130
Password/PIN problems
Symptom/Problem
Status
Check/Remedy Procedure
[Incorrect User number
or PIN] is displayed on
the LCD.
Was the user number or PIN entered incorrectly?
Enter the correct user number and PIN.
Is the account locked?
After three unsuccessful attempts at entering the password or PIN, the
account is locked, and the password and PIN cannot be used. Please ask
another administrator to remove the account lock. Also, locks on
administrator accounts are automatically removed after six hours have
passed.
[Expired PIN] is displayed
on the LCD.
Are the validity periods for the password and PIN expired?
Log onto EPSON Total Disc Net Administrator, and change the password and
PIN on the Change Password screen that is displayed. See “Changing
password and PIN” on page 89 in this guide for the password and PIN
changing procedure.
User name or password
cannot be used.
Was the user name or password entered incorrectly?
Enter the correct user name and password. These entries are case sensitive.
Are the validity periods for the password and PIN expired?
Log onto EPSON Total Disc Net Administrator, and change the password and
PIN on the Change Password screen that is displayed. See “Changing
password and PIN” on page 89 in this guide for the password and PIN
changing procedure.
Is the account locked?
After three unsuccessful attempts at entering the password or PIN, the
account is locked, and the password and PIN cannot be used. Please ask
another administrator to remove the account lock. Also, locks on
administrator accounts are automatically removed after six hours have
passed.
You forgot the password
or PIN.
Please ask another administrator to change the password and PIN.
