Symptom
Cause
Solution
Media is
misfeeding.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media.
The media roller is dirty.
Clean the media supply roller.
For more details, refer to “Media Rollers” on page 105.
Solving Other Problems
Symptom
Cause
Solution
Printer power is
not on.
The power cord is not correctly
plugged into the outlet.
Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.
Something is wrong with the
outlet connected to the printer.
Plug another electrical appliance into the outlet and see
whether it operates properly.
The power switch is not correctly
turned on (I position).
Turn the power switch off (O position), then turn it back to
the on (I position).
The printer is connected to an
outlet with a voltage or
frequency that does not match
the printer specifications.
Use a power source with the specifications listed in appendix
A, “Technical Specifications.”
Data was sent to
the printer, but it
doesn’t print.
An error message is displayed in
the message window.
Handle according to the message displayed.
A job may be cancelled if user
authentication or account track
settings are specified.
Click the User Authentication/Account Track button in the
printer driver, and then type in the necessary information
before printing.
The control panel
displays
TONER
LOW
much sooner
than expected.
One of the cartridges may be
defective.
Remove the toner cartridges and check them for damage. If
one is damaged, replace it.
You printed with heavy toner
coverage.
See the specifications in Appendix A.
You can’t print the
configuration
page.
The tray is empty.
Check that at least Tray 1 is loaded with media, in place, and
secure.
There is a media
misfeed.
Clear the media misfeed.
AcuLaser C3900 Series User’s Guide
Troubleshooting
132
