Epson B11B259201 User Manual Download

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Solving Scanning Problems
Solving Scanned Image Quality Problems
Resetting the Epson Scan 2 Settings
Uninstall Your Scanner Software
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)

Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen.

Note:

If the LCD screen is dark, press the screen to wake the product from sleep mode.

LCD screen message

Condition/solution

Computer not found. For details, see
your documentation.

Try the following:

• Make sure the scanner is connected and correctly configured.

• Install Epson Scan 2 and Document Capture Pro (Windows),

or Document Capture (Mac) on your computer.

• Install the latest version of the application.

• Make sure the AC adapter is securely connected to the

scanner and an electrical outlet. Check that the outlet is
working properly by plugging another electrical device into it.

• Check the firewall settings for Epson software.

• Make sure the Group setting is the same for the computer and

the scanner.

• Search for the computer again.

Scanner error. For details, see your
documentation.

Turn the power off and on again. If the error continues, contact
Epson.

Summary of Contents for B11B259201

Page 1: ...DS 730N User s Guide ...

Page 2: ......

Page 3: ...B 18 Setting Direct Power On 19 Changing Regular Cleaning Alert Settings 20 Changing Roller Replacement Alert Settings 21 Setting a Password and Locking the Control Panel 22 Scanner Parts Locations 24 Scanner Parts 24 User Replaceable Epson Scanner Parts 26 Using Power Saving Settings 27 Changing the Sleep Timer Settings 27 Changing the Power Off Timer Settings 28 Loading Originals 30 Loading Orig...

Page 4: ...Devices WSD Windows 63 Adding and Assigning Scan Jobs with Document Capture Pro Windows 64 Adding and Assigning Scan Jobs with Document Capture Mac 67 Starting a Scan Using the Epson Scan 2 Icon 68 Starting a Scan from a Scanning Program 70 Scanning with Simple Scan in Document Capture Pro Windows 72 Scanning with Job Scan in Document Capture Pro Windows 73 Scanning with Document Capture Mac 74 Sc...

Page 5: ...Does Not Turn On or Turns Off Unexpectedly 120 Scanner Button Does Not Work as Expected 121 Scanning Software Does Not Operate Correctly 121 Cannot Start Epson Scan 2 122 Original Feeds Incorrectly in Scanner 123 Original Jams in Scanner 124 Scanning is Slow 126 Cannot Scan Over a Network 126 Solving Scanned Image Quality Problems 127 Back of Original Image Appears in Scanned Image 128 Scanned Cha...

Page 6: ... Environmental Specifications 140 Network Interface Specifications 140 Safety and Approvals Specifications 141 Notices 142 Important Safety Instructions 142 Restrictions on Copying 144 Default Delay Times for Power Management for Epson Products 145 Binding Arbitration and Class Waiver 145 Trademarks 148 Copyright Notice 149 libTIFF Software Acknowledgment 149 A Note Concerning Responsible Use of C...

Page 7: ...7 DS 730N User s Guide Welcome to the DS 730N User s Guide For a printable PDF copy of this guide click here ...

Page 8: ... and select control panel settings Control Panel Buttons and Lights Adjusting the Screen Brightness Changing LCD Screen Language Selecting the Date and Time Changing the Keyboard Layout Selecting the Start up Screen Turning Off the Operation Time Out Setting Preventing PC Connection via USB Setting Direct Power On Changing Regular Cleaning Alert Settings Changing Roller Replacement Alert Settings ...

Page 9: ... the power light 2 Quick Send buttons 3 home button 4 LCD screen 5 help button 6 Navigation arrows and the OK button 7 stop button 8 start button 9 back button The LCD Screen Viewing Animations Status Icon Information Parent topic Using the Control Panel ...

Page 10: ... enabled blue or disabled Select the Slow option in the Scanner Settings menu to change the setting 5 Displays available menus 6 Press the arrow button to scroll through available menus 7 Displays available button actions Parent topic Control Panel Buttons and Lights Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem 1 Press...

Page 11: ...oubleshooting if you are experiencing a problem or How To to view instructions on common procedures 3 Select a topic from the list of available topics and follow the on screen instructions While viewing the topics you may see screens like this ...

Page 12: ...ding speed is reduced during scanning Slow mode is disabled Double Feed Detection Skip DFDS is enabled Double feed detection is skipped once during scanning Enable DFDS to scan originals such as plastic cards or envelopes that are detected as double feeds Double Feed Detection Skip DFDS is disabled Network connection enabled Network connection disabled There is a problem with the indicated setting...

Page 13: ... 6 Press the OK button to exit Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press the OK button ...

Page 14: ...Selecting the Date and Time Before using your product select the current date time and daylight saving phase in your area and choose your preferred date and time format Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press the...

Page 15: ... Saving Time and press OK 11 Select the setting that applies to your area Winter it is winter or your region does not use Daylight Saving Time DST Summer it is spring or summer and your region uses Daylight Saving Time DST Note If your region uses Daylight Saving Time DST you must change this setting to match the season When you change from Winter to Summer your product automatically sets its cloc...

Page 16: ... arrow buttons to select Keyboard and press the OK button 5 Select the layout you want to use and press the OK button to exit Parent topic Using the Control Panel Selecting the Start up Screen You can choose the initial menu that displays on the LCD screen when the scanner is turned on and Operation Time Out is enabled Note This setting can be locked by an administrator If you cannot access or cha...

Page 17: ...n 6 Press the OK button to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off Note This setting can be locked by an administrator If you cannot access or change this setting contact your admi...

Page 18: ...nel Preventing PC Connection via USB You can disable access from a USB connected computer This restricts non network access to the product and protects the security of confidential scanned documents Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Use the arrow buttons to...

Page 19: ...You can turn on the scanner directly when the scanner is connected to the power source without pressing the power button Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press the OK button ...

Page 20: ...trol Panel Changing Regular Cleaning Alert Settings You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press the OK button ...

Page 21: ...ange the number of scans before the notification appears 5 Press the OK button to exit Parent topic Using the Control Panel Changing Roller Replacement Alert Settings You can set an alert to appear to remind you to replace the roller after a certain number of scans Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assista...

Page 22: ... the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed Note You should set an administrator password and keep it in a safe place You must know the administrator password in order to change or delete it If you forget the password or inadvertently set it the product will need to be sent to Epson for service Network settings Web Ser...

Page 23: ...ct Admin Settings and press the OK button 6 Select Admin Password Register 7 Use the displayed keyboard to enter a password and press OK 8 Enter your password again to confirm Note Keep a copy of your password in a safe place 9 Press the OK button to exit When the control panel is locked you must enter the password to access any of the locked settings You can change or delete the administrator pas...

Page 24: ...ocations See these sections to identify the parts on your scanner Scanner Parts Parent topic Scanner Basics Scanner Parts 1 Control panel 2 Edge guides 3 Input tray 4 Input tray extension 5 ADF Automatic Document Feeder ...

Page 25: ...25 6 Output tray 7 Output tray extensions 8 Stopper 1 Kensington security slot 2 USB port 3 LAN port ...

Page 26: ...s You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Latin America You can purchase optional accessories and replacement parts from an Epson authorized reseller To find the nearest reseller go to latin epson com Or you can contact your nearest sales office as described in Where to Get Help ...

Page 27: ...ter to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Scanner Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistan...

Page 28: ... the previous or next character 6 Press the OK button to exit Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button ...

Page 29: ...ress the OK button 4 Use the arrow buttons to select Power Off Timer and press the OK button 5 Select Off or select a time period between 30minutes and 12h 12 hours 6 Press the OK button to exit Parent topic Using Power Saving Settings ...

Page 30: ...o not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet Note Photos scanned using a document scanner may not have the same color depth as the original Use a flatbed photo scanner to achieve the best color reproduction of photos The steps below describe loading originals of ...

Page 31: ...ut the output tray and its extension and open the stopper Note If you are loading an original that is 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper ...

Page 32: ... a multi page original fan your stack of originals Note If you are loading an original that is 15 5 inches 393 8 mm or longer load only one sheet at a time 5 Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown ...

Page 33: ...nted side down and top edge first and guide them in until they meet resistance If you are loading paper business cards load up to 30 cards printed side down and long edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 34: ...34 ...

Page 35: ...ading hole punched originals load them with the holes facing down or to the side as shown The holes must be within 1 2 inches 30 mm of the edge of the originals 7 Slide the edge guides against the edges of the original ...

Page 36: ...ches 5461 1 to 6096 mm 50 to 200 dpi 8 If necessary during scanning adjust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting bel...

Page 37: ...zes of Originals in the Input Tray You can load originals of different sizes paper types and thicknesses at one time in the input tray Just make sure they meet the original document specifications Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet 1 Pull up th...

Page 38: ...Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 39: ... adjust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where...

Page 40: ...es 216 279 mm 7 to 110 lb 27 to 413 g m 21 lb 80 g m 100 sheets 24 lb 90 g m 86 sheets 28 lb 104 g m 74 sheets 34 lb 127 g m 62 sheets 42 lb 157 g m 50 sheets 56 lb 209 g m 38 sheets 68 lb 256 g m 30 sheets 110 lb 413 g m 18 sheets Loading capacity may vary depending on the paper type A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257...

Page 41: ...ty may vary depending on the paper type Paper business cards Business cards Up to 56 lb 210 g m 30 cards loaded horizontally Note You can load originals of different sizes paper types and thicknesses up to this size Letter 8 5 11 inches 216 279 mm The following types of originals may not be successfully scanned or may require special attention Originals with uneven surfaces such as embossed docume...

Page 42: ...pes of originals directly in the scanner or they may be damaged or may damage the scanner Photos Originals that are bound Passports Thermal paper Fabric or other non paper originals Originals containing staples or paper clips Originals with wet ink or glue Ripped originals Heavily wrinkled or curled originals Originals with holes on the bottom of them Transparencies Originals with carbon paper bac...

Page 43: ...43 1 Pull out the output tray and open the stopper Do not pull out the extensions 2 Slide the input tray edge guides all the way out ...

Page 44: ...44 3 Load plastic or laminated cards printed side down and long edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 45: ...45 Note Do not load plastic cards vertically 4 Slide the edge guides against the edges of the card ...

Page 46: ...cifications in your scanner Paper type Paper size Paper thickness Loading capacity Plastic cards embossed ISO 7810 ID 1 compliant 2 1 3 3 inches 54 85 6 mm 0 05 inch 1 24 mm maximum 1 card horizontal Plastic cards standard ISO 7810 ID 1 compliant 0 03 inch 0 76 mm to 0 04 inch 1 1 mm 5 cards horizontal smaller than 0 03 inch 0 76 mm 5 cards horizontal Laminated cards 4 7 5 9 inches 120 150 mm or s...

Page 47: ...nt scanner may not have the same color depth as the original Use a flatbed photo scanner to achieve the best color reproduction of photos 1 Pull up the input tray extension 2 Pull out the output tray and its extension and open the stopper ...

Page 48: ...Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 49: ...il they meet resistance Skip to step 7 5 Do one of the following to load photos or folded or irregularly shaped originals using a carrier sheet Note Use only the carrier sheet designed for your scanner The carrier sheet is automatically recognized by the scanner by the two small rectangular holes on the front edge as shown Keep the ...

Page 50: ...ration on the front edge of the carrier sheet is facing up To scan both sides and stitch them together set the appropriate setting in Epson Scan 2 or Document Capture Pro Windows For a photo or an irregularly shaped original load it in the center of an optional carrier sheet with the printed side face down Make sure the illustration on the front edge of the carrier sheet is facing up If you are lo...

Page 51: ... sheet as shown Otherwise the scanner may not detect the correct length of the original Note Photos scanned using a document scanner may not have the same color depth as the original Use a flatbed photo scanner to achieve the best color reproduction of photos ...

Page 52: ...52 6 Load the carrier sheet in the input tray as shown until it meets resistance Folded original ...

Page 53: ...53 Photo or irregularly shaped original 7 Slide the edge guides against the edges of the envelope or carrier sheet ...

Page 54: ...on the edge of a table where the ejected originals can drop freely Special Original Specifications Parent topic Loading Originals Special Original Specifications You can load photos envelopes or large thick or folded originals that meet these specifications in your scanner Note Photos scanned using a document scanner may not have the same color depth as the original Use a flatbed photo scanner to ...

Page 55: ...38 mm maximum 10 envelopes Irregularly shaped originals load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Note Originals that are wider than 8 5 inches 215 9 mm need to be folded in half Parent topic Loading Special Originals ...

Page 56: ...the Internet may leave it vulnerable to security threats Instead connect it to a router or other network connection protected by a firewall Your router may already have a firewall set up by your Internet service provider check with your ISP for confirmation For best results set up and use a private IP address for your network connection Change the default administrator password on your product If ...

Page 57: ... on a network follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website The installer program guides you through network setup You can check the network status using your product s control panel 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press OK 3 Use the arrow buttons to select Network Stat...

Page 58: ... Locate your scanner in the list and write down the IP address Parent topic Connecting the Product to the Network Accessing the Web Config Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a computer or other device that is connected to the same network as your product...

Page 59: ... scanner settings Note If Administrator Logout is displayed at the top right of the screen you are already logged in as an administrator 3 Select Presets on the Scan tab 4 Select the Presets number you want to configure and click Edit 5 Select Type and click Next 6 Enter the name you want to display and then click Select from Contacts or Enter Destination to set the destination information You can...

Page 60: ... Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic Scanning Scanning Using the Product Control Panel You can use the following methods to save scanned images from the product s control panel Quick Send buttons or Presets You can save the scanned image to a network folder or send the image by e mail using the Quick Send ...

Page 61: ...ration Mode and press OK 6 Choose from the following options Select Client Mode if your product is connected to the network with Document Capture Pro or Document Capture software running on a Windows or macOS Client PC Select Server Mode if your product is connected to the network with Document Capture Pro Server DCPS running on a Microsoft based Server OS You need to enter the server address in t...

Page 62: ...nt to use and press OK 6 Press the start button to start scanning using the selected preset Parent topic Scanning Using the Product Control Panel Scanning Originals to the Computer You can scan an original from the control panel using jobs created in Document Capture Pro or Document Capture Set the operation mode on the control panel before scanning 1 Make sure you installed the product software a...

Page 63: ...ct Detect Glass Dirt and press OK Use the arrow buttons to select the setting you want to use To detect a double feed error when scanning multiple originals set the Ultrasonic Double Feed Detection setting to On To set a timeout when using the Automatic Feeding Mode select Automatic Feeding Mode Timeout and select the settings you want to use Note This setting is available when you scan from the Q...

Page 64: ...obs with Document Capture Pro Windows You can add scan jobs that contain specific scan settings and use the jobs when you scan from your product control panel or the Job Scan option in Document Capture Pro You can save up to 30 scan jobs Note Settings may vary depending on the software version you are using Click the Help icon in Document Capture Pro at any time for more information 1 Do one of th...

Page 65: ...65 You see a window like this 3 Click the Job Settings button You see a window like this 4 To add a scan job click the New Job icon ...

Page 66: ...g and choose output options for an index file Send select the destination for the scanned file or choose to email or print the file Confirm Test select the job button icon and color choose display settings and run a test scan if necessary 6 Click Save when you are finished The new job appears in the Job Scan window 7 To assign a scan job to the product control panel click the Button Assignment ico...

Page 67: ... Capture at any time for more information 1 Start Document Capture on a computer connected to the product 2 Click the Manage Job icon from the toolbar at the top of the window You see a window showing the current scan job list 3 To add a scan job click the icon enter a name for the new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Captur...

Page 68: ...tion You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac O...

Page 69: ...69 You see an Epson Scan 2 window like this ...

Page 70: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 71: ...71 You see an Epson Scan 2 window like this ...

Page 72: ...ormation 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window Note Y...

Page 73: ...e If you are sending the scanned image to a server or cloud destination you need to enter your login information Parent topic Scanning Scanning with Job Scan in Document Capture Pro Windows You can create scan jobs in Document Capture Pro and use them to quickly scan originals and save them to various destinations Note Settings may vary depending on the software version you are using Click the Hel...

Page 74: ... image is saved according to the job settings Parent topic Scanning Scanning with Document Capture Mac When you scan with Document Capture the program automatically saves your scanned file on your computer in the folder you specify You can select settings preview and change the scanned file settings as necessary Note Settings may vary depending on the software version you are using See the Help me...

Page 75: ...75 You see a window like this Note You may need to select your scanner from the scanner list 3 Click the scan icon ...

Page 76: ...s 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window 7 C...

Page 77: ...ner and repeat the previous steps 9 Check the scanned images and edit them as necessary 10 Click one of the destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons Change any settings as necessary Note If you are sending the scanned image to a server or cloud destination you need to enter your login information 11 Depe...

Page 78: ...ic and advanced scanning features You can scan your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary 1 Load your original in the product 2 Start Epson Scan 2 ...

Page 79: ...79 You see this window ...

Page 80: ... Auto Detect to have Epson Scan 2 automatically detect the size You can select Customize to enter a custom size if necessary 6 Click on one of the orientation icons if applicable 7 Select your original image type and how you want it scanned as the Image Type setting or select Auto to have Epson Scan 2 automatically detect the image type 8 Select the Resolution setting you want to use for your scan...

Page 81: ...t or other special original see the link below for other setting requirements for special documents 14 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 15 Select Settings to modify the file name settings Enter the file name for your scanned file in the File Name field ...

Page 82: ...ettings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Stitch Images When scanning double sided originals lets you lay out images from both sides of the original onto one scanned page Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based...

Page 83: ...age areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Remove Background Removes the background of the originals Text Enhancement Sharpens the appearance of letters in text documents Auto Area Segmentation Makes black and white images clearer and text recognition more a...

Page 84: ...ific options on the Main Settings tab in Epson Scan 2 when scanning special originals Type of original Required settings Envelope Select Off as the Detect Double Feed setting Plastic cards Select Plastic Card Landscape as the Document Size setting and Off as the Detect Double Feed setting Carrier sheet If you select Auto Detect as the Document Size setting paper skew is automatically corrected eve...

Page 85: ...JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif...

Page 86: ...uidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the resolution setting in your scanning software Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and you will double the image s...

Page 87: ...ture Pro at any time for more information 1 Load your original in the product Note If an optional carrier sheet is included with your product use it when scanning a folded original or damage to the original may occur Place the original into the carrier sheet with the folded edge against the right side of the carrier sheet Make sure to insert the carrier sheet into your product with the white edge ...

Page 88: ...88 You see a window like this 4 Click Scan Settings Detailed Settings ...

Page 89: ...89 You see an Epson Scan 2 window like this ...

Page 90: ...12 Review and edit the scanned pages as necessary and click Next when you are finished 13 Select a destination and any settings as necessary and click Complete Parent topic Scanning Special Projects Scanning Multi Page Originals as Separate Files Windows You can use Document Capture Pro to scan multi page originals as separate scanned files You can indicate how the separate files are created by de...

Page 91: ...Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window 3 Select the Job Scan tab You see a window like this 4 Click the Job Settings button You see a window like this ...

Page 92: ...iginals are saved into separate files and folders as specified when the job is run Parent topic Scanning Special Projects Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The required Epson Scan 2 ...

Page 93: ...canner 6 Select Searchable PDF as the Image Format setting 7 Select Options from the Image Format list You see this window 8 Select any of the options on the General tab 9 Select the Text tab 10 Make sure the language used in the document text is selected as the Text Language setting 11 Select the Security tab if you want to add a password to the PDF or protect printing or editing properties 12 Cl...

Page 94: ...xcel xlsx or Microsoft PowerPoint pptx Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture P...

Page 95: ...n icons except Print to choose where to send your scanned files You see the settings window 8 Select the Office format file you want to use from the File Type drop down list 9 Click Option to display additional settings 10 Select any additional settings as necessary and click OK Note See the help information in Document Capture Pro for details 11 Confirm your settings and click Complete Your origi...

Page 96: ...apture Pro 3 Select the Simple Scan tab You see a window like this 4 If you want to select specific scan settings for the scan click the Scan Settings button select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details 5 Do one of the following To scan the front side of an original select SCAN single sided To scan both sides of an ori...

Page 97: ...Document Capture Pro to access the cloud service 9 Adjust any settings and click Complete Note See the help information in Document Capture Pro for details Your originals are uploaded to the indicated server or cloud service Parent topic Scanning Special Projects Scanning to a SharePoint Server or Cloud Service Mac You can use Document Capture to upload scanned images to a SharePoint server or a c...

Page 98: ...tform or you need to click the arrow next to the icons You see the Transfer Settings window 6 Enter any required information to set up the destination You may need to log in to your cloud service to authenticate the connection and allow Document Capture to access the cloud service If you have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save...

Page 99: ...and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth 4 Clean the LCD screen with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning I...

Page 100: ...nning surfaces and the rollers inside the scanner cover If the glass surface is stained with grease or some other hard to remove material use a genuine Epson cleaning kit Use a small amount of cleaner on the cleaning cloth to remove the stains Be sure to wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the ...

Page 101: ...101 5 Use a cotton swab to wipe off any dust or dirt on the sensors shown here Caution Do not use liquid or glass cleaner on the cotton swab 6 Locate the separation roller ...

Page 102: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 8 Slide the separation roller to the left and remove it ...

Page 103: ...n the roller using a dry cloth may damage the surface of the roller Do not spray cleaners directly inside the product always spray cleaners on a cleaning cloth to slightly dampen the cloth Wipe off any excess cleaner with a dry lint free cloth 10 To replace the separation roller insert the end of the roller into the hole on the right side and lower the other end of the roller into place ...

Page 104: ...n roller cover until you hear it click into place Note If you are not able to close the cover the roller is not installed correctly Remove the roller and reinstall it then try to close the cover again 12 Locate the pickup roller ...

Page 105: ...105 13 Press down on the pickup roller cover latch and pull up the cover to remove it ...

Page 106: ... the right to remove it 15 Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft moist cloth Caution Use only a genuine Epson cleaning kit or soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller ...

Page 107: ...107 16 To replace the pickup roller align the notches on the roller unit and slide it to the left Press up on the tab to secure the roller ...

Page 108: ... cover the roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again 18 Close the scanner cover 19 Plug in the AC adapter and press the power button to turn on the scanner 20 Press the home button if necessary 21 Use the arrow buttons to select Scanner Maintenance and press OK 22 Press OK to select Roller Cleaning ...

Page 109: ... Slowly rotate the rollers shown here by pressing the start button Use a genuine Epson cleaning kit or a soft moist cloth to wipe off any dust or dirt on the rollers as they rotate Repeat this step until the rollers are clean Caution Be careful not to get your hands or hair caught in the rollers as they rotate ...

Page 110: ...he scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Sta...

Page 111: ...cle of the rollers Check the scanner roller counter to see when you need to replace the rollers Note Frequent use of textured media may cause premature wear on the rollers If frequent paper jams occur before the life cycle of the rollers is exceeded try cleaning the rollers In some cases the rollers may need to be replaced before the number of scans exceeds the life cycle of the rollers 1 Turn off...

Page 112: ...112 5 Press down on the pickup roller cover latch and pull up the cover to remove it ...

Page 113: ...n the tab on the pickup roller and slide the roller to the right to remove it 7 To install the new pickup roller align the notches on the roller unit and slide it to the left Press up on the tab to secure the roller ...

Page 114: ...oller cover into the notches as shown and press it down until it clicks into place Note If you are not able to close the cover the pickup roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again ...

Page 115: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 10 Slide the separation roller to the left and remove it ...

Page 116: ... again 13 Close the scanner cover 14 Connect any disconnected cables 15 Plug in the AC adapter and turn on the scanner 16 Reset the roller counter Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner Resetting the Scanner Roller Counter When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers agai...

Page 117: ... Counter tab and click Reset Parent topic Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray extension and the output tray Note Make sure the ou...

Page 118: ... on the input tray and lift the input tray off of the scanner 5 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Your Scanner ...

Page 119: ...reen message Condition solution Computer not found For details see your documentation Try the following Make sure the scanner is connected and correctly configured Install Epson Scan 2 and Document Capture Pro Windows or Document Capture Mac on your computer Install the latest version of the application Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check th...

Page 120: ...rectly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Cannot Scan Over a Network Parent topic Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly try these solutions Make sure the AC adapter is securely connected to the scanner and to a working electrical outle...

Page 121: ... operate correctly try these solutions Make sure your computer has adequate memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software Make sure the scanner is turned on Make sure the connection between the scanner and your computer is secure If y...

Page 122: ...p or standby If so wake your system and restart Epson Scan 2 Connect the scanner directly to the computer The scanner may not work properly when connected through a USB hub If you connected the scanner using a USB cable make sure it is connected directly to your computer or through only one USB hub If you are using the scanner over a network make sure the network cable is securely connected If you...

Page 123: ...ecessary Check the pickup rollers and clean if necessary Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2 Select Slow on the scanner control panel to slow down the scanning speed Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time Use the optional carrier sheet for thin folded or irregularly shaped originals If you see a double feed err...

Page 124: ...nal has jammed inside the scanner follow these steps 1 Turn off your scanner 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover 4 Gently pull out any jammed originals from inside the scanner ...

Page 125: ...ry the following Select on the scanner control panel to slow down the scanning speed Select on the scanner control panel to slow down the scanning speed Clean inside the scanner and clean the rollers Close the output tray and let the originals fall freely onto the surface below the scanner Parent topic Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Orig...

Page 126: ... TWAIN log file as read only See your virus protection or security software instructions for details The TWAIN log file is saved in C Users user name AppData Local Temp Note You may need to unhide system folders to view files in that location If you are scanning over a network factors such as interference network traffic or weak signal strength may affect your scanning speed Computers with USB 3 0...

Page 127: ...r If your network uses a firewall the scanner may not be discovered by the Epson Scan 2 Utility Open the Epson Scan 2 Utility enter the IP address for your scanner and click Add If there is an IP address conflict the network connection may become unavailable Check the IP address for each device and assign unique IP addresses Make sure the scanner and Ethernet hub connection modes match You can cha...

Page 128: ...d tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry try these solutions Make sure you do not move the scanner or original while scanning Operate the scanner on a flat stable surface Adjust these Epson Scan 2 settings if available and try scanning again Select the Text Enhancement setting If the Image Type setting is Black White adjust the ...

Page 129: ...de set the Rotate setting to Auto in Epson Scan 2 If you are using OCR software check the manual for any additional adjustments Scan thermal paper receipts as soon as possible They may deteriorate due to age or friction When saving to Microsoft Office or Searchable PDF files check that the correct languages are selected Check the language in each save setting window Parent topic Solving Scanned Im...

Page 130: ...s on the glass surface the alert screen may continue to appear even after cleaning the glass Contact Epson for information about replacing the glass Avoid scanning in direct sunlight Parent topic Solving Scanned Image Quality Problems Scanned Image is Cropped If the edges of a scanned image are cropped try the following solutions Select Auto Detect as the Document Size setting in Epson Scan 2 Docu...

Page 131: ...ct Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Utility Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 Utility 2 Click the Other tab 3 Click Reset Note If resetting the Epson Scan 2 settings does not solve your problem uninstall your scanner software and re install it Parent topic S...

Page 132: ...ftware Note If you find that re installing your scanner software does not solve a problem contact Epson Parent topic Uninstall Your Scanner Software Uninstalling Scanner Software Mac In most cases you do not need to uninstall your scanner software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described ...

Page 133: ...oduct serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4300 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hou...

Page 134: ...our questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call Country Telephone Argentina 54 11 5167 0300 0800 288 37766 Bolivia 800 100 116 Bra...

Page 135: ... Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller To find the nearest reseller visit latin epson ...

Page 136: ...ns Environmental Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista not supported by Document Capture Pro 2 0 or later Windows XP Professional x64 Edition not supported by Document Capture ...

Page 137: ...operating systems macOS 11 x macOS 10 15 x macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 5 Note The UNIX File System UFS for OS X and Fast User Switching on OS X is not supported For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or latin epson com ...

Page 138: ...increments 53 inches 1346 0 mm or less up to 600 dpi 215 inches 5461 0 mm or less up to 300 dpi 220 inches 6096 0 mm or less up to 200 dpi Color Depth Color 30 bits per pixel internal 10 bits per pixel per color 24 bits per pixel external 8 bits per pixel per color Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Int...

Page 139: ... AC adapter for voltage information Power consumption varies depending on operating conditions or whether an option is installed Rated DC input power supply voltage 24 V DC Rated DC input current 1 A Power consumption USB Connection Operating 13 W approximate Ready mode 5 9 W approximate Sleep mode 1 2 W approximate Power off mode 0 1 W approximate Ethernet Connection Operating 14 W approximate Re...

Page 140: ...g Operating 15 to 80 RH Storage 15 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions Parent topic Technical Specifications Network Interface Specifications Standards IEEE802 3i 10BASE T IEEE802 3u 100BASE TX IEEE802 3ab 1000BASE T IEEE802 3az Energy Efficient Ethernet conn...

Page 141: ...Technical Specifications Safety and Approvals Specifications Scanner United States EMC FCC part 15 Subpart B class B Canada EMC CAN ICES 3 B NMB 3 B AC Adapter A471H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN ICES 3 B NMB 3 B Parent topic Technical Specifications ...

Page 142: ...o a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat sta...

Page 143: ...rce indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off If you use an extension cord with the scanner make sure the total ampere rating of the devices plugged in...

Page 144: ... sharp object such as a pen or your fingernail to operate the LCD screen If the LCD screen chips or cracks do not touch or attempt to remove the broken pieces contact Epson for support Do not subject your product to sudden changes in temperature or humidity this may cause condensation to develop inside the LCD screen and degrade its performance Parent topic Notices Restrictions on Copying Observe ...

Page 145: ...ion fraud tort intentional tort statute regulation ordinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret misappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an ...

Page 146: ...ING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED ACCORDINGLY UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the ...

Page 147: ...relevant to the Dispute may be allowed during the arbitration c Arbitration Fees Epson shall pay or if applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrato...

Page 148: ...sent to the applicable amendment you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with ...

Page 149: ...pson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note C...

Page 150: ...WARE Parent topic Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor...

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