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Troubleshooting

Is the Print Manager status set to Pause?

If [Paused] is displayed for the product’s icon (EPSON PP-100NPRN), right-click the icon and click [Resume
Printing].

If performing all of the above checks still does not resolve the problem, the software may not be installed correctly.
Uninstall (delete) the software, and then reinstall.

See “Software Uninstallation” in the

PP-100N Security User’s Guide

for the software uninstallation procedure.

See “Installation” in the

PP-100N Security User’s Guide

for the software installation procedure.

Please contact Customer Support if this still does not resolve the problem. When making inquiries, please provide
information about your operating environment (including the computer model, names and versions of software
applications, and other peripheral models), name of this product, and its serial number.

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Summary of Contents for Disc producer PP-100N Security

Page 1: ...Administrator s Guide M00012700 ...

Page 2: ...ation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation NOTICE The contents of this manual are subject to change without notice Copyright 2009 Seiko Epson Corpor...

Page 3: ... in Standard Mode External Output Mode and Batch Mode It also describes how to troubleshoot various problems It is included on the PP 100 PP 100N Utility Documents disc PP 100N Security Setup Guide Briefly describes how to set up this product using PIN Controlled Mode and Security Mode in 25 languages with illustrations See the PP 100N Security Administrator s Guide for more information PP 100N Se...

Page 4: ...he authentication keypad 21 Connecting the Ethernet cable 25 Connecting the power cord 25 Installing the ink cartridges 26 Setting the security lock switch 30 Setting the Publish Mode 31 Types of Publish Modes 31 Installing the stackers 32 Setting procedure 34 Network settings 36 Registering an administrator 42 System settings 47 Output device settings 47 Notification email transmission settings 5...

Page 5: ... only 114 Starting Service Mode 115 Precautions for transporting your product 117 Troubleshooting 119 Error messages and remedies 119 Problems and their remedies 126 Power Control Panel problems 126 Disc writing problems 127 Label printing problems 128 Password PIN problems 130 Other problems 131 Checking with EPSON Total Disc Monitor 133 When discs cannot be published 135 Disc does not come out 1...

Page 6: ...bodily harm or physical damage Indicates action that should not be performed prohibited Indicates that the product must not come in contact with water Indicates that disassembly is prohibited Indicates that the plug should be disconnected from the outlet Indicates that contacting the product with wet hands is prohibited Place that is flat and stable Place with the following temperature and humidit...

Page 7: ... or tilted surface in reach of children or in a place subject to vibration from other machines There is a risk that it could drop or fall over resulting in injury Do not install in places where there is excessive moisture or dust risk of getting wet direct sunlight severe changes in temperature and humidity or close to heating and cooling devices There is a risk of electric shock fire and malfunct...

Page 8: ... the prongs of the power plug all the way When you disconnect the power plug from the outlet be sure to turn off the power and hold the plug as you pull If you stretch the power cord it may become damaged which could result in electric shock or fire Be sure your AC power cord meets the relevant local safety standard Also do not use the power cord included with this product with any other devices T...

Page 9: ... may result in injury electric shock fire or malfunction Do not leave containers of water or other liquid on this product If water spills on or into the product this may result in electric shock fire or malfunction CAUTION Do not step on or place heavy objects on top of the product Be especially careful in households with small children There is a risk that it could fall over or break resulting in...

Page 10: ...yes or skin Be especially careful because once an ink cartridge is used there may be some ink around the ink supply port If ink gets into your eyes immediately flush them with water and if it gets onto your skin immediately wash the area with soap and water Leaving the ink as is may result in bloodshot eyes or mild inflammation In the rare event that there is a problem immediately consult with a p...

Page 11: ...uant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipm...

Page 12: ...en gained through the use of this product Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redun...

Page 13: ...ecurity Mode Publish Mode PIN Controlled Mode In PIN Controlled Mode only a publisher authenticated using the identity authentication function can publish a disc after the disc image and the label data file are created on the client computer In addition the disc that was published can be received only by a publisher who enters a user number and PIN to be certified as the person who published the d...

Page 14: ...ode published discs can no longer be passed to other people which makes it possible to prevent data recorded on discs from leaking What this product PP 100N protects is the data on the published disc that is stored on this product It does not protect the following data on this product Source files on the file server or client computers as well as disc images and label data files Disc images and la...

Page 15: ...ol Function Only users with authority are permitted to access setting control data job information and disc position information System configuration The following items are required to use this product in Authentication Publish Option Mode Hardware Client computers for approvers only when in Security Mode administrators and publishers Software Total Disc Maker Lets you write data to a disc edit p...

Page 16: ...red knowledge Appoints approvers who can be trusted Who is a user A user is a person who has the authority to create discs using this product This includes administrators approvers and publishers More details about the work performed by users are presented in the PP 100N Security User s Guide Role of an administrator Sets up operates and manages this product Trains approvers and publishers in how ...

Page 17: ...user authentication information passwords and PINs used for identity authentication so that it is not used by third parties Administrators must manage disc cover keys very carefully so that they are not used by anyone other than administrators Measures such as making firewall and router security settings must be implemented so that this product is not subject to an attack from an external network ...

Page 18: ... stress is not placed on your body An unnatural posture when lifting the product may result in an injury or the product being damaged When moving the product do not tilt it 10 or more degrees in a forward or backward direction or sideways direction The dropping or other mishandling of the product may result in an accident Do not place a heavy object on the top of the product Subjecting this produc...

Page 19: ... with sufficient space for attaching accessories replacing consumables and enabling regular maintenance and care Location that satisfies the following requirements Installation space Provide enough installation space for facilitating the installation work If you place the product by the wall leave more than 10 cm between the back of the product and the wall It is also necessary to leave enough spa...

Page 20: ...cation keypad on page 21 in this guide 5 Setting the security lock switch on page 30 in this guide 4 Installing the ink cartridges on page 26 in this guide 3 Connecting the power cord on page 25 in this guide 2 Connecting the Ethernet cable on page 25 in this guide 7 Network settings on page 36 in this guide 9 System settings on page 47 in this guide 8 Registering an administrator on page 42 in th...

Page 21: ... using more than one unit of this product in the same environment and back up the first unit and then restore the backup data on the second and subsequent units the configuration information of the first unit is saved so you do not need to perform the following work See Backing up and restoring data on page 104 in this guide for details on the backup and restoration procedure Output device setting...

Page 22: ...22 3 Grasp the fixture on the top plate and slide the top plate backwards slightly 4 Remove the top plate ...

Page 23: ...ar side and then remove the air vent cover 6 Connect the authentication keypad to the USB interface connector Two USB interface connectors are provided The keypad can be connected to either one but only one authentication keypad can be connected Notes ...

Page 24: ...of the authentication keypad through the notched hole in the air vent cover and then reattach the air vent cover using the four screws 8 Mount the top plate and secure in place using the two screws 9 Close the disc cover ...

Page 25: ...thernet cable to the Ethernet interface connector on the rear side Connecting the power cord 1 Connect the power cord connector to the AC inlet on the product rear side See 1 in the figure below 2 Insert the power plug into the outlet See 2 in the figure below ...

Page 26: ...ducts Repairs for any damage or breakdown of this product due to the use of non Epson brand products will not be free of charge even if the warranty period is still valid This product performs color adjustment based on use of Epson brand ink cartridges Use of non Epson brand ink products can adversely affect the printing quality and prevent the product from realizing its maximum performance The in...

Page 27: ...for an extended period of time can result in poor printing quality When opening the plastic package be careful that the ink cartridge does not drop This could cause the ink to leak Do not place the ink cartridge with the ink supply holes facing downward This could cause stains on a desk or other surface Also dust and other substances can adhere to the ink cartridge so that it does not function pro...

Page 28: ...28 4 Close the ink cartridge cover 5 Press the power button to turn on the power The Power LED flashes and ink filling loading ink is started ...

Page 29: ...e adhering to the green chip surface Use a soft cloth to wipe off the object and then reinstall the cartridge If printing cannot be performed properly even though the ink cartridges are installed perform head cleaning See Head cleaning in the PP 100N Security User s Guide for details on the head cleaning procedure When the power is turned off using the power button on the main unit the print head ...

Page 30: ...the disc cover 2 Set the security lock switch to on When set to on the disc cover is locked automatically each time it is closed To unlock the lock use the disc cover key or operate the control panel When the security lock switch is set to off the disc cover is always unlocked Be sure to set the security lock switch to on when using in the PIN Controlled Mode Security Mode ...

Page 31: ...are entered the publisher of the disc only can take out the disc from Stacker 4 Security Mode The approval workflow is used to perform identity authentication of the publisher and approver so that approved discs only are published The published disc is temporarily stored in Stacker 2 and when the user number and PIN are entered the publisher of the disc only can take out the disc from Stacker 4 1 ...

Page 32: ...e the procedure below to install the stackers for the selected mode 1 Insert Stacker 1 by aligning with the recesses 2 Insert Stacker 2 by aligning with the recesses 3 Set the lock lever to the UNLOCK position Stacker 3 is not used in PIN Controlled Mode Security Mode ...

Page 33: ...33 Preparation 4 Close the disc cover ...

Page 34: ...e button 4 When the confirmation message appears press the button The initialization operation begins Initialization takes two to three minutes When initialization is finished Please register an administrator appears on the LCD Before setting the Publish Mode be sure to check that the authentication keypad is connected the ink cartridges and stackers are installed the security lock switch is set t...

Page 35: ...event the occurrence of an unexpected warning or error check that the correct Publish Mode has been set after you set or change the Publish Mode If the Security Mode is set be sure to check the TOE version after setting See Checking the TOE version Security Mode only on page 114 in this guide for the procedure to check the TOE version After you set the Publish Mode you can change the language sett...

Page 36: ...product s control panel 1 Press the MENU button The top menu appears 2 Use the buttons to display the Network settings Top menu Network screen and press the button 3 Use the buttons to display the change settings Network Change settings screen for the network and press the button The network settings cannot be made using a computer until an administrator is registered See page 42 in this guide for...

Page 37: ...r the PIN and press the Enter key 6 Use the buttons to display the change settings Change settings IP address screen for the IP address and press the button If an administrator is not registered no screen is displayed asking for input of the user number and PIN User number XXXXXXXXXXXXXXXX PIN XXXXXXXXXXXXXXXX Change settings IP address ...

Page 38: ... Auto is selected The network settings are made automatically by DHCP Proceed to step 11 8 Use the buttons to enter the IP address and press the button 9 Use the buttons to enter the subnet mask and press the button When Manual is selected When Auto is selected IP address Manual IP address Auto IP address XXX XXX XXX XXX Subnet mask XXX XXX XXX XXX ...

Page 39: ... network settings appears press the button If necessary set the Jumbo Frame Top menu Network Change Settings JUMBO FRAME In the initial state Jumbo Frame is set to off If Receiving job Cannot proceed appears on the LCD wait until job processing is finished and then try again Default gateway XXX XXX XXX XXX Change network settings Notes ...

Page 40: ...ab in the System settings screen The network settings first become able to be set using a PC when an administrator is registered after the network settings have been set using the control panel See page 42 in this guide for the procedure for registering an administrator The link speed and Jumbo Frame cannot be set using a PC Use this product s control panel Top menu Network Change settings Link sp...

Page 41: ...41 Preparation 3 Either manually enter the IP address DNS server setup method and host and domain name setup method or set them to Auto and click Save 4 Click OK ...

Page 42: ...recommended if a security warning screen appears Two or more administrators must be assigned to monitor the product s status constantly and to be able to respond quickly when a warning or error occurs In Security Mode the administrator who is registered first is also registered as the approver In the PIN Controlled Mode or Security Mode enter https instead of http in order to perform encrypted com...

Page 43: ...43 Preparation 3 Enter the activation key and click OK Refer to the sheet supplied with the product for the activation key Notes ...

Page 44: ...o use for identity authentication in EPSON Total Disc Maker EPSON Total Disc Monitor EPSON Total Disc Net Administrator Confirm password Enter the password again for confirmation User number Enter the user number to use for performing identity authentication with the authentication keypad PIN Enter the PIN to use for performing identity authentication with the authentication keypad PIN confirmatio...

Page 45: ...nd PIN When there are only 30 days left until the period of validity for the password and PIN expires a message appears to notify you that the period is to expire soon each time you log in to EPSON Total Disc Net Administrator If notification email transmission is set when there are only 30 days left until the period of validity for the password and PIN expires an email is sent to notify the user ...

Page 46: ...displayed Clicking the User management tab displays the user list where you can check that the administrator is registered correctly Clicking Edit allows you to change the full name and email address of the administrator In this case clicking Delete does not delete the user information because only one administrator is registered At least one administrator must be registered at all times Notes ...

Page 47: ...to select the type of disc that is used make the drive settings and make the settings when a write error occurs 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the System settings tab 3 Set the information for each item and click Save ...

Page 48: ...Description Use both Both Drive 1 and Drive 2 are used to write the disc Jobs will be efficiently processed by using two drives If trouble occurs on either drive and it cannot write data the other drive will be used automatically Use Drive 1 Only Use only Drive 1 Use Drive 2 Only Use only Drive 2 Setting the number of write retries enables a job to be executed again without job processing pausing ...

Page 49: ...49 Preparation 4 Click OK ...

Page 50: ...pertaining to ink Emails notifying when it is nearly time to change an ink cartridge to administrator Emails notifying when it is time to change an ink cartridge to administrator Emails notifying when it is nearly time to change the ink pad to administrator Emails notifying when it is time to change the ink pad to administrator Emails pertaining to security Emails notifying that the period of vali...

Page 51: ...Emails notifying that a user account has been locked to administrator Emails notifying that the previous power off sequence was not performed properly to administrator And so on Emails pertaining to hardware Emails notifying that disc transfer has failed to administrator Emails notifying that opening or closing of the printer tray or drive has failed to administrator Emails notifying an internal e...

Page 52: ...il settings 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Email tab in the System settings screen 3 Set the information for each item and click Save ...

Page 53: ...e and port number of the POP server that is accessed Sender s email address Enter the notification email address of the sender Sender s name Enter the sender name of the notification email Email authentication Select the notification email authentication method from the methods below None POP before SMTP APOP before SMTP SMTP AUTH PLAIN SMTP AUTH LOGIN SMTP AUTH Digest MD5 Authentication account E...

Page 54: ...re 2 Click the Date Time tab in the System settings screen 3 Select Manual setting or Automatic setting When Manual setting is selected Select the date and enter the time When Automatic setting is selected Select one of the NTP server setting methods below To set the NTP server manually select Manual and enter the IP address or host name of the NTP server into NTP server To set the NTP server from...

Page 55: ...55 Preparation 4 Select Time zone and if daylight saving time is used select the check box for Daylight Saving Time and click Save 5 Click OK ...

Page 56: ... s client computer If the CA certificate is imported correctly the security warning screen no longer appears when logging into the EPSON Total Disc Net Administrator When a certificate authority is managed by the company or other organization 1 Downloading the server certificate The administrator downloads an unsigned server certificate from this product See Downloading the server certificate on p...

Page 57: ...Use the following procedure to create a CA certificate and server certificate 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Certificate tab ...

Page 58: ...own or village name written in the certificate using alphanumeric characters and symbols Organization Enter the organization name written in the certificate using alphanumeric characters and symbols Department Enter the department name written in the certificate using alphanumeric characters and symbols Issue to This displays the publish destination IP address to which the certificate is issued Th...

Page 59: ...ate Use the following procedure to download the CA certificate 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Certificate tab 3 Click Download in Download CA certificate 4 Specify the save location for the certificate file and then save the certificate file ...

Page 60: ... EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Certificate tab 3 Click Download in Download server certificate 4 Specify the save location for the certificate file and then save the certificate file ...

Page 61: ...rver certificate 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Certificate tab 3 Click Browse specify the save location of the server certificate file and click Upload ...

Page 62: ...to Spanish French Italian Dutch Portuguese Japanese or German Use the procedure below to change the language setting 1 Press the MENU button The top menu appears 2 Use the buttons to display the language settings Top menu Language screen and press the button 3 Use the buttons to display the language that you want to change and press the button Top menu Language Language Francais ...

Page 63: ...the security lock switch is set to on the disc cover is locked automatically each time it is closed To unlock the disc cover use the disc cover key or operate the control panel Using the disc cover key to unlock the lock Insert the disc cover key into the disc cover lock and turn it to the UNLOCK position Be sure to set the security lock switch to on in the PIN Controlled Mode and Security Mode Th...

Page 64: ... user number and press the Enter key 4 Use the authentication keypad to enter the PIN and press the Enter key When the disc cover is unlocked Disc cover can be opened appears on the LCD If the disc cover is not opened within 5 seconds after the lock is unlocked the disc cover is locked again Top menu Cover unlocked User number XXXXXXXXXXXXXXXX PIN XXXXXXXXXXXXXXXX Notes ...

Page 65: ...ssing resumes automatically If a job is being processed first pause the job and then open the disc cover See Pausing jobs on page 73 in this guide for the procedure to pause a job For safety reasons never insert your hand while the arm is operating Do not operate the stacker while the arm is operating Doing so may damage the arm Do not leave the disc cover open If the disc cover is left open a slo...

Page 66: ...lose the disc cover in the direction indicated by the arrow in the figure below If you used the disc cover key to open the disc cover be sure to turn the key to the LOCK position and remove it from the disc cover lock after you close the disc cover ...

Page 67: ...cs Load the discs in Stacker 1 Do not load discs in the drives or printer Furthermore do not load discs between drive 1 and drive 2 You may be unable to remove them Be sufficiently careful not to scratch a disc If a long time elapses after discs are loaded the fanned discs may stick together again Fan the discs again if a long time has elapsed since they were loaded You can load up to approximatel...

Page 68: ...ing in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure The job list displays all jobs with the following status that were published for this product Registered Security Mode only Waiting for approval Security Mode only Waiting Publishing Waiting to be ejected Completed Paused Pausing Canceling Standby Recovering The job status display is not updat...

Page 69: ...and Management If you use search options a job list of the search results is displayed in accordance with the conditions specified Click Details of the job you want to check to display more detailed job information Notes ...

Page 70: ...rkflow 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disk Not Administrator in the PP 100N Security User s Guide for the login procedure 2 Search for the job for which you want to cancel the application 3 Click Details To cancel an application the status of the job needs to be in Registered or Waiting for approval ...

Page 71: ...71 Administration and Management 4 Click Cancel 5 Click OK 6 The job list appears in the Job management screen The job disappears when the job application is canceled ...

Page 72: ...nished Job screen appears Unfinished Job screen Displays a list of jobs for which the status is Waiting Publishing Paused Pausing Canceling Standby or Recovering Finished Job screen Displays a list of jobs for which the status is Published and Cancel When the published discs are taken out the job display disappears If notification email transmission is set an email is sent to notify the administra...

Page 73: ...re 2 Select the job for which you want to pause processing and click Pause 3 Enter your user name and password and click OK When the job is paused the job status display changes from Pausing to Paused Only a job for which the status is Waiting Publishing Standby or Recovering can be paused If there is a disc being published the job is paused after the processing is finished The processing of any s...

Page 74: ...nitor in the PP 100N Security User s Guide for the start procedure 2 Select the job for which you want to resume processing and click Resume 3 Enter your user name and password and click OK When the job is resumed the job status display changes from Paused to Publishing or Waiting Only a job for which the status is Paused or Pausing can be resumed ...

Page 75: ...click Cancel 3 Click Yes 4 Enter your user name and password and click OK When the job is canceled the job appears in the Finished Job screen of EPSON Total Disc Monitor Only a job for which the status Waiting Publishing Paused Pausing Standby or Recovering can be canceled If a disc is being published that processing is stopped and the disc is output to Stacker 2 If notification email transmission...

Page 76: ...here is little free space remaining on the product s hard disk 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click Delete job 3 Use the search options to find the job you want to delete ...

Page 77: ...ministration and Management 4 Select the check box for the job you want to delete and click Delete spool data or Delete spool data and job history 5 Click OK in the deletion confirmation message that appears ...

Page 78: ...lick the User management tab The User management screen appears The user list displays the user name full name user number period of validity for the password and PIN and account lock status of a registered user Clicking Edit allows you to change the full name mail address and authority of a registered user Clicking Delete allows you to delete the registered user information If the user account is...

Page 79: ...ON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the User management tab 3 Click User registration You can perform a batch registration of multiple users See Batch registering users on page 82 in this guide for the procedure to perform a batch registration of multiple users Notes ...

Page 80: ...onfirmation Be sufficiently careful not to set the wrong authority To add an administrator select the Administrator check box To add an approver Security Mode only select the Approver check box Enter 5 to 16 alphanumeric characters for the user name Enter 5 to 16 alphanumeric characters or symbols _ for the password The password is case sensitive Do not set a date of birth employee number or anyth...

Page 81: ...entered if notification email transmission is set See Notification email transmission settings on page 50 in this guide for details on setting the notification email transmission Inform the user of the set user name and password The user changes the password and PIN after logging in Clicking Edit allows you to change the full name mail address and authority of a registered user Clicking Delete all...

Page 82: ...authority when performing a batch registration of multiple users To set authority change the information of each user after performing a batch registration See Changing user information on page 85 in this guide You can register up to 100 users including the number of users for which user information is already registered Enter 5 to 16 alphanumeric characters for the user name Enter 5 to 16 alphanu...

Page 83: ...login procedure 3 Click User management tab 4 Click User import 5 Click Browse specify the CSV file and click Import Enter a full name and email address if necessary An email address needs to be entered if notification email transmission is set See Notification email transmission settings on page 50 in this guide for details on the notification email transmission settings Notes ...

Page 84: ...fails the line number of each user that could not be registered and the corresponding cause is displayed The users of other line numbers are registered The administrator should carefully manage CSV files containing passwords and PINs Inform each user of the set user name and password The user changes the password and PIN after logging in ...

Page 85: ...nge registered user information 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the User management tab 3 Click Edit of the user for which you want to change the information ...

Page 86: ...y and click Save 5 Click OK in the update confirmation message that appears Be sufficiently careful not to set the wrong authority To assign administrator authority select the Administrator check box To assign approver authority Security Mode only select the Approver check box ...

Page 87: ...te registered user information 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the User management tab 3 Click Delete for the user for which you want to delete the information ...

Page 88: ...88 4 Click OK The user list of the User management screen appears Check that the user was deleted ...

Page 89: ...lidity for the password and PIN is 180 days Change them regularly before the period of validity ends When there are only 30 days left until the period of validity for the password and PIN expires a message appears to notify you that the period is to expire soon each time you log in to EPSON Total Disc Net Administrator If notification email transmission is set when there are only 30 days left unti...

Page 90: ... and click Save Enter 5 to 16 alphanumeric characters and symbols _ for the password The password is case sensitive Enter from 5 to 16 numbers for the PIN Do not set a date of birth employee number or anything else that is easy to guess for the password or PIN ...

Page 91: ...91 Administration and Management 6 Click OK ...

Page 92: ...this happens use the following procedure to unlock the lock 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the User management tab 3 Click Unlock for the user for which you want to unlock the account Unlock is displayed for Lock for a user whose account is locked If notificatio...

Page 93: ...93 Administration and Management 4 Click OK The user list of the User management screen appears Check that the account is unlocked ...

Page 94: ...yzing the security breach Checking inspection logs You can check inspection logs for up to the last 180 days Use the following procedure to check inspection logs 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Inspection log tab Only events that occur while the power of the ...

Page 95: ...ection logs and click Search All of the inspection logs for the selected day are displayed together with the occurrence time and details The following icons are used to indicate the type of inspection log An inspection log of notification level An inspection log of warning level Notes ...

Page 96: ...Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Inspection log tab 3 Click Download 4 Specify the save location for the inspection log file and then save the inspection log file The inspection log file is downloaded in self extracting ZIP format After extraction you can check it in a text editor such as Microsoft Windows Not...

Page 97: ...ard Mode External Output Mode Batch Mode PIN Controlled Mode Security Mode Mode change III PIN Controlled Mode Security Mode Standard Mode External Output Mode Batch Mode Mode change IV PIN Controlled Mode Security Mode This section describes the change procedure for Mode change II III and IV See Changing the Publish Mode in the PP 100N Administrator s Guide for Mode change I Standard Security PIN...

Page 98: ...onnecting the authentication keypad on page 21 in this guide for the procedure to connect the authentication keypad 4 Set the security lock switch to ON 5 Remove Stacker 3 if it is inserted 6 Set the lock lever to the UNLOCK position 7 Close the disc cover and check that the disc cover is locked 8 Press the power button to turn on the power 9 When the mode selection screen appears on the LCD press...

Page 99: ...ver turn the power off during initialization The operation of this product differs depending on the Publish Mode setting To prevent the occurrence of an unexpected warning or error check that the correct Publish Mode has been set after you change the Publish Mode If the Security Mode is set be sure to check the TOE version after changing the Publish Mode See Checking the TOE version Security Mode ...

Page 100: ...e authentication keypad on page 21 in this guide for the removal procedure 4 Set the security lock switch See Setting the security lock switch in the PP 100N Administrator s Guide for the procedure to set the security lock switch 5 Insert a stacker in accordance with the Publish Mode See Installing the stackers in the PP 100N Administrator s Guide 6 Press the power button to turn on the power 7 In...

Page 101: ...an administrator in the PP 100N Administrator s Guide System settings see System settings in the PP 100N Administrator s Guide Never turn the power off during initialization The operation of this product differs depending on the Publish Mode setting To prevent the occurrence of an unexpected warning or error check that the correct Publish Mode has been set after you change the Publish Mode After y...

Page 102: ...b processing status on page 72 in this guide for details on the check procedure 2 Take out all the discs from Stacker 2 3 Check that the disc cover is locked 4 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 5 Click the System settings tab Changing the Publish Mode deletes the spool data ...

Page 103: ...ublish Mode to use and click Save 7 Click OK If the Security Mode is set be sure to check the TOE version after changing the Publish Mode See Checking the TOE version Security Mode only on page 114 in this guide for details on the TOE version check procedure ...

Page 104: ...t Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Data tab on the Maintenance screen Backup must always be performed by the administrator The spool data job data and network configuration information are not saved to a backup file When you want to create the same disc as an already published disc see Conven...

Page 105: ...ion for the backup file and then save the backup file The backup file contains the password and PIN as well as important security information including disc publishing history The password and PIN are encrypted when stored This file should be carefully managed by the administrator ...

Page 106: ... procedure 2 Click the Data tab on the Maintenance screen 3 Click Browse to specify the backup file and click Restore 4 Click OK The BUSY LED flashes and the restoration begins When the BUSY LED goes out the restoration is finished If you perform a restoration the restored data overwrites configuration data other than the network configuration information and maintenance information and overwrites...

Page 107: ...User s Guide for the login procedure 4 Click the Data tab on the Maintenance screen The product should be restored to the initial state by the administrator and should not be left unattended until the work is finished Before starting work to restore the product to the initial state perform a backup see Backing up data on page 104 in this guide as necessary Restoring the product to the initial stat...

Page 108: ...t 6 Click OK The BUSY LED flashes and initialization begins Initialization takes two to three minutes When initialization is finished the mode selection screen appears on the LCD Never turn the power off during initialization ...

Page 109: ...ils on the check procedure 2 Take out all the discs from Stacker 2 3 Press the MENU button The top menu appears 4 Use the button to display Initialize and press the button 5 Use the authentication keypad to enter the user number and press the Enter key 6 Use the authentication keypad to enter the PIN and press the Enter key Top menu Initialize User number XXXXXXXXXXXXXXXX PIN XXXXXXXXXXXXXXXX ...

Page 110: ...ns Initialization takes two to three minutes When initialization is finished the mode selection screen appears on the LCD Never turn the power off during initialization If Receiving job Cannot proceed appears on the LCD wait until job processing is finished and then try again Restore to initial state Notes ...

Page 111: ...roviding support for this product Checking device information Use the following procedure to check the usage status of the internal drives and the number of published discs 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Maintenance tab ...

Page 112: ...112 The usage statuses of drivers 1 and 2 and the number of published discs appear in the Device screen ...

Page 113: ...tion log file for maintenance and support Use the following procedure to download the operation log file 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator in the PP 100N Security User s Guide for the login procedure 2 Click the Data tab on the Maintenance screen 3 Click Download 4 Specify the save location for the operation log file and then save t...

Page 114: ...his product is called TOE Use the following procedure to check the TOE version 1 Press the MENU button The top menu appears 2 Use the button to display Version and press the button 3 Use the button to display the TOE version Check that the TOE version is 1 00 Top menu Version TOE 1 00 ...

Page 115: ... the operation to switch to the service mode 1 Make sure that the power is turned off 2 Turn the power on 3 Press the CANCEL button while the following message is displayed five second period 4 When the confirmation message appears press the button 5 Use the authentication keypad to enter the user number and press the Enter key Loading system Start in service mode User number XXXXXXXXXXXXXXXX ...

Page 116: ...ation keypad to enter the PIN and press the Enter key 7 When the service mode starts Service mode appears Turn the power off and then back on to start the product in the original Publish Mode PIN XXXXXXXXXXXXXXXX Service mode ...

Page 117: ...lifted it should be lifted on both sides by two people holding the recesses on the sides as shown in the illustration on the left Holding any part other than the ones indicated in the illustration on the left when carrying the product may result in damage to the product In particular carrying the product while the disc cover ink cartridge cover or Stacker 4 is open may result in the product being ...

Page 118: ...tacker 2 and Stacker 3 and secure them with tape 8 Open the ink cartridge cover and secure the ink cartridges with tape 9 Close the ink cartridge cover the disc cover and Stacker 4 and secure them with tape 10With the bottom of the product facing downwards place the product into the packing box so that it is oriented horizontally ...

Page 119: ...he arm cannot be moved Perform the procedure below 1 Turn off the power 2 Open the disc cover and remove any dust or foreign objects that are inside 3 Turn on the power If the same error message still appears repair is required Please contact Customer Support Cannot unlock disc cover Press the or CANCEL button and perform the unlock operation of the disc cover again Open the disc cover after Disc ...

Page 120: ... any stackers while the arm is moving This could damage the arm The disc cover has been left open for 60 seconds Perform the procedure below 1 Check if the security lock switch is set to on 2 Close the disc cover 3 Check that the disc cover is locked Perform the procedure below 1 Check if the security lock switch is set to on 2 Close the disc cover 3 Check that the disc cover is locked Do not open...

Page 121: ... Close the disc cover Processing of the job is automatically resumed Disc is wrong type Processing of the job is paused Perform the procedure below 1 Open the disc cover 2 Remove the disc from the input stacker Stacker 1 that is a different type from the disc type that was set 3 Load the correct disc type See Loading discs on page 67 in this guide 4 Close the disc cover Processing of the job is au...

Page 122: ...ars repair is required Please contact Customer Support Disc remaining Cannot turn off Press the button or CANCEL button to remove all discs remaining in Stacker 2 and then turn off the power The power cannot be turned off when a published disc is left inside the product Drive tray open close error When the drive tray does not come out Turn off the power and then turn it on again If the drive trays...

Page 123: ...n objects are inside 3 Turn on the power If the same error message still appears repair is required Please contact Customer Support Invalid state error Turn off the power and then turn it on again The administrator user number and PIN must be entered to turn off the power If the same error message still appears repair is required Please contact Customer Support Keypad connection error Correctly co...

Page 124: ...User s Guide for the ink cartridge changing procedure Print tray open close error When the printer tray does not come out Turn off the power and then turn it on again If the drive trays still does not come out see Printer tray does not come out on page 139 in this guide If the same error message appears again repair is required Please contact Customer Support When the printer tray does not close R...

Page 125: ...c cover Too many discs Stacker 1 2 The total disc height of Stacker 1 and Stacker 2 exceeds the red line in the stacker Reduce the number of discs in Stacker 1 or remove all the discs from Stacker 2 Transferred disc detection error A disc could not be detected after transfer to a printer or drive Turn off the power and then turn it on again The administrator user number and PIN must be entered to ...

Page 126: ...minutes once the power is turned on The power turns off automatically 15 minutes after Power off Please wait appears on the LCD If you hold down the power button for a moment at least 3 seconds the power off process begins immediately Are the power LED and ERROR LED flashing If the power LED and ERROR LED are flashing hold down the power button for a moment at least 3 seconds If you enter the user...

Page 127: ...ing disc publishing The drive may malfunction or the disc may become unusable Also do not open the cover during publishing This could adversely affect the printing and writing quality of the disc Pause the job and then open the cover See Pausing jobs on page 73 in this guide for the procedure for pausing jobs Is your computer compatible with the operating environment of this product Use and connec...

Page 128: ...idirectional printing When bidirectional printing is set printing is performed at a high speed and ink is discharged when the print head moves to both the right or left On rare occasions however the printing position when moving from right to left is shifted from the printing position when moving from left to right leading to shifting of the vertical rule lines and blurred printing results Use the...

Page 129: ... diameter and outside diameter of the print area so that they match the print area of the disc to be printed See Printable Area in the PP 100N Security User s Guide for details See Changing the Printable Area in the PP 100N Security User s Guide for the inside diameter and outside diameter setting procedure Printing position is shifted Correct the printing position if it is shifted See Printing Po...

Page 130: ... Changing password and PIN on page 89 in this guide for the password and PIN changing procedure User name or password cannot be used Was the user name or password entered incorrectly Enter the correct user name and password These entries are case sensitive Are the validity periods for the password and PIN expired Log onto EPSON Total Disc Net Administrator and change the password and PIN on the Ch...

Page 131: ...e product connected to the network correctly Check that this product and the client computer are connected correctly to the network Is the correct address entered Check that the IP address host name or FQDN of the product was correctly entered in the Internet Explorer address bar Be sure to always enter this information after https A security warning screen is displayed when you try to log into EP...

Page 132: ...e Changing the ink cartridge in the PP 100N Security User s Guide for the ink cartridge changing procedure The printing speed slowed down during continuous printing When printing is performed for an extended period of time disc transfer and printing may be stopped temporarily This is for slowing the printing speed to prevent overheating and damage to the product Although printing can be continued ...

Page 133: ...Obtain a replacement ink cartridge The ink should be replaced when is displayed Replace with a new ink cartridge See Changing the ink cartridge in the PP 100N Security User s Guide for the ink cartridge changing procedure The number of printable labels is an estimate of how many more of the same type of labels as last time can be printed This value may differ slightly from the actual value due to ...

Page 134: ...er status When is displayed either the number of discs in the input stacker is low or the output stacker is nearly full of discs If the number of discs in the input stacker is low obtain new discs If the output stacker is nearly full of discs the ejecting of discs is recommended before publishing the next job When is displayed check the stacker and discs by referring to the displayed message ...

Page 135: ... Disc Monitor of PP 100N Security User s Guide Help file for EPSON Total Disc Monitor If performing the above checks still does not fix the problem check the items below Check 2 Check of the product Is the power LED turned on If the power LED is not turned on the power for the product is turned off Turn on the power by referring to Power Control Panel problems on page 126 in this guide Is the ERRO...

Page 136: ... client computer settings If performing the above checks still does not fix the problem check the items below Check 4 Check of printer driver settings Is the printer driver installed 1 Open Printers and Faxes or Printers Windows Vista Click Start Control Panel Printers in this order Windows XP In Windows XP Professional click Start Printers and Faxes In Windows XP Home Edition click Start Control ...

Page 137: ...and then reinstall See Software Uninstallation in the PP 100N Security User s Guide for the software uninstallation procedure See Installation in the PP 100N Security User s Guide for the software installation procedure Please contact Customer Support if this still does not resolve the problem When making inquiries please provide information about your operating environment including the computer ...

Page 138: ... disconnect the power plug from the outlet 3 Wait about one minute until the disc stops rotating and then open the disc cover 4 Insert a hard pin into the eject hole of the drive to open the tray 5 Pull out the disc and gently push in the drive tray to close 6 Close the disc cover 7 Insert the power plug into the outlet and turn on the power When inserting the pin into the eject hole be sure that ...

Page 139: ...n on again If the printer tray still does not come out perform the procedure below 1 Press the power button to turn off the power 2 After the power LED goes off disconnect the power plug from the outlet 3 Open the disc cover 4 Remove the two screws on the product rear that secure the top plate ...

Page 140: ...140 5 Grasp the fixture inside the product top and slide it backwards slightly 6 Remove the top plate ...

Page 141: ...t cover 8 Remove the screw and then remove the rear printer cover If the disc can be removed eject the disc and attach the rear printer cover If the disc cannot be removed proceed to the procedure below 9 Grasp the fixture as shown in the figure below and pull out the printer tray towards you ...

Page 142: ...11Remove the disc and close the disc cover The printer tray automatically closes when the power is turned on 12Reattach the rear printer cover air vent cover and top plate 13Insert the power plug into the outlet and turn on the power ...

Page 143: ...d with ink the printer tray may be dirty Clean the printer tray by following the procedure below 1 Press the power button to turn off the power 2 After the power LED is off disconnect the power plug from the outlet 3 Open the disc cover 4 Remove the two screws on the product rear that secure the top plate ...

Page 144: ...144 5 Grasp the fixture on the top plate and slide it backwards slightly 6 Remove the top plate ...

Page 145: ...emove the four screws on the product rear and then remove the air vent cover 8 Remove the screw and then remove the rear printer cover 9 Grasp the fixture as shown in the figure below and pull out the printer tray towards you ...

Page 146: ...o wipe off any dirt on the printer tray 12Close the disc cover The printer tray automatically closes when the power is turned on 13Reattach the rear printer cover air vent cover and top plate 14Insert the power plug into the outlet and turn on the power ...

Page 147: ... Help About EPSON Total Disc Maker Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for users in the United States and Canada Contacts for information support and services are Discproducer Technical Support 562 276 1360 Location Epson America Inc Web site URL http www discproduce...

Page 148: ...Write and print CD 30 discs per hour Conditions When using Epson specified CD Rs drive speed of 40x writing data of 600 MB and speed bidirectional printing DVD 15 discs per hour Conditions When using Epson specified DVD Rs drive speed of 12x writing data of 3 8 GB and speed bidirectional printing Print only Speed 60 discs per hour Condition When bidirectional printing Quality 40 discs per hour Con...

Page 149: ...rection Bidirectional unidirectional Item Description Form Separate ink cartridge for each color Color Black cyan magenta yellow light cyan light magenta Recommended expiration date Use within the expiration date written on each individual packaging box Use within 6 months of opening the package Temperature When stored packaged individually 20 C 40 C Within 1 month at 40 C When installed in the pr...

Page 150: ...ibration or impacts while a disc is being read or written The drive may malfunction or the disc may become unable to be played Do not insert a flat tip screwdriver clip or other foreign object into the CD DVD drive Doing so may result in a malfunction Depending on the operating environment and discs used the writing speed may become slower than the set speed This is to ensure recording quality is ...

Page 151: ...mate is the combined life for the two burners with the low estimate based on burning DVDs only and the high estimate based on burning CDs only Expected lifetimes are only estimates Actual results will vary based on such factors as images printed print settings disc type frequency of use temperature and mix of CDs vs DVDs burned Item Description Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Par...

Page 152: ...During storage 20 C 40 C During transportation 20 C 60 C During operation 20 80 RH No condensation During storage 5 85 RH No condensation During transportation 5 85 RH No condensation Guaranteed operating range Item Description Ethernet 1 100Base TX 1000Base T Authentication keypad 2 USB 2 0 Based on the following conditions Temperature Humidity 27 C 55 ...

Page 153: ...rchased your PP 100N or access either of the following urls http www discproducer epson europe com Europe http www discproducer epson com United States and Canada Discs Epson offers the specified CD R and DVD R discs for all your printing needs Ink cartridge Part numbers Cyan C13S020447 Light Cyan C13S020448 Light Magenta C13S020449 Magenta C13S020450 Yellow C13S020451 Black C13S020452 ...

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