127
Troubleshooting
Disc writing problems
Symptom/Problem
Status
Check/Remedy Procedure
A writing error has
occurred.
Is the disc scratched or dirty?
Scratched or dirty discs cannot be used. Replace with another disc.
The quality of the data recording surface may vary depending on the disc.
Replace with another disc and try again.
Is there dust adhering to the filter of the product rear fan?
Clean the filter.
See “Cleaning the air vents” in the
PP-100N Security User’s Guide
for details.
Unable to write to disc/
Unable to read disc
Is the disc being handled correctly?
•
Handle the disc correctly by following the disc user’s guide.
•
Do not affix adhesive stickers to the disc. This may make recording and
playback of data no longer possible.
•
Do not use this product in locations with large amounts of dust or smoke.
This can cause drive writing errors.
See “Handling discs” in the
PP-100N Security User’s Guide
for details on disc
handling.
Was the cover opened or the product jolted during publishing?
Do not subject the product to jolts or impacts during disc publishing. The
drive may malfunction, or the disc may become unusable.
Also, do not open the cover during publishing. This could adversely affect the
printing and writing quality of the disc. Pause the job and then open the
cover. See “Pausing jobs” on page 73 in this guide for the procedure for
pausing jobs.
Is your computer compatible with the operating environment of this product?
Use and connect this product to a computer compatible with the operating
environment.
See “Before installation” in the
PP-100N Security User’s Guide
.
When copying a disc from the drive, are you logged on with a “computer
administrator” account (user with administrator privileges)?
If you do not log on with a “computer administrator” account, disc copying
from the drive cannot be performed.
Log on to Windows with a computer administrator account, and perform
disc copying from the drive.
Is the printer tray dirty?
Clean the printer tray.
See “Disc recording surface is stained with ink” on page 143 in this guide for
the printer tray cleaning procedure.
If you set [Write Verification] to [Compare] when publishing discs in EPSON Total Disc
Maker, you can check whether data was written to the discs correctly. See the Help file for
EPSON Total Disc Maker for details.
Notes
