Epson AcuLaser C3900N User Manual Download

Page: 134 / 158

Symptom

Cause

Solution

Printer resets or
turns off
frequently.

The power cord is not correctly
plugged into the outlet.

Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.

A system error occurred.

Contact Technical Support with the error information.

The message

PORT

AUTH ACTIVE

remains displayed
in the message
window.

IEEE 802.1X authentication
failed.

Change the setting for

INTERFACE MENU

ETHERNET

IEEE802.1X

ENABLE

, and then check all settings

concerning IEEE 802.1X.

You are
experiencing
duplex (double-
sided) problems.
(Epson AcuLaser
C3900DN only)

Media or settings are not correct.

Make sure that you are using correct media.

❏

See “Print Media” on page 58.

❏

Do not duplex (double-sided) envelopes, labels,
letterhead, postcards, glossy or single side only paper.

❏

Make sure that you have not mixed media types in Tray 1
or 2.

Make sure that your document has more than one page.

Make sure that “EPSON AL-C3900” is selected in the “Model”
box under “Device Options” of the Windows printer driver
(Properties/Configure tab).

In the Windows printer driver (Layout/Print Type), choose
“Double-Sided.”

For N-up on duplexed pages, choose

Collate

only in the

Windows driver’s Basic tab. Do not set collation in the
application.

With N-up on
multiple copies,
the output is
incorrect.

Both the driver and the
application have been set for
collation.

For N-up on multiple copies, choose

Collate

only in the

Windows driver’s Basic tab. Do not set collation in the
application.

You hear unusual
noises.

There is a foreign object stuck
inside the printer.

Turn off the printer and remove the object. If you cannot
remove it, contact Technical Support.

The web-based
utility cannot be
accessed.

The Web-Based EpsonNet
Config Administrator’s
password is incorrect.

The Web-Based EpsonNet Config Administrator password
has a 0-character minimum and a 16-character maximum.
For details of the Web-Based EpsonNet Config administrator
password, refer to the Reference Guide.

AcuLaser C3900 Series User’s Guide

Troubleshooting

134

Summary of Contents for AcuLaser C3900N

Page 1: ...User s Guide NPD4278 02 EN ...

Page 2: ...rovided by Seiko Epson Corporation Epson software included as part of the printing system Printing Software the digitally encoded machine readable outline data encoded in the special format and in the encrypted form Font Programs othersoftwarewhichrunsonacomputersystemforuseinconjunctionwiththePrinting Software Host Software and related explanatory written materials Documentation The term Software...

Page 3: ...n as described above 10 IN NO EVENT WILL EPSON OR ITS LICENSOR BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL INDIRECT PUNITIVE OR SPECIAL DAMAGES INCLUDING ANY LOST PROFITS OR LOST SAVING EVEN IF EPSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY EPSON OR ITS LICENSOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE EXPRESS OR IMPLIED INCLUDING WI...

Page 4: ...port under this Agreement including upgrades or future versions of the Software or other items No title to the intellectual property in the Software is transferred to you under the terms of this Agreement You do not acquire any rights to the Software except as expressly set forth in this Agreement 3 DISTRIBUTION If you choose to distribute the Software you do so with the understanding that you agr...

Page 5: ...OU FOR ANY DAMAGES CLAIMS OR COSTS WHATSOEVER OR ANY CONSEQUENTIAL INDIRECT INCIDENTAL DAMAGES OR ANY LOST PROFITS OR LOST SAVINGS EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS DAMAGES CLAIMS OR COSTS OR FOR ANY CLAIM BY ANY THIRD PARTY THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION ADOBE S AGGREGATE ...

Page 6: ... You may not assign your rights or obligations granted under this Agreement without the prior written consent of Adobe None of the provisions of this Agreement shall be deemed to have been waived by any act or acquiescence on the part of Adobe its agents or employees but only by an instrument in writing signed by an authorized signatory of Adobe When conflicting language exists between this Agreem...

Page 7: ...nyrightsinthisICCProfiletoanythirdparty without the prior written consent of TOYO INK 4 TOYO INK shall not be responsible for answering any questions related to this ICC Profile 5 All company names and product names used in this document are the trademarks or registered trademarks of their respective holder 6 This ICC Profile is made by X Rite ProfileMaker and granted TOYO INK certain license to d...

Page 8: ...l copyright and intellectual property rights in and to the Profile and all copies thereof All rights not specifically granted in this License Agreement including all copyrights are reserved by DIC 3 Term a This License Agreement is effective until terminated b You may terminate this License Agreement by notifying DIC in writing of your intention to terminate this License Agreementand by destroying...

Page 9: ...nner as the Profile e DIC and other trademarks contained in the Profile are trademarks or registered trademarks of DIC in Japan and or other countries You may not remove or alter any trademark trade names product names logo copyright or other proprietary notices legends symbols or labels in the Profile This License Agreement does not authorize you to use DIC s or its licensors names or any of thei...

Page 10: ...conflict of laws If any provision of this License Agreement shall be held by a court of competent jurisdiction to be contrary to law that provision will be enforced to the maximum extent permissible and the remaining provisions of this License Agreement will remain in full force and effect You hereby consent to the exclusive jurisdiction and venue of Tokyo District Court to resolve any disputes ar...

Page 11: ... Drivers 17 PPD Files 18 Documentation 18 System Requirements 18 Chapter 2 Using the Printer Driver Selecting Driver Options Defaults for Windows 20 Uninstalling the Printer Driver for Windows 21 Using the PostScript and PCL Printer Driver 21 Common Buttons 21 Advanced Tab PostScript Printer Driver Only 23 My Tab 24 Basic Tab 24 Layout Tab 25 Cover Page Tab 25 Watermark Overlay Tab 26 Quality Tab ...

Page 12: ... 36 MEMORY DIRECT 41 INTERFACE MENU 43 SYS DEFAULT MENU 46 MAINTENANCE MENU 51 Chapter 4 Memory Direct Memory Direct 56 Printing From a Connected USB Memory Device 56 Chapter 5 Media Handling Print Media 58 Specifications 58 Media Types 60 Printable Area 68 Loading Media 70 Tray 1 Manual Feed Tray 70 Tray 2 73 500 Sheet Paper Cassette Unit Tray 3 75 Duplexing Epson AcuLaser C3900DN only 78 Output ...

Page 13: ...apter 8 Troubleshooting Printing a Configuration Page 115 Preventing Media Misfeeds 115 Clearing Media Misfeeds 116 Media Misfeed Messages and Clearing Procedures 116 Solving Problems with Media Misfeeds 130 Solving Other Problems 132 Solving Problems with Printing Quality 136 Status Error and Service Messages 140 Standard Status Messages 140 Error Messages Warning 141 Error Messages Operator Call...

Page 14: ...alling the Hard Disk Drive 149 500 Sheet Paper Cassette Unit C12C802651 151 Installing a 500 Sheet Paper Cassette Unit 151 Appendix A Appendix Technical Specifications 154 Printer 154 Index AcuLaser C3900 Series User s Guide Contents 14 ...

Page 15: ...nts To ensure easy operation consumable replacement and maintenance adhere to the recommended space requirements detailed below Front View 873 mm 444 mm 200 mm 229 mm 486 mm 346 mm 140 mm Side View 1062 mm 531 mm 342 mm 189 mm AcuLaser C3900 Series User s Guide Introduction 15 ...

Page 16: ...2 Output tray 3 Paper stopper 4 Tray 1 Manual feed tray 5 Tray 2 6 Eject cover 7 Fuser unit 8 Right side cover 9 Transfer roller 10 Transfer belt unit 11 Photoconductor unit s 12 Front cover 13 Waste toner bottle 14 Toner cartridge s AcuLaser C3900 Series User s Guide Introduction 16 ...

Page 17: ...he printer features including finishing and advanced layout See also Using the PostScript and PCL Printer Driver on page 21 Windows 7 Vista Server 2008 XP Server 2003 for 64bit Note A specific PPD file has been prepared for applications such as PageMaker and Corel Draw that require that a PPD file be specified when printing When specifying a PPD file while printing on Windows 7 Vista Server 2008 X...

Page 18: ...Guide this manual Thismanualprovidesdetailsongeneraldailyoperations suchasusing the drivers and control panel and replacing consumables Reference Guide This manual provides details on installing the Linux drivers and on specifying settings for the network and the printer management utility System Requirements Personal computer Pentium 2 400 MHz Pentium 3 500 MHz or higher is recommended PowerPC G3...

Page 19: ...tion Mac OS X 10 3 9 or later We recommend installing the newest patch Mac OS X Server 10 3 9 or later RedHat Enterprise Linux 5 Desktop SUSE Linux Enterprise Desktop 10 Free hard disk space Approximately 20 MB of free hard disk space for printer driver Approximately 128 MB of free hard disk space for image processing RAM Capacity recommended for the operating system CD DVD ROM drive I O interface...

Page 20: ... automatically configure installed options Note TheRefreshisavailableonlyifbi directionalcommunicationisavailablewiththeprinter otherwise it is grayed out If Windows Vista or Server 2008 is being used Refresh can also be clicked when the machine is connected via USB 6 From the Device Options list select an option one at a time and then select Enable or Disable from the Settings menu Note For model...

Page 21: ...e Printing Preferences dialog box 13 Click OK to exit from the Properties dialog box Uninstalling the Printer Driver for Windows 1 Close all applications 2 Choose the uninstall program 3 When the Uninstall dialog box appears select the printer to be deleted and then click Uninstall button 4 Click Uninstall 5 Click OK and restart your computer 6 The printer driver will be uninstalled from your comp...

Page 22: ... down list Sharing Specifywhetherornotthesettingstobesavedcanbeusedbyotherusersloggedontothe computer Comment Add a simple comment to the settings to be saved Afterward the saved settings can be selected from the drop down list To change the registered setting click Edit In addition predefined settings can be selected The predefined settings are those for 2 up Photo and Grayscale Select Defaults f...

Page 23: ...ed Printer Information Click this button to start up Web Based EpsonNet Config Note This button is available only if a network connection has been established Default Click the button to reset the settings to their defaults Note This button does not appear on the Advanced tab When this button is clicked the settings in the displayed dialog box are reset to their defaults The settings on other tabs...

Page 24: ...My Tab by right clicking them on their original tabs Basic Tab The Basic tab allows you to Specify the orientation of the media Specify the size of the original document Select the output media size Zoom expand reduce documents Specify the paper source Specify the type of media Specify the number of copies Turn on off job collation Save a print job on the printer and print it later Job Retention S...

Page 25: ...printing Print a single copy for enlargement and print several pages PCL printer driver only Specify booklet printing Epson AcuLaser C3900DN only Rotate the print image 180 degrees Specify duplex double sided printing Epson AcuLaser C3900DN only Specify whether or not blank pages are printed PCL printer driver only Adjust the binding margin Adjust the printing position PCL printer driver only Spec...

Page 26: ... the watermark on only the first page Print the watermark repeatedly throughout the all pages The settings in the Overlay function of the Watermark Overlay tab allows you to Select the form to use Add or delete overlay files Create a form PCL printer driver only Specify that the document and form are printed overlapping PCL printer driver only Display the form information PCL printer driver only P...

Page 27: ...r not Auto Trapping function is used Postscript printer driver only Specify the Black Over Print function Postscript printer driver only Other Tab The Other tab allows you to Select that Microsoft Excel sheets are not to be divided when printing Select that the white background of Microsoft PowerPoint data does not hide overlay files PCL printer driver only Send a notification by e mail when print...

Page 28: ...ows Server 2003 XP 2000 Server 2008 Vista Functions with limitations applied Booklet Skip Blank Pages Front Cover Page Back Cover Page Separator Page Create Overlay Print in Overlay Watermark JOBNAME USERNAME and HOSTNAME output of PJL AcuLaser C3900 Series User s Guide Using the Printer Driver 28 ...

Page 29: ...bs that are currently being printed or processed 1 Press the Cancel key 2 Press the or keys to select either CURRENT JOB or ALL JOBS 3 Press the Menu Select key 2 Enters the menu system Moves down in the menu structure Applies the selected setting appears in the message window 3 Moves up and down through menus options or choices appears in the message window AcuLaser C3900 Series User s Guide Prin...

Page 30: ...layed If the operator or service representative must be called the symbol and the error status are displayed If a warning occurs the symbol appears WhenaUSBmemorydeviceispluggedintotheUSBmemoryport thesymbol appearsontheright side of the message window While a print job is being received the symbol appears on the right side of the message window While a memory direct print job is being received th...

Page 31: ...s set to ON the password must be entered in order for the contents of PROOF PRINT MENU to be displayed For details on LOCK PANEL refer to SYS DEFAULT MENU on page 46 Printing a Stored Job 1 Press the Menu Select key 2 Select PROOF PRINT MENU and then press the Menu Select key 3 Select the desired user name and then press the Menu Select key 4 Select the desired job name and then press the Menu Sel...

Page 32: ...to the next digit 3 Press the to increase or the to decrease the second digit of the password 4 Continue these steps until all four digits of the password are specified 5 Press the Menu Select key The PRINT DELETE selection screen appears Note If an incorrect password is entered INVALID ENTRY appears and the screen for entering the password appears again PRINT MENU With this menu printer informati...

Page 33: ...Prints the directory list of the hard disk 1 This item appears only if an optional hard disk drive is installed PAPER MENU With this menu the paper used for printing can be managed Note If SYS DEFAULT MENU SECURITY LOCK PANEL is set to ON the password must be entered in order for the contents of PAPER MENU to be displayed For details on LOCK PANEL refer to SYS DEFAULT MENU on page 46 AcuLaser C390...

Page 34: ...t setting is 210 mm The setting range for LENGTH is 148 to 356 mm The default setting is 297 mm PAPER TYPE ANY PLAIN PAPER RECYCLED THICK 1 THICK 2 LABEL ENVELOPE POSTCARD LETTERHEAD GLOSSY 1 GLOSSY 2 SGL SIDE ONLY SPECIAL PAPER Select the setting for the type of paper loaded into Tray 1 TRAY 2 PAPER SIZE ANY LETTER EXECUTIVE A4 A5 A6 B5 JIS B6 JIS GOVT LETTER STATEMENT UK QUARTO 16K PHOTO 4 6 2 K...

Page 35: ...per printing stops TRAY MAPPING TRAY MAPPING MODE ON OFF Select whether or not the TRAY MAPPING function is used LOGICAL TRAY0 9 PHYSICAL TRAY1 PHYSICAL TRAY2 PHYSICAL TRAY3 1 Select the tray that is used for printing when a print job is received from another manufacturer s printer driver The default setting for LOGICAL TRAY1 is PHYSICAL TRAY1 The default setting for all other trays is PHYSICAL TR...

Page 36: ... appears only if an optional hard disk drive is installed QUALITY MENU With this menu settings for the print quality can be specified Note If SYS DEFAULT MENU SECURITY LOCK PANEL is set to ON the password must be entered in order for the contents of QUALITY MENU to be displayed For details on LOCK PANEL refer to SYS DEFAULT MENU on page 46 Items Settings default in bold Description COLOR MODE COLO...

Page 37: ...nes are reproduced with smoothness EDGE ENHANCEM ENT 1 IMAGE PRINTING TEXT PRINTING GRAPHICS PRINTING ON OFF for image ON OFF for text graphic Select whether image text graphic edges are emphasized If ON is selected the edges are emphasized If OFF is selected the edges are not emphasized EDGE STRENGTH OFF 1 LOW MIDDLE HIGH Select the desired amount that edges are emphasized ECONOMY PRINT ON 1 OFF ...

Page 38: ...g RGB image text graphics data to CMYK data If VIVID is selected a vivid output is produced If PHOTOGRAPHIC is selected a brighter output is produced RGB GRAY COMPOSITE BLACK BLACK AND GRAY BLACK ONLY for image COMPOSITE BLACK BLACK AND GRAY BLACK ONLY for text graphic Specify how black and grays are reproduced in RGB image text graphics data If COMPOSITE BLACK is selected black is reproduced usin...

Page 39: ...age text graphics data to CMYK data If VIVID is selected a vivid output is produced If PHOTOGRAPHIC is selected a brighter output is produced IfRELATIVE COLORisselected relativecolorisappliedtothe RGB source profile If ABSOLUTE COLOR is selected absolute color is applied to the RGB source profile RGB GRAY COMPOSITE BLACK BLACK AND GRAY BLACK ONLY for image COMPOSITE BLACK BLACK AND GRAY BLACK ONLY...

Page 40: ...on profile If NONE is selected nosimulation profile is specified Simulation profiles downloaded with the Web Based EpsonNet Config are available as SIMULATION PROF SIMULATION INTENT RELATIVE COLOR ABSOLUTE COLOR Specify the characteristic of the simulation profile CMYK GRAY COMPOSITE BLACK BLACK AND GRAY BLACK ONLY Specify how black and grays are reproduced using the four CMYK colors If COMPOSITE ...

Page 41: ...h black gradations as individual pages The printing order is yellow magenta cyan then black 1 If EDGE STRENGTH is set to OFF or ECONOMY PRINT is set to ON the edges cannot be emphasized MEMORY DIRECT With this menu settings for memory direct function can be specified For details on memory direct refer to Memory Direct on page 56 Note This menu appears when an optional hard disk drive is installed ...

Page 42: ... is selected duplex printing is not performed IfLONG EDGEisselected thepagewillbeprintedonbothsides of the paper for long edge binding If SHORT EDGE is selected the page will be printed on both sides of the paper for short edge binding COPIES 1 9999 Specify the number of copies to be printed COLLATE 5 ON OFF Select whether to collate the copies TYPE OF FILES PDF XPS JPEG TIFF PDF XPS Select the ty...

Page 43: ...e timeout interval for a print job being received ETHERNET TCP IP ENABLE YES NO IP ADDRESS 1 000 000 000 000 Set the IP address for this printer on the network If the IP address is manually specified DHCP BOOTP and ARP PING are automatically set to OFF SUBNET MASK 1 000 000 000 000 Specify the subnet mask for the network DEFAULT GATEWAY 1 000 000 000 000 Specify the IP address of the router if one...

Page 44: ...ansmissions BONJOUR 1 ENABLE YES NO DYNAMIC DNS 1 ENABLE YES NO IPP 1 2 ENABLE YES NO RAW PORT 1 ENABLE YES NO BIDIRECTIONA L 3 ON OFF IfONisselected Rawporttransmissionsareenabled If OFF is selected Raw port transmissions are disabled SLP 1 ENABLE YES NO SMTP 1 ENABLE YES NO SNMP 1 ENABLE YES NO WSD PRINT 1 ENABLE YES NO IPSEC 1 ENABLE YES NO AcuLaser C3900 Series User s Guide Printer Control Pan...

Page 45: ...ULL 10BASE HALF 100BASE FULL 100BASE HALF 1000BASE FULL Specify the transmission speed for the network and the transmission method for bi directional transmission IEEE802 1 X ENABLE YES NO MEMORY DIRECT 5 ENABLE DISABLE Select whether to enable or disable memory direct printing 1 These items appear when INTERFACE MENU ETHERNET TCP IP ENABLE is set to YES 2 If HTTP ENABLE is set to NO IPP cannot be...

Page 46: ...ATI ON DEF EMULATION AUTO POSTSCRIPT PCL Specify the printer emulation language If AUTO is selected the printer automatically selects theprinteremulationlanguagefromthedatastream POSTSCRIPT WAIT TIMEOUT 0 300 Specify the time until an error is determined to be a PostScript error If 0 is selected no timeout is performed PS ERROR PAGE ON OFF Select whether or not an error page is printed when a Post...

Page 47: ...ONT NUMBER 0 102 Specify the default font in the PCL language The font numbers that appear correspond to the PCL font list For details on printing the font list refer to PRINT MENU on page 32 PITCH SIZE POINT SIZE 0 44 10 00 99 99 4 00 12 00 999 75 Specify the font size in the PCL language If the selected FONT NUMBER is for a bitmap font PITCH SIZE appears If the selected FONT NUMBER is for an out...

Page 48: ...CYCLED THICK 1 THICK 2 LABEL ENVELOPE POSTCARD LETTERHEAD GLOSSY 1 GLOSSY 2 SGL SIDE ONLY SPECIAL PAPER Select the type of media that is normally used UNIT OF MEASURE INCHES MILLIMETERS The units for specifying the size of custom media can be switched between inches and millimeters GRAYSCALE PAGE AUTO GRAYSCALE PRINT COLOR PRINT Specify the operation to be performed for black and white pages in a ...

Page 49: ...ll on page 142 HOLD JOB TIMEOUT DISABLE 1 hour 4 hours 1 day 1 week Specifythelengthoftimeuntilprintjobssavedonthe harddiskaredeleted IfDISABLEisselected printjobs are not deleted at a specific time ENERGY SAVER TIME 5 minutes 6 minutes 7 minutes 8 minutes 9 minutes 10 minutes 11 minutes 12 minutes 13 minutes 14minutes 15minutes 30minutes 1hour 3 hours Specify the length of time until the machine ...

Page 50: ...D MM YY Specify the date for the printer s internal clock TIME Specify the time for the printer s internal clock TIME ZONE 12 00 00 00 13 00 HDD FORMAT 3 USER AREA ONLY Initialize the user area of the hard disk When this menu is selected the printer is automatically restarted ALL Initialize the hard disk When this menu is selected the printer is automatically restarted RESTORE DEFAULT S RESTORE NE...

Page 51: ...a warning appears when the photoconductor unit is about to reach the end of its life 1 This item appears only if an optional hard disk drive is installed 2 Depending on the setting selected for SYS DEFAULT MENU PAPER UNIT OF MEASURE PHOTO 4 6 may change to PHOTO 10 15 3 These items appear only if an optional hard disk drive is installed 4 This item appears only if the optional 500 sheet paper cass...

Page 52: ...usinga100 densityfor each CMYK color GRADATION PRINT CANCEL Prints the gradation pattern ALIGNMENT TOP ADJUSTMEN T PLAIN PAPER THICK THICK 2 ENVELOPE 15 15 Adjusts the top margin of plain paper thick paper thick 2 paper envelopes for simplex single sided printing LEFT ADJUSTMEN T LEFT ADJ TRAY1 LEFT ADJ TRAY2 LEFT ADJ TRAY3 15 15 Adjusts the left margin of media fed from Tray 1 2 3 for simplex sin...

Page 53: ... THICK 1 THICK 2 POSTCARD ENVELOPE LABEL GLOSSY 1 GLOSSY 2 8 7 Adjusts the 2nd image transfer output ATVC for duplex double sided printing of plain paper thick 1 paper thick 2 paper postcards envelopes labels glossy 1 media glossy 2 media IMG ADJ THICK CYAN MAGENTA YELLOW BLACK 5 0 5 Finely adjusts the density of cyan magenta yellow black for images printed on thick paper IMG ADJ BLACK 2 0 2 Finel...

Page 54: ...fixedlengthoftime Sinceprintingispaused thequalityisnotaffected however a standby time of approximately 70 seconds occurs every 400 seconds or so of half speed operation SPEED MODE While printing on thick paper only the drive of the developer unit periodically switches to full speed for a fixed length of time Since printing continues during full speed drive the print quality is slightly affected h...

Page 55: ...nter settings are saved on a USB memory device If CANCEL is selected the settings are not saved BACKUP TYPE ALL NETWORK PRINTER Select the settings to be saved on a USB memory device If ALL is selected the printer settings and network settings are saved on the USB memory device If NETWORK is selected the network settings are saved on the USB memory device If PRINTER is selected the printer setting...

Page 56: ...1 Printing From a Connected USB Memory Device 1 Plug the USB memory device into the USB memory port The USB icon appears in the upper right corner of the message window and the MEMORY DIRECT menu appears Note Even if SYS DEFAULT MENU SECURITY LOCK PANEL is set to ON a password is not required for the menu that appears when the USB memory device is inserted 2 Select LIST OF FILES and then press the...

Page 57: ... files can be displayed Up to 8 folder levels can be displayed 4 Select PRINT and then press the Menu Select key When printing is finished the status screen appears again Note Settings can be specified for the paper size duplex printing C3900DN only number of copies and collating Do not unplug the USB memory device from the USB memory port during memory direct printing AcuLaser C3900 Series User s...

Page 58: ... 4 1 x 5 8 105 0 x 148 0 1 2 No B5 JIS 7 2 x 10 1 182 0 x 257 0 1 2 3 Yes B6 5 0 x 7 2 128 0 x 182 0 1 2 No Folio 8 25 x 13 0 210 0 x 330 0 1 Yes SP Folio 8 5 x 12 69 215 9 x 322 3 1 Yes Foolscap 8 0 x 13 0 203 2 x 330 2 1 Yes UK Quarto 8 0 x 10 0 203 2 x 254 0 1 2 Yes Government Letter 8 0 x 10 5 203 2 x 266 7 1 2 Yes Government Legal 8 5 x 13 0 215 9 x 330 2 1 3 Yes Photo Size 4 x 6 10 x 15 4 0 ...

Page 59: ... x 148 0 356 0 1 3 Yes 4 Custom Size 3 6 8 5 x 5 8 11 7 92 0 216 0 x 148 0 297 0 2 Yes 5 1 Tray 1 Manual feed tray Tray 3 500 sheet paper cassette unit optional 2 Epson AcuLaser C3900DN only 3 Although the maximum supported width is 216 0 mm 8 5 the Envelope DL size width 220 mm 8 7 can be fed 4 The minimum possible size for duplex double sided printing is 182 0 x 254 0mm 7 2 x 10 0 The maximum po...

Page 60: ...Paper Recycled Weight 60 90 g m2 Duplexing See Print Media on page 58 for supported sizes Use plain paper that is Suitable for plain paper laser printers such as standard or recycled office paper DO NOT use media that is Coated with a processed surface such as carbon paper and colored paper that has been treated Unapproved iron on transfer media such as heat pressure paper and heat press transfer ...

Page 61: ...on the front and back Too thin or too thick Stuck together with static electricity Composed of foil or gilt too luminous Heat sensitive or cannot withstand the fusing temperature 205 C 401 F Irregularly shaped not rectangular or not cut at right angles Attached with glue tape paper clips staples ribbons hooks or buttons Acidic Any other media that is not approved Thick Stock Paper thicker than 90 ...

Page 62: ...r this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Capacity Tray 1 Up to 10 sheets depending on their thickness Tray 2 3 Not supported Orientation Face down Driver Media Type Envelope Duplexing Not supported Use envelopes that are Common office envelopes approved for laser printing ...

Page 63: ...ier sheet and no adhesive should come through on the surface Youcanprintcontinuouslywithlabelsheets However thiscouldaffectthemediafeed dependingon the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Check your application documentation for more information on printing labels Capacity Tray 1 2 Up to 20 sheets depending on their th...

Page 64: ...You can print continuously with letterhead However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Try printing your data on a sheet of plain paper first to check placement Capacity Tray 1 2 Up to 20 sheets depending on their size and thickness Tray 3 Not supported Orientation Tray...

Page 65: ...et of plain paper first to check placement Capacity Tray 1 2 Up to 20 sheets depending on their thickness Tray 3 Not supported Orientation Tray 1 Face down Tray 2 Face up Driver Media Type Postcard Duplexing Not supported Use postcards that are Approved for laser printers DO NOT use postcards that are Coated Designed for inkjet printers Precut or perforated Preprinted or multicolored Folded or wri...

Page 66: ...t supported Orientation Tray 1 Face down Tray 2 Face up Driver Media Type Glossy1 100 128 g m2 Glossy2 129 158 g m2 Weight 100 158 g m2 Duplexing Not supported Single Side Only Print on the single side only You can print continuously with single side only paper However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous pri...

Page 67: ...that is Not approved for use as plain paper Special Paper You can print continuously with special paper However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Select this setting when special paper for example high quality paper is loaded as plain paper with a weight of 60 90 g m2...

Page 68: ...nprintclearly and without distortion This area is subject to both hardware limits the physical media size and the margins required by the printer and software constraints the amount of memory available for the full page frame buffer The printable area for all media sizes is the page size minus 4 2 mm from all edges of the media Note When printing in color on legal size media the following limitati...

Page 69: ...table area 2 Non guaranteed printable area 3 Guaranteed printable area Note The envelope print orientation is determined by your application Page Margins Margins are set through your application Some applications allow you to set custom page sizes and marginswhileothershaveonlystandardpagesizesandmarginsfromwhichtochoose Ifyouchoosea standard format you may lose part of your image due to printable...

Page 70: ...lling media first remove any media remaining in the tray Stack it with the new media even the edges then reload it Tray 1 Manual Feed Tray For details on the types and sizes of media that can be printed from Tray 1 refer to Print Media on page 58 1 Open Tray 1 2 Slide the media guides to provide more space between them AcuLaser C3900 Series User s Guide Media Handling 70 ...

Page 71: ...ing tabs white lock into place 4 Load the paper face down in the tray Note Donotloadsomuchpaperthatthetopofthestackishigherthanthemaximumlimitguide Upto 100 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time AcuLaser C3900 Series User s Guide Media Handling 71 ...

Page 72: ... a media misfeed may occur For envelopes with the flap along the long edge Envelope C6 Envelope Monarch and Envelope DL load the envelopes with the flap side up 5 Slide the media guides against the edges of the paper 6 Select PAPER MENU PAPER SOURCE TRAY 1 PAPER SIZE and PAPER TYPE in the configuration menu and then select the setting for the size and type of paper that are loaded See also PAPER M...

Page 73: ...Tray 2 1 Pull out Tray 2 2 Press down the media pressure plate to lock it into place 3 Slide the media guides to provide more space between them AcuLaser C3900 Series User s Guide Media Handling 73 ...

Page 74: ...k Upto250sheets 80g m2 22lb ofplainpapercanbeloadedinto the tray at one time For the maximum paper capacity for each paper source see Media Types on page 60 5 Slide the media guides against the edges of the paper AcuLaser C3900 Series User s Guide Media Handling 74 ...

Page 75: ...R SIZE and PAPER TYPE in the configuration menu and then select the setting for the size and type of paper that are loaded See also PAPER MENU on page 33 500 Sheet Paper Cassette Unit Tray 3 1 Pull out Tray 3 AcuLaser C3900 Series User s Guide Media Handling 75 ...

Page 76: ...ess down the media pressure plate to lock it into place 3 Slide the media guides to provide more space between them 4 Load the paper face up in the tray AcuLaser C3900 Series User s Guide Media Handling 76 ...

Page 77: ...ime 5 Slide the media guides against the edges of the paper 6 Close Tray 3 7 Select PAPER MENU PAPER SOURCE TRAY 3 PAPER TYPE in the configuration menu and then select the setting for the type of paper that is loaded See also PAPER MENU on page 33 AcuLaser C3900 Series User s Guide Media Handling 77 ...

Page 78: ...exed See Print Media on page 58 Duplexing envelopes letterhead labels postcards glossy media or single side only papers is not supported Check your application to determine how to set your margins for duplex double sided printing The following Binding Position settings are available 1 3 1 2 1 If Short Edge is selected the pages will be laid out to flip at the top 1 1 1 1 2 3 If Long Edge is select...

Page 79: ...put Tray All printed media is output to the face down output tray on top of the printer This tray has a capacity of approximately 200 sheets A4 Letter of 80 g m2 paper Note If the media is stacked too high in the output tray your printer may experience media misfeeds excessive media curl or static buildup If the paper curls and falls out of the output tray when printing thick paper extend the pape...

Page 80: ...f media has been removed from its wrapper place it in its original packaging and store in a cool dark place on a level surface Avoidmoisture excessivehumidity directsunlight excessiveheat above35 C 95 F anddust Avoid leaning media against other objects or placing it in an upright position Before using stored media do a trial print to check print quality AcuLaser C3900 Series User s Guide Media Han...

Page 81: ... inhaling it or allowing it to come in contact with your skin If toner gets on your hands or clothes immediately wash them with soap and water If toner was inhaled move to an area with fresh air and gargle thoroughly with a large quantity of water If conditions such as coughing appear seek professional medical attention If toner gets in your eyes immediately flush them with water for at least 15 m...

Page 82: ...unlight due to heat The maximum storage temperature is 35 C 95 F and the maximum storage humidity is 85 noncondensing If the toner cartridge is moved from a cold place to a warm humid place condensation may occur degradingprintquality Allowthetonerto adapttotheenvironmentfor about one hour before use Level during handling and storage Do not turn cartridges upside down the toner inside the cartridg...

Page 83: ...toner cartridge Note IfTONER LOWontheSYS DEFAULT MENU ENABLE WARNINGissettoOFF youareadvisedtoreplacethe indicated toner cartridge when the message REPLACE TONER X appear 1 Open the printer s front cover 2 Pull the front lever of the color toner cartridge indicated to the left The replacement procedure for the toner cartridge is the same for all colors yellow Y magenta M cyan C and black K The fol...

Page 84: ... the used toner cartridge according to your local regulations Do not burn the toner cartridge For details refer to About Toner Cartridges on page 81 4 Check the color of the new toner cartridge to be installed 5 Remove the toner cartridge from the bag 6 Shake the cartridge to distribute the toner 3 Z AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 84 ...

Page 85: ...at the toner cartridge is the same color as the printer compartment and then insert the toner cartridge into the printer Note Fully insert the toner cartridge 9 Pull the lever to the right to lock it in place AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 85 ...

Page 86: ...it is difficult to operate the lever push it in 10 Make sure that the toner cartridge is securely installed and then peel off the protective film 11 Close the front cover Note When closing the front cover press the area of the cover with small projections AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 86 ...

Page 87: ...RNINGissettoON themessageP U LOW X where X represents the color of the toner appears when a photoconductor unit becomes near empty Follow the steps below to replace the photoconductor unit Note You are advised to replace the indicated photoconductor unit when the message P U LIFE X appears 1 Check the message window to see which color photoconductor unit needs replacing 2 Open the printer s front ...

Page 88: ...llow Y magenta M cyan C and black K The following instructions show the procedure to replace the toner cartridge K Y M C K 4 Grab the handle of the toner cartridge to be removed and then pull out the cartridge Note Do not tilt removed toner cartridge otherwise toner may spill AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 88 ...

Page 89: ...tilt removed waste toner box otherwise waste toner may spill 7 Whilepressing downthe area marked Push on the photoconductorunit to be replaced slide the unit completely out of the printer The following instructions show the procedure to replace the photoconductor unit Black AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 89 ...

Page 90: ... leave the photoconductor unit in the bag until step 7 is being performed 9 Remove the photoconductor unit from the bag 10 Hold the photoconductor unit with both hands and then shake it twice as shown in the illustration Note Do not grab the bottom of the bag otherwise the photoconductor unit may be damaged resulting in decreased print quality AcuLaser C3900 Series User s Guide Replacing Consumabl...

Page 91: ... the photoconductor unit Remove the protective cover from the photoconductor unit 13 Make sure that the new photoconductor unit to be installed is the same color as the printer compartment and then insert the photoconductor unit into the printer so it locks AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 91 ...

Page 92: ...e toner cartridge is the same color as the printer compartment and then insert the toner cartridge into the printer Note Fully insert the toner cartridge 16 Pull the lever to the right to lock it in place AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 92 ...

Page 93: ...When closing the front cover press the area of the cover with small projections Replacing the Waste Toner Bottle 0595 When the waste toner bottle becomes full the message WASTE TONER FULL REPLACE BOTTLE appearsinthemessagewindow Theprinterstopsandwillnotstartagainuntilthewastetonerbottleis replaced 1 Open the printer s front cover AcuLaser C3900 Series User s Guide Replacing Consumables and Mainte...

Page 94: ...pull out the bottle Note Do not tilt removed waste toner box otherwise waste toner may spill 4 Remove the new waste toner bottle from its packaging Insert the used waste toner bottle into the plastic bag included in the box and then box it up AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 94 ...

Page 95: ...n on the waste toner bottle until it locks into place 6 Close the front cover Note When closing the front cover press the area of the cover with small projections If the waste toner bottle is not fully inserted the front cover cannot be closed AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 95 ...

Page 96: ...board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on Antistatic Protection on page 146 In addition always handle circuit boards by the edges only 1 Turn off the printer and disconnect the power cord and interface cables 2 Using a screwdriver remove two screws 3 Slide the panel slightly to the down and lift it off the pr...

Page 97: ...batteries according to your local regulations Do not burn the backup battery 6 Reinstall the panel and tighten two screws 7 Reconnect all interface cables 8 Reconnect the power cord and turn on the printer 9 Use DATE on the SYS DEFAULT MENU CLOCK menu to set the date and use TIME on the SYS DEFAULT MENU CLOCK menu to set the time AcuLaser C3900 Series User s Guide Replacing Consumables and Mainten...

Page 98: ...y 1 Turn off the printer Note There are extremely hot parts within the machine Before replacing the fuser unit wait about 40 minutes after turning off the machine and then check that the fusing section has reached room temperature otherwise you may get burnt 2 Pull the lever and then open the right side cover Note Before opening the right side cover fold up Tray 1 3 Open the eject cover AcuLaser C...

Page 99: ...4 Open the fuser unit cover 5 Pull down the 2 levers 6 Remove the fuser unit AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 99 ...

Page 100: ...Be careful not to touch the surface of the fuser roller 8 Pull down the 2 levers of a new fuser unit 9 Insert the fuser unit until it locks into place AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 100 ...

Page 101: ...10 Lift up the two levers 11 Close the fuser unit cover 12 Close the eject cover AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 101 ...

Page 102: ...13 Close the right side cover 14 Reset the counter in the MAINTENANCE MENU SUPPLIES REPLACE FUSER UNIT menu AcuLaser C3900 Series User s Guide Replacing Consumables and Maintenance Parts 102 ...

Page 103: ...damaged and an electric shock may occur c Caution The fuser unit is hot When the right side cover is opened the fuser unit temperature drops gradually 40 minutes wait time Be careful when cleaning the inside of the printer or removing media misfeeds as the fuser unit and other internal parts may be very hot Do not place anything on top of the printer Use a soft cloth to clean the printer Never spr...

Page 104: ...nd cause the print quality to deteriorate Keep media in the output tray at a minimum level If the media is stocked too high your printer may experience media misfeeds and excessive media curl Make sure two people are available to lift the printer when moving it Keep the printer level to avoid toner spillage When lifting the printer fold up Tray 1 and then lift the printer as shown in the illustrat...

Page 105: ... you plug in the printer Cleaning the Printer c Caution Be sure to turn off the printer and unplug the power cord before cleaning Exterior Control Panel Ventilation Grill Printer Exterior Media Rollers The accumulation of paper dust and other debris on the media rollers can cause media feeding problems AcuLaser C3900 Series User s Guide Maintaining the Printer 105 ...

Page 106: ...en Tray 1 2 Press down on the center of the paper lifting plate until the left and right locking tabs white lock into place 3 Clean the media feed rollers by wiping them with a soft dry cloth AcuLaser C3900 Series User s Guide Maintaining the Printer 106 ...

Page 107: ...lose the tray Cleaning the Media Feed Rollers Tray 2 3 1 Pull out the tray 2 Clean the media feed rollers by wiping them with a soft dry cloth AcuLaser C3900 Series User s Guide Maintaining the Printer 107 ...

Page 108: ...rs for Tray 3 1 Open the right side cover of Tray 3 Note Before opening the right side cover of Tray 3 fold up Tray 1 2 Clean the media transfer rollers by wiping them with a soft dry cloth AcuLaser C3900 Series User s Guide Maintaining the Printer 108 ...

Page 109: ...his printer is constructed with four laser lenses Clean all lenses as described below The laser lens cleaning tool should be attached to the inside of the tray 2 1 Pull out the tray 2 2 Remove the cover AcuLaser C3900 Series User s Guide Maintaining the Printer 109 ...

Page 110: ...r will be used later do not return it to its original position 3 Remove the cleaning tool from the tray 2 4 Close the tray 2 5 Open the printer s front cover AcuLaser C3900 Series User s Guide Maintaining the Printer 110 ...

Page 111: ...ctor unit or waste toner bottle refer to Replacing a Toner Cartridge on page 83 or Replacing a Photoconductor Unit on page 87 Do not tilt removed toner cartridge otherwise toner may spill Do not tilt removed waste toner box otherwise waste toner may spill 7 Attach the cover removed in step 2 to the photoconductor unit AcuLaser C3900 Series User s Guide Maintaining the Printer 111 ...

Page 112: ...stall the removed toner cartridge photoconductor unit and waste toner bottle Note For details on installing the toner cartridge photoconductor unit or waste toner bottle refer to Replacing a Toner Cartridge on page 83 or Replacing a Photoconductor Unit on page 87 10 Close the front cover AcuLaser C3900 Series User s Guide Maintaining the Printer 112 ...

Page 113: ...press the area of the cover with small projections 11 Pull out the tray 2 12 Return the laser lens cleaning tool to its holder on the inside of the tray 2 13 Close the cover AcuLaser C3900 Series User s Guide Maintaining the Printer 113 ...

Page 114: ... each of the laser lenses in the same way Note The laser lens cleaning tool is included with the printer Safely store the laser lens cleaning tool so that it will not be lost AcuLaser C3900 Series User s Guide Maintaining the Printer 114 ...

Page 115: ...n a dry location away from moisture and humidity You always adjust the media guides in the tray after inserting the media a guide that is not properly adjusted can cause poor print quality media misfeeds and printer damage You load the media printing side up in the tray manymanufacturersplaceanarrowontheendofthewrappertoindicate the printing side Avoid Media that is folded wrinkled or excessively ...

Page 116: ...ally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor If after clearing the media misfeed the misfeed message in the control panel windo...

Page 117: ...r on page 128 PAPER JAM VERTICAL TRANS Clearing a Media Misfeed in Tray 3 on page 120 Clearing a Media Misfeed from Tray 1 Manual Feed Tray and Transfer Roller on page 128 Note If the message PAPER JAM VERTICAL TRANS appears check for media misfeeds in the transfer roller section of the right side covers for Tray 3 Clearing a Media Misfeed in Tray 2 1 Pull the lever and then open the right side co...

Page 118: ...urns If you get burned immediately cool the skin under cold water and then seek professional medical attention Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller AcuLaser C3900 Series User s Guide Troubleshooting 118 ...

Page 119: ...3 Close the right side cover 4 Pull out Tray 2 and then remove all media from the tray AcuLaser C3900 Series User s Guide Troubleshooting 119 ...

Page 120: ... 6 Load the media face up in Tray 2 Note Make sure that the media is flat Do not load paper above the d mark 7 Close Tray 2 Clearing a Media Misfeed in Tray 3 1 Open the right side cover of Tray 3 AcuLaser C3900 Series User s Guide Troubleshooting 120 ...

Page 121: ...ht side cover of Tray 3 fold up Tray 1 2 Carefully pull out the misfed media 3 Close the right side cover of Tray 3 4 Pull out Tray 3 and then remove all paper from the tray AcuLaser C3900 Series User s Guide Troubleshooting 121 ...

Page 122: ...gn it well 6 Load the paper face up in Tray 3 Note Make sure that the paper is flat Do not load paper above the d mark Slide the media guides against the edges of the paper 7 Close Tray 3 AcuLaser C3900 Series User s Guide Troubleshooting 122 ...

Page 123: ...cuLaser C3900DN only 1 Pull the lever and then open the right side cover Note Before opening the right side cover fold up Tray 1 2 Carefully pull out the misfed media 3 Close the right side cover AcuLaser C3900 Series User s Guide Troubleshooting 123 ...

Page 124: ...rom the Fuser Unit 1 Pull the lever and then open the right side cover Note Before opening the right side cover fold up Tray 1 2 Open the eject cover 3 Lift up the 2 levers AcuLaser C3900 Series User s Guide Troubleshooting 124 ...

Page 125: ... fuser unit cover 5 Carefully pull out the misfed media Note If the misfed media cannot be removed by pulling it down pull it from the top of the fuser unit AcuLaser C3900 Series User s Guide Troubleshooting 125 ...

Page 126: ...ned immediately cool the skin under cold water and then seek professional medical attention Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller AcuLaser C3900 Series User s Guide Troubleshooting 126 ...

Page 127: ...6 Close the fuser unit cover 7 Push down the 2 levers 8 Close the eject cover AcuLaser C3900 Series User s Guide Troubleshooting 127 ...

Page 128: ...ed from Tray 1 Manual Feed Tray and Transfer Roller 1 Pull the lever and then open the right side cover Note Before opening the right side cover fold up Tray 1 2 Carefully pull out the misfed media AcuLaser C3900 Series User s Guide Troubleshooting 128 ...

Page 129: ...ned immediately cool the skin under cold water and then seek professional medical attention Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller AcuLaser C3900 Series User s Guide Troubleshooting 129 ...

Page 130: ... edges of the media are not even Remove themedia andeven up the front edges then reload it The media is moist from humidity Removethemoistmediaandreplaceitwithnew drymedia Media misfeed message stays on Right side cover needs to be opened and closed again to reset the printer Open and close the right side cover of the printer again Some media remains misfed in the printer Recheck the media path an...

Page 131: ...rrect number of sheets in the tray The media guides are not correctly adjusted to the media size Adjust the media guides in the tray to match the size of the media Warped or wrinkled media is loaded in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Removethemoistmediaandreplaceitwithnew drymedia Envelopesareloadedin...

Page 132: ...utlet with a voltage or frequency that does not match the printer specifications Useapowersourcewiththespecificationslistedinappendix A Technical Specifications Data was sent to the printer but it doesn t print An error message is displayed in the message window Handle according to the message displayed A job may be cancelled if user authentication or account track settings are specified Click the...

Page 133: ...ner cartridge for a different region or an unapproved genuine toner cartridge is installed NONGENUINE TONER X is displayed in the message window Install a correct Epson toner cartridge approved for your specific printer Blank pages come out during printing One or more of the toner cartridges are defective or empty Check the toner cartridges The image will not print if one or more cartridges are em...

Page 134: ...n one page Make sure that EPSON AL C3900 is selected in the Model box under Device Options of the Windows printer driver Properties Configure tab In the Windows printer driver Layout Print Type choose Double Sided For N up on duplexed pages choose Collate only in the Windows driver s Basic tab Do not set collation in the application With N up on multiple copies the output is incorrect Both the dri...

Page 135: ...f its life Replace the backup battery For details see Replacing the Backup Battery on page 96 The pages that were fed out were not uniformly loaded There are large curls in the paper Remove the paper from the paper tray turn it over and then load it again There are gaps between the media guides of the paper tray and the sides of the paper Slide the media guides of the paper tray against the sides ...

Page 136: ... it in the tray Media is not set properly in the tray s Remove the media tap it to straighten it out return it to the tray and realign the media guides Entire sheet is printed in black or color One or more of the photoconductor units may be defective Remove the photoconductor units and check it for damage If it is damaged replace it Image is too light there is low image density Laser lens is dirty...

Page 137: ... the toner cartridges may be defective or low Remove the toner cartridges and check them for damage If one is damaged replace it The printer is not level Place the printer on a flat hard level surface Irregular print or mottled image appears The media is moist from humidity Adjust the humidity in the media storage area Removethemoistmediaandreplaceitwithnew drymedia Unsupportedmedia wrongsize thic...

Page 138: ...ay be defectiveorinstalledincorrectly Remove the photoconductor units and check them for damage If one is damaged replace it There are toner smudges on the back side of the page whether or not it has been duplexed The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the photoconductor units may be defective Remove the photoconductor uni...

Page 139: ...f the photoconductor units may be defective Remove the photoconductor units and verify that the toner is distributed evenly on each cartridge roller and reinstall the photoconductor units One or more of the toner cartridges may be low or empty Check the control panel for an TONER LOW X or REPLACE TONER X message If necessary replace the specified toner cartridge Colors are not registering properly...

Page 140: ...CELLING JOB The job is being cancelled No action needed COPYING The printer is printing with the collating function No action needed ENERGY SAVER The printer is in Energy Saver mode to reduce power consumption during periods of inactivity When a print job is received the printer returns to normal power No action needed FIRMWARE UPDATE The firmware is being updated No action needed INITIALIZING The...

Page 141: ... the hard disk drive could not be used Replace the hard disk drive with one compatible with this machine or select HDD FORMAT from SYS DEFAULT MENU and format the hard disk INCORRECT P U X The X photoconductor unit is an unapproved type Install a Epson photoconductor unit of the appropriate type See Replacing a Photoconductor Unit on page 87 NONGENUINE TONER X The installed toner cartridge is not ...

Page 142: ...NABLE WARNING TONER LOW is set to ON Prepare the indicated toner cartridge TRANS BELT END OF LIFE Thetransferbeltunithasreached the end of its life Contact your vendor or authorized service provider TRANS ROLLER END OF LIFE The transfer roller has reached the end of its life Contact your vendor or authorized service provider UNABLE TO COLLATE JOB The hard disk is full Print jobs over 10 000 pages ...

Page 143: ... Tray 1 Manual Feed but there is already media in the tray when printing begins Press the key to print or remove and reload the media in Tray 1 MEMORY FULL PRESS CANCEL The printer has received more data than can be processed with its internal memory Press the Cancel key to cancel the print job Decrease the amount of data to be printed and then try printing again If that doesn t solve the problem ...

Page 144: ...r 3 PAPER JAM VERTICAL TRANS Media has misfed in the vertical transfer area PAPER JAM FUSER EXIT Media has misfed leaving the fuser area Press the key to display the help screen Follow the instructions in the help screen to remove misfed media The enclosed toner cartridges and photoconductor units are not installed Be sure to install the enclosed toner cartridges and photoconductor units REPLACE T...

Page 145: ...new waste toner bottle Service Messages These messages indicate a more serious error that can only be corrected by a customer service engineer If one of these messages appears turn the printer off then turn it on again If the problem persists contact your local vendor or authorized service provider This service message means do this SERVICE CALL XXXX Error An error has been detected with the item ...

Page 146: ...atic damage while performing any task involving the controller board Turn off all power switches first If an antistatic wrist strap is provided in your printer option kit attach one end of it to your wrist and the other end to the bare metal chassis on the back of your printer Never attach the wrist strap to any piece of equipment with an electrical current present Plastic rubber wood painted meta...

Page 147: ...pansion slot The memory can be expanded to a maximum of 768 MB 256 MB 512 MB Installing a DIMM Note It s very important to protect the printer controller board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on Antistatic Protection on page 146 In addition always handle circuit boards by the edges only 1 Turn off the printe...

Page 148: ...edges only You will hear a click when the DIMM is properly placed 5 Reinstall the panel and tighten two screws 6 Reconnect all interface cables 7 Reconnect the power cord and turn on the printer 8 Declare the additional Printer Memory in the Windows printer driver Properties Configure tab 9 Printaconfigurationpage PRINT MENU CONFIGURATION PG andverifythatthetotalamountof the RAM installed in your ...

Page 149: ...y important to protect the printer controller board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on Antistatic Protection on page 146 In addition always handle circuit boards by the edges only 1 Turn off the printer and disconnect the power cord and interface cables 2 Using a screwdriver remove two screws AcuLaser C3900 ...

Page 150: ...lightly to the down and lift it off the printer 4 Attach the two cables to the hard disk drive 5 Plug the two cables on the hard disk drive into the connector AcuLaser C3900 Series User s Guide Installing Accessories 150 ...

Page 151: ...ssette Unit C12C802651 You can install up to one optional 500 sheet paper cassette unit Tray 3 Installing a 500 Sheet Paper Cassette Unit Note Since consumables are installedin theprinter be sureto keep the printer levelwhen moving it in order to prevent accidental spills 1 Turn off the printer and disconnect the power cord and interface cables 2 Prepare the 500 sheet paper cassette unit Note Be s...

Page 152: ...h another person s help place the printer on top of the 500 sheet paper cassette unit making surethatthepositioningpinsonthe500 sheetpapercassetteunitcorrectlyfitintotheholesonthe bottom of the printer w Warning This printer weighs approximately 27 kg 60 lb when it is fully loaded with consumables The printer must be lifted by two people AcuLaser C3900 Series User s Guide Installing Accessories 15...

Page 153: ...aper cassette unit 6 Reconnect all interface cables 7 Reconnect the power cord and turn on the printer 8 Declare Paper Source Unit 3 in the Windows printer driver Properties Configure tab AcuLaser C3900 Series User s Guide Installing Accessories 153 ...

Page 154: ...pi 600 dpi 3 bits Media sizes Tray 1 Paper width 92 to 216 mm Paper length 148 to 356 mm Tray 2 Paper width 92 to 216 mm Paper length 148 to 297 mm Tray 3 B5 JIS Legal Paper Media Plain paper 60 to 90 g m2 Recycled 60 to 90 g m2 Envelopes Letterhead Label Thick 1 91 to 150 g m2 Thick 2 151 to 210 g m2 Postcard Glossy 1 100 128 g m2 Glossy 2 129 158 g m2 Single side only 60 to 90 g m2 Special paper...

Page 155: ...emperature 10 to 30 C 50 to 86 F Note Fluctuations of no more than 10 C 18 F within an hour Operating humidity 15 to 85 Note Fluctuations of no more than 10 within an hour Power supply AC 120 V 60 Hz AC 220 to 240 V 50 to 60 Hz Power consumption AC 120 V 1100 W or less AC 220 to 240 V 1200 W or less Energy Saver Mode 15 W or less Amperage AC 120 V 8 8 A or less AC 220 to 240 V 4 6 A or less Acoust...

Page 156: ...th consumables Epson AcuLaser C3900DN approximately 23 kg 51 lb without consumables approximately 27 kg 60 lb with consumables Interface USB 2 0 High Speed compliant 10Base T 100Base TX 1000Base T Ethernet Host USB USB Device Printing Standard memory 256 MB AcuLaser C3900 Series User s Guide Appendix 156 ...

Page 157: ...dia 66 H Hard disk drive 149 L Labels 63 Letterhead 64 Loading media 70 M Maintenance 103 Maintenance parts Fuser unit 98 Media Clearing misfeeds 116 Loading 70 Preventing misfeeds 115 Printable area 68 Media misfeed Duplex option 123 Fuser unit 124 Transfer roller 128 Tray 1 128 Tray 2 117 Tray 3 120 Media storage 80 Media type Envelopes 62 Glossy media 66 Labels 63 Letterhead 64 Plain paper 60 P...

Page 158: ...river Postscript PCL 21 Advanced tab 23 Basic tab 24 Cover page tab 25 Layout tab 25 My Tab 24 Other tab 27 Quality tab 26 Uninstalling 21 Watermark Overlay tab 26 Printer driver PPD Uninstalling 21 S Service messages 145 Single side only 66 Special paper 67 T Thick stock 61 Troubleshooting 115 AcuLaser C3900 Series User s Guide Index 158 ...

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