EOS Herkules XL S120 - Installation and Operating Instructions
65
General terms and conditions of service
If the main reason for the service visit is not the fault of the manufacturer,
any costs incurred shall be charged to the customer after the service visit
and must be paid by the customer in full within the agreed payment term.
V. Liability
The manufacturer shall assume liability in accordance with the currently
applicable statutory regulations. All our products are packaged in such a
way that the individually packed goods (pallets) can be shipped.
We wish to point out that our packaging is not suitable for individual ship-
ments via parcel post. The manufacturer shall accept no liability for dam-
ages incurred as a result of improper packaging in an individual shipment.
VI. Manufacturer's warranty
The manufacturer's warranty shall apply only if installation, operation and
maintenance have been carried out in full accordance with the manufac-
turer's specifications in the installation and operating instructions.
The warranty period shall commence from the date on which proof of
purchase is provided and shall be limited, in all cases, to 24 months.
Warranty services shall be performed only if proof of purchase of the
equipment can be presented.
Any and all warranty claims shall become void if modifications are made
to the equipment without the manufacturer's express consent.
Any warranty claim shall likewise become void in the case of defects
that arise due to repairs or interventions made by unauthorised persons
or due to improper use.
In the case of warranty claims, the serial and article numbers must be
provided, together with the unit designation and a meaningful descrip-
tion of the error.
This warranty shall cover defective equipment parts, with the exception
of normal wear parts. Wear parts shall include, for example, light
sources, glass elements, tubular heating elements and sauna heater
stones.
Only original spare parts may be used within the warranty period.
Service visits made by third parties shall require a written order issued
by our service department.
The equipment in question shall be sent to our service department by
the customer at the customer's own expense.
Electrical assembly and installation work, including service visits and
parts replacements, shall be carried out at the customer‘s expense;
costs shall not be borne by the manufacturer.
Complaints in respect of our products shall be reported to the responsible
distributor and shall be handled exclusively by said distributor.
