QX1000 Manual III: Extension User's Guide
QX1000’s Feature Codes
QX1000 (SW Version 5.3.x)
7
Outgoing Call Blocking
used to enable/disable the outgoing call forwarding for certain called number. Any status changes will be
reflected in the
Outgoing Call Blocking
table for the corresponding extension. If you enable the outgoing call blocking service for the
called number that does not exist in the Outgoing Call Blocking table, the corresponding entry will be automatically created.
However, the entry will not be deleted when you disable it. (See further key codes below.)
Mark the Last Call as Bad
This will mark the last call in the system logs in the specific way and is used for diagnostics purposes only.
Logs Collecting
This will generate a special user's failure log with the details of the last call for administrator's revision. Use this code in the cases
your administrator has advised you. You will get the dialtone after this feature code is dialed.
Easy Login/Logout
Used by ACD agent to easy login or logout to all groups where it is subscribed to.
No Answer Call Forwarding Management
is configured according to the No Answer Call Forwarding settings for
Any Address
entries in the
Caller ID Based Services
table. If no No Answer Call Forwarding is configured for
Any Address
entries, the system
will not activate the forwarding service and a voice message will ask to configure the forwarding settings first. (See further key
codes below.)
Access to the Shared Mailboxes
used to access other extension’s mailboxes on the QX1000. If the mailbox is configured as
shared, no password will be prompted to enter it. Otherwise, the corresponding extension’s password will be prompted to enter its
mailbox. The mailbox can be configured as shared either by administrator from
Extension’s Management –Voice Mailbox
Settings
page or by the extension’s user from
Many Extensions Ringing
page. Once entered the other extension's mailbox, you will
get all the same menu options and functionality as you have in your own mailbox.
Listen in
to the third party’s call. You will not be able to speak in the call.
+
Extension
Whisper
to the third party’s call. You will be able to listen to the call and speak only to extension you have dialed.
+
Extension
Barge in
to the third party’s call. You will be able to listen to the call and speak to all participants.
+
Extension
If you have problems using
,
,
and
feature codes, turn to your system administrator for the corresponding configuration.
This feature code is only available when the extension you dial is in the call.
Intercept
allows you to pick up a ringing call on another specified extension after this feature code is dialed.
+
Extension
PBX services accessible during the call
(for phones connected to the FXS lines), characterized by starting with the key
:
Keeping a call on hold
is used to hold the active connection, in order to place or receive a second call. When holding the first call, the user is
able to place a call to a third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to
receive a second call while currently being on a call, the call waiting service should be enabled on the management page
Basic
Services
. When a second call comes in, the beep sound indication is heard in the active call.
Transferring a call without consultation
Press
to hold a call partner and to get a dial tone (within approximately 1 second). Enter the
phone number of the
destination phone
where the call should be transferred to. Hang up on the ring tones. The call on hold will be transferred to the
specified destination.
Transferring a call with consultation
Press
to hold a call and to get the dial tone (within approximately 1 second). Enter the
phone number of the
destination
phone
where the call should be transferred to. Talk to the called party and then hang up. The call partner on hold will be connected
to the called party.
Joining active lines
to start a conference call
Hold the first call (
), make the second call (or receive a new one) and press
to join both active lines together for
the conference call. To terminate the conference call with the first or second party, use correspondingly
or
key
combinations.
Attention:
Pressing
and waiting for 5 seconds will initiate a call switch and will connect you back to the held party instead of
initiating the a conference call.