson ScanSmart software see the Epson ScanSmart help utility Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in a...

Page 320: ... Image Quality Problems Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image make sure to place your original straight when you scan it Clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended If you are scanning from the ADF make sure the ADF edg...

Page 321: ...ettings of your computer monitor Back of Original Image Appears in Scanned Image Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 or Epson ScanSmart settings if available and try scanning again Make sure you select the correct Image Type for your original Select the Advanced Settings tab and adjust the Brightness setting If the Image Type is set ...

Page 322: ...s Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting on the Advanced Settings tab Select a lowe...

Page 323: ...ated topics Setting Up Fax Features Cannot Send or Receive Faxes If you cannot send or receive faxes try these solutions If an error code is displayed on the control panel try the solutions suggested in the error code list Use Check Fax Connection on the control panel Settings General Settings Fax Settings Check Fax Connection to run the automatic fax connection check Try the solutions suggested i...

Page 324: ...xing over the line Contact your DSL provider for the necessary filter If you are connected to a DSL phone line connect the product directly to a telephone wall jack and send a fax If it works the problem may be caused by the DSL filter Contact your DSL provider If your telephone line has static turn off your product s error correction mode fax communication setting and try faxing again Make sure y...

Page 325: ...s registered as a fax product in your operating system Windows Make sure the product appears in Devices and Printers Printer or Printers and Other Hardware If the product does not appear uninstall and re install the Epson FAX Utility Mac Select System Preferences Printers Scanners or Print Scan or Print Fax and make sure your product appears If your product does not appear click and add your produ...

Page 326: ...mputer Once the faxes are saved on the computer they are deleted from the product s memory If you set the product to save received faxes on a memory device connect the selected memory device containing the save fax folder to the product Once the faxes are saved on the memory device they are deleted from the product s memory Note Make sure the memory device has enough available memory and is not wr...

Page 327: ...monochrome fax without using the Direct Send feature the product may automatically lower the resolution Try enabling the error correction mode ECM setting Parent topic Solving Faxing Problems Related references Basic Settings Fax Fax Sending Options Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size try these solution...

Page 328: ...ptions on the product control panel and change them if necessary Parent topic Solving Faxing Problems Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product Software Wi...

Page 329: ...son Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click Uninstall a program Select Epson Event Manager and click Uninstall Change 6 Do one of the following to uninstall Epson Scan 2 then follow any on screen instructions Windows 10 Select Epson Scan and click Uninstall Windows 8 x Wi...

Page 330: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Page 331: ...to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Page 332: ...ntable Area Specifications Automatic Document Feeder ADF Specifications Scanning Specifications Fax Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use on...

Page 333: ...ownloads Parent topic Technical Specifications Mac System Requirements To use your product and its software your Mac should use one of these operating systems macOS 10 15 x macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson ...

Page 334: ...29 483 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B4 13 9 9 84 inches 353 250 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm 8 5 13 inches 216 330 mm 8 10 inches 203 254 mm 5 7 inches 127 178 mm 5 8 inches 127 203 mm 4 6 inches 102 152 mm 3 5 5 inches 89 127 mm Half Letter 5 ...

Page 335: ...son papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area ...

Page 336: ...0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum Borderless 1 Reduced print quality area top 1 73 inches 44 mm 2 Reduced print quality area bottom 1 57 inches 40 mm ...

Page 337: ... topic Technical Specifications Automatic Document Feeder ADF Specifications Paper size US letter legal A4 or 8 5 13 inch 216 330 mm size Paper type Plain paper Paper weight 17 lb 64 g m2 to 25 lb 95 g m2 Sheet feeding capacity Total thickness 0 15 inch 3 85 mm Approximately 35 sheets US letter or A4 or 10 sheets legal or 8 5 13 inch 216 330 mm Parent topic Technical Specifications Scanning Specif...

Page 338: ...al 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic Technical Specifications Fax Specifications Fax type Walk up black and white and color fax capability ITU T Super Group 3 black and white only for receiving faxes Supported ...

Page 339: ...n Parent topic Technical Specifications Ink Specifications Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer The included ink bottle must be used for printer setup and is not for resale The printer ships with a full ink bottle and part of the ink from the bottle is used to charge the print head Yields vary considerably bas...

Page 340: ...es 363 mm Width Stored 19 6 inches 498 mm Printing 19 6 inches 498 mm Depth Stored 14 1 inches 358 mm Printing 29 6 inches 752 mm Weight without ink and power cord Approximately 21 4 lb 9 7 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 0 4 to 0 2 A Power consumption with USB connection Standalone cop...

Page 341: ...ons Interface Specifications Interface type Hi Speed USB Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n IEEE 802 11n is available only for the HT20 Frequency range 2 4 GHz Maximum radio frequency power transmitted 20 dBm EIRP Coordination modes Infrastructure mode Wi Fi Direct Simple AP not supported for IEEE 802 11b Note Wi Fi Direct Simple...

Page 342: ...ce should be IEEE802 3az compliant Communication mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 Security Protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Parent topic Technical Specifications Related tasks Wired Network Connection Becomes Unstable Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B Cl...

Page 343: ...o interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C t...

Page 344: ...ety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outle...

Page 345: ...place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away f...

Page 346: ...oring or transporting the product do not tilt it stand it on its side or turn it upside down otherwise ink may leak Parent topic Important Safety Instructions LCD Screen Safety Instructions Use only a dry soft cloth to clean the LCD screen Do not use liquid or chemical cleansers If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with s...

Page 347: ...FCC Compliance Statement For United States Users This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the surface of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company Applicabl...

Page 348: ...S A Telephone 562 981 3840 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment may not be used on coin service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or co...

Page 349: ...rcuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibi...

Page 350: ...all Disputes shall be resolved by binding arbitration according to this Agreement ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED Pursuant to this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for consumer related...

Page 351: ...w jamsadr com or by calling 1 800 352 5267 and under the rules set forth in this Agreement All Disputes shall be resolved by a single neutral arbitrator and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive au...

Page 352: ...of the award whichever is greater ii pay you twice the amount of your reasonable attorney s fees if any and iii reimburse you for any expenses including expert witness fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and e...

Page 353: ... the entire Section 1 but only Section 1 shall be null and void Parent topic Notices Trademarks EPSON is a registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corporation Epson StoreSM is a service mark of Epson America Inc Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation Windows is a registered tradema...

Page 354: ...options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information ...

Page 355: ...Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright...

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