Symptom
Cause
Solution
There is
insufficient fusing
or the image
comes off when
rubbed.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Print Media” on page 58.
Media type is set incorrectly.
When printing envelopes, labels, letterhead, postcards,
thick stock, glossy, single side only paper or special paper,
specify the appropriate media type in the printer driver.
There are toner
smudges or
residual images.
One or more of the
photoconductor units may be
defective or installed incorrectly.
Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.
Print several blank sheets and the excess toner should
disappear.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check it for damage.
If it is damaged, replace it.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The laser lens is dirty.
Clean the laser lens.
A photoconductor unit may be
defective.
Remove the photoconductor unit with the color causing the
abnormal image. Replace it with a new photoconductor
unit.
AcuLaser C3900 Series User’s Guide
Troubleshooting
138
