QX1000 Manual III: Extension User's Guide
Call Codes Available in Auto Attendant
QX1000 (SW Version 5.3.x)
17
Call Codes Available in Auto Attendant
The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto
Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension:
Incoming call to Auto Attendant Services or dial locally
(press
on the Auto Attendant welcome message to dial the ZeroOut destination)
Keys
Extensions Menu
- establishing a connection to an extension on the called QX1000
-
(already in)
Remote Enquiry
- establishing a connection to the mailbox of an extension on the called QX1000
Call Relay Menu
- mainly for external calls (IP/PSTN) but local calls are also allowed.
This service avoids having to hang up and redo the entire dialing process if QX1000 detects an error in the dialed
number or the user decides to cancel the call and dial a new number.
By entering the combination
the call will be
interrupted and the user will get an invitation to dial a new one. This is applicable during dialing, after the ring tone has
started, and after the call has been established.
“
” digit combination is
applicable:
•
During the dialing,
•
After ring tones start,
•
After call establishment.
Under the following restrictions:
•
This feature can only be used when accessing from PSTN to the external SIP
destination through QX1000’s AA or vice versa.
•
This feature is not available on the second QX1000 Auto Attendant (calling from
one Auto Attendant to another).
Remote Configuration Menu –
allows remote enabling/disabling of the Unconditional Call Forwarding service for
Any
Address
or
Other Addresses
entries in the
Caller ID Based Services
table on the extension and to modify the certain
forwarding destination.
Non-Permanent Call Back
– allows PSTN callers registered in the Authorized Phones Database to change the
callback destination for a one-time callback. After the caller hangs up, QX1000 will call back to the newly specified
number. This change will not be logged into Authorized Phones Database.
Permanent Call Back
– allows PSTN callers registered in the Authorized Phones Database to reconfigure Authorized
Phones Database entries by modifying the caller’s and/or callback numbers. The caller will then be able to initiate a
callback only by calling from the newly specified caller number.
Administrator Login
Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.
Call Routing Management Menu –
allows managing the routing entries in the Call Routing table, i.e. to enable/disable
certain routing rules by dialing key combinations pre-configured on each routing entry.
Extensions Directory -
accesses QX1000 extensions by spelling the extension’s user name using the keypad on the
phone.
Quits
the Auto Attendant and starts a dial tone.
