Standalone VGA Grid User Guide
7-11 Troubleshooting
Problem
Action(s) to Resolve
Frames per second are lower than
expected.
The following tips can help improve frames per second (fps):
1. Increase
the Limit frame rate
value and/or decrease the
Bitrate
value in the Encoding menu. See
Adjust video
quality
.
2. Reduce the number of actions happening simultaneously
on the system (i.e. if streaming, recording, and copying
files, consider waiting to copy files until after streaming
and recording are complete).
3. Enter a low negative value (i.e. -5) in the Frame Grabber's
Vertical Shift field.
4. Reduce the number of channels encoding data.
5. Ensure the hardware-accelerated H.264 encoding preset
is chosen for all channels.
Stream won't play in my media player or
browser.
Verify that the Stream Type matches with the media player used
and that you have the correct url or SDP file for the player. See
Viewing with a web browser
and
Viewing with a media player
.
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
.
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See
Upscale or downscale your
video image
.
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
Adjust video
quality
.
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
Recording issues.
If recording will not start, check the Disk Status Information to
see if the system is out of disk space. See
Check disk storage
space
and
File Maintenance
.
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